Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 3 and 4 stars

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Eric J.

Published on 31/01/2019 à 18h30 following a purchase from 17/12/2018

Despite a second delivery, my net remains loose after a week of use.

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Denis S.

Published on 29/01/2019 à 18h44 following a purchase from 08/01/2019

Well-documented order, delivery on time.

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Philippe S.

Published on 28/01/2019 à 16h53 following a purchase from 07/01/2019

Very professional, fast, and very serious.

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Hubert G.

Published on 26/01/2019 à 21h28 following a purchase from 29/12/2018

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Jacques I.

Published on 21/01/2019 à 14h30 following a purchase from 21/12/2018

Very easy purchase by phone. Very friendly interlocutors. Catastrophic delivery due to the use of the DPD service provider.

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Olivier A.

Published on 20/01/2019 à 11h49 following a purchase from 30/12/2018

As of today (3 weeks after purchase and assembly), we are very satisfied with the product. The contact with the carrier for the appointment and delivery was impeccable. The assembly went well too, no major difficulties. The trampoline is of superior quality to our previous model (***). As a parent, I appreciate the very sturdy double door. The little one is having a blast and our acrobat is having a great time. I also jump on it from time to time and it holds up well. Good value for money. We will recommend it.

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Laurent D.

Published on 19/01/2019 à 22h35 following a purchase from 23/12/2018

****

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Montse V.

Published on 16/01/2019 à 10h30 following a purchase from 18/12/2018

We compared it for kings, we bought it to be outside, so we will wait until March to set it up. For now, the service to send it was good

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Julien P.

Published on 13/01/2019 à 20h44 following a purchase from 21/12/2018

Following the return service, disappointing handling on the first contact. On the second contact, you managed to assess the situation of the request. And the after-sales service was carried out. Regarding the delivery, the driver showed up in the morning while the appointment was made for the afternoon. He left a message saying that the second visit would be charged because no one was present during the delivery. After a call, he returned in the afternoon without extra cost. This nonetheless leaves a rather negative feeling about the overall service. However, I want to emphasize the quality of the material from France trampoline as it is present with many of my acquaintances, which is why despite everything I would reorder from them if I need a new trampoline.

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Response from France Trampoline Published on 25/12/2018

Hello, and thank you for taking the time to leave us a comment. We apologize for these delivery issues that are beyond our control, and we wish you very good moments on your trampoline! Best regards, the France Trampoline team

Magalie S.

Published on 09/01/2019 à 22h46 following a purchase from 19/12/2018

Delighted

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Gilles G.

Published on 08/01/2019 à 17h54 following a purchase from 18/12/2018

Disappointed that the material was not delivered completely the first time

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Response from France Trampoline Published on 20/12/2018

Hello, and first of all thank you for taking the time to leave us a comment. We are sorry that your order was only partially delivered to you at first. Our sales service then sent you the missing part so that you could properly install your cover. We apologize for this inconvenience and wish you good times on your trampoline! Best regards, the France Trampoline team

Martin A.

Published on 07/01/2019 à 19h24 following a purchase from 16/12/2018

Just 12 days to be delivered

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Isabelle L.

Published on 06/01/2019 à 16h13 following a purchase from 14/12/2018

The advice is excellent and reassuring. The transport is not very reliable in terms of timing and the driver did not want to put the package in the garden.

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Jean-Benoit M.

Published on 02/01/2019 à 20h23 following a purchase from 06/11/2018

I am rather satisfied, except for the announced delivery times of 3 weeks of production... A few days before the end of the 3 weeks I receive an email informing me that it will actually be almost 2 months (surely due to overloaded production scheduling).... I had to respond expressing my disappointment for the deadline to be shortened. If the deadline had been announced from the start (not a few days before the date I thought I would receive the package), I could have been more understanding.

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Annick R.

Published on 02/01/2019 à 17h21 following a purchase from 06/12/2018

Quality service, received on time, gift arrived at the right moment, waiting for use.

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Annick R.

Published on 02/01/2019 à 13h14 following a purchase from 06/12/2018

It has not been unpacked, the envelope is soft, I will tell you more when we have installed it

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Valérie D.

Published on 02/01/2019 à 09h48 following a purchase from 11/12/2018

Item conforms to our expectations. Assembly instructions not always very clear.

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Guy D.

Published on 01/01/2019 à 10h10 following a purchase from 11/12/2018

Good, no particular remarks.

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Francine M.

Published on 31/12/2018 à 15h24 following a purchase from 09/12/2018

Assembly a bit difficult. Instructions not clear regarding the installation of the protective sleeve.

