The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Very nice and good product. Unfortunately, there is a small problem and after contacting the company by phone still no response.
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Response from France Trampoline
Hello, thank you for your feedback. You must have called us outside of our opening hours. We do our best to contact customers back as quickly as possible. Please feel free to call our customer service between 9 am and 12 pm or from 1:45 pm to 6 pm at 0556360462 or by email ([email protected]) if the problem persists. Best regards, the France Trampoline team.
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Sylvie U.
Rating: 4 out of 5
following a purchase from 03/09/2021
Good quality of the material, too bad the zipper doesn't go down lower because it's difficult to access the trampoline.
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Serge B.
Rating: 4 out of 5
following a purchase from 07/07/2021
Order compliant, good telephone information.
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Yves L.
Rating: 4 out of 5
following a purchase from 31/08/2021
Material received as ordered, of good quality. Delivery on time.
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Bernard B.
Rating: 3 out of 5
following a purchase from 31/08/2021
I called to find out which net I should order but I was not fully informed which means I did not order the right model. The exchange was accepted but I had to cover the shipping costs.
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Response from France Trampoline
Hello, thank you for your comment. According to our system, your order was placed directly on our site. Therefore, returns and exchanges are at the customer's expense. We do our best to ensure that our product sheets are as complete as possible. Our customer service is available for any additional information before ordering. Best regards, the France Trampoline team
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Christophe M.
Rating: 3 out of 5
following a purchase from 15/06/2021
Delivery time much too long: about 2 months for a ladder.
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Response from France Trampoline
Hello, thank you for your comment. When you ordered on 15/06, the restocking date for the trampoline was 06/08, as indicated on the product sheet. The product was finally shipped on 01/09 due to an additional delay. We apologize for these circumstances and do our best to inform our customers of the most realistic restocking dates possible. Best regards, the France Trampoline team
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Julien B.
Rating: 4 out of 5
following a purchase from 12/06/2021
GENERALLY GOOD
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Arnaud G.
Rating: 4 out of 5
following a purchase from 25/08/2021
Fast and careful shipping. A bit expensive but of good quality
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Adeline H.
Rating: 4 out of 5
following a purchase from 23/04/2021
good quality material
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Sandrine G.
Rating: 4 out of 5
following a purchase from 11/08/2021
Order as expected, competent customer service. However, the parcel relay delivery service was mediocre. Item not delivered to the relay the first time but returned to the supplier who contacted me to find out what was going on. Delivery OK the second time with a delay of 3 weeks.
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Andrea O.
Rating: 4 out of 5
following a purchase from 15/08/2021
Very good quality, a bit long for the goods to be delivered
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Nelly M.
Rating: 4 out of 5
following a purchase from 21/08/2021
Replacement part for tchoukball found thanks to the response from the bag thank you
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Norbert M.
Rating: 4 out of 5
following a purchase from 07/08/2021
Good material and easy to install except for the cable tension which I did with the car's tow hook NM
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Jacques P.
Rating: 4 out of 5
following a purchase from 20/08/2021
Product as expected. Fast delivery. Very expensive product.
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Paul V.
Rating: 4 out of 5
following a purchase from 10/08/2021
Great availability and responsiveness from the person on the phone.
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Madame H.
Rating: 4 out of 5
following a purchase from 17/08/2021
Great trampoline, very very nice quality, very fast delivery, only negative point: the net does not hold well on one side certainly due to the tension on the other end. Other than that it is really perfect
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Genevieve D.
Rating: 4 out of 5
following a purchase from 18/08/2021
Just not enough details in the spare parts packages. Too bad the link is not between the old and new model I had to manage on my own.
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Bénédicte H.
Rating: 4 out of 5
following a purchase from 17/05/2021
Problems with your delivery provider, absence on site, had to reschedule....
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Matthias W.
Rating: 4 out of 5
following a purchase from 08/08/2021
According to my children and their friends, the trampoline, about 365cm, jump up, bounces much better than the cheaper ones. Quality seems very solid. I can't say anything about durability after 2 months yet.
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Janine B.
Rating: 4 out of 5
following a purchase from 15/08/2021
Fast delivery, everything fit perfectly.
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Maxence G.
Rating: 4 out of 5
following a purchase from 08/08/2021
Good product but delivery was erratic which caused us to lose several days.
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Marie-anne D.
Rating: 4 out of 5
following a purchase from 11/08/2021
Very satisfied with the product.
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Julien E.
Rating: 4 out of 5
following a purchase from 12/08/2021
Easy order, fast delivery
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Catherine V.
Rating: 4 out of 5
following a purchase from 23/03/2021
Good
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Solène V.
Rating: 4 out of 5
following a purchase from 06/08/2021
Everything is of very good quality, assembly is smooth and the provided tools are suitable and sufficient. The only negative point is the announced assembly time... 20min. It took us more than 2 hours for 2 people to assemble it from start to finish. And even if we are not the fastest in the world, it is clearly impossible to assemble this trampoline (octopulse 460) in 20min.
