France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Very good product, of good quality! But delivery time too long, and often postponed..... Last item received in January 2022, order placed in April 2021!!!!!......
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Response from France Trampoline
Hello, thank you for your feedback. We indeed sent the accessories in three shipments, at our expense, due to the restocking delay. We apologize for these circumstances and do our best to indicate the most accurate restocking dates to our customers. Best regards, the France Trampoline team.
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Stéphanie T.
Rating: 4 out of 5
following a purchase from 19/12/2021
The plastic hooks to hold the safety net are not sturdy enough: 2 broke while putting up the net. These are the same plastic hooks for the protective mat covering the springs. We have 4 broken just after the first season of use. We bought from France Trampoline for the quality and spent the financial means for that, so of course, we are disappointed with this part of the product. We will therefore contact France Trampoline's customer service for a commercial gesture (free supply of hooks).
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Julien B.
Rating: 4 out of 5
following a purchase from 02/12/2021
The ninja course is good, but the ropes (part of the elements) are hard to grasp. First installation not easy. Better to be two.
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Jean-Louis J.
Rating: 4 out of 5
following a purchase from 18/12/2021
Hello, online purchase OK, FT contact OK. For the product (a replacement jumping mat, this one is waiting for Spring to be assembled, so no review for now) For complete trampolines, given the sums involved, one might regret that there are no demonstration spaces (at the regional level for example). I wanted to acquire a large rectangular trampoline, but in the absence of product visualization and given the investment, I did not take the plunge! Another idea I had submitted at the time: With the agreement of customers who have already purchased a trampoline from you, having contact details to possibly see the products in place. Best regards
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Jean-Pierre G.
Rating: 3 out of 5
following a purchase from 18/12/2021
Average rating due to delivery issues: contrary to what was announced during the order, the delivery person did not contact to set a delivery day. He showed up at the delivery location without notice and we had to improvise a delivery at a kind neighbor given the weight and bulk of the package
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for the delay and these circumstances. We will escalate this information to the carrier and ensure that it does not happen again. Best regards, the France Trampoline team
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Zeynep O.
Rating: 4 out of 5
following a purchase from 17/12/2021
A bit expensive.. but it fits very well with my topflex brand trampoline which no longer manufactures the product
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Francoise G.
Rating: 3 out of 5
following a purchase from 11/12/2021
Not seeing the order arrive on time, I called. The order was left "in limbo"! for no reason! Too bad during the Christmas period! Luckily I called! Otherwise, good reception on the phone, and product matching expectations.
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Response from France Trampoline
Hello, thank you for your comment. Your order was placed on 11/12 and was indeed shipped on 16/12 with a delay. We apologize for these circumstances and assure you that it will not happen again. We do our best to ensure our customers receive their products as quickly as possible within 3 to 5 days of delivery. Best regards, the Trampoline team
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Erk S.
Rating: 4 out of 5
following a purchase from 11/12/2021
Everything good, fast delivery, good quality.
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Aurelia D.
Rating: 4 out of 5
following a purchase from 08/12/2021
The assembly of the trampoline is more complicated than announced, it requires two strong people, it's complicated; it should probably be mentioned in the instructions but the result is great
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Gilbert A.
Rating: 4 out of 5
following a purchase from 15/11/2021
Very good only small downside my preferred dates specified in my email were not "raised". Very good telephone reception and material that seems to be of very good quality.
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Damien J.
Rating: 4 out of 5
following a purchase from 29/11/2021
The product has not been installed but the delivery time was respected and the boxes are perfect, without any signs of damage.
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Vanessa M.
Rating: 4 out of 5
following a purchase from 30/11/2021
Order compliant and received very quickly
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Michel B.
Rating: 4 out of 5
following a purchase from 29/11/2021
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Jean-Luc M.
Rating: 4 out of 5
following a purchase from 28/11/2021
Everything was compliant, deadlines, package, received parts. The assembly is well indicated in the manual and video. Only downside: the final tension of the cable requires tools.
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Jacques C.
Rating: 4 out of 5
following a purchase from 26/11/2021
Relay points always closed very difficult to pick up the package to be reviewed greetings
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Gabriela T.
Rating: 4 out of 5
following a purchase from 28/11/2021
No comments
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Bruno F.
Rating: 4 out of 5
following a purchase from 23/11/2021
good product The setup of the 'T' for assembly is very complicated It takes two to do this
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Heike P.
Rating: 4 out of 5
following a purchase from 26/09/2021
Everything went perfectly!
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Laurent M.
Rating: 4 out of 5
following a purchase from 21/11/2021
Good quality material. Assembly quite simple done without much difficulty. Access ladder with steps not wide enough for our taste. Excellent trampoline and very happy with our purchase
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Jean-Luc S.
Rating: 3 out of 5
following a purchase from 18/11/2021
Good products but lack of precision on the attachments for the ninja course and delivery problem (called France trampoline twice and once mondial relay) no direct information and delivery after Christmas.
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for the delivery delay, we will inform our logistics about this extended delay. We do our best to ensure our customers receive their products as quickly as possible. Please feel free to contact our customer service available by email ([email protected]) or by phone for any inquiries regarding our products. Best regards, the France Trampoline team
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Laurent M.
Rating: 4 out of 5
following a purchase from 13/11/2021
Order compliant and delivery without issue. Trampoline awaiting assembly.
