The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
I appreciated being able to reach someone from France Trampoline who advised me appropriately before I placed my order. I just regretted that the delivery times were longer than expected but when I called France Trampoline again, the necessary was done with the company and the order then arrived quickly
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Jean Louis B.
Rating: 4 out of 5
following a purchase from 12/07/2023
Product conforms to the order, children and adults enjoyed the zip line safely
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Benoit G.
Rating: 2 out of 5
following a purchase from 30/06/2023
Good on the phone, but I first ordered a trampoline net on the site.... and after a month, seeing nothing coming, I contacted by phone where I learned that it was no longer available.... I was directed to another cheaper net that I received, but to install it I had to undo the knots to attach it (send the non-knotted ties).
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Response from France Trampoline
Hello, We sincerely apologize for the inconveniences you encountered during your shopping experience. We acknowledge that the situation you experienced does not reflect our usual service standards. We want to clarify that the trampoline net you initially ordered should have been removed from our site, as it was no longer available. The error is on our part and we fully understand how frustrating this can be for you. Regarding the replacement net you received, we regret any misunderstanding regarding the installation. In reality, it is not necessary to undo the knots to attach the net. You just need to make a simple loop with the elastic in the net strap for a correct and secure installation. We remain at your disposal for any questions, you can contact us at 05 56 36 04 62 or by email at [email protected], we are open from 9:00am to 12:15pm and from 1:45pm to 5:30pm, Monday to Friday. Best regards; The France-Trampoline team
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Dominique G.
Rating: 4 out of 5
following a purchase from 29/06/2023
Good jump mat for replacement!
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Franck T.
Rating: 4 out of 5
following a purchase from 09/07/2023
Ekomi site not optimized for phone. France Trampoline order shipped quickly but problematic delivery via untrustworthy provider. Offering a pickup option directly at the platform would avoid many unfulfilled delivery schedules. Otherwise, quality trampoline. Easy assembly. Very solid structure. The fabric is a bit soft for athletes. The finishing band could look better with more Velcro for good support. Satisfied with the product.
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Lilian C.
Rating: 4 out of 5
following a purchase from 04/07/2023
Satisfied. But check to leave the package at the right address. Here, the package was left with my neighbor.
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Francois J.
Rating: 4 out of 5
following a purchase from 03/07/2023
The order and delivery went well
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Jean D.
Rating: 4 out of 5
following a purchase from 02/07/2023
Good product I couldn't manage to see the video to attach the cushion
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Florence L.
Rating: 4 out of 5
following a purchase from 02/07/2023
Very satisfied with the trampoline, assembly took longer than expected though. It is solid and seems resistant. Delivery problem: the delivery person never contacted us as expected. On the online tracking: no info for several days. It was only after several calls that a delivery date was agreed upon. We were disappointed to have waited. The user is happy to finally be able to bounce!
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Emmanuel D.
Rating: 4 out of 5
following a purchase from 29/06/2023
Nothing to say
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Saïda D.
Rating: 4 out of 5
following a purchase from 26/06/2023
very very difficult to enter our SIRET number, the software did not recognize the name of the company and refused the order wasting time, however, available by phone, someone answered me and helped me well. I strongly encourage you to simplify this aspect (we almost abandoned the order and went elsewhere, which would have been a shame, very beautiful product, and good packaging that will allow us to keep and store the slackline.
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Response from France Trampoline
We thank you for your message, however, it is now mandatory to provide the SIREN number when the field "company or organization" is completed. And it is of course necessary that the 2 fields match. Best regards, The France Trampoline team
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Elodie M.
Rating: 4 out of 5
following a purchase from 26/06/2023
Very effective and responsive for after-sales service.
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Jean-paul D.
Rating: 4 out of 5
following a purchase from 20/06/2023
ok, no problem to order, be delivered or assemble (a bit tiring though) P.S 1.: the anchors seem unnecessary to me, at least at my place P.S 2: at the main junctions of the vertical tubes and the circle of the mat, there is a hole where I imagined a bolt + nut should be placed: not found... is that normal?
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Yves L.
Rating: 4 out of 5
following a purchase from 15/03/2023
Overall qualitative trampoline and meets my expectations. Assembly instructions and tools provided need improvement. Rigidity of the basketball hoop is lacking.
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Bernard D.
Rating: 4 out of 5
following a purchase from 20/06/2023
The delivery was fast and complete. The assembly instructions are provided but could contain some additional details (orientation of the feet, assembly of the junction pieces...) the product seems to be of good quality. To be seen in use.
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Valerie L.
