Customer reviews of France Trampoline

9,4 /10

Based on 22 065 published reviews

5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 3 and 4 stars

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Michel M.

Published on 14/06/2018 à 20h36 following a purchase from 03/03/2018

good phone reception

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Arnaud L.

Published on 12/06/2018 à 19h58 following a purchase from 03/05/2018

No issues with the delivery, but a broken part... so handling wasn't very delicate...

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Response from France Trampoline Published on 04/05/2018

Hello, thank you for your comment! We are sorry that your order did not fully satisfy you. In order to set up a warranty claim, could you please send us one or more photos of the broken part to [email protected]? We will contact you quickly to send you the concerned part. We remain at your disposal, The France Trampoline team

Alex C.

Published on 12/06/2018 à 19h11 following a purchase from 21/05/2018

Very efficient and friendly.

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Bernard G.

Published on 12/06/2018 à 11h12 following a purchase from 22/05/2018

Order processed and delivered quickly.

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Magali C.

Published on 11/06/2018 à 20h26 following a purchase from 14/05/2018

Very good and faster than expected.

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Tanguy D.

Published on 11/06/2018 à 19h29 following a purchase from 17/05/2018

Nothing to report

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Jean-christophe R.

Published on 10/06/2018 à 13h55 following a purchase from 13/05/2018

Nothing to report

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Benoit L.

Published on 08/06/2018 à 19h31 following a purchase from 11/05/2018

Good telephone reception. Available staff

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Philippe S.

Published on 06/06/2018 à 19h59 following a purchase from 15/05/2018

Everything is okay regarding the product, the order, and the delivery to the carrier. Then a fiasco from the carrier to the house. The package never arrived, I had to take time off to go pick it up from your provider.

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Gladys D.

Published on 05/06/2018 à 19h38 following a purchase from 14/05/2018

Fast delivery

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Salvador C.

Published on 05/06/2018 à 18h32 following a purchase from 05/04/2018

the phone support

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Isabelle C.

Published on 05/06/2018 à 15h16 following a purchase from 10/05/2018

Ease of ordering and timely delivery

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Comite Des Fetes V.

Published on 05/06/2018 à 14h37 following a purchase from 14/05/2018

Everything was perfect: No issues!!! Keep it up and success will be assured!

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Lionel M.

Published on 05/06/2018 à 13h56 following a purchase from 10/05/2018

Mediocre carrier. I have two trampolines for a long time, I cannot answer the following questions.

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Response from France Trampoline Published on 13/05/2018

Hello, Thank you for taking the time to comment on your order, and we are sorry that the delivery did not fully meet your satisfaction. Unfortunately, the quality of service of some carriers is not always up to the quality of service we are used to providing. However, please know that measures have been taken to only work with the most reliable carriers from now on. We apologize again for this inconvenience and are at your disposal for any further information. The France Trampoline team.

Nathalie B.

Published on 05/06/2018 à 08h29 following a purchase from 05/05/2018

France Trampoline is very attentive to its customers. When I ordered my jumping mat, they called me back to check if I had taken the right dimensions. So don't hesitate to place an order or call them beforehand, very good team. Thank you.

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Chantal M.

Published on 04/06/2018 à 15h43 following a purchase from 12/05/2018

Very good product, meets our expectations. Assembly is a bit more complicated than expected. Delivery on time.

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Elodie J.

Published on 04/06/2018 à 10h46 following a purchase from 04/05/2018

Very good

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Dominique B.

Published on 04/06/2018 à 09h46 following a purchase from 12/05/2018

Order delivered quickly, product matching my search.

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Anne-sophie D.

Published on 03/06/2018 à 21h59 following a purchase from 13/05/2018

Delivery did not meet deadlines even though we had spent *** euros extra. I had to go pick up the trampoline directly in the evening from the delivery person so that my daughter could have her birthday gift on time! Otherwise, the trampoline is very good.

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Response from France Trampoline Published on 14/05/2018

Hello, Thank you for taking the time to comment on your order, and we are sorry that the delivery did not fully satisfy you. The express delivery method normally ensures delivery within 24 or 48 hours for an order placed before noon, but it can unfortunately happen that for reasons beyond our control, the carrier encounters unforeseen circumstances preventing them from meeting this deadline. We apologize for this inconvenience and hope that your daughter was still able to enjoy her gift! The France Trampoline team

Isabelle R.

Published on 03/06/2018 à 18h57 following a purchase from 12/05/2018

Product conforms to the description. Happy child. To see in use and over time.

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Marion N.

Published on 03/06/2018 à 16h27 following a purchase from 14/05/2018

Fast and compliant delivery for a trampoline replacement mat. The price remains high.

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Ingrid H.

Published on 03/06/2018 à 10h53 following a purchase from 12/05/2018

Very good trampoline. Small downside for the instructions.

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Isabelle M.

