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H
Rating: 4 out of 5
Some sides are a bit loose.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 062 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 3 and 4 stars
Reset filtersG
Rating: 4 out of 5
Correct delivery, missing some details regarding assembly but done alone by a non-handy person
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L
Rating: 4 out of 5
The product is very good but the assembly instructions are terrible. It was a nightmare to install with errors related to the lack of explanations and extremely complicated backward returns.
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Response from France Trampoline
Dear Sir or Madam, Please accept our apologies for the inconveniences during assembly. We have many assembly videos of the trampolines also available on our website. This allows you to fully familiarize yourself with the elements before the trampoline arrives at home. The France Trampoline team
M
Rating: 4 out of 5
Order tracking communication is top-notch
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A
Rating: 4 out of 5
Perfect very fast delivery and product exactly as we expected
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P
Rating: 4 out of 5
GOOD MATERIAL, but there were missing pieces in the package so I called the number written in the assembly book to get customer service, they were supposed to call me back but the after-sales service is like I was a few days before Christmas I had to make the missing pieces myself. I AM DISAPPOINTED BY THE MANUFACTURER FOR ITS LACK OF FOLLOW-UP OF ITS AFTER-SALES SERVICE
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Response from France Trampoline
Hello, Thank you for your feedback regarding your experience with our product. We apologize for the inconveniences encountered. After checking, we have not received any email or WhatsApp message from you regarding this issue. For quick assistance, we invite you to contact us directly by phone at 05 56 36 04 62, between 9 am and 12:15 pm or between 1:30 pm and 5:30 pm. You can also write to us at the following address: [email protected]. An advisor will be happy to assist you and find a suitable solution. We hope to be able to satisfy you during your future experiences. Best regards, The France Trampoline team
P
Rating: 3 out of 5
The quality of the trampoline seems to be there. I am still disappointed that the ladder was not included in the basic offer knowing that in the photos on your site describing the product, one can see one.
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Response from France Trampoline
Hello, Thank you for your message and for your feedback on the quality of our trampoline. We understand your disappointment and we are sorry. Indeed, some photos, particularly those showing children using the trampoline, were taken with a ladder. However, we clearly specify in the product sheet of the trampoline alone that the offer includes only the trampoline and its safety net. Best regards, The France Trampoline team
B
Rating: 4 out of 5
The delivery went well. The assembly was a bit sporty to achieve good tension on the supports. The spaces between the accessories were more numerous than the number of accessories, so there was a bit of confusion but no difficulty in installation.
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D
Rating: 4 out of 5
The only downside is that I wasn't informed about the delivery... Luckily I was home when the delivery person came by, but it's a shortcoming.
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M
Rating: 3 out of 5
Unpackaged carton delivered damaged and the item inside was also damaged. For such an expensive item, it's a shame. A partial refund was made but still disappointing.
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Response from France Trampoline
Hello, We are sorry that the package was damaged by the carrier, which can unfortunately happen despite our precautions. We understand your disappointment. That is why we offered you two solutions: either a replacement of the damaged basketball panel or a partial refund of the item. Please do not hesitate to contact us if you have any questions or need further assistance. Thank you for your understanding. Best regards,
F
Rating: 4 out of 5
Packaging just strong enough.
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P
Rating: 4 out of 5
not only concerns my last order but also the previous order regarding a trampoline
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M
Rating: 4 out of 5
I am satisfied with the purchase
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L
Rating: 4 out of 5
Satisfactory product. To be confirmed over time
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A
Rating: 4 out of 5
Hello, I am satisfied with the product overall. The only downside is that I already have about fifteen plastic hooks that serve to hold the protective net which are already broken.
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P
Rating: 4 out of 5
easy access to the sales service; clear explanations, tailored to my request; substantial discount; delivery as agreed on the right date very well planned with a wide time slot, without notifying the exact arrival time as requested during the appointment, delivery in good condition, a bit rushed the delivery person was in a hurry to leave material not yet assembled so no comment on the contents of the package
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J
Rating: 4 out of 5
good service
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T
Rating: 4 out of 5
Super fast delivery
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L
Rating: 4 out of 5
The product meets my expectations (trampoline cover) and seems really sturdy. We'll see how it ages over time. It doesn't look exactly like the photo, it has many more ventilation grids than I thought. I am happy with my purchase.
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P
Rating: 4 out of 5
Small complaint: we do not know which side of the net to show outside until we place the adhesive decorative strip with Velcro.
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G
Rating: 4 out of 5
Good service
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F
Rating: 4 out of 5
Product of acceptable quality, due to an issue I needed to contact customer service, they were very responsive and provided me with an appropriate answer.
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A
Rating: 4 out of 5
Fast delivery. Well packaged. The safety net was relatively expensive, as it was only available in that shop. Therefore, one point deduction.
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V
Rating: 3 out of 5
The order and shipping service is very good. However, we are disappointed with the product.
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Response from France Trampoline
Dear Sir or Madam, We have taken your comment into account and please know that the entire team is fully available to understand the reasons for your disappointment. Customer satisfaction through the purchase, delivery, assembly, and use by children is a very important step for you and for us. To date, we have not received any email or call from you to customer service. We remain available. The France Trampoline team.
A
Rating: 4 out of 5
very good
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N
Rating: 4 out of 5
Nothing to complain about regarding the order and delivery. We ordered tubes for the trampoline net. Unfortunately, they are a bit too short even though they correspond well to those recommended for our trampoline size. This means that the net lifts up in one place!
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P
Rating: 4 out of 5
The material is OK and meets my expectations. However, a warning should be added in the description regarding the necessary dimensions of the starting platform. In particular, the height. It would also be wise to specify that the use of a harness for younger users is recommended.
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D
Rating: 4 out of 5
Delivery on time
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C
Rating: 4 out of 5
Correct price and very fast delivery. I hope the seams are strong and that the jumping mat of my trampoline lasts longer than the previous one (4 years)...
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F
Rating: 4 out of 5
Fully satisfied in everything, perhaps the length of the elastics is a little too precise
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V
Rating: 4 out of 5
The foam is larger than the circumference of the trampoline. Although it is the right model.
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C
Rating: 4 out of 5
Very good
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P
Rating: 4 out of 5
Serious carrier, package slightly damaged but not severely.
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É
Rating: 4 out of 5
Very good.
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D
Rating: 4 out of 5
Nothing to report.
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M
Rating: 4 out of 5
Good service! Thank you.
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N
Rating: 4 out of 5
Very good quality, fast and efficient delivery.
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L
Rating: 4 out of 5
Satisfied with the handling of my order.
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E
Rating: 4 out of 5
CLEAR AND EASY TO USE SITE
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J
Rating: 4 out of 5
very good
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