Customer reviews of France Trampoline

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Lydie H.

Rating: 4 out of 5

Published on 20/05/2019 à 19h12 following a purchase from 26/04/2019

Difficult to find the right net among all the products offered

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Eve P.

Rating: 4 out of 5

Published on 20/05/2019 à 16h30 following a purchase from 18/04/2019

*** is very nice

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Barbier S.

Rating: 3 out of 5

Published on 20/05/2019 à 15h25 following a purchase from 27/04/2019

Material conforms but delivery problems

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Response from France Trampoline Published on 27/04/2019

Hello, and thank you for taking the time to leave us a comment. We are sorry that the delivery of your basketball hoop was postponed due to the appointment with the carrier. We wish you very good sports moments and remain at your disposal for any questions. The France Trampoline team

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Martine A.

Rating: 4 out of 5

Published on 19/05/2019 à 16h12 following a purchase from 26/04/2019

To be sure to have my order on time, I chose an express order in 24 hours, and on the scheduled day I received a text that there was a problem and that my delivery was delayed!!! And since the next day was May 1st, I only received my package the day after that!! In the meantime, I still paid VERY, TOO much for this delivery!! Otherwise, nothing to say: very good packaging, item corresponding well to my order!

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Lionel V.

Rating: 4 out of 5

Published on 17/05/2019 à 18h57 following a purchase from 11/04/2019

It's true that once assembled, the trampoline looks great and is impressive. But the assembly is far from being as easy as in the online help videos. In particular, the famous 'exclusive' T-junctions only fit very difficultly with some other parts. Contacted, the customer service encouraged us to assemble them with force. A few well-placed hammer blows got it done. But the assembly that should have taken an afternoon ended up taking several days. And the trampoline is probably no longer fully dismountable now.

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Laurent M.

Rating: 4 out of 5

Published on 17/05/2019 à 13h55 following a purchase from 26/04/2019

Perfect

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Julien G.

Rating: 3 out of 5

Published on 16/05/2019 à 20h58 following a purchase from 26/04/2019

Good quality trampoline and easy to assemble. However, delivery was more than delayed... from 2 to 4 assured days we went to 14 days... my son could not have his gift on time... very disappointed

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Marie Laure D.

Rating: 4 out of 5

Published on 15/05/2019 à 19h58 following a purchase from 19/04/2019

Very good welcome

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Emeline P.

Rating: 4 out of 5

Published on 14/05/2019 à 20h42 following a purchase from 24/04/2019

Super solid trampoline with a good bounce. Fast delivery and no problems. Assembly took 3 hours.

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Alex A.

Rating: 4 out of 5

Published on 14/05/2019 à 17h37 following a purchase from 23/04/2019

I hired the urgent transport service and it took 5 days to receive the shipment, no one has refunded me the price of that service.

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Philippe P.

Rating: 4 out of 5

Published on 14/05/2019 à 16h24 following a purchase from 17/04/2019

Website ok, price ok, items ok. Only downside, the lack of information on the compatibility of accessories.

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Dominique R.

Rating: 4 out of 5

Published on 14/05/2019 à 15h19 following a purchase from 23/04/2019

Product conforms to our needs

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Pierre D.

Rating: 3 out of 5

Published on 13/05/2019 à 20h47 following a purchase from 20/04/2019

Late delivery despite the extra paid for a delivery within 48 hours. As a result, it arrived too late for the children to enjoy it during their vacation week.

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Response from France Trampoline Published on 23/04/2019

Hello, and thank you for taking the time to leave us a comment. Indeed, after checking, it turns out that the delivery of your trampoline took longer than expected. We sincerely apologize for this failure of the carrier which does not reflect the quality of service we offer. We are at your disposal for any questions or additional information, and we renew our apologies for the inconvenience caused. Best regards, the France Trampoline team

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Mireille C.

Rating: 4 out of 5

Published on 13/05/2019 à 13h51 following a purchase from 20/04/2019

Very satisfied, fast delivery, product conforms, inspires confidence

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Cédric T.

Rating: 4 out of 5

Published on 10/05/2019 à 15h11 following a purchase from 17/04/2019

Very efficient

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Suzanne B.

Rating: 4 out of 5

Published on 10/05/2019 à 14h45 following a purchase from 18/04/2019

purchase of a trampoline net. received, a net of very good quality, within very reasonable timeframes.

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Laurent H.

Rating: 4 out of 5

Published on 10/05/2019 à 13h24 following a purchase from 14/04/2019

Very good quality product. Perfect delivery.

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Madame D.

Rating: 4 out of 5

Published on 10/05/2019 à 09h13 following a purchase from 15/04/2019

We have a trampoline with a diameter of 4.5m since 2009 and it brings joy to both young and old. I usually say it's better than a pool because it works all year round. For this last order, I had no problems except for the delivery, which was a bit difficult to schedule, but the package arrived well, thank you.

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Brigitte M.

