France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Very disappointed. The plastic attachments to hold the safety net are of mediocre quality, really a shame. Half of them broke during the first jumps. For this price, they could have made more effort.
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Response from France Trampoline
Hello, We apologize for this issue. We will send you new hooks quickly by mail. We advise you to place them (every other one) on the side of the frame. This will relieve some tension on the net. This tip is mentioned in the assembly instructions. We remain at your disposal for any further information. The France Trampoline team.
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Delobelle S.
Rating: 4 out of 5
following a purchase from 15/07/2014
Quality service
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Robert P.
Rating: 4 out of 5
following a purchase from 27/05/2014
satisfied
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Sébastien M.
Rating: 4 out of 5
following a purchase from 06/05/2014
The package arrived on time. The only small downside is the packaging. Just a plastic wrap around the package. Slightly torn.
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Xavier D.
Rating: 4 out of 5
following a purchase from 02/06/2014
very satisfied with the quality of the delivery but a bit expensive
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Lionel C.
Rating: 4 out of 5
following a purchase from 07/07/2014
Fast delivery and without surprise. Material of good quality apparently... compared to the original material... night and day! I am very confident about its lifespan.
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Loïc R.
Rating: 4 out of 5
following a purchase from 07/07/2014
Respect for delivery time, announced as long at the time of order but with precise deadlines. Expected product quality. Only problem: the size of the product is a bit too large compared to the circumference of the trampoline, but no real surprise as this risk was anticipated when reading the information in the catalog and the characteristics of the trampoline already owned: there was a doubt about the similarity of the measurements!
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Valerie L.
Rating: 4 out of 5
following a purchase from 14/07/2014
The site is very well done, the product is satisfactory and easy to assemble and the deadlines were respected. The small downside is not related to your company, but to the carrier, who offers a very wide time slot for the delivery of the goods (this requires organization for a whole day - 9am to 4pm, whereas it could be limited to half a day, or even call 1 hour in advance).
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Christiane S.
Rating: 4 out of 5
following a purchase from 07/07/2014
well received my items except that the waiting time was exceeded so you sent me some items anyway and the last item arrived well!! I know it costs for shipping but when an item is missing it penalizes the others!! shipping costs are expensive! too bad you need a certain amount to get free shipping! we don't always need to buy several things it's a shame sincerely Mrs. Simon
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Denis L.
Rating: 4 out of 5
following a purchase from 13/07/2014
not yet assembled but delivery tracking and delivery times are good
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Magali M.
Rating: 4 out of 5
following a purchase from 01/06/2014
Quality products and conforming to my order, but delivery times were incorrect on the site compared to reality and therefore much longer than expected! Too bad...
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Eric S.
Rating: 4 out of 5
following a purchase from 08/06/2014
fast without (bad) surprise
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Marc V.
Rating: 4 out of 5
following a purchase from 01/06/2014
fast delivery, assembly quite simple but the technical sheet lacks detail like for the trampoline legs, you need to align the holes well to clip the legs to the ground. Very good quality material, good bounce, it brings joy to both adults and children.
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Chouya A.
Rating: 4 out of 5
following a purchase from 10/05/2014
Quality product matching the description, apparently of good quality to be confirmed in a year. However, the instruction manual was written by someone who has never assembled this type of product (3m60). Major errors or omissions were noted which caused many difficulties during assembly.
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Jean-Jacques R.
Rating: 4 out of 5
following a purchase from 20/06/2014
The packaging does not match the product. The plastic clips for securing the net break one after the other.... Good product otherwise
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Emmanuel D.
Rating: 4 out of 5
following a purchase from 22/05/2014
The requested spare parts were delivered as agreed. That's all I can say. The evaluation of the quality of the goods can only take place in a few years.
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Monique F.
Rating: 4 out of 5
following a purchase from 12/06/2014
Very good
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Aziz B.
Rating: 3 out of 5
following a purchase from 22/05/2014
Responsiveness and professionalism despite a logistics provider not always on point. Good quality material and easy to assemble. The kids, and the parents are delighted!!
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Response from France Trampoline
Hello, we thank you for your comment and we are happy to see that the ordered material meets your expectations. Regarding the transport, the package was shipped on 04/08 and was delivered the same day by the carrier. We did not see any reservations in case. We remain at your disposal if you wish to add a comment for the carrier. The France Trampoline team.
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Bernard B.
Rating: 4 out of 5
following a purchase from 25/06/2014
Good ability to supply spare parts (in this case a trampoline mat). BUT: when ordering, I was told delivery within 5 days. Once the order was placed (and paid), I received an email saying 'in restocking' without any indication of a provisional delivery date! Then, good surprise, a few days later an email announces that the package is being prepared. Couldn't this delay have been indicated to me at the time of the order?
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Response from France Trampoline
Hello, we are happy to see that the ordered product suits you. After checking, your item was out of stock at the time of your purchase. This was indicated in red in your cart and you also received a second email with your order confirmation that reminded you of this. We believe we did our best to inform you of the delay. We are always available by phone or email if after a few days you do not see any change in the status of your order. The France Trampoline team.
