France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
The edge cover for the trampoline is well made and gives an overall high-quality impression. The fit is good. The item had a longer delivery time, which was indicated beforehand. I missed proactive information about when the delivery would take place. I had to ask extra for this. However, the shipping notification was sent.
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- C.
Rating: 4 out of 5
following a purchase from 04/05/2021
Very professional, good contact and good advice
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Caroline P.
Rating: 4 out of 5
following a purchase from 22/04/2021
Fast and careful delivery. For the assembly, the instructions were not simple but we managed.
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Michel L.
Rating: 3 out of 5
following a purchase from 11/05/2021
A bit disappointed because we wanted a trampoline with a diameter of start up 300 or 360 but not available for a birthday on 19/05/2021 (available only a month later), so we settled for a start up 250 in stock. And very disappointed with the quality of the spring protections as they were already torn after the first uses. The elastic attachment system is very poorly designed and forces a strong tension on the protective foam which has torn!!!
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Florian H.
Rating: 3 out of 5
following a purchase from 20/03/2021
Very long delivery times. I was supposedly warned before validating my order... We waited and are happy with the product. It was the delay that was really long..
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Louis V.
Rating: 4 out of 5
following a purchase from 06/05/2021
The pallet was overturned when it was delivered to us but no breakage was noted during unpacking and assembly. Furthermore, I notice that the elastic attachments with the plastic hook do not hold well over time, several hooks have broken and I also notice a slight fragility in the collars that hold the posts for the nets. That's all I have to say. Otherwise, great product on the rest.
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Elodie P.
Rating: 4 out of 5
following a purchase from 24/04/2021
Very good trampoline, I didn't give 5 stars because a bit complicated to assemble.
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Aurore D.
Rating: 4 out of 5
following a purchase from 03/05/2021
Product very good value for money
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Anaïs M.
Rating: 4 out of 5
following a purchase from 20/04/2021
No problem with the order. The product meets our expectations.
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Cédric P.
Rating: 4 out of 5
following a purchase from 07/05/2021
Product conforms!
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Jean B.
Rating: 3 out of 5
following a purchase from 08/05/2021
It went well
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Response from France Trampoline
Hello and thank you for your comment. We are glad you are satisfied! Enjoy your Ninja accessories. Have a nice day, the France Trampoline team.
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Jerome V.
Rating: 4 out of 5
following a purchase from 09/04/2021
Quality material. Only downside: Difficult assembly: improvements needed as it makes the structure hard to disassemble for winter storage.
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Zineb A.
Rating: 3 out of 5
following a purchase from 05/05/2021
Website is mediocre, many items out of stock! Great trampoline but the delivery was pathetic! I waited 17 days for an order that was supposed to be delivered in 5 days.
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Response from France Trampoline
Hello and thank you for your comment. We apologize for the delivery delay, we will escalate your dissatisfaction to the carrier for improvement. Have a nice day, the France Trampoline team.
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Leopold D.
Rating: 4 out of 5
following a purchase from 02/05/2021
Good service. Some difficulties in assembly.
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Myriam A.
Rating: 3 out of 5
following a purchase from 10/04/2021
Shipping costs more than the ordered item. *** euros for a part worth 25 €. And on top of that, the delivery leaves much to be desired, delay, dropped off carelessly in front of our house, without warning. I am really disappointed.
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Response from France Trampoline
Hello and thank you for your comment. The W leg you ordered is an oversized item for carriers, which incurs additional costs. Furthermore, we are sorry that the delivery did not go smoothly. We will pass the information to the carrier for improvement. Have a nice day, the France Trampoline team.
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Dimitri M.
Rating: 3 out of 5
following a purchase from 13/04/2021
Product conforms to my expectations. However, delivery time was extremely long.
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Response from France Trampoline
Hello and thank you for your feedback. At the time of your order, the seat for the zip line was not in stock, as indicated on the product sheet. Upon receipt in our warehouses, we sent it to you without delay. Enjoy your zip line! Have a great day, the France Trampoline team.
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Nicolas F.
Rating: 4 out of 5
following a purchase from 05/05/2021
Good advice, fast shipping, however many products are out of stock
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David T.
Rating: 4 out of 5
following a purchase from 22/04/2021
Good quality product with relatively simple instructions for assembly.
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Bourdel M.
Rating: 4 out of 5
following a purchase from 28/03/2021
Simple and effective
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Pierre D.
Rating: 3 out of 5
following a purchase from 22/02/2021
no reminder email when the product became available after order and payment by bank transfer
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Anne Marie D.
Rating: 4 out of 5
following a purchase from 01/04/2021
Hello The only downside is the assembly because you need to be 2 and it’s a struggle and we get our fingers stuck
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Christiane V.