Rating: 4 out of 5

Published on 09/05/2019 à 17h53 following a purchase from 17/04/2019

Within the expected deadlines and delivered on a pallet. Well packaged.

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Ludivine R.

Rating: 4 out of 5

Published on 09/05/2019 à 16h13 following a purchase from 18/04/2019

Good service, fast

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Genevieve F.

Rating: 4 out of 5

Published on 08/05/2019 à 10h41 following a purchase from 17/04/2019

Very good except for frayed elastic

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Camille C.

Rating: 4 out of 5

Published on 07/05/2019 à 21h24 following a purchase from 17/04/2019

Material conforms but instruction manual in English. Possibly missing protective rubber for trees.

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Metayer D.

Rating: 4 out of 5

Published on 07/05/2019 à 13h37 following a purchase from 13/04/2019

Fast delivery

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Gilbert G.

Rating: 4 out of 5

Published on 07/05/2019 à 11h23 following a purchase from 12/04/2019

Satisfied

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Régine M.

Rating: 3 out of 5

Published on 06/05/2019 à 21h42 following a purchase from 14/04/2019

Good product, only the delivery was catastrophic, company to avoid..

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Response from France Trampoline Published on 15/04/2019

Hello, thank you for your comment and our apologies for the inconveniences regarding the delivery of your order, which was clearly not up to the quality of service we offer. We take note of your feedback and will ensure that this situation does not happen again in the future. Best regards, the France Trampoline team

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Patrick M.

Rating: 4 out of 5

Published on 06/05/2019 à 20h16 following a purchase from 14/04/2019

We received the ordered net within the expected timeframe. Good product.

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Bruno N.

Rating: 4 out of 5

Published on 06/05/2019 à 11h20 following a purchase from 14/04/2019

Very satisfactory...

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Nancy M.

Rating: 4 out of 5

Published on 06/05/2019 à 10h49 following a purchase from 25/04/2019

Everything worked out great. 👍 I found the shipping costs a bit high!

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Magalie B.

Rating: 4 out of 5

Published on 05/05/2019 à 21h21 following a purchase from 14/04/2019

Received on time

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Roxane Z.

Rating: 4 out of 5

Published on 05/05/2019 à 17h28 following a purchase from 12/04/2019

The quality of the product is really great. My daughters are having a blast. It's true that the price is quite high but for now we are really not disappointed, we'll see in the long run. Just a little 'issue' upon reception because the delivery person did not want to go further than my sidewalk while I have a driveway and I live in the city center, plus I was alone at home with my children, it was impossible for me to carry it alone given the weight, but this is only related to the delivery.

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Philippe G.

Rating: 4 out of 5

Published on 05/05/2019 à 10h34 following a purchase from 11/04/2019

Very good service. No surprises.

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Prisca L.

Rating: 4 out of 5

Published on 04/05/2019 à 09h50 following a purchase from 17/04/2019

Was always informed about the delivery status and the goods were delivered within 2 weeks, although they were not in stock at the time of ordering.

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Anne G.

Rating: 4 out of 5

Published on 03/05/2019 à 17h30 following a purchase from 12/04/2019

For the delivery, I do not recommend the delivery person.

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Sylvaine M.

Rating: 4 out of 5

Published on 03/05/2019 à 13h50 following a purchase from 05/04/2019

Good advice

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Astrid H.

Rating: 4 out of 5

Published on 02/05/2019 à 14h10 following a purchase from 12/04/2019

The only negative remark is that I have already seen trampolines of this brand at friends' houses and their net had a zipper closure. On mine, the closure system is more complicated and the passage is very narrow. This system is not practical...

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Sophie B.

Rating: 4 out of 5

Published on 02/05/2019 à 08h33 following a purchase from 01/04/2019

Very happy with my purchase but I am disappointed about one point: I bought the Booster trampoline to support a weight of 150kg max and not 120kg with the entry-level trampoline. And upon unpacking, surprise, the tarp indicates 120kg, the manual indicates 120kg... The customer service, very quick and pleasant, by phone and by email, confirmed to me that my trampoline supports 150kg because the structure is sturdier but I have no document certifying this apart from the website. It's a shame given the price of the trampoline.

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Nadege G.

Rating: 4 out of 5

Published on 02/05/2019 à 08h15 following a purchase from 10/04/2019

Hello, as usual, the products are of excellent quality. Fast delivery. It's a shame that I made a mistake on one item!!

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Joel G.

Rating: 4 out of 5

Published on 01/05/2019 à 21h27 following a purchase from 10/04/2019

Everything went well until the delivery which was poorly organized. The product arrived almost a week after the expected deadline and I had to go pick it up myself at the regional storage to retrieve it on time.

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Carine L.

Rating: 4 out of 5

Published on 01/05/2019 à 16h12 following a purchase from 30/03/2019

-

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Veronique M.

Rating: 4 out of 5

Published on 30/04/2019 à 17h49 following a purchase from 09/04/2019

Very good product, fast delivery

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