Customer reviews of France Trampoline

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9,4 /10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.

Reviews 3 and 4 stars

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J
Joaquim C.
Rating: 4 out of 5
following a purchase from 07/12/2020
very good product availability and good advice from the people on the phone
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Mireille P.
Rating: 4 out of 5
following a purchase from 07/12/2020
good service
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Samuel B.
Rating: 4 out of 5
following a purchase from 04/12/2020
Very high quality product. The scale is mandatory.
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Sabine D.
Rating: 4 out of 5
following a purchase from 01/12/2020
Very good, I was called back quickly following an information request.
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Linda T.
Rating: 3 out of 5
following a purchase from 04/12/2020
Missing steel cable and nut of the right size. Missing rope for the plastic seat to be able to reattach it to the cable.
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Response from France Trampoline
Hello, Thank you for your comment. I invite you to send us photos of the items received in your box at the address: [email protected], we can then find a solution. Have a nice day, the France Trampoline team.
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Gwenaelle B.
Rating: 4 out of 5
following a purchase from 07/12/2020
9/10
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Laetitia B.
Rating: 4 out of 5
following a purchase from 08/11/2020
Order and delivery were normal
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Yolaine T.
Rating: 4 out of 5
following a purchase from 01/12/2020
In line with what I hoped for
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Serge C.
Rating: 4 out of 5
following a purchase from 06/11/2020
good site
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Jean Paul B.
Rating: 4 out of 5
following a purchase from 20/11/2020
Good performance.
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Erwan L.
Rating: 4 out of 5
following a purchase from 30/11/2020
Small logistical issue with good responsiveness to resolve the problem. Very good quality material and I am satisfied as well as my 3 boys.
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Sabine B.
Rating: 4 out of 5
following a purchase from 30/11/2020
The delivery slot was postponed and then not respected. Probably related to the Covid effect. The box arrived damaged but the product was not damaged or incomplete.
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Sébastien D.
Rating: 4 out of 5
following a purchase from 27/11/2020
I am satisfied with the product and the delivery. Thank you.
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Adeline L.
Rating: 4 out of 5
following a purchase from 26/11/2020
We had a delivery problem (the package was lost?) but customer service reacted very well, and we received the trampoline on time.
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Nael V.
Rating: 3 out of 5
following a purchase from 25/10/2020
the package was in very bad condition.
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry to read this. We do our best to take care of our shipments and hope that the products in your order have not suffered any damage. If that is the case, please do not hesitate to contact our customer service by phone or at [email protected]. Best regards, the France Trampoline team.
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Christophe C.
Rating: 4 out of 5
following a purchase from 18/11/2020
PRODUCT COMPLIANT
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David B.
Rating: 4 out of 5
following a purchase from 23/11/2020
Good
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Carole M.
Rating: 4 out of 5
following a purchase from 19/11/2020
Good product
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Nicolas B.
Rating: 4 out of 5
following a purchase from 18/11/2020
Very good delivery. The assembly document lacks precision, especially for assembling the legs and crossbars which is a technical step... Once assembled, we are completely satisfied with the trampoline, however, we find the protective cover unsuitable and impractical.
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Christophe D.
Rating: 4 out of 5
following a purchase from 19/11/2020
Simple assembly, one difficulty with the elastics to hook the protective mat over the springs. And the Velcro of the safety net that doesn't hold.
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Thierry D.
Rating: 4 out of 5
following a purchase from 20/11/2020
The assembly was tedious. I think you can improve the assembly instructions.
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Aurore S.
Rating: 4 out of 5
following a purchase from 20/11/2020
Order delivered on time, well packaged. No mention of the country of manufacture of the Ninja course elements (unless I am mistaken). Blue net space between each 'rung' larger than I imagined. Lack of precision on the maintenance of the course during the year if it remains outside.
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Thomas J.
Rating: 4 out of 5
following a purchase from 12/11/2020
Very good
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Cedric B.
Rating: 4 out of 5
following a purchase from 22/11/2020
Good product received within the announced deadlines
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Vincent L.
Rating: 4 out of 5
following a purchase from 17/11/2020
Due to Covid, we did not receive the protective cover and winter is here....
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Arnaud R.
Rating: 4 out of 5
following a purchase from 07/11/2020
Product received as described and quickly, reasonable price.
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Christophe T.
Rating: 4 out of 5
following a purchase from 16/11/2020
Fast delivery, careful packaging and fair price. The trampoline is not yet assembled as it is a Christmas gift
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Didier M.
Rating: 4 out of 5
following a purchase from 09/11/2020
Very happy with my order, the manual provided is less clear than the one on the website.
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Yannick T.
Rating: 4 out of 5
following a purchase from 08/11/2020
***
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Chantal O.
Rating: 4 out of 5
following a purchase from 09/11/2020
Nothing to report
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Sandra B.
Rating: 4 out of 5
following a purchase from 07/11/2020
A bit difficult to weld the pieces together, we took a long time to manually widen them so they would fit into each other (it's a rugby post)
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Iñaki P.
Rating: 4 out of 5
following a purchase from 10/11/2020
first quality trampoline, durable materials
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Roberta N.
Rating: 4 out of 5
following a purchase from 09/11/2020
A quick and efficient service!
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Josef D.
Rating: 4 out of 5
following a purchase from 17/10/2020
The mat for the trampoline is of good quality
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Aurelie B.
Rating: 3 out of 5
following a purchase from 18/10/2020
We have a somewhat mixed opinion of our order, after ordering a premium trampoline net with a velcro wallet closure, we received the net identical to the standard model. After an email to address this order issue, we were told that we indeed received the ordered model and that the velcro model is no longer marketed. Nothing indicates on the product that it is indeed premium and therefore thicker and more resistant than the standard. In any case, the net received is thinner than the original. Best regards ***
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Response from France Trampoline
Hello and thank you for your feedback. To comply with current standards and offer the best quality and safety materials, it is true that we regularly evolve our products. The change in mesh may give the impression of a thinner net, but after verification, I confirm that it is indeed the premium trampoline net that we are currently marketing that you received. If you would like more information about this product, please do not hesitate to contact us. I hope this net will give you complete satisfaction in use, do not hesitate to modify your rating in this sense if that is the case. Best regards, the France Trampoline team.
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Jean-pierre B.
Rating: 4 out of 5
following a purchase from 20/09/2020
product corresponding to my order
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Jean-pierre D.
Rating: 4 out of 5
following a purchase from 13/10/2020
Perfect
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Sabine C.
Rating: 4 out of 5
following a purchase from 09/10/2020
Product conforms to the description
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Emmanuel D.
Rating: 4 out of 5
following a purchase from 07/10/2020
this new net does not really differ from the first delivered and is not perfectly adapted..
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Grégory R.
Rating: 4 out of 5
following a purchase from 11/09/2020
The delays are long so that's why I didn't give 5 stars but they don't sell you dreams from the start. The follow-up is done correctly. Impeccable!
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