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L
Rating: 4 out of 5
Very good, very good item, fast delivery.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 3 and 4 stars
Reset filtersP
Rating: 4 out of 5
Transport a bit expensive.
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E
Rating: 4 out of 5
Top delivery. Well explained assembly. Quality material. Happy children. In short, the best.
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R
Rating: 4 out of 5
Improve the telephone service (it is very difficult to make an inquiry by phone) it is always busy. The transport company (Seur) is very deficient, the goods are delivered late or even delivered to the wrong destination.
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P
Rating: 4 out of 5
Order conforms to the order. Good product.
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G
Rating: 4 out of 5
Fast and serious delivery
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A
Rating: 4 out of 5
Happy
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A
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
Very good service.
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F
Rating: 4 out of 5
Very good product and delivered quickly by France trampoline. Just the delivery service is a bit limited...: does not show up at the right address and sends you a message saying that if you are not there when the delivery person returns, you will be charged *** for the delivery... luckily I ran into the delivery person further up the street...
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S
Rating: 4 out of 5
Good product, good timing, and good delivery but lacks an explanation for filling with sand
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M
Rating: 3 out of 5
The trampoline is very good... We are very happy with the product! The downside is on the 'commercial' side. We found the offer unclear because we thought we would benefit from the internet offer of July with the free Trampofoot... except that we ordered during a sale period! We thought we would benefit from both... and unfortunately not! Ultimately, the sales were less advantageous than the Trampofoot offer, which left us with a bit of a bitter taste!!! (about *** euros on the site, while we saved *** euros on the trampoline...) In short, sales that are not really sales!!! Too bad!
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Response from France Trampoline
Hello, thank you for taking the time to leave a comment. We are sorry for your feelings and understand your disappointment; it was clearly stated that the offer was not combinable with other discounts or reductions. We hope that the moments spent on your trampoline will help you forget these inconveniences. On your next order, do not hesitate to contact us, we will offer you a Trampofoot! The France Trampoline team
F
Rating: 4 out of 5
We took an Initio 430 trampoline, apart from a small logistics hiccup (which was very well managed, by the way), the material is rather correct, no particular problem for assembly (instructions are quite clear), however, you need two people to assemble the safety net. In short, no issues, good purchase, children delighted of course.
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G
Rating: 4 out of 5
Nothing to complain about, good products and good service.
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E
Rating: 3 out of 5
I had requested that the delivery not take place before July 10. On July 6, the delivery person called me saying he was at my door. I obviously wasn't there. The actual delivery then went well at a time when I was there.
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Response from France Trampoline
Hello, we thank you for your comment and apologize for this inconvenience regarding the delivery of your cushion. Although we strive to provide the best quality of service possible, we are still dependent on the services of carriers, who do their best to ensure delivery meets customer expectations but can sometimes also encounter unforeseen issues. We renew our apologies and remain at your disposal for any questions. The France Trampoline team
F
Rating: 4 out of 5
The delivery was very good, the quality of the mat was also good, but the only thing is that the assembly instructions should be better, it is quite complicated to assemble it, especially without knowing well where each piece goes. Thank you.
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S
Rating: 4 out of 5
Satisfied
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O
Rating: 4 out of 5
Very good quality of service
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A
Rating: 4 out of 5
Very good telephone service to guide us on the choice and after-sales service for some information on assembly; very good quality product. However, I do not recommend the paid option for delivery in 24/48h: for an order placed on Wednesday evening, we went to pick up the product ourselves at the carrier's warehouse the following Tuesday, for fear of waiting at least another 24h (it may not seem like much, but for a birthday gift, it's a bit annoying).
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F
Rating: 4 out of 5
good
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L
Rating: 4 out of 5
Fast delivery. Product arrived in good condition.
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L
Rating: 4 out of 5
Very well informed by customer service. A bit of a wait as the product was not available right away. Product met my expectations.
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Y
Rating: 4 out of 5
Very good
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J
Rating: 3 out of 5
Perfect product according to the measurements! - But two months of waiting anyway! (With 2 follow-ups because my trampoline order seemed lost!)
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Response from France Trampoline
Hello, and thank you for your comment. We are delighted that your trampoline brings you satisfaction, and we apologize for the duration of manufacturing and shipping which was indeed a bit long for your order. We remain at your disposal for any questions, the France Trampoline team.
A
Rating: 4 out of 5
The telephone support was very satisfactory and comprehensive. The delivery times were respected and the goods arrived in perfect condition. The assembly manual was very sparse, but still sufficient. The assembled product meets expectations.
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B
Rating: 4 out of 5
Products conform to the description. Delivery quite fast.
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G
Rating: 3 out of 5
First delivery after 6 to 7 weeks with poorly made cuts, so we had to wait another 0 days to be delivered
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave a comment. We are sorry that the reception of your net took so long, and we particularly understand your frustration due to the cutting problem. We place particular importance on our customers' satisfaction, and we strive to offer the best quality of service; unfortunately, we are not immune to occasional manufacturing problems with custom products. We are at your disposal for any further information and renew our apologies for the inconveniences encountered. The France Trampoline team
C
Rating: 3 out of 5
Living in Switzerland, there were some delivery issues
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Response from France Trampoline
Hello, indeed the delivery of your package was particularly long, despite an effective shipment the day after your order. We apologize for this wait, which is entirely independent of our will, and hope that your tent will bring you complete satisfaction! Remaining at your disposal, the France Trampoline team
C
Rating: 4 out of 5
Very good. The boys had fun.
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C
Rating: 4 out of 5
A bit of a long wait because the product was out of stock
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C
Rating: 4 out of 5
Perfect! Well received the bundle of samples presented on your site. But I had requested (in the small comment box) an additional sample (if possible) of the smallest net (mesh 6.5x7mm) existing on your site and my client is interested in that mesh. No response on this subject in your letter accompanying the package!?
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Response from France Trampoline
Hello, The smallest mesh offered on our site is indeed the 13x13mm, included in the sample of nets that was sent to you. Unfortunately, we do not offer a net in 6.5x7mm. We remain at your disposal for any questions, The France Trampoline team
L
Rating: 4 out of 5
Delivery on time, impeccable. Good quality trampoline I am very satisfied. Only small downside, the assembly manual lacks details such as the exact position to put the protective net and for example it is not indicated that you need to put 2 fixings per pole for the protective net. There are also no markers to know which spring to attach to which hook. With some logic, you can still manage.
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M
Rating: 4 out of 5
Good product
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J
Rating: 4 out of 5
Perfect product corresponding to our order Good quality, just missing an additional tensioner, allowing to put one on each side to stretch it properly
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C
Rating: 4 out of 5
Product conforms to my expectations....not easy to adjust in height despite the fairly explanatory manual. ...the children are having a great time and that's the main thing!
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C
Rating: 4 out of 5
Good product. The assembly instructions could be improved.
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F
Rating: 4 out of 5
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M
Rating: 4 out of 5
Very fast order tracking and reception. I recommend.
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P
Rating: 4 out of 5
very good quality, it makes a difference
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P
Rating: 4 out of 5
The only downside is that the delivery was made unexpectedly without notifying us. We were at home so everything went well.
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