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G
Rating: 4 out of 5
Nothing to report
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 3 and 4 stars
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Rating: 4 out of 5
Ok by mondial relay
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B
Rating: 4 out of 5
Very good
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S
Rating: 4 out of 5
The material is of good quality, large size, more than I imagined. The assembly instructions are insufficient for some steps. We managed to get through it anyway. Overall satisfied with my purchase.
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V
Rating: 4 out of 5
Very good product despite the long wait for delivery. I was warned of a 4-week delivery time which was extended by 2 weeks, which can happen given the context... however I am very disappointed regarding the payment as my payment was debited at the time of the order and not at delivery!!!
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G
Rating: 4 out of 5
Very responsive.
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C
Rating: 3 out of 5
Very nice and good product. Unfortunately, there is a small problem and after contacting the company by phone still no response.
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Response from France Trampoline
Hello, thank you for your feedback. You must have called us outside of our opening hours. We do our best to contact customers back as quickly as possible. Please feel free to call our customer service between 9 am and 12 pm or from 1:45 pm to 6 pm at 0556360462 or by email ([email protected]) if the problem persists. Best regards, the France Trampoline team.
S
Rating: 4 out of 5
Good quality of the material, too bad the zipper doesn't go down lower because it's difficult to access the trampoline.
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S
Rating: 4 out of 5
Order compliant, good telephone information.
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Y
Rating: 4 out of 5
Material received as ordered, of good quality. Delivery on time.
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B
Rating: 3 out of 5
I called to find out which net I should order but I was not fully informed which means I did not order the right model. The exchange was accepted but I had to cover the shipping costs.
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Response from France Trampoline
Hello, thank you for your comment. According to our system, your order was placed directly on our site. Therefore, returns and exchanges are at the customer's expense. We do our best to ensure that our product sheets are as complete as possible. Our customer service is available for any additional information before ordering. Best regards, the France Trampoline team
C
Rating: 3 out of 5
Delivery time much too long: about 2 months for a ladder.
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Response from France Trampoline
Hello, thank you for your comment. When you ordered on 15/06, the restocking date for the trampoline was 06/08, as indicated on the product sheet. The product was finally shipped on 01/09 due to an additional delay. We apologize for these circumstances and do our best to inform our customers of the most realistic restocking dates possible. Best regards, the France Trampoline team
J
Rating: 4 out of 5
GENERALLY GOOD
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A
Rating: 4 out of 5
Fast and careful shipping. A bit expensive but of good quality
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A
Rating: 4 out of 5
good quality material
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S
Rating: 4 out of 5
Order as expected, competent customer service. However, the parcel relay delivery service was mediocre. Item not delivered to the relay the first time but returned to the supplier who contacted me to find out what was going on. Delivery OK the second time with a delay of 3 weeks.
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A
Rating: 4 out of 5
Very good quality, a bit long for the goods to be delivered
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N
Rating: 4 out of 5
Replacement part for tchoukball found thanks to the response from the bag thank you
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N
Rating: 4 out of 5
Good material and easy to install except for the cable tension which I did with the car's tow hook NM
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J
Rating: 4 out of 5
Product as expected. Fast delivery. Very expensive product.
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P
Rating: 4 out of 5
Great availability and responsiveness from the person on the phone.
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M
Rating: 4 out of 5
Great trampoline, very very nice quality, very fast delivery, only negative point: the net does not hold well on one side certainly due to the tension on the other end. Other than that it is really perfect
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G
Rating: 4 out of 5
Just not enough details in the spare parts packages. Too bad the link is not between the old and new model I had to manage on my own.
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B
Rating: 4 out of 5
Problems with your delivery provider, absence on site, had to reschedule....
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M
Rating: 4 out of 5
According to my children and their friends, the trampoline, about 365cm, jump up, bounces much better than the cheaper ones. Quality seems very solid. I can't say anything about durability after 2 months yet.
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J
Rating: 4 out of 5
Fast delivery, everything fit perfectly.
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M
Rating: 4 out of 5
Good product but delivery was erratic which caused us to lose several days.
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M
Rating: 4 out of 5
Very satisfied with the product.
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J
Rating: 4 out of 5
Easy order, fast delivery
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C
Rating: 4 out of 5
Good
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S
Rating: 4 out of 5
Everything is of very good quality, assembly is smooth and the provided tools are suitable and sufficient. The only negative point is the announced assembly time... 20min. It took us more than 2 hours for 2 people to assemble it from start to finish. And even if we are not the fastest in the world, it is clearly impossible to assemble this trampoline (octopulse 460) in 20min.
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P
Rating: 4 out of 5
*** Another thing has been the service provided, where it is very improvable since I paid a surcharge for transport to arrive earlier and it didn't arrive; also, I was missing the ladder and it took more than two months to send it.
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V
Rating: 3 out of 5
The trampoline is great, but the assembly is hard work. Especially stretching the net took a lot of time and effort from two adults. The ladder was delivered weeks after the trampoline - which wouldn't be a problem. Unfortunately, it was not mentioned that the ladder cannot be installed afterwards! We now have to remove the entire net again and remount it, which no one wants.
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Response from France Trampoline
Dear customer, thank you for your feedback. We are glad that you like the trampoline! Our customer service ([email protected]) is always available to help with questions or assembly difficulties. Regarding the installation of the ladder, you do not need to remove the entire net, just at the point where you will install the ladder. Best regards, your Trampolin-Technik team
L
Rating: 4 out of 5
Very satisfied
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P
Rating: 3 out of 5
Long delivery and item slightly different from the previous one!
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Response from France Trampoline
Hello and thank you for your comment. When you placed your order on 05/07, the net was not in stock until 25/07, as indicated on the product sheet. We shipped the product on 07/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Your new net should last you as long as the old one. Best regards, the France Trampoline team.
X
Rating: 4 out of 5
Delivery a bit long due to covid. Efficient phone support.
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A
Rating: 4 out of 5
I had to re-drill the tubes to be able to put them in place, no worries about the rest.
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E
Rating: 3 out of 5
Delivery time was very delayed and each time, we had to call to find out where the order was!! However, the person on the phone was always very pleasant and very available
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Response from France Trampoline
Hello and thank you for your comment. When you ordered on 26/06, the net was not in stock before 31/07, as indicated on the product sheet. We shipped the product on 05/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
E
Rating: 3 out of 5
I had problems with the carrier who delivered in two parts and the package from the second delivery had been opened and resealed by the carrier.
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Response from France Trampoline
Hello, thank you for your comment. Your order was delivered in two packages, as it involved two spare parts. We apologize for the delivery issues encountered. Please feel free to contact our customer service ([email protected]) so we can relay this information to the carrier. Best regards, the France Trampoline team
L
Rating: 4 out of 5
Quality material. Easy installation with 3 people. The only downside is the price, but otherwise, I recommend the product
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