Customer reviews of France Trampoline

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Jacques C.

Rating: 4 out of 5

Published on 17/07/2014 à 09h29 following a purchase from 01/05/2014

Very good but out of stock

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Karen P.

Rating: 4 out of 5

Published on 17/07/2014 à 09h18 following a purchase from 01/05/2014

After studying trampolines for weeks, I opted for France trampoline. Aside from a broken hook but I will contact customer service (not important) I think I made a good purchase. Time will confirm.

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Michele B.

Rating: 4 out of 5

Published on 17/07/2014 à 08h48 following a purchase from 01/05/2014

Very good product. It was out of stock, however the expected delivery date was just right. Quality product.

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Benoit L.

Rating: 4 out of 5

Published on 16/07/2014 à 11h48 following a purchase from 09/04/2014

My purchase from France Trampoline is the result of a chance reading of the weekly Famille Chrétienne. The product seems to be good. Its price also seems to be one of the highest on the market but I have no quality comparison. One weak point, however, several of the net attachments under the mat immediately broke during installation.

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Nathalie B.

Rating: 4 out of 5

Published on 15/07/2014 à 19h39 following a purchase from 01/04/2014

Perfect agreement with the delivery person for the delivery date. Good product but the instructions are not detailed enough.

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Olivier D.

Rating: 4 out of 5

Published on 15/07/2014 à 18h54 following a purchase from 08/04/2014

The trampoline purchased corresponds exactly to the description on the site. Of good quality, it is easy to implement by following the instructions provided. The safety net caused us some difficulties knowing that the carbon fiber bar that closes the circle tended to open, we had to put a rope at the top to tighten the posts so that they take the right shape. This is just a detail because I reiterate that we are fully satisfied with our purchase. We are waiting for the delivery of the small trampoline offered and forgotten by the carrier for 1 week. I recommend the site and the trampoline purchased, namely the Jum'Up in 430 cms, good fun!!!

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Michel F.

Rating: 4 out of 5

Published on 15/07/2014 à 15h57 following a purchase from 20/05/2014

Very satisfied with the responsiveness and the product. We were able to repair our trampoline for our guests quickly, as we own a cottage.

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Madeleine L.

Rating: 4 out of 5

Published on 15/07/2014 à 12h37 following a purchase from 10/06/2014

Very serious packaging. The quality is there. The children have not used it yet, but we can see, by the way it is made, that it is solid.

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Vincent H.

Rating: 4 out of 5

Published on 15/07/2014 à 08h50 following a purchase from 22/04/2014

Very good customer service. Small delivery issue, apparently due to the carrier, very well managed by the team, and quickly compensated by a commercial gesture for a future purchase. Regarding the trampoline, the product seems robust and of quality. In any case, the children already love it. Small downside, the installation instructions' diagrams could be clearer (perhaps due to the quality of printing).

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Cristina A.

Rating: 4 out of 5

Published on 14/07/2014 à 21h11 following a purchase from 28/04/2014

Very satisfied. They have met the time and correct delivery.

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Aurelie A.

Rating: 4 out of 5

Published on 14/07/2014 à 17h55 following a purchase from 12/05/2014

Perfect delivery. Simple and practical assembly, clear instructions. Product meets expectations.

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Christian B.

Rating: 4 out of 5

Published on 14/07/2014 à 17h44 following a purchase from 05/05/2014

Customer service is okay although a bit unresponsive at first. No difficulty exchanging a defective part under warranty after providing photos proving the breakage of this part. Ordering wear parts was okay and delivery was very fast. The products ordered to restore a trampoline purchased 3 years earlier have been improved in the meantime. Friendly reception on the phone. Reliable and recommendable site.

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Cyril M.

Rating: 4 out of 5

Published on 14/07/2014 à 16h32 following a purchase from 31/03/2014

Delivery speed, easy assembly, still need to test!

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Valerie L.

Rating: 4 out of 5

Published on 14/07/2014 à 08h37 following a purchase from 14/04/2014

Very clear and informative website. Quick order processing and effective confirmation emails. Follow-up by phone for delivery issues was very well done. Assembly instructions were incomplete on 2 very important aspects, particularly regarding the legs of the trampoline, which resulted in incorrect assembly.

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Gelin V.

Rating: 4 out of 5

Published on 13/07/2014 à 16h59 following a purchase from 25/05/2014

Good service overall, small hiccup at delivery but not your fault (delivery person). To evaluate the product we will need a bit of time but so far we are satisfied

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Martine H.

Rating: 4 out of 5

Published on 13/07/2014 à 16h43 following a purchase from 18/05/2014

Good product. Easy assembly and very well explained in the assembly manual. I might have taken a larger size. For now, this one makes the young ones happy.

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Abel H.

Rating: 4 out of 5

Published on 13/07/2014 à 10h42 following a purchase from 01/06/2014

Very good and nice

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Guérin S.

Rating: 4 out of 5

Published on 13/07/2014 à 09h41 following a purchase from 13/04/2014

Very nice trampoline. You still need to be 2 for assembly. We had a small issue because 2 of the net attachments that fix under the trampoline were broken!! Otherwise nothing to say.

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Stephane E.

Rating: 4 out of 5

Published on 10/07/2014 à 09h24 following a purchase from 15/05/2014

Good quality material. Assembly manual a bit limited for novices, the drawing of the parts is a bit random compared to reality. Otherwise, I recommend this merchant.

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Myriam I.

