The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Happy with the product. I had not received the gift and it was sent to me. The children are delighted with their beautiful gift. I bought the winter cover so they can enjoy it longer.
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Antonio P.
Rating: 4 out of 5
following a purchase from 18/06/2015
On-time delivery and easy to assemble cover
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Sylvie G.
Rating: 4 out of 5
following a purchase from 21/07/2015
No particular problems except the manual which lacks clarity and precision.
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Aurelien V.
Rating: 4 out of 5
following a purchase from 13/07/2015
Very good quality. Excellent design. Assembly instructions could be improved.
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Delphine B.
Rating: 4 out of 5
following a purchase from 23/08/2015
A quality material that pleases the whole family! A bit worried because after a year, some parts were broken but the customer service replaced them at a low cost.
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Ramon S.
Rating: 4 out of 5
following a purchase from 26/07/2015
In general terms, quite good, attention, performance, service, the only thing I am not satisfied with is the cost of shipping, I consider it excessively expensive.
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Christophe D.
Rating: 4 out of 5
following a purchase from 11/07/2015
No problem
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Alexandre L.
Rating: 4 out of 5
following a purchase from 30/07/2015
Very good product: sturdy, safe, and very fun for children, however, the pallet arrived damaged with an open package: the carrier is not great and does not match the delivered material
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Vincent C.
Rating: 4 out of 5
following a purchase from 17/06/2015
The attachments of the trampo-foot are very fragile (plastic) and are already broken. The trampo-foot is not worth its price.
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Bérangère B.
Rating: 4 out of 5
following a purchase from 24/06/2015
No issues with the order placed. Well-organized delivery. Assembly okay. I had questions and was able to easily reach someone from the company.
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Francoise S.
Rating: 4 out of 5
following a purchase from 12/08/2015
Good evaluation, followed work, good reception.
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Frédéric L.
Rating: 4 out of 5
following a purchase from 23/07/2015
For now, nothing to complain about!
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Dominique L.
Rating: 4 out of 5
following a purchase from 22/07/2015
Good responsiveness to a size problem which happens to be the protective net. A second one was sent which unfortunately was also not the right one and I am still waiting for the correct net for a 4.90m.
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Chantal F.
Rating: 4 out of 5
following a purchase from 01/07/2015
Everything went very well from the order to the delivery, including the information provided before the order. We will see over time the quality of the merchandise.
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Carole H.
Rating: 4 out of 5
following a purchase from 09/06/2015
Good quality product but logistics needs to be reviewed for delivery as the company does not provide a time slot, we cannot block a day for delivery
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Response from France Trampoline
Hello, As indicated in our T&Cs, Delivery tab, trampoline deliveries are subject to an appointment that must be made directly with the carrier. The delivery method is standard and offers delivery on weekdays, with a wide time slot (9am-3pm). However, we remain available to our customers to best supervise the rounds of the transport company.
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Nicolas G.
Rating: 4 out of 5
following a purchase from 08/06/2015
super quality trampoline! we are delighted, as it is made in France, and the quality is really there, the finishes are really top-notch. I do not give 5 stars because the assembly instructions are not the easiest, I had to look for a tutorial on the internet. but very well done, as France trampoline provides it!
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Response from France Trampoline
Hello, the assembly manual mixing diagrams and text has been detailed as best as possible, but we can understand that it still proves a bit complicated to understand. We renew our full availability by phone to all our customers for assistance, and also emphasize that assembly videos are also available on our YouTube channels.
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Arnaud D.
Rating: 4 out of 5
following a purchase from 27/07/2015
nothing to report
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Roda B.
Rating: 4 out of 5
following a purchase from 31/07/2015
Nothing to report. Product arrived in good condition.
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Christophe D.
Rating: 4 out of 5
following a purchase from 03/07/2015
Nothing to complain about.
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Julien M.
Rating: 4 out of 5
following a purchase from 12/06/2015
The trampoline is very good, of very good quality. However, the trampoline was a bit damaged during transport: scratches and some damaged elastics, but everything works. Otherwise, the quality/price ratio of France trampoline is the best.
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Olivier G.
Rating: 4 out of 5
following a purchase from 19/06/2015
I had problems putting on the pole protections and no information on the instructions about the direction!!
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Response from France Trampoline
Hello, we have taken your comment on this point into account. In all our manuals, there is indeed a diagram explaining how to install this part on page 48 of your manual. The France Trampoline team.
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Céline M.
Rating: 4 out of 5
following a purchase from 04/06/2015
The whole family is satisfied. A satisfactory quality-price ratio. Impeccable delivery times.
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Roger S.
Rating: 4 out of 5
following a purchase from 01/07/2015
Excellent packaging and delivery service. The only downside: the assembly instructions could be clearer and more precise.
