Customer reviews of France Trampoline

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Andre L.

Rating: 4 out of 5

Published on 25/02/2018 à 14h36 following a purchase from 05/02/2018

Happy corresponds to my trampoline

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Gabriel J.

Rating: 4 out of 5

Published on 23/02/2018 à 14h34 following a purchase from 31/01/2018

The trampoline is perfect, the only thing is that the spring protection with the protective net comes off and leaves the metal tubes exposed. Maybe they could include some type of rubber to hold them. Thank you. Best regards

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Guy T.

Rating: 4 out of 5

Published on 22/02/2018 à 18h50 following a purchase from 27/01/2018

Everything was great except that I don't have the instruction manual for the protective cover. Thank you for sending it to me.

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Christine R.

Rating: 4 out of 5

Published on 22/02/2018 à 14h17 following a purchase from 01/02/2018

Very good product

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Virginie V.

Rating: 4 out of 5

Published on 18/02/2018 à 19h21 following a purchase from 27/01/2018

Very easy purchase on the France trampoline website, fast delivery. We haven't assembled the trampoline yet, but the package arrived in very good condition. A big thank you to the driver who delivered it and kindly helped us bring it inside.

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Philippe D.

Rating: 4 out of 5

Published on 18/02/2018 à 12h51 following a purchase from 19/01/2018

quite good but the instructions are not detailed enough

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Pahun N.

Rating: 4 out of 5

Published on 11/02/2018 à 10h17 following a purchase from 17/01/2018

Order received very quickly and in very good condition and exactly as I expected, I am totally satisfied with my order. I did not give 4 stars because the only problem is that we cannot know when the product will be delivered when ordering, which was quite annoying for me as it was for a birthday

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Nathalie M.

Rating: 4 out of 5

Published on 07/02/2018 à 19h58 following a purchase from 23/11/2017

fast service good information response by email very quick

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Emmanuel R.

Rating: 4 out of 5

Published on 07/02/2018 à 17h10 following a purchase from 17/01/2018

Very satisfied with the product, but the delivered stirrups were not the right ones... Correct stirrups delivered three days later. Responsive customer service!!!

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Raquel G.

Rating: 4 out of 5

Published on 06/02/2018 à 20h54 following a purchase from 27/12/2017

everything is perfect except they said they would send us a set with a ball and the ball did not arrive

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Carole M.

Rating: 4 out of 5

Published on 05/02/2018 à 20h26 following a purchase from 14/01/2018

Not easy to assemble ...

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Etienne C.

Rating: 4 out of 5

Published on 05/02/2018 à 18h18 following a purchase from 13/01/2018

ok, as expected

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Céline F.

Rating: 4 out of 5

Published on 04/02/2018 à 16h27 following a purchase from 14/01/2018

Very good on the site. Minor inconveniences with the carrier: - appointment by phone where we indicated that a small truck was needed to access the house. - on the day: no delivery. New call: no appointment was actually scheduled!!! So a new appointment was made. - on the delivery day: call from the delivery person asking where he should go. We indicated that he would not be coming. We had to go ourselves to another location. Delivery made from the truck to the car. ... Not great service from the carrier.

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Response from France Trampoline Published on 14/01/2018

Hello, We have noted your issues with the delivery service provider. We are immediately reporting this incident to them so they can take corrective actions internally. We apologize for this malfunction, which we unfortunately have little control over. We remain at your disposal for any further information, The France Trampoline Team

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Rebecca L.

Rating: 4 out of 5

Published on 01/02/2018 à 18h50 following a purchase from 11/01/2018

Initially impossible to order online. Good responsiveness by phone. Careful and fast shipping. Regarding the trampoline itself, good quality. However, very difficult to assemble as it requires strength. Easier with two people. Difficulty installing the surrounding net, had to cut the string. Too bad the instructions are in English!!! Satisfied with the purchase.

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David E.

Rating: 4 out of 5

Published on 31/01/2018 à 22h48 following a purchase from 10/01/2018

Good product

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Didier D.

Rating: 4 out of 5

Published on 30/01/2018 à 12h35 following a purchase from 09/01/2018

Product corresponding to our needs

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Stéphane D.

Rating: 4 out of 5

Published on 30/01/2018 à 09h21 following a purchase from 09/01/2018

-

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André M.

Rating: 4 out of 5

Published on 28/01/2018 à 13h28 following a purchase from 05/01/2018

Online order for replacement parts (following an accident). No particular difficulty in finding the parts, quite the opposite.

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Bénédicte B.

