Customer reviews of France Trampoline

Happy

Very good

Very good service.

Very good product and delivered quickly by France trampoline. Just the delivery service is a bit limited...: does not show up at the right address and sends you a message saying that if you are not there when the delivery person returns, you will be charged *** for the delivery... luckily I ran into the delivery person further up the street...

Good product, good timing, and good delivery but lacks an explanation for filling with sand

The trampoline is very good... We are very happy with the product! The downside is on the 'commercial' side. We found the offer unclear because we thought we would benefit from the internet offer of July with the free Trampofoot... except that we ordered during a sale period! We thought we would benefit from both... and unfortunately not! Ultimately, the sales were less advantageous than the Trampofoot offer, which left us with a bit of a bitter taste!!! (about *** euros on the site, while we saved *** euros on the trampoline...) In short, sales that are not really sales!!! Too bad!

We took an Initio 430 trampoline, apart from a small logistics hiccup (which was very well managed, by the way), the material is rather correct, no particular problem for assembly (instructions are quite clear), however, you need two people to assemble the safety net. In short, no issues, good purchase, children delighted of course.

Nothing to complain about, good products and good service.

I had requested that the delivery not take place before July 10. On July 6, the delivery person called me saying he was at my door. I obviously wasn't there. The actual delivery then went well at a time when I was there.

The delivery was very good, the quality of the mat was also good, but the only thing is that the assembly instructions should be better, it is quite complicated to assemble it, especially without knowing well where each piece goes. Thank you.

Satisfied

Very good quality of service

Very good telephone service to guide us on the choice and after-sales service for some information on assembly; very good quality product. However, I do not recommend the paid option for delivery in 24/48h: for an order placed on Wednesday evening, we went to pick up the product ourselves at the carrier's warehouse the following Tuesday, for fear of waiting at least another 24h (it may not seem like much, but for a birthday gift, it's a bit annoying).

good

Fast delivery. Product arrived in good condition.

Very well informed by customer service. A bit of a wait as the product was not available right away. Product met my expectations.

Very good

Perfect product according to the measurements! - But two months of waiting anyway! (With 2 follow-ups because my trampoline order seemed lost!)

The telephone support was very satisfactory and comprehensive. The delivery times were respected and the goods arrived in perfect condition. The assembly manual was very sparse, but still sufficient. The assembled product meets expectations.

Products conform to the description. Delivery quite fast.

First delivery after 6 to 7 weeks with poorly made cuts, so we had to wait another 0 days to be delivered

Living in Switzerland, there were some delivery issues

Very good. The boys had fun.

A bit of a long wait because the product was out of stock

Perfect! Well received the bundle of samples presented on your site. But I had requested (in the small comment box) an additional sample (if possible) of the smallest net (mesh 6.5x7mm) existing on your site and my client is interested in that mesh. No response on this subject in your letter accompanying the package!?

Delivery on time, impeccable. Good quality trampoline I am very satisfied. Only small downside, the assembly manual lacks details such as the exact position to put the protective net and for example it is not indicated that you need to put 2 fixings per pole for the protective net. There are also no markers to know which spring to attach to which hook. With some logic, you can still manage.

Good product

Perfect product corresponding to our order Good quality, just missing an additional tensioner, allowing to put one on each side to stretch it properly

Product conforms to my expectations....not easy to adjust in height despite the fairly explanatory manual. ...the children are having a great time and that's the main thing!

Good product. The assembly instructions could be improved.

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Very fast order tracking and reception. I recommend.

very good quality, it makes a difference

The only downside is that the delivery was made unexpectedly without notifying us. We were at home so everything went well.

France Trampoline is a regular supplier for me. After a trampoline, I bought a zip line. For both, complete satisfaction with the design of the equipment and the quality of service and contact.

Fast service.

The delivered product is completely satisfactory. It replaces an old trampoline mat, several attachments of which had given way, and many were weakened. The order was facilitated by all the useful indications to avoid any dimension errors. It is unnecessary to call us to make this verification... But it's a pity that the delivery to a Relay Point did not work at the time of the order: a computer problem to solve, which would have allowed to reduce shipping costs (which can make a difference)... Now, our Marsupilami is delighted: the gain in elasticity of the new mat allows him to jump even higher.

Perfect

Trampoline ordered on April 29 to have it according to the announced deadlines at the time of order, the week of May 4 to 11 (holidays) when my little grandchildren were there. For info, on some sites like ***, announcement banner that delivery delays due to holidays. Not on France Trampoline. Delivered on the 11th to avoid frustrating the children, so left in its state and not assembled. Assembled on July 1 upon return of our grandchildren (I could have waited for the sales without worry if I had known and I would have received the free foot trampoline and the trampoline would have been assembled at the same time!).....and there, we realize that one spring has the two hooks in reverse.....New loss of time to call. As for the trampoline, we are very satisfied today. We are only disappointed with the non-respect of the announced delivery commitments (wrongly) and the absence of any commercial gesture due to these delays which caused great disappointment because we had announced to our little ones the arrival of the trampoline and this has indeed postponed the use of this trampoline by a month and a half for these little children living far from us.

good responsiveness and good customer service