Published on 01/06/2018 à 19h24 following a purchase from 08/05/2018

the trampoline is great and we really liked the online advice. Small downside about accessing the trampoline: we did not understand that the access was so high and that the ladder was almost mandatory. We now help ourselves with a chair and our children are very happy on this trampoline. thank you.

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Jerome D.

Published on 31/05/2018 à 16h18 following a purchase from 09/05/2018

I am generally satisfied with the ordering process despite the fact that I could not order the desired product online at the right price. I was able to place my order over the phone and everything went well. Regarding the assembly, everything is okay and well explained in the manual. However, concerning the quality of the material, the protective fabric on the sides is already unstitched by about 10cm. How do you handle customer service in this case? Do you replace the fabric? Thank you in advance for your response and I remain at your disposal for any further information. Best regards ***

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Response from France Trampoline Published on 10/05/2018

Hello, Thank you for your comment and we are sorry for the defect noticed on your trampoline. To resolve this situation as quickly as possible, we invite you to send us some photos of the fabric where it is unstitched, so that we can study a warranty request. We will get back to you within 48 to 72 hours to keep you informed of the follow-up to your file. In the meantime, we remain at your disposal for any further information. The France Trampoline team

Chad B.

Published on 31/05/2018 à 15h18 following a purchase from 10/05/2018

good quality, nice bounce, my son and I are delighted

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Sebastien M.

Published on 30/05/2018 à 16h43 following a purchase from 07/05/2018

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Didier F.

Published on 30/05/2018 à 16h32 following a purchase from 07/05/2018

I ordered 'posts' for the trampoline (a tornado had played with them)... The posts arrived well with a small difference: they are of a smaller diameter!

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Vincent B.

Published on 30/05/2018 à 16h23 following a purchase from 08/05/2018

We are flooded with emails upon order placement. Then the delivery tracking is non-existent. You should take a cue from Chronopost so that your tracking is actually one. For example: We have information on exchanges between different logistics platforms but no estimated delivery date...

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Augusta F.

Published on 29/05/2018 à 10h39 following a purchase from 07/05/2018

Good quality of the product. In terms of price, it would be very appreciated if the ladder and/or a protective cover were included. The weak point: delivery (driver not finding the address, expedited delivery as he did not park correctly, preventing proper control and delivery drop-off at the right place).

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Ute M.

Published on 29/05/2018 à 08h49 following a purchase from 21/05/2018

The delivery was relatively quick and everything fit. The trampoline springs that were intended for another purpose did not work, but you as a provider are not to blame for that. So everything is good.

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Mathieu V.

Published on 28/05/2018 à 15h33 following a purchase from 02/05/2018

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Severine H.

Published on 27/05/2018 à 21h50 following a purchase from 05/05/2018

Product as described

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Guillaume F.

Published on 27/05/2018 à 21h28 following a purchase from 06/05/2018

The trampoline is easy to assemble, it seems to be serious material, the result is very good. However, the assembly time is underestimated, and the anchoring kit is not great.

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Florian C.

Published on 27/05/2018 à 19h41 following a purchase from 03/05/2018

Great

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Jerome G.

Published on 26/05/2018 à 17h31 following a purchase from 28/04/2018

Very good service. Very practical and easy-to-use website, fast and timely delivery service. Thank you.

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Joan G.

Published on 25/05/2018 à 20h39 following a purchase from 30/04/2018

Friendly and efficient phone contact, fast delivery and very regular updates on the delivery status.

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Frances W.

Published on 25/05/2018 à 18h23 following a purchase from 04/05/2018

The trampoline is excellent and it was easy to set up with the help of the video on the site. However, they initially sent the wrong trampoline, so they had to do an exchange. It was not ideal to have all my children around the boxes all excited and to tell them that it was not ours. I was expecting a small gift to apologize, but no, with the price paid, you should do better.

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Response from France Trampoline Published on 08/05/2018

Hello, Thank you for taking the time to comment on your order and we apologize for this preparation error. Unfortunately, the logistics administration in this case being automated, we did not have the opportunity to add a gift to your package. For your next order, please feel free to contact our sales team directly by email or phone so that we can make a commercial gesture. We remain at your disposal for any further information. The France Trampoline team

Claudio C.

Published on 25/05/2018 à 12h21 following a purchase from 30/04/2018

Regarding the ordering procedure and delivery, everything is fine. I only have a serious concern about the safety level of the product, which is still of quality. Specifically, the vertical protective net includes the entire mat including the related edge made of the protective mat that should protect people from impacts with the underlying iron structure. In reality, I believe the mat is too thin to effectively protect against impacts, so I ask if it is possible to order another mat to place on top of the existing one or if it is possible to adapt the vertical net by fixing it inside the green mat and not outside as it is now. I kindly ask you to contact me by phone at ***. Thank you Best Regards ***

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Florent T.

Published on 24/05/2018 à 21h31 following a purchase from 02/05/2018

No comment

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Chantal M.

Published on 24/05/2018 à 17h28 following a purchase from 02/05/2018

VERY GOOD

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