The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
2 identical references in form, but not in their length Of course I bought the too long ones. They still do the job but it's a hassle to assemble
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Response from France Trampoline
Hello, thank you for your comment. After checking, we do not see any other information on your account or different orders. Indeed, you ordered a bag of brackets: the pieces are supposed to be identical, did you have a problem with one of them? In order to identify your problem and assist you, please contact our customer service at [email protected] with photos. We respond to all your questions from Monday to Friday from 9 am to 6 pm. Best regards, the France Trampoline team
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Jean-luc F.
Rating: 4 out of 5
following a purchase from 03/04/2022
No problem with delivery. Overall the product meets my request, but there were many black wires along the zipper (serving for its fixation) that were loose and blocked the opening of it. Manufacturing defect?
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Michel L.
Rating: 4 out of 5
following a purchase from 21/04/2022
serious, fast, efficient
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Jaume F.
Rating: 4 out of 5
following a purchase from 17/04/2022
***
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Anthony G.
Rating: 3 out of 5
following a purchase from 19/04/2022
Reception in time of my replacement net for a Boost'up 390 trampoline... But the frame made up of several fiberglass rods is too short. I had to remove pieces from the top frame to try to complete the bottom one... As a result, the whole thing is fragile. Therefore, at least 50cm of fiberglass rod is missing at the bottom of the net to have something solid. Too bad.
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Response from France Trampoline
Hello Madam, We have taken note of your information. We are sorry to learn that you have encountered this type of inconvenience, as indeed our fiberglass arcs are packaged so that the diameter is correct for your trampoline. We have been operating this way for several years now, and we are surprised that you are facing such an issue when reassembling your trampoline for your children. We invite you to contact our customer service by email at [email protected] with photos to find a solution to your problem as soon as possible. We renew our apologies. Best regards, the France Trampoline team
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Stephan R.
Rating: 4 out of 5
following a purchase from 17/04/2022
everything top - product fits and delivers what it promises! Not quite cheap, but good quality!
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Jean Louis D.
Rating: 4 out of 5
following a purchase from 20/04/2022
Perfect
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Remi T.
Rating: 4 out of 5
following a purchase from 18/04/2022
Fast delivery, happy to buy a brand, with spare parts or accessories if needed
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Sandra V.
Rating: 4 out of 5
following a purchase from 15/04/2022
Product found easily, delivered quickly. Too bad the shipping costs on the site are so high, I avoid ordering on the site unless I have no choice (replacement part).
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Caroline D.
Rating: 4 out of 5
following a purchase from 10/04/2022
Order and delivery were great! The assembly was difficult and very long. Quite disappointed with the quality-price ratio, the quality of our first trampoline from a competing brand seems better. Our son has already gotten his foot stuck between the springs because the protection is poorly designed. The basketball hoop is very much liked and the plastic seems solid to see over time.
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Christine W.
Rating: 3 out of 5
following a purchase from 04/04/2022
The person I spoke to on the phone for a return due to a size error was not very friendly and not very attentive. I called back a second time a few minutes later and it was the same person who answered. She was supposed to send me a spring that I never received.
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Response from France Trampoline
Hello, thank you for your feedback. Following your request, we tried to call you to verify what length of spring you needed, without success. Not having heard back from you, we did not know what the correct reference for your trampoline was. We apologize for these circumstances and will send you a spring today. You should receive your product in the coming days. Best regards, the France Trampoline team
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Raphael L.
Rating: 4 out of 5
following a purchase from 12/04/2022
Top
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Audrey V.
Rating: 4 out of 5
following a purchase from 10/03/2022
Easy to install ..... for hours of play!!!
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Steffen N.
Rating: 4 out of 5
following a purchase from 08/04/2022
Everything super. Short delivery time. The tent was as described. The setup was simple and easy. I can only recommend it.
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René S.
Rating: 3 out of 5
following a purchase from 06/04/2022
Unfortunately, the delivery took almost a month. The site states 3-5 days, I find it unacceptable. However, the product is very satisfactory.
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Jean-marie H.
Rating: 4 out of 5
following a purchase from 28/03/2022
Completely satisfied!!
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Oscar Z.
Rating: 4 out of 5
following a purchase from 06/04/2022
Everything is okay, excellent service
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Kacper S.
Rating: 4 out of 5
following a purchase from 04/04/2022
Just the delivery, it was difficult to contact the delivery person.
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Delphine C.
Rating: 3 out of 5
following a purchase from 04/04/2022
I went to pick up the JUMP-UP 390 trampoline on April 11, assembled it on Saturday, April 16, contacted customer service on April 19 after Easter Monday for a missing spring. It is now May 17 and the missing spring still hasn't arrived...
