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Rating: 4 out of 5
Good.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
SAV issue: reactive consideration from the service. Follow-up and responsibility provided by very professional staff.
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G
Rating: 4 out of 5
I was not contacted to arrange a delivery appointment. One day, the delivery person came unexpectedly and called me because he was in front of my house and there was no one there. I do not find this method very serious. Especially since the site states that a second delivery attempt will be charged. As for the quality of the trampoline, I am completely satisfied.
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Response from France Trampoline
Hello, we have read your comment and we assure you that no additional fees will be charged as the carrier did not notify you the day before his visit and you had confirmed your presence for the delivery. Moreover, we will escalate your case to raise awareness with the carrier we use. Indeed, we pay them to call you when you order a trampoline. The France Trampoline team.
L
Rating: 4 out of 5
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E
Rating: 4 out of 5
good but a bit disappointed by the reliability of the provided material
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Response from France Trampoline
Hello, we have seen your comment and we remain at your disposal for any questions about the products or if you find them defective. The ordered items are also under warranty for a certain period. Do not hesitate to send us photos by email if you deem it necessary. The France Trampoline team.
G
Rating: 4 out of 5
The product was in accordance with the order. The interlocutors were available and competent.
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N
Rating: 2 out of 5
The parts provided by the after-sales service do not fit well with the old model of trampoline. The springs had to be forced into the arches, the cap of the net pole does not have the same diameter as the pole at all. Moreover, it is difficult to make this situation understood to our contact at France trampoline despite explanations and photos provided. I feel like we are being mocked because I cannot believe they are so unaware of the products.
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Response from France Trampoline
Hello, we have noted your comment and regret it. We also provided you with comparison photos of the provided parts and the current springs that are shaped the same way as those in your possession. We also provided you again with an assembly manual so that you can find the way to assemble your springs. We gave you advice on how to reassemble your structure by phone and email. We believe we have done our utmost to guide you in your installation. We find it a bit unfortunate that if you do not find the issue resolved, you do not contact us directly to find a solution together. We remain at your disposal. The France Trampoline team.
A
Rating: 4 out of 5
very fast delivery, product appearing to be of good quality. squeaks when in use (quite annoying) but still comfortable during jumps. assembly, plan at least two hours with the net.
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L
Rating: 4 out of 5
Delivered on time and in good condition. The assembly went very well, the assembly instructions are of very good quality (just a small inaccuracy was noted). The overall manufacturing quality of the product is good. After a month, no disappointment regarding this product. The children are very happy and find it perfect.
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C
Rating: 4 out of 5
FAST AND CAREFUL DELIVERY.
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H
Rating: 4 out of 5
Very complete site, just one comment, the item we ordered was marked as out of stock. I called the company with the number displayed on the site, very good reception and confirmation of the product's availability in stock.
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M
Rating: 4 out of 5
very good trampoline, but very long assembly...
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D
Rating: 4 out of 5
Nothing to complain about; everything went as announced.
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B
Rating: 4 out of 5
Very good, beautiful product, except for the straps of the anchoring kit that do not hold...
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C
Rating: 4 out of 5
Good customer contact: good advice regarding product choice. Quality product, with clear assembly instructions.
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L
Rating: 4 out of 5
Delivery for the trampoline by carrier was very good. For the hammock, the carrier left the package in a parcel relay, so very disappointing transport.
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Response from France Trampoline
Hello, we apologize for this issue. The delivery of the hammock should have taken place at the delivery address. We will contact our carrier to ensure this does not happen again. We remain at your disposal. The France Trampoline team.
G
Rating: 4 out of 5
In my opinion, it is not normal to be out of stock on spare parts in the middle of the season. Other than that, I am very happy with the material.
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C
Rating: 4 out of 5
beautiful quality
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T
Rating: 4 out of 5
Very good quality trampoline.. A very good investment over time!
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T
Rating: 4 out of 5
Good service
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S
Rating: 4 out of 5
Correct delivery and within the expected timeframe. However, it would have been desirable for the delivery person to have the reflex to call before or when he is at the home to see if we are around...
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P
Rating: 4 out of 5
Very good material, assembly a bit hard but good once started, minimum 2 to 4 hours for 2H minimum of assembly for the quality and beauty of the trampoline. Ours is a wow, I would say wowwwww super material, my daughter is having fun, safety is good, plan for space for the beast, in short, good brand, respect for deadlines, quality at the rendezvous for delivery, set your day no time.
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K
Rating: 4 out of 5
Everything went well. However, the plastic hooks for attaching the safety net and the contour mattress are a shame. In 1 hour, one has already given way!! With the weight of a 6-year-old child... Metal like for the springs seems more suitable.
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N
Rating: 4 out of 5
It should be specified to leave the foams on the bars in the assembly guide. Very good material for training, super bouncy fabric and especially made in France!!
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J
Rating: 4 out of 5
Fast delivery. Assembly guide needs to be revised for the assembly of the legs (unique positioning of the holes for clicking the upper post not indicated).
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I
Rating: 4 out of 5
Good service.
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J
Rating: 4 out of 5
Quick and effective response to the situation.
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A
Rating: 4 out of 5
Very serious site, received SMS to warn of a product delay. Nothing to say.
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S
Rating: 4 out of 5
Simple instructions but could be more detailed. Good quality product.
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V
Rating: 4 out of 5
France trampoline ok - logistics average, better to call the carrier EUROPE directly.
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S
Rating: 4 out of 5
Very good product. DELIVERY ON TIME WITH A NICE DELIVERY PERSON who had made an appointment.
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A
Rating: 4 out of 5
By buying this product more expensive than elsewhere, I thought I would get a better quality trampoline. However, the assembly turned out to be tedious. From the first jumps of my children, some hooks of the safety net broke.
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Response from France Trampoline
Hello, Thank you for your feedback. We have taken note of the issue encountered with the hooks. Do not hesitate to place some close to the jumping mat to reduce tension in the net. This tension is still necessary to ensure the safety of users. We remain at your disposal for any further information. The France Trampoline team.
M
Rating: 4 out of 5
After contacting the carrier to complete the address, the package arrived, with a longer delay than expected, but the service remained good.
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J
Rating: 4 out of 5
Fast service. Quality product that meets our expectations. Assembly quite simple. We recommend.
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J
Rating: 4 out of 5
Nothing to say. Order and delivery tracking of good quality. I have not yet assembled the product.
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D
Rating: 4 out of 5
Delivery made within the expected time and quick assembly of the trampoline went smoothly. Not enough feedback to say more, but the children are delighted and so are we (the grandparents).
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M
Rating: 4 out of 5
Good material. Just a downside regarding the delivery. The package was delivered without me being informed of the delivery date as indicated in the shipping confirmation email.
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H
Rating: 4 out of 5
Excellent quality, very fast shipping, only problem is no information on the carrier's delivery date, which is a shame.
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P
Rating: 4 out of 5
Very satisfied with the service and the trampoline, I recommend this site.
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L
Rating: 4 out of 5
Very good quality material, very satisfactory transport provider, an improvement in the assembly instructions should be made so that they match the quality of other services (website, telephone reception, trampoline quality, carrier). Best regards.
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