France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
GOOD MATERIAL, but there were missing pieces in the package so I called the number written in the assembly book to get customer service, they were supposed to call me back but the after-sales service is like I was a few days before Christmas I had to make the missing pieces myself. I AM DISAPPOINTED BY THE MANUFACTURER FOR ITS LACK OF FOLLOW-UP OF ITS AFTER-SALES SERVICE
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Response from France Trampoline
Hello, Thank you for your feedback regarding your experience with our product. We apologize for the inconveniences encountered. After checking, we have not received any email or WhatsApp message from you regarding this issue. For quick assistance, we invite you to contact us directly by phone at 05 56 36 04 62, between 9 am and 12:15 pm or between 1:30 pm and 5:30 pm. You can also write to us at the following address: [email protected]. An advisor will be happy to assist you and find a suitable solution. We hope to be able to satisfy you during your future experiences. Best regards, The France Trampoline team
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Brigitte D.
Rating: 4 out of 5
following a purchase from 07/12/2024
The delivery went well. The assembly was a bit sporty to achieve good tension on the supports. The spaces between the accessories were more numerous than the number of accessories, so there was a bit of confusion but no difficulty in installation.
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Damien T.
Rating: 4 out of 5
following a purchase from 29/11/2024
The only downside is that I wasn't informed about the delivery... Luckily I was home when the delivery person came by, but it's a shortcoming.
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Francois M.
Rating: 4 out of 5
following a purchase from 21/11/2024
Packaging just strong enough.
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Patrick B.
Rating: 4 out of 5
following a purchase from 15/11/2024
not only concerns my last order but also the previous order regarding a trampoline
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Maurizio P.
Rating: 4 out of 5
following a purchase from 23/10/2024
I am satisfied with the purchase
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Laurent B.
Rating: 4 out of 5
following a purchase from 28/10/2024
Satisfactory product. To be confirmed over time
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Arnaud L.
Rating: 4 out of 5
following a purchase from 03/05/2024
Hello, I am satisfied with the product overall. The only downside is that I already have about fifteen plastic hooks that serve to hold the protective net which are already broken.
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Pascal M.
Rating: 4 out of 5
following a purchase from 16/10/2024
easy access to the sales service; clear explanations, tailored to my request; substantial discount; delivery as agreed on the right date very well planned with a wide time slot, without notifying the exact arrival time as requested during the appointment, delivery in good condition, a bit rushed the delivery person was in a hurry to leave material not yet assembled so no comment on the contents of the package
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Jean R.
Rating: 4 out of 5
following a purchase from 20/10/2024
good service
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Thierry L.
Rating: 4 out of 5
following a purchase from 11/10/2024
Super fast delivery
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Laura Ou William V.
Rating: 4 out of 5
following a purchase from 30/09/2024
The product meets my expectations (trampoline cover) and seems really sturdy. We'll see how it ages over time. It doesn't look exactly like the photo, it has many more ventilation grids than I thought. I am happy with my purchase.
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Philippe C.
Rating: 4 out of 5
following a purchase from 07/10/2024
Small complaint: we do not know which side of the net to show outside until we place the adhesive decorative strip with Velcro.
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Gilles B.
Rating: 4 out of 5
following a purchase from 07/10/2024
Good service
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François M.
Rating: 4 out of 5
following a purchase from 07/10/2024
Product of acceptable quality, due to an issue I needed to contact customer service, they were very responsive and provided me with an appropriate answer.
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Anica M.
Rating: 4 out of 5
following a purchase from 06/09/2024
Fast delivery. Well packaged. The safety net was relatively expensive, as it was only available in that shop. Therefore, one point deduction.
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Adriana D.
Rating: 4 out of 5
following a purchase from 23/09/2024
very good
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Philippe B.
