The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
The product meets my needs, but the delivery time is really very long.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team
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Bertrand P.
Rating: 3 out of 5
following a purchase from 26/05/2020
The delivery time was very significant and heavily impacted by the COVID-19 crisis. Nevertheless, the information about the delay given in this context was respected. The quality of the material is not evaluated since it has not yet been installed.
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Response from France Trampoline
Hello, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We sincerely apologize for this inconvenience. We have indeed done everything possible to quickly update these delays on our site and to respect them, thank you very much for pointing it out. Please feel free to adjust your rating or give us your feedback at [email protected] after testing the material. Thank you for your trust, the France Trampoline team.
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Lorena D.
Rating: 4 out of 5
following a purchase from 22/07/2020
****
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Gru P.
Rating: 4 out of 5
following a purchase from 23/05/2020
the complete trampoline net kit meets our expectations, easy to assemble following the advice of a technician from the company
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Georges S.
Rating: 4 out of 5
following a purchase from 26/06/2020
friendly and competent
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Alexandre J.
Rating: 4 out of 5
following a purchase from 04/05/2020
very good quality and very serious (a bit long wait for restocking spare parts)
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François-xavier G.
Rating: 4 out of 5
following a purchase from 15/07/2020
Serious
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Katia B.
Rating: 4 out of 5
following a purchase from 21/07/2020
compliant with the request
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Florence P.
Rating: 4 out of 5
following a purchase from 04/06/2020
Order for a mat because the other one did not last. Order placed quickly. Delivery too long
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Thierry L.
Rating: 4 out of 5
following a purchase from 22/04/2020
good advice
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Élodie L.
Rating: 4 out of 5
following a purchase from 01/06/2020
Nothing to report, package in good condition, arrived on time
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Anna R.
Rating: 4 out of 5
following a purchase from 01/06/2020
Good morning, I still have not received my entire order, as the rain cover was missing which I did receive, but I am still missing the protective skirt which was sent small and does not correspond to my oval trampoline 430, I am still waiting, thank you very much.
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Pierre R.
Rating: 4 out of 5
following a purchase from 01/05/2020
Good products and advice, however, delivery could be improved, the carrier sent his number by SMS for an appointment but is very difficult to reach...
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Carole S.
Rating: 4 out of 5
following a purchase from 03/05/2020
Excellent quality trampoline that the whole family can enjoy. The only downside is the delivery in two parts to get the complete product... I note a certain lack of proactive information on delivery times.
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Amandine G.
Rating: 4 out of 5
following a purchase from 03/06/2020
Very good quality trampoline. With two good handymen, assembly is easy.
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Emeric D.
Rating: 4 out of 5
following a purchase from 16/05/2020
good product, delivered within the announced deadlines
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Bernard B.
Rating: 4 out of 5
following a purchase from 04/06/2020
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Nicolas G.
Rating: 4 out of 5
following a purchase from 16/06/2020
Regarding the delivery, the trampoline arrived later than expected. As we were absent because we were not informed of the delivery day, the delivery person called us to say that he would leave the trampoline in front of the gate even though we had left instructions. He justified the drop at the gate by saying that it wouldn't be stolen. We insisted that he leave the trampoline with the neighbors.
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Thomasset M.
Rating: 4 out of 5
following a purchase from 27/04/2020
High quality product. I am completely satisfied, too bad the delay is so long and that the order arrives in two parts. I still recommend the site.
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Magali D.
Rating: 3 out of 5
following a purchase from 29/04/2020
We found the item we wanted but the announced shipping delay was already long and was further extended due to an error in processing our order apparently. Other than that, the item meets our expectations and was well packaged.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
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Franck B.
Rating: 3 out of 5
following a purchase from 03/04/2020
Delivery time much longer than announced and without being informed.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Anne L.
Rating: 4 out of 5
following a purchase from 24/05/2020
Delivery a bit long but excusable given the circumstances.
