France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
I regret not being able to make my purchase online with the Internet; I had to call by phone and then give my credit card details orally; which is absolutely not secure!!! Moreover, only one of my items was shipped very quickly; I had to call after a week for the rest to be sent!!!
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Response from France Trampoline
Hello, After checking, you ordered a spring clamp not displayed on our website. In this kind of case, we have two solutions. Payment by credit card over the phone (which is the fastest for shipping afterwards) or placing your order via a personalized link sent by email. Apparently, you wanted to place your order by the first method. We regret to see that you did not appreciate this payment method; however, we did not force you to pay by phone. We remain at your disposal. The France Trampoline team.
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Brigitte B.
Rating: 4 out of 5
following a purchase from 26/02/2015
A assembly service could be offered. The assembly instructions are not clear, missing steps, close-ups, tips, and tricks. Delivery was good, welcoming telephone service.
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Pascal F.
Rating: 4 out of 5
following a purchase from 19/02/2015
good
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Eric K.
Rating: 4 out of 5
following a purchase from 12/03/2015
Delivery within the deadlines, product meets our expectations. The only downside is the anchoring kit; the system that allows tightening the strap is too fragile and does not secure the whole. This is a pity, as the rest of the kit is reliable.
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Response from France Trampoline
Hello, could you please send us photos of your issue with the ground fixing kit? It is normally simple to install and does not pose any problem. While waiting for your email, we remain at your disposal. The France Trampoline team.
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Christian A.
Rating: 4 out of 5
following a purchase from 19/02/2015
The carrier was supposed to contact me before delivery to arrange an appointment. No contact was made. Delivery was made to a neighbor...! Big lack of trust if a future purchase were to be made.
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Response from France Trampoline
Hello, Thank you for your comment. For accessories, the carrier does not call before delivery. We mention on our site and in the preparation and shipping emails that the carrier only calls for trampoline shipments. It is normal that you did not receive a call. However, it is not normal that the carrier delivered to a neighbor. We apologize for the inconvenience and wish you a good installation of your accessories. The France trampoline team.
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Remi P.
Rating: 4 out of 5
following a purchase from 07/01/2015
Quality product that brings joy to our children. Relatively simple and quick assembly. The material seems durable. Very satisfied with our purchase, we will recommend the site to our friends.
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Pierre M.
Rating: 4 out of 5
following a purchase from 11/02/2015
Very good product, the only problem is that I ordered it in green and received it in blue.
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M. S.
Rating: 4 out of 5
following a purchase from 07/01/2015
The charming seller on the phone took a long time to find my customer file and must have an outdated computer system or does not know how to use it well. He informed me perfectly and advised me perfectly. He told me that I would be delivered in 1 week and when I called back after 1 week, he told me he would send me the carrier's phone by email and ultimately made a mistake and sent me the phone number of the France trampoline switchboard.
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Mme B.
Rating: 4 out of 5
following a purchase from 18/03/2015
Perfect timing, delivery matching the order well. However, I regretted that we could not contact the delivery person to agree on a date. I was not home during the delivery. Fortunately, neighbors were able to receive my package. Having the carrier come back: a waste of time and money.
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Gilbert S.
Rating: 4 out of 5
following a purchase from 11/02/2015
Good reception on the phone and helpful advice for making a choice. Respect for the delivery deadline (however, I paid for express delivery following the technician's advice). Good product quality, easy assembly. Now to see over time, as it's a shame the protective cover is not included, it could be provided at no extra cost!!!
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Nicole F.
Rating: 4 out of 5
following a purchase from 28/01/2015
I find that the black carabiners are not sturdy, and as soon as we ask to resend them, we have to send a photo, it's complicated!!!
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Claire C.
Rating: 4 out of 5
following a purchase from 17/03/2015
A priori satisfied with the quality of the product, but we will have to wait a few years to see how it ages. (The trampoline is disassembled and stored during the first frosts and reassembled in spring).
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Alexis P.
Rating: 4 out of 5
following a purchase from 10/03/2015
Item conforms to the order delivered on time and of very good quality.
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Bernard P.
Rating: 4 out of 5
following a purchase from 24/02/2015
Good product and delivery assured by the service.
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Céline P.
Rating: 4 out of 5
following a purchase from 17/02/2015
Very good quality trampoline, easy to assemble (plan to assemble it with two people though), order delivered quickly but the delivery appointment is between 9 am and 5 pm... and the boxes were damaged, fortunately without damaging the trampoline.
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Caroline C.
Rating: 4 out of 5
following a purchase from 13/01/2015
Very good, very serious, good product but shipping costs are high for a simple order of springs.
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Michel K.
Rating: 4 out of 5
following a purchase from 26/01/2015
Good reception, but incomplete information: absence of bungee cords for trampoline cushion not specified.
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Tiphaine V.
Rating: 4 out of 5
following a purchase from 09/03/2015
Very good advice and good quality material.
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Jean-Michel L.
Rating: 4 out of 5
following a purchase from 09/03/2015
Quality product but the price is a bit high. Problem with the carrier managed with great seriousness by France trampoline.
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Benoît G.
Rating: 4 out of 5
following a purchase from 15/03/2015
Very good product. However, the nuts are a bit light or even not threaded. Thank you.
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Andre M.
