Customer reviews of France Trampoline

A mistake at delivery (1 piece out of 3 only) compensated by a very friendly reception to my complaint and an effective and quick handling. P

Good communication

Quality trampoline, used by adults and children. Downside: delivery could have been very quick, but the delivery company had very inconvenient delivery conditions, it would have taken half a day to be delivered!

Overall quality service but unlike the round trampoline, the assembly guide for the oval trampoline is not as clear. Additionally, one part was poorly machined, which did not happen during my last order. Finally, the Velcro strip provided is clearly suited to another model.

Well conforms to the announcement. Careful delivery

Very good Customer Service. Advisors - yes, in the plural because I called several ^^ - friendly, patient, courteous and helpful. Very good quality trampoline but assembly instructions almost incomprehensible for some parts. My husband spent 4 hours assembling the trampoline (Ovalie 430) yet he is used to manuals and structure assembly since he is a carpenter. ^^ There. a real "puzzle": a lack of logic in the assembly steps; some parts fall during assembly. At the bottom of the legs, the alignment of the holes in the leg does not necessarily match the clip of the feet; which forces either to disassemble the leg and put it back in the right position, or to use a trick to make it fall because the leg is firmly fixed to the upper attachment point... so you have to force. The assembly part of the net also lacks clarity as well as the installation of the protective strip.

Package arrived well a few days before the deadline. It's perfect

A top climbing game!! Very large compared to other sites, heavy enough not to fly away with the wind, attractive colors! My children love it!!! Not to mention that you can add objects later (swing) at reasonable prices, it's really great! However, the instructions need to be reviewed!!! On the same step, there are two different photos that confuse us! Conclusion, I had assembled almost all the bars upside down so I had to start over to be able to properly fix the climbing holds! About 3h30 of assembly! Moreover, it would be better to make each star and then fix them together because otherwise it's really difficult, even for 2 adults. Really a shame!

Good service.

Trampoline, delivery everything is fine. But... it would be necessary to add the screws that hold the metal arches together! The holes allow for this, and it's much safer! I don't know if it's for savings that this is not done, but it's silly not to provide them and not to include them in the documentation!

Good evening. The product is very appreciated. However, the delivery time was moved forward compared to the announced time. Luckily we were present. Phew! The assembly instructions for the dome are not top-notch. I have noted some suggestions for modifications. If you wish, I can send them to you.

Very satisfied, just the delivery wait a bit long.

Very long delays.

Quality trampoline except for the entry zipper which broke quickly.

Perfect, despite a forgetfulness on your part in my package. I called and they sent me the missing parts. I recommend.

Very fast, professional, serious.

Everything went super well, fast delivery. Only one part seemed to have been tried out - used before, not bad, it's intact, but the info about it would have been nice.

Ultra long delivery: order placed in March to be delivered in June, announced at the time of ordering but quite vague, so very long for a child who is waiting to use their trampoline. I chose to order the mat on this site because the photo showed an identical screen-printed jump4fun mat and the one received was marked France rampoline. If this had been indicated at the time of ordering, I would have placed my order on another site for a much faster delivery and also cheaper. Regarding the quality of the mat, it seems correct but the quality remains different, at least visually and to the touch compared to the original one, but too early to judge the resistance.

Very good. Just the delay for the order supplement, 3 months is long for a ladder. But we can understand the stock problem.

Very good product but lacks some explanations for assembling the trampoline.

Product good, price okay, waiting time not so great because about 6 weeks.

Good communication regarding the follow-up of my order concerning the evolution and availability of the items. Nothing to report.

Adapted product. Perhaps a mounting manual is missing.

Perfect trampoline. The operational mode is not always very clear. Access ladder not suitable for jump up 250 (too large).

An order that completely meets my expectations, the advantage of France trampoline is the possibility of having spare parts which allowed me to refurbish my trampoline for about thirty Euros. However, it would be necessary to place assembly instructions in pdf format on the site because going to watch videos on YouTube for changing parts is a bit tedious.

The packaging of the goods was poor.. Product was bent and could not be processed optimally

Very satisfied with the product

Item conforms to the description, but regarding the delivery... I had chosen a home delivery, the delivery person was supposed to contact me to agree on a day, he did not do so and called me when he was in front of my house. Being absent, he left the package in front of the door... I appreciate this moderately given the value of the package.

Hello, the order and delivery service were very well handled. However, I have a few comments to make about the product itself: - lack of precision in the assembly manual (=> we tore a tube cover) - a missing bolt - hooks holding the safety net are breaking

Very good.

Good performance, product conforms to the presentation.

Fast delivery - we gifted the product, so a review is not possible...

Good quality product, easy assembly. Only the straight stakes are not effective in rocky soil.

Order of my protective cushion easy, correct quality but unbearable delivery times (7 weeks)

The edge cover for the trampoline is well made and gives an overall high-quality impression. The fit is good. The item had a longer delivery time, which was indicated beforehand. I missed proactive information about when the delivery would take place. I had to ask extra for this. However, the shipping notification was sent.

Very professional, good contact and good advice

Fast and careful delivery. For the assembly, the instructions were not simple but we managed.

A bit disappointed because we wanted a trampoline with a diameter of start up 300 or 360 but not available for a birthday on 19/05/2021 (available only a month later), so we settled for a start up 250 in stock. And very disappointed with the quality of the spring protections as they were already torn after the first uses. The elastic attachment system is very poorly designed and forces a strong tension on the protective foam which has torn!!!

Very long delivery times. I was supposedly warned before validating my order... We waited and are happy with the product. It was the delay that was really long..

The pallet was overturned when it was delivered to us but no breakage was noted during unpacking and assembly. Furthermore, I notice that the elastic attachments with the plastic hook do not hold well over time, several hooks have broken and I also notice a slight fragility in the collars that hold the posts for the nets. That's all I have to say. Otherwise, great product on the rest.