Rating: 4 out of 5

Published on 09/07/2014 à 17h32 following a purchase from 28/05/2014

Everything phenomenal, fast and perfect

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Sylvie D.

Rating: 4 out of 5

Published on 09/07/2014 à 16h58 following a purchase from 16/04/2014

Excellent delivery, as well as the product, my children are very happy, I recommend it to all my friends

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Andre G.

Rating: 4 out of 5

Published on 09/07/2014 à 13h37 following a purchase from 14/05/2014

The whole set seems to be of good quality with 2 reservations: - the quality of the galvanization has many imperfections - the ground fixing system is very insufficient and impossible to use if there is even the slightest pebble. Moreover, the straps and their tightening system are very rudimentary in quality and ease of use (effective tensioning means are needed!!)

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Bernard B.

Rating: 4 out of 5

Published on 09/07/2014 à 13h23 following a purchase from 16/04/2014

Easy online order, restocking of a net for a rather old model (7 years) turned out to be possible. The restocking time was rather long! Luckily I had planned ahead

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Dominique P.

Rating: 4 out of 5

Published on 08/07/2014 à 09h51 following a purchase from 20/05/2014

This product perfectly matches its description and my expectations. Beautiful quality No delivery problems Detailed and easy assembly

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Monsieur V.

Rating: 4 out of 5

Published on 07/07/2014 à 21h59 following a purchase from 26/05/2014

For now, nothing to say, everything is great, carrier, advisor, shipment of the package on time. The children are delighted, even the parents. Missing a referral offer. Personally, I assembled the trampoline alone, 3 hours of assembly. Missing information when assembling the T with the holes of the bar to align properly.

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Laetitia C.

Rating: 4 out of 5

Published on 07/07/2014 à 16h53 following a purchase from 05/05/2014

my 2 phone calls to get additional information about a product were not handled correctly: I was not called back as agreed. ON THE OTHER HAND, the processing of my order and shipment of the goods was ultra-fast

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Sandra D.

Rating: 4 out of 5

Published on 07/07/2014 à 13h46 following a purchase from 24/03/2014

Good service provided

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Gabriel J.

Rating: 4 out of 5

Published on 06/07/2014 à 15h39 following a purchase from 30/03/2014

On the site, it is noted delivery between 2 and 5 days, we received it in 11 days, it can happen but no apology email, nothing at all. After, I think it's good material but I haven't assembled it yet due to bad weather.

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Christophe L.

Rating: 4 out of 5

Published on 04/07/2014 à 12h39 following a purchase from 16/05/2014

Trampoline completely in accordance with its description, of very good quality, no problem at all with assembly. Quick assembly (3h). Clear instructions in French. Only major issue, the carrier lost our package... delivered nearly two weeks late, opened boxes... everything is complete, phew!!! In short, merchant site: perfect, fast shipping, very good quality/price ratio, carrier: unacceptable...

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Florent G.

Rating: 4 out of 5

Published on 04/07/2014 à 11h40 following a purchase from 09/05/2014

Very nice product. Just a small defect fortunately brilliantly handled by France Trampoline. Very professional. I recommend.

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Jeremie G.

Rating: 4 out of 5

Published on 04/07/2014 à 11h20 following a purchase from 25/04/2014

Fast delivery in line with expectations. Good quality material. Beware, the small plastic hooks break easily!!

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Sébastien L.

Rating: 4 out of 5

Published on 03/07/2014 à 13h54 following a purchase from 10/04/2014

Easy contact with the company. The information provided was precise. The delivery time and the delivery itself are very satisfactory.

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Guilloux V.

Rating: 4 out of 5

Published on 03/07/2014 à 09h32 following a purchase from 27/03/2014

Fast delivery, solid material.

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Stephane W.

Rating: 4 out of 5

Published on 02/07/2014 à 16h50 following a purchase from 23/04/2014

Efficient service, fast delivery. Only problem: 4 plastic attachments of the safety net to the trampoline have been broken since the first use.

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Response from France Trampoline Published on 23/04/2014

Hello, We will send you replacement attachments as soon as possible. We apologize for this issue. The France Trampoline team.

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Enrique P.

Rating: 4 out of 5

Published on 02/07/2014 à 10h14 following a purchase from 26/03/2014

The order arrived very well and relatively quickly, within the time you indicated.

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Olivier M.

Rating: 4 out of 5

Published on 01/07/2014 à 17h49 following a purchase from 25/03/2014

Fast delivery and impeccable product

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Emmanuel S.

Rating: 4 out of 5

Published on 01/07/2014 à 13h56 following a purchase from 08/04/2014

Material and delivery ok - no issues. Acceptable supply time

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Samuel G.

Rating: 4 out of 5

Published on 01/07/2014 à 10h25 following a purchase from 29/04/2014

The material received seems to be of good quality after 1 week of testing. The only downside is the delivery in '24h' which turned into 1 week, and the appointment made by the delivery company which set a time slot like 'EDF'! on a certain day between 8am and 6pm!

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Claude G.

Rating: 4 out of 5

Published on 30/06/2014 à 11h46 following a purchase from 12/05/2014

Very good service

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Sophie R.

Rating: 4 out of 5

Published on 29/06/2014 à 20h27 following a purchase from 18/05/2014

Trampoline very well built in 6 hours!!!! the lack in the purchase already quite expensive, the ladder!!!!! which is not provided! option????? Purchase of pink trampoline, 3m66 Fast delivery no problems

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