Rating: 4 out of 5
following a purchase from 07/03/2015
very satisfied with the ordered item (trampoline cover) but had a problem with the delivery person, unreachable online because the site was down; and impossible to contact them to choose a delivery date. However, France trampoline that I contacted by phone was very effective in reaching the carrier and passing me to them on the phone. Thank you France trampoline.
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Yves D.
Rating: 4 out of 5
following a purchase from 30/01/2015
transport information excellent, deadline respected, mediocre quality pallet
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Céline B.
Rating: 4 out of 5
following a purchase from 06/03/2015
Very good trampoline. The assembly guide just lacks a few details.
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Bruno G.
Rating: 4 out of 5
following a purchase from 01/01/2015
Very good trampoline, maybe it lacks a ground fixation system?
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Ismael C.
Rating: 2 out of 5
following a purchase from 18/02/2015
Delivery services adequate to what was agreed. I contracted urgent service and it did not arrive on time, ruining the surprise of my little daughter's birthday, without being compensated in any way, just with the relevant apologies after my complaint. And to make matters worse, I was charged for the urgent service for which I had to request a refund. Satisfied with the product purchased, not so with the delivery service.
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Response from France Trampoline
Dear customer, Our delivery time, as indicated repeatedly on our website, is 3 to 7 working days. When placing your order 48 hours before the desired delivery date, we told you that we would do our best to deliver it on time, that is, making an urgent shipment with a supplement of €10 knowing that in that case the delivery time is 48 to 72 hours. And we did so, with the bad luck that the package arrived in 72 hours and not in the desired 48 hours. Still, we immediately proceeded to refund the €10 supplement for this shipment and we apologize for the inconvenience caused, despite having made it clear from the beginning the impossibility of guaranteeing 100% delivery within the desired time. We regret that our delivery times affected your daughter's birthday. Best regards
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Gilles D.
Rating: 4 out of 5
following a purchase from 11/02/2015
Good service
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Sylvie R.
Rating: 4 out of 5
following a purchase from 28/01/2015
We are very satisfied with the product, no doubt for now, let's see how it holds up over time.
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Christian P.
Rating: 4 out of 5
following a purchase from 14/01/2015
a discount could have been made
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Response from France Trampoline
Hello, the prices indicated on the website are related to the high quality offered to our customers. We do not falsely discount our products by -20% -30% to attract visitors. This does not correspond to our company. We remain at your disposal. The France Trampoline team.
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Sabine A.
Rating: 4 out of 5
following a purchase from 18/02/2015
Serious and quality product. Carrier not very quick to make an appointment but once called back, appointment was made quickly. Careful package and assembly in a few hours. The oval shape is perfect and the trampoline seems very sturdy.
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Karin R.
Rating: 4 out of 5
following a purchase from 11/02/2015
Nothing to complain about. Clear site. Fast delivery.. trampoline conforms to what is presented. However, the delivery person does not work on Saturdays and that is a real inconvenience.
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Alban C.
Rating: 4 out of 5
following a purchase from 10/02/2015
Delivery and material impeccable. Some assembly clarifications could be added to the assembly instructions. However, I seem to be missing the trampofoot accessory, which was offered at the time of our order. We will see if your satisfaction system works well... At your disposal. Regards.
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Response from France Trampoline
Hello, we thank you for your confirmation that the Ovalie 430 trampoline meets all your expectations. Your commercial offer also included an order from March where the fixing kit was a gift. Please do not hesitate to contact us if you need more information. The France Trampoline team.
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Pascal M.
Rating: 4 out of 5
following a purchase from 06/01/2015
very good product. There was supposed to be a special net for ball games that was to be delivered with the trampoline. That was not the case... Too bad.
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Response from France Trampoline
Hello Sir, we are delighted to see that the Ovalie 490 trampoline meets all your expectations. Regarding the promotional offer, you received the ground fixing kit as a gift. The trampofoot is offered the month after your order. That's why you see it in your Ekomi review. We remain at your disposal. The France Trampoline team.
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Mireille K.
Rating: 4 out of 5
following a purchase from 17/02/2015
Perfect for France trampoline. The only downside is the carrier who delivered a package that was completely torn.
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Patrick D.
Rating: 4 out of 5
following a purchase from 17/02/2015
Information regarding the order is satisfactory. Quality of the material is good.
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Pascal L.
Rating: 4 out of 5
following a purchase from 29/12/2014
the delivery was in accordance with what we ordered. all items are properly packaged. The result obtained is totally satisfactory compared to our expectations of the product. We highly recommend France trampoline
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Stefano G.
Rating: 4 out of 5
following a purchase from 29/12/2014
Fast and reliable service. The material seems to be of decent quality, but some approximations in certain finishes make assembly sometimes laborious.
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Laurent P.
Rating: 4 out of 5
following a purchase from 26/01/2015
fast
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Nicolas D.
Rating: 4 out of 5
following a purchase from 02/02/2015
Efficient phone support, the staff understood my need and responded to it
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Gilles D.
Rating: 4 out of 5
following a purchase from 01/02/2015
Ordered products in line with my expectations. I still had to call to reactivate the order which had not been prepared. Good telephone reception and good responsiveness.
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Emmanuelle G.
Rating: 4 out of 5
following a purchase from 08/02/2015
Very good responsiveness from customer service. Order shipped on time, too bad the carrier did not follow up ...
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