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Jean A.
Rating: 4 out of 5
following a purchase from 09/11/2021
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Yolande L.
Rating: 4 out of 5
following a purchase from 16/11/2021
Not very clear: is the evaluation for the product, the purchase, or the delivery?
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Union Sportive L.
Rating: 4 out of 5
following a purchase from 03/11/2021
Material not assembled.
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Thibault R.
Rating: 4 out of 5
following a purchase from 05/11/2021
Very good small indoor trampoline! It is especially very quiet, but I recommend placing it on a mat to not hear it at all! The only small downside is that the assembly seems simple at first, but when it comes to fixing the feet together, it's better to have two people! The bolt covers are not of excellent quality nor very aesthetic.
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Veronique P.
Rating: 3 out of 5
following a purchase from 03/11/2021
Material conforms to the request, however a negative note on the delivery, the package arrived torn with parts scattered at the back of the truck, the delivery person was not sure that these parts belonged to this package. Following this mishap, I am not certain about a future order.
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Response from France Trampoline
Hello, thank you for your comment. We are sorry to hear that your delivery experience went poorly. We will obviously pass this information to our logistics department to avoid the same problem with future deliveries. Following this delivery, did you leave any reservations on the delivery note detailing the damage encountered? The condition of the concerned package? The fact that parts were scattered in the truck? Indeed, complete reservations allow us to take action against the carrier to cover you in case of missing parts. Please do not hesitate to contact our customer service ([email protected]) to provide precise feedback and thus allow us to improve. We understand that you may be put off by this mishap; however, France Trampoline is committed to providing a good experience to its customers and finding solutions to your problems. Best regards, the France Trampoline team.
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Sylvie M.
Rating: 4 out of 5
following a purchase from 02/11/2021
Delivery was compliant and quite fast.
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Jesus G.
Rating: 4 out of 5
following a purchase from 27/10/2021
HELLO GOOD AFTERNOON I STILL HAVEN'T UNPACKED IT AND I CAN'T FULLY EVALUATE IT, REGARDING THE PURCHASE, THE RATING WOULD BE WHAT I HAVE GIVEN YOU.
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Werner R.
Rating: 3 out of 5
following a purchase from 26/10/2021
Order okay. Part of the delivery was missing and I had to contact the company! The missing part was sent to me afterwards! Basically everything is okay, but I would have expected at least a voucher for customer loyalty!
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Response from France Trampoline
Dear customer, thank you for your feedback. According to your order number, you ordered a cover on 26/10. This was shipped on 27/10 and according to the tracking number was delivered to you on 29/10. Unless I am mistaken, the product arrived on time. Our customer service is always available for any comments ([email protected]). Best regards, your Trampolin-Technik team
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Ludovic P.
Rating: 4 out of 5
following a purchase from 25/10/2021
Good quality trampoline!
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Laurent G.
Rating: 4 out of 5
following a purchase from 21/10/2021
Fast delivery, product meets my expectations.
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Stéphane C.
Rating: 4 out of 5
following a purchase from 11/09/2021
Product delivered on time and meets my expectations.
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Gaëtan C.
Rating: 4 out of 5
following a purchase from 07/10/2021
Fast delivery. Product meets expectations.
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Janine C.
Rating: 4 out of 5
following a purchase from 08/10/2021
Delivery very poorly managed despite the specified information and not delivered to the home.
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Geoffrey M.
Rating: 4 out of 5
following a purchase from 05/10/2021
Very good quality trampoline, sturdy and safe for my 3-year-old son. He spends hours on it, he loves it!!! I am very happy with my purchase. I was looking for a product that meets safety standards for my grandson. I recommend it without hesitation. Only downside... Difficult to assemble and the instructions are not clear enough.
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François C.
Rating: 4 out of 5
following a purchase from 29/05/2021
The delivery to New Caledonia was very fast! The quality-price ratio of the material is correct.
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Raouf B.
Rating: 4 out of 5
following a purchase from 27/09/2021
Top-notch phone information. Perfect for indicating which product to take thanks to the tracking of the last ordered items. Serious and very good welcome. I recommend France Trampoline.
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Jonathan C.
Rating: 4 out of 5
following a purchase from 18/09/2021
Very good quality trampoline compared to what is available from the competition (but the price is also higher). I give 4 stars because 1 tube out of 10 to hold the net was not drilled at the junction of the extension and 1 spring out of 88 was bent. However, if I had to rate the carrier, it would be 0 stars because he delivered a completely broken 150 kg pallet (he was nice, he left me the pieces of wood...) and when leaving, he caught my gate and tore off the flashing light and the threshold stop, all of course without wanting to make a report and take responsibility, but this is currently under review with our insurer and only indirectly concerns France Trampoline through the choice of its carriers.
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Christine D.
Rating: 4 out of 5
following a purchase from 21/09/2021
I ordered several hooks for the Ninja-Line. When I received them, one was missing because the shabby packaging was torn. I received the missing hook replaced, nicely packed. I wonder why it wasn't packed properly in the first place?! The hooks themselves are okay, but if you swing a bit wilder, the swing ropes slip out of the 'hook rail'.
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Pierre D.
Rating: 4 out of 5
following a purchase from 26/05/2021
very good contact and advice with the online service. The only issue we had was at the time of delivery which took place two days before our return from vacation even though we had clearly specified this return date.
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