Rating: 4 out of 5
following a purchase from 24/03/2021
Good provider, quality product and good phone contact, I highly recommend
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Sébastien O.
Rating: 4 out of 5
following a purchase from 14/04/2021
Hello, The trampoline is functional, even if in some cases the diagrams in the manual are not adapted to the specific model I bought. A very big negative point that I invite you to consider: the stock reduction policy is not optimal given the very long restocking times. I want to buy complementary products (tent, etc.) but what's the point if it's to receive them almost at the end of the school holidays?? (and we are only in June..). I can't be the only one in this case... You optimize cash flow but surely miss out on sales.. :-(
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Jean-François L.
Rating: 4 out of 5
following a purchase from 20/04/2021
Replacement of the jumping mat, still available after 7 years.
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Odile F.
Rating: 3 out of 5
following a purchase from 26/04/2021
no communication problem but big difficulty to get the requested product.
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Response from France Trampoline
Hello Madam, thank you for your comment. Indeed, the first net you received was not the right one and we are really sorry about that. We have done what is necessary to send you the correct product that you should have received. Enjoy your trampoline! Have a nice end of the day, the France Trampoline team.
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Jean Jacques P.
Rating: 3 out of 5
following a purchase from 30/04/2021
I informed customer service with supporting photos that I found the shackles too small.
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Response from France Trampoline
Hello and thank you for your feedback. I see that customer service has already gotten back to you and sent you the manual. Your installation seems very good to us! Enjoy your zip line!
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Amandine G.
Rating: 4 out of 5
following a purchase from 08/03/2021
Excellent quality trampoline (hoping that the future confirms this as well), announced deadline respected; just 1 star removed precisely because the announced and respected deadline was almost 2 months... that feels long when you are impatient ;) !
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Jean-Paul F.
Rating: 4 out of 5
following a purchase from 18/04/2021
Having already purchased a trampoline from France Trampoline several years ago, we ordered new parts to replace some that needed to be changed. While everything went well regarding the order and delivery, we found it unfortunate not to have an explanatory manual for changing the new parts. Indeed, some of the new parts ordered have changed compared to the old ones and do not fit together in the same way. Positive point, we noticed that the new materials had been improved in the meantime!
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Pogrilz M.
Rating: 4 out of 5
following a purchase from 21/03/2021
Good waiting for the product
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Sylvain G.
Rating: 4 out of 5
following a purchase from 23/04/2021
Good product, although there is a lack of information about the tools that need to be used.
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Davy H.
Rating: 4 out of 5
following a purchase from 29/03/2021
Quality product.
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Anne L.
Rating: 4 out of 5
following a purchase from 26/04/2021
Product fully meets expectations.
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Annie G.
Rating: 4 out of 5
following a purchase from 23/03/2021
Good product but unfortunate delivery delay due to stock shortage
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Farah M.
Rating: 4 out of 5
following a purchase from 04/04/2021
Good product and timely delivery. I recommend.
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Xavier S.
Rating: 4 out of 5
following a purchase from 11/04/2021
Good service
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Jaffre O.
Rating: 4 out of 5
following a purchase from 08/04/2021
Order received after a delay but excellent welcome and advice by phone before that!
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Jean-François F.
Rating: 3 out of 5
following a purchase from 18/03/2021
We received the trampoline a few weeks ago. The delivery time (about 2 months) was respected. However, the carrier, instead of placing the packages properly, dropped them in 1 minute flat in the slope of our garage. The boxes therefore fell along the slope while the carrier was leaving. Incredible, fortunately no breakage. Assembling the trampoline is laborious (2 adults minimum for 1 day). Once assembled, the product meets our expectations, the children are having fun.
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Response from France Trampoline
Hello and thank you for your feedback. I am sorry that the delivery did not go ideally. We will pass your feedback to the carrier so that they can improve. We are very happy that you like the trampoline, enjoy it well.
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Ingrid L.
Rating: 3 out of 5
following a purchase from 27/04/2021
When returning, I was not fully refunded even though everything was NEW! I also paid for the shipping costs myself!
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Response from France Trampoline
Dear Customer, Thank you for your feedback. We apologize for these circumstances. Regarding the return shipping costs, these are at the customer's expense according to our general conditions. Best regards, Your Trampoline Technology Team
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Audrey F.
Rating: 4 out of 5
following a purchase from 15/04/2021
Fast and efficient provider who guided me well during my ordering mistake. Great trampoline! Thank you
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Tarlis M.
Rating: 4 out of 5
following a purchase from 23/02/2021
As for the ordering and delivery, it's a trybon service. Unfortunately, I am in the process of declaring a defective product because the net tore at one of the poles. I hope this is an exceptional event.
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