Rating: 4 out of 5

Published on 26/01/2018 à 09h56 following a purchase from 05/01/2018

Delivery ok

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Agnes M.

Rating: 4 out of 5

Published on 25/01/2018 à 22h34 following a purchase from 04/01/2018

everything went very well. The commitments were kept. -

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Sébastien S.

Rating: 4 out of 5

Published on 24/01/2018 à 15h37 following a purchase from 03/01/2018

-

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Aline C.

Rating: 4 out of 5

Published on 17/01/2018 à 17h10 following a purchase from 16/12/2017

We are happy with the service provided

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Jordan F.

Rating: 4 out of 5

Published on 17/01/2018 à 16h17 following a purchase from 27/12/2017

Product conforms

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Jacques B.

Rating: 4 out of 5

Published on 17/01/2018 à 10h25 following a purchase from 28/12/2017

Punctuality and speed

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Laurent M.

Rating: 4 out of 5

Published on 15/01/2018 à 13h23 following a purchase from 22/12/2017

No issues, deadlines respected. Easy-to-read site for placing orders.

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Servann L.

Rating: 4 out of 5

Published on 13/01/2018 à 16h24 following a purchase from 01/12/2017

The explanations are a bit lacking for the installation and some additions would be helpful to proceed correctly on the first try.

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Jeremie D.

Rating: 4 out of 5

Published on 10/01/2018 à 12h53 following a purchase from 19/12/2017

Site is quite clear and very good contact with customer service during delivery despite the complicated Christmas period.

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Bernard B.

Rating: 4 out of 5

Published on 09/01/2018 à 12h34 following a purchase from 19/12/2017

from order to delivery a lot of satisfaction

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Julie P.

Rating: 4 out of 5

Published on 08/01/2018 à 19h47 following a purchase from 10/11/2017

Quality provider, the only complaint, customs fees upon arrival of the package, which was not expected...

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Xabi E.

Rating: 4 out of 5

Published on 08/01/2018 à 13h30 following a purchase from 07/12/2017

product of very good quality

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Marie Antoinette A.

Rating: 4 out of 5

Published on 07/01/2018 à 11h11 following a purchase from 30/11/2017

Good product, however it would require clearer explanations for assembly

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Florence R.

Rating: 4 out of 5

Published on 06/01/2018 à 19h54 following a purchase from 20/11/2017

the result is superb :-)

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Yorick C.

Rating: 4 out of 5

Published on 06/01/2018 à 14h46 following a purchase from 15/12/2017

Satisfied

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Aude P.

Rating: 4 out of 5

Published on 04/01/2018 à 15h25 following a purchase from 28/11/2017

Delivery made on time. Complete packaging, understandable assembly instructions, the assembly video is very well done and allows for verification in case of any doubt. We are completely satisfied with our purchase, ... and especially the children. We did not pay attention to the height of the trampoline and regret not having taken the ladder. Thank you

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Philippe R.

Rating: 4 out of 5

Published on 04/01/2018 à 12h36 following a purchase from 15/12/2017

Very good except for the delivery

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Andreu F.

Rating: 4 out of 5

Published on 04/01/2018 à 10h11 following a purchase from 14/12/2017

Good telephone attention

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Gaetan M.

Rating: 4 out of 5

Published on 03/01/2018 à 17h42 following a purchase from 13/12/2017

Fast delivery by a nice carrier with appointment scheduling. Careful packaging, too bad a nut was missing. Very easy to assemble, I assembled it with my 9-year-old and 7-year-old daughters in 1h30. Very good idea to provide tools, however, the wrench is not practical, for my part I used a ratchet wrench which is simpler and faster. Good purchase, I recommend.

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Teresa E.

Rating: 4 out of 5

Published on 02/01/2018 à 21h32 following a purchase from 07/12/2017

We are very satisfied with the trampoline and service!

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Charles C.

Rating: 4 out of 5

Published on 02/01/2018 à 18h56 following a purchase from 10/12/2017

Search on a search engine for a quality and safety trampoline for children. Quick order online without phone contact. Good order tracking online. Delivery scheduled on time by a good subcontractor (***) but at an unsuitable time slot (10-12h from Monday to Friday). Assembly instructions very insufficient due to a significant pagination error (French)

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Sandrine T.

Rating: 4 out of 5

Published on 02/01/2018 à 10h50 following a purchase from 10/12/2017

Issue with delivery as the provider only offers appointments in the morning and in the end, they come in the middle of the afternoon. Therefore, one has to take half a day off for nothing as they do not come during the indicated time slot.

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