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Jerome B.
Rating: 4 out of 5
following a purchase from 15/05/2020
Order in the difficult context of confinement. Delay and partial delivery, overall satisfactory given the conditions and good communication from customer service. However, the logistics providers for delivery are not up to par, unreachable, and not flexible at all. The second delivery was left in front of our door in view of everyone in our absence. The delivery person signed in our place, thus validating the delivery. Once installed, the trampoline is completely satisfactory.
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Sacha S.
Rating: 4 out of 5
following a purchase from 20/04/2020
Very good quality trampoline. However, the delay was moderately respected, possibly linked to the COVID crisis. This does not justify, however, a sporadic communication depending on the person involved. Contradictory information and not easy to obtain.
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Gérald W.
Rating: 4 out of 5
following a purchase from 26/04/2020
Very good quality material. However, I would have liked more photos of the protective cover that cannot be put on without removing the net, which is therefore much more complicated than I thought.
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Julien O.
Rating: 4 out of 5
following a purchase from 04/04/2020
Very good material! Only 2 negative points: Very long order but with COVID we can understand. Be careful, delivery to Switzerland is possible but customs fees and taxes are high!!! The rest is all positive: assembly is quite simple and the material is very solid! I recommend this product to everyone! A good compromise between a garden trampoline for all, and a pro trampoline for children who want to progress in tricks! My children are fans and so am I!
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Timothée D.
Rating: 4 out of 5
following a purchase from 19/04/2020
Great products, too bad the delays are so long but it's worth the wait.
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Chrystele R.
Rating: 4 out of 5
following a purchase from 01/05/2020
Long delivery but warned in advance and good follow-up afterwards
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Olivier U.
Rating: 3 out of 5
following a purchase from 20/05/2020
Supply delays were way too long. Had to follow up by phone.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Clément F.
Rating: 4 out of 5
following a purchase from 27/06/2020
Robust product, meets my expectations. I asked a technical question on the answering machine, I am still waiting for a response. In a month and a half, I think they had time to listen to it. So I solved my issue by myself.
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Teddy M.
Rating: 3 out of 5
following a purchase from 27/03/2020
Lack of communication when there are delivery delays.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Maurice B.
Rating: 3 out of 5
following a purchase from 30/04/2020
Delivery time greatly exceeded
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
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Louis Et Aurélien C.
Rating: 3 out of 5
following a purchase from 01/04/2020
Hello, So for the information, super happy, however the delay with COVID was too long... We received the package but it was open and the springs, bolts... were in another box and during assembly, the bolts were missing. We wrote to you to report the damages and losses but to this day we still have not received a response from you.
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with the condition of your package upon delivery. In order for us to open a warranty file and resend you the missing items, could you please send us some photos of the encountered problem to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team
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Isabelle S.
Rating: 4 out of 5
following a purchase from 20/07/2020
Very easy to assemble and the kids love to play on it! We are on our second one, the Velcro didn't hold after about 1.5 years of use.
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Delphine M.
Rating: 3 out of 5
following a purchase from 17/05/2020
Late delivery in advance and delayed without warning, new information received only after complaint
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team
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Diletta D.
Rating: 4 out of 5
following a purchase from 19/06/2020
The trampoline I purchased is really beautiful and functional and meets my expectations. The downside is the shipping times and especially the delivery times which are really too long.
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Fabienne P.
Rating: 4 out of 5
following a purchase from 09/05/2020
One remark, I was given a delivery date and I was going on vacation in the 3 days that followed... the order therefore did not arrive on time. I could have organized myself differently if I had known. Otherwise, response to the email was quick. Very good overall
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Philippe B.
Rating: 4 out of 5
following a purchase from 24/06/2020
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François C.
Rating: 4 out of 5
following a purchase from 27/06/2020
Overall good. Delivery times too long.
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Olivier M.
Rating: 4 out of 5
following a purchase from 13/05/2020
Product conforms to the original
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