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Response from France Trampoline
Hello, thank you for your feedback. We checked in our system and we did send the missing spring by post as soon as we received your email. We apologize for these circumstances and will send you a new spring as soon as possible. Best regards, the France Trampoline team
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Malorie B.
Rating: 3 out of 5
following a purchase from 27/03/2022
Long delivery
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Response from France Trampoline
Hello, thank you for your feedback. We mistakenly got the status of your order wrong and indeed shipped the order with a week's delay. We apologize for these circumstances and are doing our best to meet our delivery time of 3 to 5 working days. Best regards, the France Trampoline team
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Christophe B.
Rating: 4 out of 5
following a purchase from 26/03/2022
Hello, I would have liked to have a few extra hooks to hold my net in addition to my order. Indeed, I bought a new net last year and the plastic hooks are of poor quality. I had specified this need when I placed my order.
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Alyson V.
Rating: 4 out of 5
following a purchase from 20/03/2022
the assembly instructions lack explanations and the diagrams are not detailed enough. Assembling the structure is much more difficult than shown in the assembly videos on the site.
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Marie-jeanne V.
Rating: 4 out of 5
following a purchase from 28/03/2022
correct
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Philippe C.
Rating: 4 out of 5
following a purchase from 29/03/2022
satisfied.
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Claudine D.
Rating: 3 out of 5
following a purchase from 16/03/2022
Hello. I made a complaint to your services, and I still haven't received the parts that were broken in their packaging. I would like to know where that stands. Thank you sincerely ***
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for the delay in processing your request. We have just contacted you by email to find out how many hooks you need so we can send them to you under warranty as soon as possible. Best regards, the France Trampoline team
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Arthur M.
Rating: 3 out of 5
following a purchase from 24/03/2022
If the product overall is of good quality, the assembly is far too complex and long. The plastic hooks are very weak and break easily
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Response from France Trampoline
Hello, thank you for your comment. We apologize for the hooks. Please feel free to contact our customer service with photos so we can send you replacements under warranty as soon as possible. Regarding the assembly, we offer installation videos of our products on our YouTube channel and our website, to familiarize yourself with the parts before receiving the order if necessary. Best regards, the France Trampoline team
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Jerome R.
Rating: 4 out of 5
following a purchase from 27/03/2022
Good product allowing me to renovate my Expert trampoline, which is no longer distributed.
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Florence B.
Rating: 4 out of 5
following a purchase from 22/03/2022
Good quality
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Christel B.
Rating: 4 out of 5
following a purchase from 22/03/2022
We had bought the rod for the net separately and in reality, a piece is missing to make the connection all around the perimeter. After-sales purchases are still complicated to get everything perfect. Of the last 4 purchases, 2 were perfect including the last one, the net. Very good reception on the phone otherwise which facilitates the order
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Alexandre V.
Rating: 4 out of 5
following a purchase from 24/03/2022
fast and complete delivery. no surprises
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Manuel D.
Rating: 4 out of 5
following a purchase from 24/03/2022
Satisfied
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Christophe G.
Rating: 4 out of 5
following a purchase from 25/03/2022
Very good service by phone but regarding the ordered net, I still can't find the door assembly (zip closure) very suitable. The bottom of the opening is 10cm too high and it would be much more practical to have a horizontal opening like for a tent.
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Patrick P.
Rating: 4 out of 5
following a purchase from 17/03/2022
One star less for delivery: Wrong order sent on your part then delivery service below everything.
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Patrice P.
Rating: 4 out of 5
following a purchase from 20/03/2022
Compliant with the order and delivery time as well. Too bad that all the spare parts of a trampoline we are replacing are more expensive than a new trampoline.
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Nathalie P.
Rating: 4 out of 5
following a purchase from 23/03/2022
Very good
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Sylvain B.
Rating: 4 out of 5
following a purchase from 21/03/2022
Good product and quality
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Damien O.
Rating: 3 out of 5
following a purchase from 19/03/2022
Honestly overpriced this protective mat ordered compared to the price of the complete trampoline. And this despite a small commercial gesture from customer service. There is a lack of a sustainable development approach. It feels like it's more profitable to buy a brand new complete trampoline.
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Nicolas V.
Rating: 4 out of 5
following a purchase from 17/03/2022
Quality material, easy installation and shipment followed and in line with my expectations.
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Thierry C.
Rating: 4 out of 5
following a purchase from 14/03/2022
Too bad my order is not exactly the requested item. The received item does not fit easily on the trampoline. When the children jump, the cords come off.
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Stephane W.
Rating: 4 out of 5
following a purchase from 12/03/2022
Very good product, however delivery was unacceptable! The delivery person left me alone to carry the 192kg between the gate and my garage, over 50m. I expect an explanation from you on this point.
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