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Pablo Luis E.
Rating: 4 out of 5
following a purchase from 24/05/2021
*** Another thing has been the service provided, where it is very improvable since I paid a surcharge for transport to arrive earlier and it didn't arrive; also, I was missing the ladder and it took more than two months to send it.
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Veronika H.
Rating: 3 out of 5
following a purchase from 18/05/2021
The trampoline is great, but the assembly is hard work. Especially stretching the net took a lot of time and effort from two adults. The ladder was delivered weeks after the trampoline - which wouldn't be a problem. Unfortunately, it was not mentioned that the ladder cannot be installed afterwards! We now have to remove the entire net again and remount it, which no one wants.
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Response from France Trampoline
Dear customer, thank you for your feedback. We are glad that you like the trampoline! Our customer service ([email protected]) is always available to help with questions or assembly difficulties. Regarding the installation of the ladder, you do not need to remove the entire net, just at the point where you will install the ladder. Best regards, your Trampolin-Technik team
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Lauriane R.
Rating: 4 out of 5
following a purchase from 14/05/2021
Very satisfied
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Patrice L.
Rating: 3 out of 5
following a purchase from 05/07/2021
Long delivery and item slightly different from the previous one!
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Response from France Trampoline
Hello and thank you for your comment. When you placed your order on 05/07, the net was not in stock until 25/07, as indicated on the product sheet. We shipped the product on 07/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Your new net should last you as long as the old one. Best regards, the France Trampoline team.
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Xavier P.
Rating: 4 out of 5
following a purchase from 12/07/2021
Delivery a bit long due to covid. Efficient phone support.
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Aurélien J.
Rating: 4 out of 5
following a purchase from 21/07/2021
I had to re-drill the tubes to be able to put them in place, no worries about the rest.
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Emmanuelle M.
Rating: 3 out of 5
following a purchase from 26/06/2021
Delivery time was very delayed and each time, we had to call to find out where the order was!! However, the person on the phone was always very pleasant and very available
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Response from France Trampoline
Hello and thank you for your comment. When you ordered on 26/06, the net was not in stock before 31/07, as indicated on the product sheet. We shipped the product on 05/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
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Eric N.
Rating: 3 out of 5
following a purchase from 19/07/2021
I had problems with the carrier who delivered in two parts and the package from the second delivery had been opened and resealed by the carrier.
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Response from France Trampoline
Hello, thank you for your comment. Your order was delivered in two packages, as it involved two spare parts. We apologize for the delivery issues encountered. Please feel free to contact our customer service ([email protected]) so we can relay this information to the carrier. Best regards, the France Trampoline team
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Laetitia T.
Rating: 4 out of 5
following a purchase from 05/08/2021
Quality material. Easy installation with 3 people. The only downside is the price, but otherwise, I recommend the product
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Monique S.
Rating: 3 out of 5
following a purchase from 20/05/2021
Very good communication with the sales service. I waited too long for the order. But I suppose that being out of stock, you couldn't do otherwise.
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Response from France Trampoline
Hello, thank you for your feedback! When you ordered in early May, the restocking date for the net was 30/06, as indicated on the product sheet. We sent you the net with a bit of delay in early August, we apologize for these circumstances. We thank you for your patience and trust! Best regards, the France Trampoline team
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Mdolores R.
Rating: 4 out of 5
following a purchase from 04/08/2021
Good attention and good product
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Beatrix G.
Rating: 3 out of 5
following a purchase from 31/05/2021
No issues with France Trampoline, you communicated very well regarding the product shortage and then regarding the delivery announcement. I regret that the delivery person did not have my mobile number. I was able to track the package's journey but had no indication of the delivery date and time slot... if I hadn't been there, I would have been penalized and it wouldn't have been my fault.
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Response from France Trampoline
Hello, thank you for your feedback. Our system kept the information from your first order in 2017 and transmitted your landline number to the carrier instead of your mobile, hence the delivery information issue. We apologize for these circumstances and will improve this. We are delighted that you finally received your net! Best regards, the France Trampoline team
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Frédéric D.
Rating: 4 out of 5
following a purchase from 07/06/2021
Overall good service but confirmation of the delay took a long time to arrive as the item was out of stock at the time of the order
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Sylvaine D.
Rating: 3 out of 5
following a purchase from 20/07/2021
The delivery was too long compared to the announced time
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Response from France Trampoline
Hello, thank you for your feedback. When you ordered on 20/07, the net was not in stock before 30/07, as indicated on the product sheet. We sent you the product on 04/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
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Janis P.
Rating: 3 out of 5
following a purchase from 04/05/2021
Everything is fine except the instruction manual for assembling the trampoline. Not at all educational!
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Response from France Trampoline
Hello, thank you for your review. We apologize for these circumstances and hope you managed to assemble your trampoline without too much difficulty. We try to provide regular updates to our manuals to make it easier for our customers to assemble the products. Please feel free to contact our customer service ([email protected]) to give specific feedback and help us improve. Best regards, the France Trampoline team
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