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T
Rating: 4 out of 5
Long time but due to COVID-19. The order was well respected. Trustworthy person, very good.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 3 and 4 stars
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Rating: 4 out of 5
Good product overall...4 stars because one seam slightly off the fabric...Informed so that the quality is perfect...
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O
Rating: 4 out of 5
I had to report a size error on the product. Then, product well received and installed. Now to test the durability of the seams of the jumping mat.
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A
Rating: 4 out of 5
Nothing to report.
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E
Rating: 4 out of 5
Very fast and serious, I am delighted with this company and I recommend it.
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D
Rating: 4 out of 5
****
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A
Rating: 4 out of 5
Overall good quality and good customer follow-up. However, the small plastic parts of the trampoline are fragile. I had a problem with a part of the ladder and now with the tensioners under the trampoline. It's a shame because we bought French to avoid this kind of inconvenience.
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M
Rating: 4 out of 5
Ordering was easy, despite the announcement of a waiting time, it still went relatively quickly. I had chosen purchase on account, which wasted time because the amount had to arrive first. Otherwise very satisfied and our trampoline roof serves its purpose perfectly.
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A
Rating: 4 out of 5
A few small issues related to the carrier but quickly resolved thanks to a customer service that is easily reachable and responsive. Thank you.
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S
Rating: 4 out of 5
As I ordered without being at home, I relied on the information present on the site, however, the size of your springs has changed for the Ovalie and I ended up with springs that were too short... exchange made without any problem, long delays to my taste but for a health crisis period, probably normal.
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A
Rating: 3 out of 5
Delivery time too long.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced unusually long delivery delays that do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team.
E
Rating: 3 out of 5
We went to your office for an order, a delay is expected due to lack of stock, we are waiting!
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we are indeed experiencing unusually large delivery delays, which do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team
J
Rating: 4 out of 5
delivery quite fast during the COVID period. Impossible to reach you by phone but that is normal given the period. This led to an error on my part regarding the order. Didn't have time to make a return because too many professional activities. Otherwise, the quality of the products is there.
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C
Rating: 4 out of 5
Trustworthy site, serious, well-packaged and fast shipping
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S
Rating: 4 out of 5
Good service satisfied, except regarding the delay (a bit long)
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Y
Rating: 4 out of 5
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L
Rating: 4 out of 5
Everything went well
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J
Rating: 4 out of 5
Product conforms; very good quality fiberglass. Only the delivery time was too long but it is true that the period was heavily disrupted
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D
Rating: 4 out of 5
Trampoline net OK in all its forms but the time to receive it was endless surely due to COVID
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S
Rating: 4 out of 5
-
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C
Rating: 4 out of 5
Trampoline delivered a few days late. Problem with the jumping mat: one strap was damaged and gave way after a few minutes, at the level of the triangular attachment that connects to the spring. The mat was changed quickly, without a message, little note, comment... But it arrived quickly and without hassle :-) ... We also ordered a cover, and it is already quite delayed!!! :-(
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S
Rating: 4 out of 5
Quality product. Timelines respected. The instructions are a bit difficult to decipher to make the hole before placing the trampoline.
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S
Rating: 4 out of 5
Perfect order tracking, they detail everything, impeccable delivery. Trampoline mat ordered by following their instructions well to take measurements, the site explains well. Small detail, trampoline mat quite stiff compared to the one I had before (Trigano mat).
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N
Rating: 4 out of 5
Very good quality.
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G
Rating: 4 out of 5
Delivery time complied with.
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A
Rating: 4 out of 5
High quality trampoline but the delivery needs to be reviewed. The carrier damaged my gate and caused an accident on the road... not polite at all and very familiar!!!
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C
Rating: 4 out of 5
Very good trampoline, delivery information OK, only problem was the assembly of the fiberglass rod extremely difficult to close.
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A
Rating: 4 out of 5
The trampoline has good quality. The delivery time was a bit long due to Corona. Communication with the Dachser freight forwarder was great...very friendly staff on the phone and the promised delivery date was kept.
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A
Rating: 4 out of 5
Everything was fine although the order was delayed due to COVID. I had to make a return and had no problem
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J
Rating: 4 out of 5
Strap and accessories of good quality, strap tensioner of lesser quality, handling to loosen the strap is not immediate and needs to be explained in the manual.
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A
Rating: 4 out of 5
Great zip line, the kids are happy, they love it.
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P
Rating: 4 out of 5
Very satisfied with the product, at first glance good quality, to see in use. Easy to install with the instructions, my grandchildren can't get enough of it. Perfect sales procedure and delivery times.
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O
Rating: 4 out of 5
Respected the deadlines.
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S
Rating: 4 out of 5
The product is very well thought out. But the attachments are a bit long to put on and take off when a storm or strong wind approaches. We finally attached it only with the Velcro which is easier and quicker to remove!! My daughter won't enjoy it for long because she almost touches the middle bar.
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C
Rating: 4 out of 5
The net does not go all the way around at the base while at the top at the stakes everything corresponds, unfortunately I cannot close the zipper all the way down.
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A
Rating: 4 out of 5
Satisfied with the order, although the trampoline is of another brand I was able to adapt the net.
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J
Rating: 4 out of 5
The product is compliant and of quality.. However, the delivery did not go as planned... no contact from the delivery person to define the delivery day.. being a merchant I had to call customer service twice to be sure about delivery details.. which is not very serious either but I had to organize myself on the spot... too bad
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S
Rating: 4 out of 5
Delivery too long
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L
Rating: 4 out of 5
Very happy with the trampoline, however the anchoring kit is of mediocre quality, especially the straps, one broke while tightening it by hand, I dare not imagine the day when the wind blows at over 100 km/h
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S
Rating: 3 out of 5
We have had our trampoline for 10 years, we have bought several nets but the last one was not of the same quality as the previous ones, the attachments keep coming off, let's not talk about the edge of the trampoline. The first time we change it in 10 years which is quite good except that this one will not last 10 years for sure.... lower quality, we are disappointed with the accessories we have to repurchase, trampoline at this price...
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Response from France Trampoline
Hello, thank you for your comment which surprises us, as our customers are usually very satisfied with the quality of our products. We understand that you encountered difficulties in fixing the attachments at the bottom of the net that allow it to be secured to the trampoline frame: could you send us a photo of your installation so that we can ensure that there was no problem during assembly, or that you did not receive defective parts? Furthermore, regarding your protective cushion, the materials have evolved in recent years, the impression during installation may be different from your original cushion, however, we assure you that this new cushion will provide you with the same level of safety as the old one! Do not hesitate to contact us for any questions. The France Trampoline team