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Alexandra B.
Rating: 4 out of 5
following a purchase from 14/07/2015
Easy order, ultra-fast shipping, accessories received exactly as I expected. But shipping costs are exorbitant 14€ for a package of about 1kg ... HOWEVER, it is indicated on the site that the delivery company will contact to set an appointment for receiving the package ... FALSE ... We found a delivery notice in the mailbox one evening and obtaining a new delivery is purely impossible! We had to make a 120 km round trip (Angers / Le Mans) to pick up the package! You would do well to use postal services they are more serious and cheaper!
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Christian D.
Rating: 4 out of 5
following a purchase from 03/08/2015
delivery times and order content respected
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Christine C.
Rating: 4 out of 5
following a purchase from 06/06/2015
Quality
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Dorothee D.
Rating: 4 out of 5
following a purchase from 20/06/2015
Very good phone contact. Excellent follow-up of the delivery, very fast. Easy assembly (it's heavy and you need to take the time to look very carefully at the instructions) for such a large trampoline. The only downside is the plastic attachment hooks of the safety net: 5 broke on the first jump (there was only one person) and they were well attached as per the instructions. Metal attachments (like carabiners) might be better.
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Response from France Trampoline
Hello, Thank you for your constructive feedback, and your comments have been taken into account for consultation on a new type of net. However, the installation must be ensured by respecting a respectable level of tension on the elastic straps at the bottom. Replacement hooks have been sent to you, and we remain at your disposal for any assistance to prevent any similar issues.
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Aude Laurent B.
Rating: 4 out of 5
following a purchase from 25/07/2015
second trampoline purchased (as a gift for the family) - quality since ours has been holding up against the kids for several years ... Satisfied with the after-sales service although a bit slow.
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Benoit S.
Rating: 4 out of 5
following a purchase from 05/06/2015
Very good trampoline, delivered on time and very easy to assemble.
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Michel F.
Rating: 4 out of 5
following a purchase from 04/06/2015
Material conforms to our expectations
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Soisic S.
Rating: 4 out of 5
following a purchase from 24/06/2015
good value for money, seriousness and speed in ordering and delivery, quality and safety; and on top of that comfort and aesthetics!
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Thierry B.
Rating: 4 out of 5
following a purchase from 02/06/2015
Beware of the packaging, the pallet is too small to ensure safe delivery ... Phew! Nothing to report after opening the boxes
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Patrice M.
Rating: 4 out of 5
following a purchase from 18/05/2015
Good service: material delivered in good condition within the deadlines communicated at the time of the order!
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Philippe Et Laurence B.
Rating: 4 out of 5
following a purchase from 01/06/2015
FAST DELIVERY VERY GOOD MATERIAL MANUAL NOT DETAILED ENOUGH FOR SPRING ASSEMBLY
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Marie-louise B.
Rating: 4 out of 5
following a purchase from 11/06/2015
Satisfactory packaging and delivery. This trampoline seems to be of good quality compared to that of our neighbors and we will see in use. The drawings in the assembly manual need improvement for better understanding and to allow for faster assembly (it took us 6 hours with two people...) Very good reception from the after-sales service who quickly sent us 2 small parts that we had broken by tightening too hard. Our grandchildren (11 and 8 years old) are delighted with this trampoline.
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Response from France Trampoline
Hello, We understand that some drawings may be difficult to grasp, which is why it is possible to contact us by phone for any clarification and thus significantly reduce assembly time. We thank our customer for this comment which will certainly help many others.
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Jeanne S.
Rating: 4 out of 5
following a purchase from 10/06/2015
Deadline, quality, and service met my expectations.
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Agnes L.
Rating: 4 out of 5
following a purchase from 17/06/2015
We are satisfied with the chosen trampoline and received, everything is in line with our expectations. Before choosing, I asked for advice from the France Trampoline agents, and their advice was invaluable. The only downside is the time taken to receive the product.
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Eric S.
Rating: 4 out of 5
following a purchase from 13/05/2015
The product is of good quality, however, the plastic hooks for securing the protection around the mat are fragile and break easily (already 2 breaks).
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Frédéric D.
Rating: 4 out of 5
following a purchase from 16/06/2015
Good quality product, assembly is quite easy once you understand the instructions. The jumping mat seems really too small at the beginning of the assembly compared to the frame but it retracts under the tension of the 84 springs! K+N road carrier very inflexible about appointments, you need to reserve a whole day.
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Ofelia F.
Rating: 4 out of 5
following a purchase from 07/07/2015
Excellent handling of our order and great responsiveness. However, for the delivery, the delivery company did not contact us to set up an appointment. As a result, we were unable to apply your verification advice. However, we thank you for your professionalism and the quality of your material and services.
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