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Stéphane B.
Rating: 4 out of 5
following a purchase from 18/06/2014
Fast delivery, well-prepared package, easy to assemble. Great quality of manufacturing and construction materials. Very nice, the kids love it (and the parents too!!!)
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Marthe I.
Rating: 4 out of 5
following a purchase from 09/07/2014
good except for the protections I thought and not just simple tarpaulins that they were foam
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Response from France Trampoline
Hello, thank you for your feedback. The green sleeves are indeed made of PVC and serve to protect the protective foam around the poles of the net. If you want to change the foam, you should have purchased the 'pole foam' item and not 'sleeve'. The France Trampoline team.
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Sandra D.
Rating: 4 out of 5
following a purchase from 18/06/2014
Reliable and correct service. Very satisfied with the quality of my order.
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Jean Philippe G.
Rating: 4 out of 5
following a purchase from 09/07/2014
Very fast service; good product
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Maggy B.
Rating: 4 out of 5
following a purchase from 18/06/2014
Very good product. Really seems to be of good quality. Easy to assemble. Delivery time respected. Let's see over time if it doesn't rust. I wanted to buy French so more expensive, I hope I didn't make a mistake in my choice as it is a budget.
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Dominique B.
Rating: 4 out of 5
following a purchase from 13/05/2014
User-friendly website. Easy to place an order. Fast and compliant delivery. The assembly instructions are unclear on some points, particularly the fittings of the trampoline legs with the integrated springs that are not indicated. The optional fixing kit does not seem very reliable and therefore seems unnecessary. But excellent quality of the trampoline itself.
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Response from France Trampoline
Hello, thank you for your feedback and we are happy to see that the trampoline fully satisfies you. Regarding the anchoring kit, we advise you to install it anyway as it constitutes an additional safety element for your trampoline. The France Trampoline team.
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Paul C.
Rating: 4 out of 5
following a purchase from 03/06/2014
good follow-up
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Anne B.
Rating: 4 out of 5
following a purchase from 24/06/2014
Quality service: I was contacted by someone before delivery to ensure that I had requested the right product (trampoline mat). Fast shipping. Only negative point: the choice of one or the carrier. Difficult to be there for delivery. Carrier difficult to contact (website only) and does not respect the new requested passage. When the packages are small, it would be nice to be able to choose delivery to a relay point.
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Response from France Trampoline
Hello, thank you for your comment, especially about the delivery. We are currently using a carrier that delivers on the same day to the requested address. The desired times are communicated to the carrier but cannot be considered as a confirmation because you unfortunately request it. We are considering expanding our choice of carriers for accessories and spare parts to meet all requests. The France Trampoline team.
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Patrick M.
Rating: 4 out of 5
following a purchase from 06/05/2014
Quality trampoline, quick assembly and clear instructions, pick-up of goods on site, all good.
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David G.
Rating: 4 out of 5
following a purchase from 30/06/2014
Fast and serious.
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Christophe B.
Rating: 4 out of 5
following a purchase from 26/05/2014
Very good site, serious. Customer for several years.
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Frederic B.
Rating: 4 out of 5
following a purchase from 04/05/2014
Very good responsiveness, quick and efficient.
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Roux K.
Rating: 4 out of 5
following a purchase from 11/05/2014
Quality after-sales service and very rigorous person in their work, congratulations.
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Sabine B.
Rating: 4 out of 5
following a purchase from 24/05/2014
Serious team, good advice. Good quality material.
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Anne G.
Rating: 4 out of 5
following a purchase from 20/06/2014
Very good service, delighted. The quality seems top-notch, we will see in use if this is confirmed. Highly recommend.
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Celine J.
Rating: 4 out of 5
following a purchase from 23/05/2014
Very efficient between the order and receipt. Staff attentive.
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Mme V.
Rating: 4 out of 5
following a purchase from 04/07/2014
No regrets about buying a trampoline here. One of my children broke a fiberglass rod, the replacement and delivery were done quickly at a more than honest price! I RECOMMEND THIS MANUFACTURER.
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Ludovic O.
Rating: 4 out of 5
following a purchase from 12/06/2014
Quality material but limited in delivery times.
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Response from France Trampoline
Hello, we thank you for your comment and we are pleased to see that the trampoline purchased on 07/24/14 fully satisfies you. Regarding the delivery, we have checked this. Your trampoline with net was delivered on 07/30/14, which is in 5 working days as mentioned on our website. We remain at your disposal if needed. The France Trampoline team.
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Jean-Claude B.
Rating: 4 out of 5
following a purchase from 19/06/2014
Very good packaging and very well conditioned. If there is an error (it can happen), it is due to the packaging... I am very happy.
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Xavier Y.
Rating: 4 out of 5
following a purchase from 03/07/2014
Good.
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Christophe N.
Rating: 4 out of 5
following a purchase from 01/05/2014
SAV issue: reactive consideration from the service. Follow-up and responsibility provided by very professional staff.
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