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M
Rating: 4 out of 5
Following the product ordered being out of stock, additional information during this long waiting period would have been welcome
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 062 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 2 and 4 stars
Reset filtersB
Rating: 4 out of 5
Net meeting my expectations. The quality is always on point
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J
Rating: 4 out of 5
I am happy with the product. However, the delivery was relatively scandalous as the delivery person left the package in front of the gate and not inside where I asked him to, claiming that he didn't want to damage his truck which belongs to him. Apparently, he had already come and knew that his truck would be damaged if he went where I asked him to drop off the delivery. Knowing this, why did he take the delivery if he couldn't bring the merchandise?
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P
Rating: 4 out of 5
Very serious store, very good quality materials....
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I
Rating: 4 out of 5
Very good quality.
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M
Rating: 4 out of 5
Unfortunately, the wrong product was included in the first delivery. It was replaced without any issues.
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J
Rating: 4 out of 5
Very good trampoline, easy assembly
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J
Rating: 2 out of 5
Quality rather mediocre compared to the original cushion. Given the price, I expected much better! It is certain that it will not last as long. Moreover, the edges do not hold at all. With each use, the 'skirt' of the cushion has to be put back around the frame. I never had this issue with the original cushion. Very disappointed!
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Response from France Trampoline
Hello Madam, Thank you for your message. We are sorry to hear that the quality of our protective cushions does not meet your expectations. Could we ask you to send us a photo of your installation so that we can assess the situation and see how we can resolve it? Furthermore, we are surprised by your comments on the cushion you ordered. Indeed, the quality of the foam and PVC is the same as that of the products purchased in 2020. Best regards, The France Trampoline team.
H
Rating: 2 out of 5
Lack of information on the availability delay and its extension to the point of questioning the purchase.
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Response from France Trampoline
Hello Madam, We are sorry for the delivery delay. When you purchased on pre-order, the product was indeed announced as being restocked for 30/03. We were only able to send you your order a month later because logistical problems unfortunately caused delays in processing some of our orders, including yours. We sincerely apologize for this. Please do not hesitate to contact our customer service to benefit from a commercial gesture on your next order. Best regards, The France Trampoline team.
A
Rating: 4 out of 5
4 stars just because the delay was very long and without news. Too bad. I had to call to get news about my order and very good phone reception. We knew there was a supply delay, but once the delay passed, an email to announce the delay would have been appreciated
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S
Rating: 4 out of 5
My children love this mega trampoline ;-)
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A
Rating: 4 out of 5
Great purchase! The kids are thrilled! However, we find that the zip line cable is too thin and the spring a bit light... We'll see over time how all this holds up!
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P
Rating: 4 out of 5
Impeccable
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H
Rating: 4 out of 5
-
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G
Rating: 4 out of 5
Thank you for trusting us with our complaint about the missing products we ordered. This site resent our entire order. We recommend buying a set or accessories for a trampoline from this site to maintain it longer and we can replace broken products instead of throwing away a whole trampoline set.
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M
Rating: 4 out of 5
Difficulty creating my account, but after sending an email and providing my phone number, I was contacted quickly and the lady herself created my account. Delivery on time.
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E
Rating: 4 out of 5
Compliant with the order and within the announced deadline, very fast!
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P
Rating: 4 out of 5
Good
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J
Rating: 4 out of 5
Technical information absent after my email request. Dimensions of the net very optimistic and installation "tight fit"
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J
Rating: 4 out of 5
I wanted to replace the net of my Jump'up 360 trampoline. On the site, I saw 2 references that were suitable, but in the photos, it was impossible to know what the differences were. I therefore wrote an email to support, but I did not get more explanation. I chose the cheapest net. It was not the original one, so a bit disappointed. On the phone, I mentioned a broken fiberglass rod and that I found it unfortunate to have to buy 12 as proposed by the site, while only one was necessary. The amount was sent to me for free. From that point of view, I am satisfied.
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J
Rating: 4 out of 5
-
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W
Rating: 4 out of 5
For the trampoline, nothing to say, it looks sturdy and of good quality, but on the delivery side, it's a disaster! Completely useless carrier, leaves the goods on the road!!!!!
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J
Rating: 4 out of 5
Delivery too expensive!
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F
Rating: 4 out of 5
Very fast delivery. Good quality products. Assembly information not quite correct regarding the ground mat. The instructions delivered with the product or the online video do not match the received product. Impossible to attach the ground mat as described.
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C
Rating: 4 out of 5
Good listening, correct service
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J
Rating: 4 out of 5
Delivery completed without problems and within the expected time.
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M
Rating: 4 out of 5
Well received. Solid and reliable material but the assembly guide lacks precise details for certain steps and the fasteners received were different from those indicated in the same guide. Posts difficult to fit into the intended support. Forcing required. Nice final result after quite a bit of sweating to assemble it.
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C
Rating: 2 out of 5
The slide is not good quality, the paint is falling and rust comes up very quickly.
Response from France Trampoline
Hello, Thank you for your feedback. We are very sorry for the inconvenience you have experienced with our slide. Customer satisfaction is our priority, and we regret that you have had this experience. Our slides are made from galvanised steel, designed to withstand the test of time and the elements. We are therefore very surprised and sorry to hear that your slide is deteriorating faster than it should. We'll be sending you an e-mail to find out more about the situation and come up with an appropriate solution. We hope that your children have been able to enjoy the slide. Kind regards, The France Trampoline team
F
Rating: 4 out of 5
Very happy
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H
Rating: 4 out of 5
Everything went well. The advisor's callback was very quick and efficient. Thank you
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J
Rating: 4 out of 5
Fast delivery but a bit expensive
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R
Rating: 4 out of 5
Perfect
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F
Rating: 4 out of 5
very serious from order to delivery Quality product
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T
Rating: 4 out of 5
Just to point out that some mini portions of the fiber arch were missing. Not having thrown away the old one, I had to recover a length otherwise I wouldn't have been able to install the net of my trampoline.
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J
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Excellent
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L
Rating: 4 out of 5
I ordered spare parts for my 10-year-old trampoline. Quality still as good. However, finding the right dimensions for some parts is not easy at all. I made a mistake for the "16 brackets for net attachment Ø42/38", I needed the size below...
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A
Rating: 4 out of 5
the product is of very good quality.
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T
Rating: 4 out of 5
The equipment itself is very satisfactory but an 80x60 pallet for putting 3m long boxes seems a bit tight to me and the boxes ended up a bit damaged during transport.
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G
Rating: 4 out of 5
Bought for 1 month, product seems solid.
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