Customer reviews of France Trampoline

this order follows a defective order that caused an accident

GOOD

A trustworthy company that provides quality material but regrettable stock shortages especially in summer when one uses their trampoline

Anchoring kit not suitable, straps too long???

The service is adapted and conforms to the order. The shipping date was delayed but well received.

Very satisfied with the order. Very good product to recommend without hesitation.

*** As for the service, not so much. I understand that the Covid situation we are all experiencing does not help, but the waiting time has been excessive. It is true that I was offered a refund, but I believe that with such a delay the company should have assumed more responsibility.

good service. but delivery difficulties: significant delay presumably due to the current health situation

Very good contact and responses from your headquarters, but difficulty in delivery by the carrier: he never called the phone number provided that could have allowed him to quickly find the delivery location (the address does not appear on the GPS). Without GPS, no salvation....! But 6 months after the order (diameter error during this order of protective net), we have what we need for next summer...

Comment

serious and attentive and quite fast

good

Several months of waiting... Certainly the coronavirus passed through there, but I had to make all the efforts to get regular updates!

Perfect

Quality product. Easy to assemble (I am a small woman and I installed it alone) but you need more than 2 people to tighten the cable completely. The kids are happy to play on it all day long.

Long delivery time

Quality trampoline despite a manufacturing delay with a delivery that was postponed 3 times.

Large Apollo trampoline suitable for sports use by an adult-sized person: stable and solid structure; springs and jumping mat allow for great rebounds; high and solid safety net but fragile in some points (entry, carbon fiber arches). The quality of the materials is good, except for some plastic parts and a few points of fragility of the net. After 3 months of use, the pleasure is still there. The few problems encountered are: - the plastic hooks to hold the protective foam around the jumping mat break one after the other. - the zipped entry of the net threatens to tear quickly as it is not designed for a medium/large person - the carbon arch that holds the net up is very difficult to install and quite fragile - the net is very difficult to install - at least 2 people are needed but preferably 3 or 4 to properly install the trampoline. - leaves and anything that flies in a garden is likely to get stuck between the protective foam and the net: difficult to keep the edges of the jumping area perfectly clean. As for the supplier, the advice over the phone is wise and an impression of seriousness and professionalism emerges from the exchanges. As for the website, one can regret that the status of the order does not evolve after the order has been placed (in other words: no provisional tracking of the delivery which is annoying because one must be present on the day of delivery).

Quality products conforming to the description and received within the announced timeframe. Order received in 2 deliveries due to unavailability of a product but we had to manifest for the 2nd delivery because we were apparently forgotten...

Super trampoline. However, I still haven't received the ladder.

Good evening, we are satisfied with the trampoline and its quality. We will need to see after 1 year to make an assessment, the old one lasted 8 years (sixbros) France trampoline needs to do better in durability.

The trampoline allows children to have fun. They are perfectly happy with it. The assembly was more difficult in the part to fix the net underneath. 2 hooks broke and I need to order them. For the cushion above the hooks, I also have 2 hooks that need to be changed because they fell and since I mowed over them, they are damaged. No luck. The cushion has wrinkles and it is not easy to lay it flat. Finally, the strap around the perimeter was difficult to install. Despite these 3 negative points, we are very satisfied with the quality of the trampoline.

Very good trampoline of great quality; our children are having a blast with it. Only downside: the fixing kit was delivered later than the trampoline which, in the meantime, flew over to the neighbor. Result, 150 euros worth of spare parts to order...

The delivery took 4 months, also certainly due to Corona. However, communication worked flawlessly and so the parts arrived in very good quality.

delivery time a bit long

Fast delivery, easy order, product okay

Product conforms to the description.

Good product but delivery time too long.

well packaged, no parts missing. But delivery time was very long (over 2 months). However, I knew this, you told me, so it's fine for me.

satisfied

Quality product. Too bad the delivery times are not respected, but especially that we are not kept informed of the extension of this delay.

7 out of 10

Very satisfied with the France trampoline service

Order placed very simply and very quickly, careful delivery and respected; however, I am a bit disappointed with a product that comes from *** (this was not mentioned anywhere) and which is not of top quality.

The products are of very good quality but on this last order, the delivery times were really long... and we had no commercial gesture. It's a shame

Perfect except for longer than expected delays not specified on the order

Excellent quality product. Robust appearance and very pleasant to use. Quite simple to assemble. Order delivered in 2 parts. Very long delivery time (3 weeks after the indicated deadline at the time of order knowing that the initial deadline was already 2 months due to COVID).

Good after-sales service

Very good quality trampoline but many back and forth to obtain a complete trampoline (error in the delivered parts, missing parts in the first delivery).

delivery time of more than 3 months we were informed but 3 weeks more for delivery is exaggerated ("your package has left!!" and 3 weeks later still nothing)