Rating: 4 out of 5
following a purchase from 16/06/2023
Despite an error on the order, the return went well and customer service was up to par.
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Aad H.
Rating: 4 out of 5
following a purchase from 22/05/2023
The edge of the octagonal trampoline is no longer available anywhere. Nowhere? Well, at France Trampoline! So happy with this, our trampoline can still last for years. Affordable and reasonably fast delivery to the Netherlands. Communication regarding our order has always been excellent.
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José M.
Rating: 4 out of 5
following a purchase from 14/06/2023
Good service. Just the assembly instructions are not very explanatory and some quality issues with the protective net that do not impact safety
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Béatrice B.
Rating: 4 out of 5
following a purchase from 14/06/2023
It's a shame that we can't reach the delivery person to avoid waiting from 8 am to 1 pm or in the evening until 6 pm, it blocks a day and is very annoying. The provided item is correct but the quality is very average, it won't last 10 years like the first one. It weighs 5 kg, the previous one at least 30 kgs! (the protective plastic for the springs)
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Stéphane L.
Rating: 4 out of 5
following a purchase from 14/06/2023
Very fast delivery but I must have misunderstood the details of the ordered item (trampoline net), there was no hoop to fix it
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Andre K.
Rating: 4 out of 5
following a purchase from 14/06/2023
Product conforms to the order
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Gaëlle R.
Rating: 4 out of 5
following a purchase from 13/06/2023
A small downside on the lack of instructions in the purchased products. One has to look for tutorials on the internet
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Nathalie L.
Rating: 4 out of 5
following a purchase from 08/06/2023
I find that the instructions are not perfect, for example, one part does not have the same name in the text and in the list of items. The assembly video is very difficult to find on the site and it goes too fast on some important points.
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Romain R.
Rating: 4 out of 5
following a purchase from 07/06/2023
Delivery OK but fiberglass broke while installing the trampoline net... not optimal but it works anyway.
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Sonia L.
Rating: 4 out of 5
following a purchase from 07/06/2023
Explicit site, quality product and very good delivery speed. I removed one star because the net was no longer available. I took a model but quite adaptable with my trampoline. I hope the net will be as strong as the old one but it seems to be of good quality like the brand.
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Cécile P.
Rating: 4 out of 5
following a purchase from 08/06/2023
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Axelle D.
Rating: 4 out of 5
following a purchase from 07/06/2023
Top order! Awesome trampoline! Only downside is complicated assembly.
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Brice T.
Rating: 4 out of 5
following a purchase from 07/06/2023
Complete product, good quality, durable, easy to assemble. One downside to note, the tension of the cable, I find it was a bit lacking in spacing, which makes the tension to be exerted greater at the arrival point. Alone it's tricky, with two it's better.
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Benjamin C.
Rating: 4 out of 5
following a purchase from 06/06/2023
The trampoline is good but the box was damaged and the mat around the trampoline doesn't hold well.
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Guillaume F.
Rating: 4 out of 5
following a purchase from 04/06/2023
Satisfied with the service provided, the trampoline seems to be of good quality, time will tell....
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Menno V.
Rating: 4 out of 5
following a purchase from 04/06/2023
The trampoline works very well and is quite large.
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Christine K.
Rating: 4 out of 5
following a purchase from 05/06/2023
Very fast delivery. Cushion easy to place, apparently of good quality, however a bit expensive
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Aurélie H.
Rating: 4 out of 5
following a purchase from 03/06/2023
Very good products and sent quickly.
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Maxime S.
Rating: 4 out of 5
following a purchase from 04/06/2023
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Didier O.
Rating: 4 out of 5
following a purchase from 03/04/2023
Assembly a bit complicated after a few uses, one arch broke, others are bent
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Gebhard S.
Rating: 4 out of 5
following a purchase from 08/05/2023
Very helpful knowledgeable staff. The carrier for the delivery of the goods was not good. The pallet was far too short for the longer parts.
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Lucie C.
Rating: 4 out of 5
following a purchase from 13/05/2023
Very good
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Emmanuel J.
Rating: 4 out of 5
following a purchase from 30/05/2023
Fantastic equipment like in the gym, fast delivery and without damage. However, assembly is tedious and two pieces were missing. The after-sales service sent me the missing pieces quickly but they were not identical to those they replaced. I am satisfied and recommend the brand and online purchase.
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Doriane C.
Rating: 4 out of 5
following a purchase from 29/05/2023
Order received super fast, trampoline quality is top-notch, just a small downside on the welds with the hoop
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Corinne H.
Rating: 4 out of 5
following a purchase from 30/05/2023
Very good. Product conforms and adapted.
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