The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
good quality jump trampoline even if quite complicated to assemble. on the other hand, bad point for the delivery. first appointment, ok, but the carrier does not come and does not warn. I have to call. second appointment made. the carrier comes in the morning and not in the afternoon as agreed. in short, organization to be reviewed. it's a shame.
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Isabelle C.
Rating: 4 out of 5
following a purchase from 02/01/2014
Nothing to report
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Nathalie F.
Rating: 4 out of 5
following a purchase from 25/12/2013
Fast delivery, clear assembly instructions, quick and effective online help. The trampoline has not yet been tested. We are waiting for some rays of sunshine...
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Gwenael K.
Rating: 4 out of 5
following a purchase from 29/01/2014
Good
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Charline R.
Rating: 4 out of 5
following a purchase from 18/12/2013
The only thing we really missed was more explanations on the assembly instructions for our safety net. 'Real' photos would help us understand in a more concrete way the method to use to assemble the net from start to finish. Otherwise, the contacts are very competent and very friendly.
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Response from France Trampoline
hello, we thank you for your comment and we have forwarded this to the custom nets service. This service remains available for any installation assistance from Monday to Friday. The France Trampoline team
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Stephane E.
Rating: 4 out of 5
following a purchase from 30/11/2013
very good quality material issue upon receipt: I ordered 2 items that were brought by 2 different delivery people on the same day and I was not informed of this so I didn't know if I should accept the first package it would be wise to inform beforehand of this situation
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Response from France Trampoline
Hello, indeed for your case, we used 2 carriers: 1 for the trampoline (managed by a carrier suitable for this type of package) and 1 for an accessory (managed by a specialist small package carrier). The delivery taking place on the same day is a simple coincidence. We thank you anyway for your comment so that we can improve this point internally. The France Trampoline team
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Benoit M.
Rating: 4 out of 5
following a purchase from 27/11/2013
Very happy with the product Delivery within three days! the product looks very solid!
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Claudine F.
Rating: 4 out of 5
following a purchase from 24/12/2013
following our order in September 2013 the springs were not the right size. we had to call you to get the right ones now problem solved good quality material
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Nadege M.
Rating: 4 out of 5
following a purchase from 23/12/2013
Fast and correct delivery now the weather has not yet allowed us to assemble the trampoline!!!
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Jean-françois R.
Rating: 4 out of 5
following a purchase from 28/10/2013
The delivered material is more beautiful than in the photos on the site, of very good quality, very well packaged. The essential instructions are well written. One part had a slight defect: a female tube missing a hole to engage the safety of the male tube (safety net). For even more convenience, a small assembly video on the site would be welcome.
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Response from France Trampoline
Hello, thank you for your comments. We called and you were able to assemble the problematic part anyway. Please note that you can find our assembly videos either in the range of the purchased trampoline (except for the Hip/hop) or on our YOUTUBE channel at France Trampoline. The France Trampoline team
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Chloé D.
Rating: 4 out of 5
following a purchase from 06/12/2013
Quality products, clear site, fast delivery... maybe a very slight downside on the assembly guides but professionalism of the team (quick and effective responses to questions)
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Response from France Trampoline
Hello, Thank you for your comments. We strive to regularly improve our assembly instructions throughout the year and we are happy to see that you were fully satisfied with your call. The France Trampoline team
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Jérôme V.
Rating: 4 out of 5
following a purchase from 12/11/2013
Quality service.
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Alain G.
Rating: 4 out of 5
following a purchase from 26/11/2013
Review on the evaluation system: not extraordinary and not very clear
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Guillaume N.
Rating: 4 out of 5
following a purchase from 02/12/2013
Efficient site
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Lorenzo M.
Rating: 4 out of 5
following a purchase from 16/12/2013
Clear, quick to send, instructions in the packages very well done. Only small remark to reach perfection: The packages were well wrapped in cellophane, but the cardboard boxes were extremely dusty, very very dirty (as if the storage was not done in good conditions and the material had been in stock for a long time... :-()! This obviously did not deteriorate the material, but it does not favor a nice image of what will come out of the box! That said, we are in the detail. Best regards. ***
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Response from France Trampoline
Hello, We thank you for your positive feedback on the entire service. We have nevertheless forwarded your remark to our preparation service. If you have any questions, do not hesitate to call us or send us an email. The France Trampoline team.
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Iñigo E.
Rating: 4 out of 5
following a purchase from 22/11/2013
Easy and clear purchase. Shipping without problems. I made an inquiry during the purchase process, but I have not received a response.
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Response from France Trampoline
Good afternoon, Thank you very much for your comment. I have sent you an email responding to your inquiry. I apologize for the delay in our response. Best regards, The Jump'in Spain team
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Mortier G.
Rating: 4 out of 5
following a purchase from 03/10/2013
I found what I was looking for without too much difficulty.
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Eva P.
Rating: 4 out of 5
following a purchase from 06/10/2013
We really liked the personalized treatment. Ms. Leyre was very kind in resolving doubts at all times, and we are happy with the service provided. The quality of the product is good, and we are satisfied with the purchase. We would recommend the store to others who want to buy a trampoline. If in the future we need to buy something else, we will surely buy here again.
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Jean Noel Et Nathalie B.
Rating: 4 out of 5
following a purchase from 03/11/2013
Everything went well. Delivery on time and product matching our expectations
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Herve C.
Rating: 4 out of 5
following a purchase from 27/09/2013
Good advice, trampoline well packaged for transport, waiting to assemble it
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Dominique M.
Rating: 4 out of 5
following a purchase from 25/10/2013
Appropriate package, friendly delivery person but delivery was delayed by 24 hours without warning and without agreement. No missing parts, very easy assembly, very good use.
