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P
Rating: 4 out of 5
very good quality, it makes a difference
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 2 and 4 stars
Reset filtersB
Rating: 2 out of 5
The problem is the delivery! We received the trampoline on June 21, we are on July 13 and the children cannot use the trampoline because there were missing parts in the delivery, damaged package.... so we are still waiting for the missing parts.
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Response from France Trampoline
Hello, and thank you for taking the time to leave a comment despite your disappointment regarding the delivery of your trampoline. Unfortunately, some packages can indeed be opened or damaged during transport, regardless of our will. However, we confirm that the missing parts have been resent, and we hope that the moments spent on your trampoline will make you forget the delivery issues! We remain at your disposal, the France Trampoline team.
P
Rating: 4 out of 5
The only downside is that the delivery was made unexpectedly without notifying us. We were at home so everything went well.
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A
Rating: 4 out of 5
France Trampoline is a regular supplier for me. After a trampoline, I bought a zip line. For both, complete satisfaction with the design of the equipment and the quality of service and contact.
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L
Rating: 4 out of 5
Fast service.
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J
Rating: 4 out of 5
The delivered product is completely satisfactory. It replaces an old trampoline mat, several attachments of which had given way, and many were weakened. The order was facilitated by all the useful indications to avoid any dimension errors. It is unnecessary to call us to make this verification... But it's a pity that the delivery to a Relay Point did not work at the time of the order: a computer problem to solve, which would have allowed to reduce shipping costs (which can make a difference)... Now, our Marsupilami is delighted: the gain in elasticity of the new mat allows him to jump even higher.
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M
Rating: 4 out of 5
Perfect
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G
Rating: 4 out of 5
good responsiveness and good customer service
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C
Rating: 4 out of 5
perfect for the clarity of the site, information and telephone reception, a downside for the delivery in 3 times, and a carrier unclear about delivery times: too wide slots and not respected, regards
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Y
Rating: 4 out of 5
Nothing to report. Very good quality
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G
Rating: 4 out of 5
I didn't find the right product at first, resulting in an order error
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F
Rating: 4 out of 5
no contact from the delivery person who arrived unexpectedly
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B
Rating: 4 out of 5
Good quality. Just missing an installation manual.
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P
Rating: 4 out of 5
Quality product. Easily installed
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E
Rating: 4 out of 5
Everything is perfect, except that it is not mentioned that the service provider in charge of the delivery refuses to touch the pallet. As a consequence, it was impossible to help my wife unpack the contents of the pallet. Had to slide it into the garage of the co-owner. It should be clearly indicated that the provider can only drop a 130-kilo pallet in a place accessible to a pallet truck.
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M
Rating: 4 out of 5
Not much to say 😊 Efficient delivery and within the indicated deadlines. We chose a relatively large trampoline (4m30) but the assembly was quite quick. One foam element was slightly damaged in the box but it did not compromise the assembly of the part.
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C
Rating: 4 out of 5
very fast delivery
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A
Rating: 4 out of 5
Completely satisfied with the trampoline itself. Only with the shipping company not. First, delivered half an hour late (12:30 instead of between 8 and 12), not friendly at all, pallet damaged, one box pressed in on the side... But fortunately, the trampoline was not damaged!!!
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P
Rating: 4 out of 5
Very happy with the service and the material received
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A
Rating: 4 out of 5
Good product. Spare parts reference difficult to find.
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F
Rating: 4 out of 5
Good quality of the trampoline, good phone assistance. Inaccuracy regarding product information and payment methods: I discovered the promotion and the possibility of installment payment by myself.
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J
Rating: 4 out of 5
no delivery forecast
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A
Rating: 4 out of 5
The after-sales service is efficient!
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N
Rating: 4 out of 5
very efficient advisor by phone
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S
Rating: 4 out of 5
Good advice and delivery on time
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P
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
Very quick response after contact by email.
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L
Rating: 4 out of 5
good solid product and easy to assemble. meets my expectations for two children aged 12 and 9.
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A
Rating: 4 out of 5
****
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C
Rating: 4 out of 5
Very good quality for this trampoline. Easy assembly. The only small downside is that the opening is a bit awkward how it is made and that the small ladder to climb is not included in the price. But otherwise, top.
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R
Rating: 4 out of 5
Perfect, including the little phone call to check if it was the right reference I was ordering.
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F
Rating: 4 out of 5
Disappointment regarding the delivery time.
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M
Rating: 4 out of 5
Appreciate for the clarity and ease of use of the site. Diversity and quality of trampolines. Speed of dispatch but delivery methods a bit restrictive and complicated when working (deliveries from Monday to Friday, during the day).
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M
Rating: 4 out of 5
very satisfactory product; a plus, the brake; a weakness, difficult handling of the tensioner which seems a bit weak.
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G
Rating: 4 out of 5
The person was available, attentive, and competent.
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J
Rating: 4 out of 5
My order was delivered quite quickly and I am very satisfied. Thank you
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N
Rating: 4 out of 5
Delivery on a pallet in one go, everything was very well packaged
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P
Rating: 4 out of 5
The product meets our expectations, impeccable delivery. I recommend France Trampoline without any problem.
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S
Rating: 4 out of 5
The trampoline is great, well made, and overall of very good quality; I can definitely recommend the trampoline! Unfortunately, there were difficulties with the shipping company, so the delivery took a week longer than announced. Contact with the shipping company was difficult. I would like to highlight the contact with Trampolin Technik. The employees were very eager to help as well and as quickly as possible. I would order there again, but take into account that the delivery might take a bit longer.
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S
Rating: 4 out of 5
Very good
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