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Sophie N.

Published on 30/12/2018 à 15h44 following a purchase from 07/12/2018

Super trampoline of good quality, fast delivery. A bit tedious to assemble even with two adults, plan for a good half day. The children are thrilled! They jump 'super high'.

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Martine B.

Published on 28/12/2018 à 17h21 following a purchase from 07/12/2018

We haven't opened the packages yet since the children are not on site, this will happen during January, thank you.

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Florian F.

Published on 28/12/2018 à 13h16 following a purchase from 07/12/2018

Serious from start to finish.

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Annie P.

Published on 28/12/2018 à 11h31 following a purchase from 06/12/2018

In line with our expectations.

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Benjamin V.

Published on 26/12/2018 à 10h39 following a purchase from 05/12/2018

Fast shipping and delivery, delivery instructions respected.

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Rodolphe R.

Published on 22/12/2018 à 17h42 following a purchase from 29/11/2018

well-packaged product, serious shipping

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Aubert S.

Published on 21/12/2018 à 15h47 following a purchase from 18/10/2018

Slow response for all procedures, the delivery time was not met and the delay was excessive.

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Marc J.

Published on 20/12/2018 à 22h26 following a purchase from 29/11/2018

There is a problem with the delivery address for the carrier to deliver to me, I didn't understand anything, we have registered our address on your site thank you.

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Lou G.

Published on 20/12/2018 à 20h19 following a purchase from 29/11/2018

Simple order, fast delivery, product exactly as presented on the site.

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John-Thomas T.

Published on 20/12/2018 à 10h44 following a purchase from 28/11/2018

The package arrived several days late... But compliant...

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Response from France Trampoline Published on 30/11/2018

Hello, thank you for your comment. We are sorry for this delivery delay, unfortunately independent of our will, especially at this end of the year. The France Trampoline team

Lucie U.

Published on 19/12/2018 à 18h18 following a purchase from 27/11/2018

Very good website, Since it's a Christmas gift the product hasn't been opened or tested yet Arrived very quickly after placing the order Can't wait to see the quality That's why I only give 4 stars

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Françoise N.

Published on 19/12/2018 à 12h57 following a purchase from 28/11/2018

My trampoline is in winter storage. Therefore, I couldn't set up the ordered part. Order received very quickly but I didn't appreciate the delivery service that doesn't notify, bumps into the door and announces another delivery day without giving any time, neither morning nor afternoon.....

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Dominique F.

Published on 18/12/2018 à 16h13 following a purchase from 27/11/2018

package very damaged crushed everywhere

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Response from France Trampoline Published on 30/11/2018

Hello, and thank you for taking the time to leave a comment. We are sorry that the delivery did not bring you complete satisfaction: if this situation were to arise again in the future, please make sure to clearly state your precise reservations on the delivery note from the driver at the time of receipt, in order to allow for the opening of a claim against the carrier. We remain at your disposal for any questions, the France Trampoline team.

Nicole C.

Published on 17/12/2018 à 21h44 following a purchase from 24/11/2018

Delivery on time of a product that meets our expectations

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Eric B.

Published on 17/12/2018 à 18h26 following a purchase from 25/11/2018

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Astrid L.

Published on 17/12/2018 à 15h46 following a purchase from 26/11/2018

Regarding the number of stars, it is not appropriate because concerning the delivery nothing to say, perfect. As for the product, I can't tell you anything for now, the trampoline being a gift for Christmas, it has not yet been set up. Best regards.

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Response from France Trampoline Published on 28/11/2018

Hello, and thank you for your comment! We wish you a very happy end of year celebrations and good times on your trampoline! The France Trampoline team

Imhoff M.

Published on 16/12/2018 à 11h25 following a purchase from 24/11/2018

Very happy with my purchase. Great ease of contact with the supplier (directly). Very attentive.

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Annie R.

Published on 13/12/2018 à 10h49 following a purchase from 21/11/2018

for now nothing to report, now we are waiting for Christmas to discover the product

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Grégory D.

Published on 11/12/2018 à 17h26 following a purchase from 20/11/2018

Product delivered quickly with a very professional carrier I will show it next spring but I have no doubt about the quality

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Angelo T.

Published on 03/12/2018 à 09h35 following a purchase from 10/11/2018

I bought small black plastic hooks (30). They are not identical to the originals and of lower quality. For the rest, nothing to report.

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Joseph I.

Published on 28/11/2018 à 17h41 following a purchase from 06/11/2018

So far everything is fine.

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