The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
I had requested a quote to replace damaged parts due to a storm. The quote was incomplete so I had a bad surprise at the time of ordering. I then called customer service and spoke to a very competent person, which allowed me to only order certain parts that I really needed and that were not referenced on the site. In the end, very happy and the products are really of quality.
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Marion C.
Rating: 3 out of 5
following a purchase from 29/07/2018
spare parts a bit expensive delivery very unsatisfactory: postponed twice at the last moment, so forced to be stuck waiting for delivery 3 times and therefore delivery times too long.
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Response from France Trampoline
Hello, thank you for your comment. We are sorry that the delivery of your order was delayed and we apologize for the inconvenience. The quality of service from carriers can sometimes be affected during the summer periods, with extended delays or even postponements when the package has not yet reached the final distribution agency. We apologize once again and wish you good times on your trampoline! The France Trampoline team
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Jean Louis D.
Rating: 4 out of 5
following a purchase from 28/07/2018
Quality material
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Bernard G.
Rating: 4 out of 5
following a purchase from 26/07/2018
Good product, efficient after-sales service
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Torsten E.
Rating: 4 out of 5
following a purchase from 09/08/2018
The information about the delivery status was good and the delivery was also good and prompt. The trampoline tent is a real eye-catcher and a cool item.
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Anne B.
Rating: 4 out of 5
following a purchase from 25/07/2018
Good follow-up of my order. But the shipping costs to Martinique are really exaggerated. The mode of transport should be reviewed
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Marie-josée C.
Rating: 4 out of 5
following a purchase from 27/07/2018
Good
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Franck L.
Rating: 4 out of 5
following a purchase from 13/07/2018
Very good service and delivery time, the deadlines are well respected. Assembly is quite simple and the materials used seem to be of good quality (to be seen over time).
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Hervé B.
Rating: 4 out of 5
following a purchase from 23/07/2018
Good service and very good product
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Christian N.
Rating: 4 out of 5
following a purchase from 23/07/2018
very good nothing to say
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Cédric R.
Rating: 4 out of 5
following a purchase from 23/07/2018
I am very satisfied with my purchase, very good site and very good customer service.
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Alexandra V.
Rating: 4 out of 5
following a purchase from 17/06/2018
order of a net for jump300, of lower quality than the original
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Marielle C.
Rating: 4 out of 5
following a purchase from 23/07/2018
Product that seems to be of good quality compared to the one we had before. To see over time. Fast delivery
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Patrick R.
Rating: 4 out of 5
following a purchase from 23/07/2018
Good
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Rudy S.
Rating: 4 out of 5
following a purchase from 22/07/2018
very good welcome and appropriate advice
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Daniel R.
Rating: 4 out of 5
following a purchase from 23/07/2018
very happy with my product the delivery was fast
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Frédérick P.
Rating: 4 out of 5
following a purchase from 20/07/2018
Good part for my trampoline.
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Bertand P.
Rating: 4 out of 5
following a purchase from 23/07/2018
Good overall despite the broken top of the pole but quick resend
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Raoul D.
Rating: 4 out of 5
following a purchase from 13/07/2018
The carrier did not deliver within the scheduled time slot (8am - 11am), indicated by email that I would be delivered on the scheduled day (so waiting on site all day) then at 7pm a new email stating that I would not be delivered on the scheduled day but the next day without specifying hours... ultimately delivery at 4pm the day after the scheduled day. On the delivery slip, the instructions for delivery to the neighbor in case of absence were not indicated: they were on the package that the delivery person probably did not check...
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Mo C.
Rating: 4 out of 5
following a purchase from 20/07/2018
Very good product, very good service.
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Christian L.
Rating: 4 out of 5
following a purchase from 19/07/2018
Good phone reception.
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Antonio U.
Rating: 4 out of 5
following a purchase from 18/07/2018
Very available and professional.
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Frederic C.
Rating: 4 out of 5
following a purchase from 17/07/2018
Good
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Xavier R.
Rating: 4 out of 5
following a purchase from 15/07/2018
Good quality material. Assembly instructions could be more explicit. Timely delivery. We are satisfied.
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Daniel B.
Rating: 4 out of 5
following a purchase from 16/07/2018
Fairly quick delivery, good quality product, nothing to compare with an original tarp, I am satisfied with my purchase. One small remark, it was packaged in a plastic bag, which does not protect the tarp in case of tearing or otherwise; knowing the carriers.....
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Chrystelle G.
Rating: 4 out of 5
following a purchase from 17/07/2018
Good service
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Philippe H.
Rating: 4 out of 5
following a purchase from 23/06/2018
Quality product. Clear assembly instructions.
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Thierry C.
Rating: 4 out of 5
following a purchase from 14/07/2018
I recommend France Trampoline, quality item, and very well secured for children. Just one downside: the zipper for the opening is too narrow to get inside the trampoline, no support handle, which means that you pull on the zipper at the risk of breaking it.
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Noel P.
Rating: 3 out of 5
following a purchase from 05/06/2018
The material is very good despite a missing part (clamp) The online instructions do not match the current model; the same goes for the main paper instructions. Main problem: the package tracking system is completely failing; I had to call three times to get information and make an appointment directly with the last carrier.
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Response from France Trampoline
Hello, thank you for your comment. Please feel free to contact us at the following address contacte-trampoline.com for the missing part. We are sorry that the delivery did not bring you complete satisfaction. We take note of your comment to improve the service offered. The France trampoline Team
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Betty H.
Rating: 4 out of 5
following a purchase from 10/07/2018
good service
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Renaud D.
Rating: 4 out of 5
following a purchase from 13/07/2018
The installation guide is more than succinct, you should specify the installation height and the minimum or maximum gap between the top and bottom bands regarding the product I purchased.
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Michel C.
Rating: 3 out of 5
following a purchase from 01/06/2018
Very good product but too long delays.
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Response from France Trampoline
Hello, Thank you for taking the time to write to us. We would like to apologize for the delivery delays of your order. However, you ordered one or more items that are "awaiting restocking". Unfortunately, for technical reasons, we cannot partially ship an order. Your order could be prepared as soon as the missing item is received and was delivered to you within 24 hours. We remain at your disposal for any questions, the France Trampoline team.
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Jean-pierre V.
Rating: 4 out of 5
following a purchase from 05/07/2018
The trampoline was delivered quickly; we managed to assemble it easily, the explanations being very clear. The net wasn't even set up when our little girl of 3 and a half was jumping on it. For now, we are satisfied with our purchase; the material seems serious... to be seen over time....
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Perraut S.
Rating: 4 out of 5
following a purchase from 11/07/2018
After the order was placed, we were delivered very quickly. Delivery time shorter than expected.
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Ludovic S.
Rating: 4 out of 5
following a purchase from 11/07/2018
Very good, very good item, fast delivery.
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Pierre M.
Rating: 4 out of 5
following a purchase from 11/07/2018
Transport a bit expensive.
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Emmanuelle M.
Rating: 4 out of 5
following a purchase from 11/07/2018
Top delivery. Well explained assembly. Quality material. Happy children. In short, the best.
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Ramona A.
Rating: 4 out of 5
following a purchase from 09/07/2018
Improve the telephone service (it is very difficult to make an inquiry by phone) it is always busy. The transport company (Seur) is very deficient, the goods are delivered late or even delivered to the wrong destination.
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Philippe T.
Rating: 4 out of 5
following a purchase from 29/06/2018
Order conforms to the order. Good product.
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Gregory H.
Rating: 4 out of 5
following a purchase from 06/07/2018
Fast and serious delivery
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