Customer reviews of France Trampoline

9,4 /10

Based on 22 062 published reviews

5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.

Reviews 3 and 4 stars

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Michel P.

Published on 21/03/2023 à 18h24 following a purchase from 27/02/2023

A bit disappointed

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Frederic R.

Published on 15/03/2023 à 21h40 following a purchase from 23/02/2023

I ordered fiberglass arcs for a trampoline with a diameter of 427 but those were not connected to each other, I just received all the components loose. It should be specified in the order that all these rods are not connected, as this is not what I expected. I need to find elastic thread myself to assemble them. Not cool.

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Marion W.

Published on 15/03/2023 à 16h19 following a purchase from 21/02/2023

The shipment was fast. We receive updates on the delivery which is nice for organizing. The package was received and delivered without any issues

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Nathalie C.

Published on 14/03/2023 à 12h40 following a purchase from 19/02/2023

Very satisfied. Only the hooks for the net break one after the other. You sent me 3 replacements, but I still have others that have broken.

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Youssef B.

Published on 09/03/2023 à 13h10 following a purchase from 16/02/2023

Perfect quality and delivery 👌🏼👌🏼👌🏼

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Annabelle C.

Published on 05/03/2023 à 21h29 following a purchase from 11/02/2023

Good product, fast delivery.

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Francoise A.

Published on 27/02/2023 à 20h48 following a purchase from 20/01/2023

The trampoline is a gift for our little girl. We know the product because our eldest daughter has it. Our other daughter to whom we gave this trampoline is waiting for nice days to set it up (she lives in Haute Savoie). I hope the package will be complete.

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Nicolas V.

Published on 21/02/2023 à 11h52 following a purchase from 30/01/2023

Product conforms, too bad there is no elastic.

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Marie-thérèse B.

Published on 10/02/2023 à 17h26 following a purchase from 16/01/2023

Satisfied with

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Nicolas D.

Published on 05/02/2023 à 20h27 following a purchase from 15/01/2023

Fast delivery. Product as described.

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Duarte M.

Published on 05/02/2023 à 10h18 following a purchase from 15/01/2023

Not installed yet, it seems to be a good product

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Thierry C.

Published on 09/01/2023 à 13h49 following a purchase from 19/12/2022

Good product to be confirmed over time

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Mathieu M.

Published on 08/01/2023 à 14h44 following a purchase from 17/12/2022

Nothing to report

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Karin M.

Published on 08/01/2023 à 11h59 following a purchase from 25/11/2022

Everything is good

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Thomas L.

Published on 02/01/2023 à 20h33 following a purchase from 12/12/2022

The order went smoothly and the announced deadlines were respected. However, the package was in a disastrous state and even the item’s packaging was damaged. Caught by the Christmas deadline and having checked that the item was not broken, I still retrieved it.

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Hélène T.

Published on 29/12/2022 à 21h39 following a purchase from 07/12/2022

Problem with the pickup point

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Michel D.

Published on 26/12/2022 à 19h19 following a purchase from 29/11/2022

Regret: no warning or advice for tree protection, nor the difficulty of tightening the zip line. It's very light

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Response from France Trampoline Published on 03/12/2022

Hello, We are sorry that you encountered assembly problems. In the product sheet of the zip line, we inform you that tree protections are available, either the reference FTTYROB_TREE https://france-trampoline.com/fr/tyrolienne-slackline/3077-paire-de-protections-pour-arbre-3700730426787.html To ensure that our customers have seen these tree protections, we also offer them as a complementary product in the summary of your cart, before validating the order. Regarding the assembly of the zip line, we provide you with an installation video made by one of our customers in the product sheet. The entire France Trampoline team wishes you a very happy 2023 and we remain at your disposal for any further information. Best regards, The France Trampoline team

Jimmy Q.

Published on 26/12/2022 à 17h26 following a purchase from 30/11/2022

Nothing to report

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Nathalie F.

Published on 26/12/2022 à 12h24 following a purchase from 19/11/2022

The trampoline is of good quality but very difficult to assemble, very hard to push the tubes. Explanation and image not very clear. We really struggled even though we are used to assembling things. Moreover, I am disappointed, I waited for Black Friday to get 15% and order the trampoline to have it for Christmas. Later in December it was at 30%, that's a difference of 200 euros after all.

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Response from France Trampoline Published on 22/11/2022

Hello, We are sorry to hear that you encountered difficulties assembling your trampoline. To help you with the assembly of our trampolines, we provide an installation video in each product sheet: https://youtu.be/Kyb4xlcMxMU Indeed the Apollo Sport 500 trampoline is very large and we recommend having at least two people for assembly. We are also available by phone at 05 56 36 04 62 or by email [email protected] for any questions regarding assembly. The entire France Trampoline team wishes you a very happy 2023! Best regards,

Lydie H.