Rating: 2 out of 5
following a purchase from 20/09/2024
Delay and especially damaged
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Response from France Trampoline
Hello Sir, We have noted your review indicating a product delivered in apparently poor condition. To date, you have not contacted customer service to inform us directly. Do you have any details to share with us? Did you raise any reservations with the delivery person, please? Upon opening the packages, did you notice any damaged items? We remain at your disposal. Best regards, The France Trampoline team.
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Nathalie B.
Rating: 4 out of 5
following a purchase from 22/09/2024
Nothing to complain about regarding the order and delivery. We ordered tubes for the trampoline net. Unfortunately, they are a bit too short even though they correspond well to those recommended for our trampoline size. This means that the net lifts up in one place!
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Philippe B.
Rating: 4 out of 5
following a purchase from 07/09/2024
The material is OK and meets my expectations. However, a warning should be added in the description regarding the necessary dimensions of the starting platform. In particular, the height. It would also be wise to specify that the use of a harness for younger users is recommended.
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Damien K.
Rating: 4 out of 5
following a purchase from 06/09/2024
Delivery on time
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Cédric V.
Rating: 4 out of 5
following a purchase from 29/08/2024
Correct price and very fast delivery. I hope the seams are strong and that the jumping mat of my trampoline lasts longer than the previous one (4 years)...
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Francesco P.
Rating: 4 out of 5
following a purchase from 04/08/2024
Fully satisfied in everything, perhaps the length of the elastics is a little too precise
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Valérie C.
Rating: 4 out of 5
following a purchase from 18/08/2024
The foam is larger than the circumference of the trampoline. Although it is the right model.
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Cyril C.
Rating: 4 out of 5
following a purchase from 16/08/2024
Very good
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Patrick L.
Rating: 4 out of 5
following a purchase from 13/08/2024
Serious carrier, package slightly damaged but not severely.
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Élisabeth S.
Rating: 4 out of 5
following a purchase from 06/08/2024
Very good.
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Damien K.
Rating: 4 out of 5
following a purchase from 05/08/2024
Nothing to report.
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Mélissa L.
Rating: 4 out of 5
following a purchase from 02/08/2024
Good service! Thank you.
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Nathalie K.
Rating: 4 out of 5
following a purchase from 01/08/2024
Very good quality, fast and efficient delivery.
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Lucie M.
Rating: 4 out of 5
following a purchase from 29/07/2024
Satisfied with the handling of my order.
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Edith D.
Rating: 4 out of 5
following a purchase from 30/07/2024
CLEAR AND EASY TO USE SITE
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Jacky M.
Rating: 4 out of 5
following a purchase from 29/07/2024
very good
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Jean-Claude D.
Rating: 4 out of 5
following a purchase from 22/06/2024
Replacement identical to my trampoline mat with 120 springs dating back 15 years. Impeccable, plus there is a delivery tracking to ensure everything is okay.
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Trauchessec G.
Rating: 4 out of 5
following a purchase from 08/06/2024
Good product. Everything is provided but not the tree protection.
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Arnaud R.
Rating: 4 out of 5
following a purchase from 18/07/2024
Quality product but quite complex to assemble, the fact that the trampoline is oval and not round increases the complexity: - The assembly of the mat requires precision and strength - The assembly of the peripheral elements is not simple, some plastic bungee/crochet attachments are very tight and break - We could not properly place the last scratched protection which fortunately only has a decorative role
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Judith Malena T.
Rating: 4 out of 5
following a purchase from 28/06/2024
The coordination with the shipping of the goods was a bit exhausting, as there were many emails and it was not quite clear when the product would arrive or the information came too short notice. Otherwise all good.
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Tristan T.
Rating: 4 out of 5
following a purchase from 16/07/2024
Good trampoline overall, installation not too hard. Springs and mat could be more efficient for better bounce and take more height for sports use (acrobatics). Legs, chassis seem to be of good quality for intense sports use (to be seen over time).
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Emeric M.
Rating: 4 out of 5
following a purchase from 17/07/2024
Good product, fast delivery and well-prepared package
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Thierry D.
Rating: 4 out of 5
following a purchase from 16/07/2024
Very good
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