Customer reviews of France Trampoline

Hello Sir, Thank you for your message. We apologize for the inconveniences you encountered during delivery. As soon as you reported the problem to us, we immediately sent a new batch of springs, acting as quickly as possible. We sincerely hope that, despite this situation, the ordered spare parts meet your expectations. Please do not hesitate to contact us if you need further assistance. Once again, we apologize for this incident. We remain at your disposal for any further information, Best regards, The France Trampoline team.

Hello Sir, Thank you for your message. We are sorry that the instructions did not seem clear enough to you. We acknowledge that improvements are necessary in this area, and please know that we are actively working on it. Our team is available from Monday to Friday, from 9 am to 5:30 pm, to answer all your questions and assist you. Regarding the delivery conditions, we are also sorry for the inconveniences encountered. We have sent you an email to obtain more details about the situation. If the agreed delivery address was not accessible by a van-type truck (minimum 30m3), it is possible that you discussed another delivery location with the carrier. We would like to understand what happened in order to find a solution to compensate for the situation encountered. Despite these difficulties, we hope that your trampoline gives you complete satisfaction. Again, our apologies for these inconveniences. Best regards. The France Trampoline team.

Hello, Thank you for your feedback. We are sorry that you are disappointed with the quality of the parts from your last order. It is important to note that the trampoline you purchased 12 years ago is now part of our mid-range. This explains why the current parts may seem less robust compared to those from your initial purchase. We also offer parts for our higher range, such as the Boost'Up model, which offer a much higher quality of parts. These parts are compatible with your current trampoline if you wish to regain the durability and quality you were used to. Do not hesitate to contact us if you would like more information about these options. Best regards, The France Trampoline team.

Hello Sir, Thank you for your message. We are sorry that the instructions did not seem clear enough to you. We acknowledge that there are aspects to improve, and rest assured that we are actively working to perfect them. Please know that our team is available from Monday to Friday, from 9 am to 5:30 pm, to answer all your questions and provide you with the necessary assistance. Regarding the fiberglass arcs that you broke, we regret that you did not contact us immediately. We could have sent you a replacement arc without delay. We have sent you an email to see if you are still interested in receiving a new arc. We still hope that your trampoline brings you satisfaction. Do not hesitate to get back to us for any other questions or needs. Thank you again for your understanding and patience. We remain at your disposal for any further information. Best regards, The France Trampoline team.

Hello Sir, Thank you for your feedback. When making a purchase, we inform our customers that the delivery time is generally between 2 and 5 working days after the package has been handed over to the carrier. Normally, once the package is taken in charge, the carrier contacts you by email and SMS to provide you with the tracking number of your order. Additionally, when it is ready to deliver your package, they will contact you to set a delivery date. We sincerely apologize if this did not go as planned. We still hope that the net will meet your expectations. If you need anything, do not hesitate to contact us. We remain at your disposal for any further information. Have a nice day, Best regards. The France Trampoline team.

Hello, Thank you for your message and for your feedback regarding the ordered trampoline net. We are truly sorry to learn that you received a product that did not meet the needs of your trampoline. We have checked and confirmed that we indeed sent you the net for a trampoline with 8 posts, as indicated on the product sheet. Indeed, the model you received is specifically designed for trampolines equipped with 8 posts, and we clearly mention this in the product description. We sincerely apologize for this misunderstanding. We are aware that this discrepancy may have caused inconvenience, especially with the kids eager to use the trampoline. We remain at your disposal for any further information, Best regards. The France Trampoline team

Hello, Thank you very much for your feedback. We are truly sorry to hear that you encountered difficulties when assembling your trampoline. However, we hope that once assembled, it fully meets your expectations and those of your family. Regarding the issue with the green and white band that seems too short, we have noted your comment and sent you a message to obtain more details. Your opinion is valuable to us, and we want to ensure that everything is in order. As soon as we have your response, we will make the necessary adjustments to resolve this issue. We remain at your disposal for any further information, Best regards, The France Trampoline team.

Hello Sir, Thank you very much for your comment. We acknowledge that the delivery times were long and we sincerely apologize for this wait. As soon as you placed your order, we informed you of our stock situation and proposed an alternative with a different colored cushion. We completely understand that this option did not suit you. We are working tirelessly to improve our processing and delivery times to better meet your expectations. We are delighted to know that, despite this delay, you are satisfied with the quality of our product. Your positive feedback is a true source of motivation for us. Thank you again for your recommendation and understanding. We remain at your disposal for any further information, Best regards, The France Trampoline team.