Published on 25/12/2022 à 10h34 following a purchase from 02/12/2022

The spare trampoline parts are difficult to identify with just measurements. I had to call the sales service, who really helped me in my choice thanks to the time she spent looking for my original model and the correspondences

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Pierre G.

Published on 22/12/2022 à 17h23 following a purchase from 01/12/2022

Delivery on time without any problem. Zip line not installed yet so too early to judge the product.

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Jean Bernard B.

Published on 20/12/2022 à 22h26 following a purchase from 22/11/2022

Ok azertyuuiii

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Malou E.

Published on 20/12/2022 à 14h56 following a purchase from 29/11/2022

Good

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Michel B.

Published on 19/12/2022 à 17h30 following a purchase from 26/11/2022

good

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Sandrine M.

Published on 19/12/2022 à 11h55 following a purchase from 26/11/2022

fast delivery. the canvas is thick and the elastic that surrounds the canvas allows for easy attachment. the hooks to fix all around the trampoline give us the assurance of good stability of the canvas in case of bad weather. this is the 2ND time I buy this canvas from FRANCE TRAMPOLINE. Last year I tested another seller, certainly cheaper, but the quality was not there;

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Patrick T.

Published on 18/12/2022 à 15h44 following a purchase from 28/11/2022

Good material

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Eric C.

Published on 13/12/2022 à 21h36 following a purchase from 22/11/2022

Good product and accurate description

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Gerard B.

Published on 13/12/2022 à 18h56 following a purchase from 21/11/2022

Delivery on time but not very cooperative for the transport of the heavy package

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Caroline R.

Published on 12/12/2022 à 17h39 following a purchase from 21/11/2022

Too early because it's a Christmas gift. But otherwise, the order arrived quickly after placing it online.

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Response from France Trampoline Published on 23/11/2022

Hello, Indeed, we do not put orders and their shipments on hold. You benefited from a pricing offer for Black Friday at the end of November. We must forward it to the carrier quickly afterwards. The carriers try their best to deliver to you as quickly as possible once the package is in their hands. The package is not very large, so you will be able to hide it during these few weeks before Christmas without much difficulty. Best regards, France Trampoline.

Pierre-marie C.

Published on 06/12/2022 à 20h50 following a purchase from 15/11/2022

For this delivery, the packaging was not sufficient and 'on the verge' of being torn!

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Remi A.

Published on 05/12/2022 à 22h23 following a purchase from 11/11/2022

Quality products received quickly

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Giuseppe F.

Published on 05/12/2022 à 19h32 following a purchase from 11/11/2022

Good buying experience to repair our trampoline.

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Cécile B.

Published on 28/11/2022 à 14h41 following a purchase from 04/10/2022

Very happy with the product, however quite disappointed with the delivery: 45-kilo package and by phone the delivery person informs me that I will have no help to carry it to my door... I have to ask for at least some help to carry it up the 3 steps of my home. How can one think that this can be managed alone and without help?

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Response from France Trampoline Published on 05/10/2022

Hello, We acknowledge receipt of your review and are delighted that the trampoline purchased meets your expectations. Regarding the delivery, it is clearly stated in the General Sales Conditions, clause 7 (https://france-trampoline.com/fr/content/3-conditions-vente) that delivery is made to the threshold of the address, the driver is in no way obliged to deliver the goods beyond the threshold or if you live on the upper floor. At the time of scheduling, for these bulky products, the delivery company may nevertheless offer delivery by several people but with an additional charge to be borne by the customer and to be settled with the delivery company. We remain available for any further information by phone at 05 56 36 04 62 or by email at [email protected] The France Trampoline Team

André C.

Published on 24/11/2022 à 10h32 following a purchase from 02/11/2022

Good customer service

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Stephane H.

Published on 23/11/2022 à 21h17 following a purchase from 31/10/2022

I jump for joy.

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Mondane C.

Published on 13/11/2022 à 20h37 following a purchase from 23/10/2022

Clear instructions for quick installation.

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Roseline S.

Published on 06/11/2022 à 19h10 following a purchase from 16/10/2022

Quick reception, well-packaged product

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Isabelle F.

Published on 31/10/2022 à 21h23 following a purchase from 07/10/2022

The trampoline seems to be of good quality. It lacks some explanations in the manual to facilitate assembly.

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Johan S.

Published on 30/10/2022 à 21h55 following a purchase from 04/10/2022

the quality of the net is very average, we are disappointed

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Response from France Trampoline Published on 06/10/2022

Hello, We are sorry to hear that you are not satisfied with the quality of your textile net. This polyester textile net is very strong with a weight of 100g/m², a material much more resistant than polyethylene, which is a material often used on low-end trampolines. If you encounter a problem with your net, do not hesitate to send us an email with photos at [email protected] or to contact us directly by phone at 0556360462. Best regards, The France Trampoline team

Antoine D.

Published on 27/10/2022 à 20h35 following a purchase from 06/10/2022

Good product, fast delivery, product hard to find on the site

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