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Daniel B.
Rating: 4 out of 5
following a purchase from 03/10/2013
Just a small observation, during the installation of our trampoline, 3 screw caps were missing.
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Response from France Trampoline
Hello, We are sending you the missing parts today by post. We apologize for the inconvenience. We remain at your disposal, of course. The France Trampoline team.
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Ana Isabel G.
Rating: 4 out of 5
following a purchase from 26/11/2013
I am very satisfied with the product and the service provided. The delivery was very fast and the customer service was very attentive in providing information. I have already recommended your product to friends and acquaintances. I am sure that in the future there will be more orders from Portugal.
Quick and quality phone contact, same for delivery.
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Jean Marie R.
Rating: 4 out of 5
following a purchase from 17/11/2013
Fast, no problem.
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Arnaud J.
Rating: 4 out of 5
following a purchase from 19/09/2013
good trampoline but assembly instructions not effective
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Mr C.
Rating: 4 out of 5
following a purchase from 26/09/2013
good trampoline but assembly instructions not effective
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Mr B.
Rating: 4 out of 5
following a purchase from 07/11/2013
Hello, We contacted you regarding the cover. It normally requires about ten minutes to install. With a large diameter of 4.30m, it may take a bit longer but this accessory helps extend the life of the trampoline. It is therefore recommended to install one when no one is using it for several days. Additionally, we are sorry to see that the gift offered for Christmas does not satisfy you. We remain at your disposal for any other questions. The France Trampoline team.
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Response from France Trampoline
Hello, my order was processed quickly, the choice of delivery is a plus. I am completely satisfied. Moreover, the trampoline jump 360 fully meets my requirements and my children are thrilled!! Thank you
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Maryse C.
Rating: 4 out of 5
following a purchase from 26/09/2013
Shipping costs are high for a small package.
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Response from France Trampoline
Hello, we understand your request but the delivery of packages is carried out by a professional transport company and the delivery time is quite short (48 hours on average) for this type of shipment, which ultimately allows you to be maximally satisfied. The France Trampoline team.
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Frederic I.
Rating: 4 out of 5
following a purchase from 30/10/2013
Hello, thank you for your comment. We are happy to see that the quality of the material fully satisfies you. However, having ordered an accessory alone, there are indeed shipping costs so that we can deliver the item to you. This is clearly mentioned on our website. We remain at your disposal for any further information. The France Trampoline team.
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Response from France Trampoline
quality speed
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Fanny P.
Rating: 4 out of 5
following a purchase from 26/11/2013
Great service from both the sales team at France Trampoline and the carrier who delivered to me.
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David M.
Rating: 4 out of 5
following a purchase from 06/10/2013
Impeccable service. The order service called back because I had made a mistake with the tarp reference: bravo. One downside that prevents me from giving 5 stars: the plastics at the top of the net poles were not well protected = 1/2 was broken upon opening the box (this did not prevent assembly and is a part masked by the plastic protection but it's a shame. I recommend this superb product.
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Response from France Trampoline
Hello, as agreed by phone, we will send you 8 tips for your BOOSTER net tomorrow to replace those broken during transport. We apologize for this issue and remain at your disposal. The France Trampoline team.
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Frédéric C.
Rating: 4 out of 5
following a purchase from 29/09/2013
Strengths: - Excellent order and delivery tracking. - Assembly: Easy to use instructions. However, plan for a day for assembly with the safety net with two people. - Excellent product for teenagers for a trampoline size of 460. Weak points: - Ladder: Difficulty in fitting the steps onto their fixing supports along the tubes. - After assembling the safety net (which seems well tensioned), the feet tend to spread outward. Should they be connected face to face?? Others: See with time and use, too early to judge after only two days of use.
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Response from France Trampoline
Hello, we have noted your comments and we are contacting you today to answer your questions. The France Trampoline team.
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Natalia R.
Rating: 4 out of 5
following a purchase from 20/10/2013
I am very satisfied with the product I bought and the attention received.
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Remy P.
Rating: 4 out of 5
following a purchase from 06/10/2013
Excellent commercial services. The equipment was delivered very quickly. The delivery was incomplete but the missing parts arrived a few days later. Regarding the equipment, the quality advertised on the site is a reality. The trampoline seems solid and resistant. Let's see now if it withstands the test of time.
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Helene S.
Rating: 4 out of 5
following a purchase from 04/10/2013
Particular context as the trampoline is installed on a terrace. The advice was excellent. A few small issues with the delivery appointment.
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Response from France Trampoline
Hello, we apologize for the small inconveniences encountered with the carrier. We have reported your issue so that it does not happen again. The France Trampoline team.
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Antoine D.
Rating: 4 out of 5
following a purchase from 20/09/2013
Friendly and available staff. My contact knew the products and could advise me. It's nice not to face an anonymous call center... A unique contact followed my order. The initial delivery deadline was not met, but my contact actively worked to ensure I was delivered nonetheless in a timeframe compatible with the Christmas holidays. The product has some minor non-conformities, but I believe the level of service will be there to remedy it.
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Response from France Trampoline
Hello, we thank you for your comments. Our vision is to inform our future clients as best as possible with a good technical knowledge of our products, of course. Additionally, we are contacting you today regarding your questions about the product after installation. The France Trampoline team.
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Jean-charles B.
Rating: 4 out of 5
following a purchase from 08/11/2013
satisfactory
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Odile M.
Rating: 4 out of 5
following a purchase from 25/09/2013
Fast and compliant shipping
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Pascal M.
Rating: 4 out of 5
following a purchase from 19/11/2013
Very satisfying
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