Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 3 and 4 stars

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Jerome G.

Published on 26/05/2018 à 17h31 following a purchase from 28/04/2018

Very good service. Very practical and easy-to-use website, fast and timely delivery service. Thank you.

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Joan G.

Published on 25/05/2018 à 20h39 following a purchase from 30/04/2018

Friendly and efficient phone contact, fast delivery and very regular updates on the delivery status.

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Frances W.

Published on 25/05/2018 à 18h23 following a purchase from 04/05/2018

The trampoline is excellent and it was easy to set up with the help of the video on the site. However, they initially sent the wrong trampoline, so they had to do an exchange. It was not ideal to have all my children around the boxes all excited and to tell them that it was not ours. I was expecting a small gift to apologize, but no, with the price paid, you should do better.

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Response from France Trampoline Published on 08/05/2018

Hello, Thank you for taking the time to comment on your order and we apologize for this preparation error. Unfortunately, the logistics administration in this case being automated, we did not have the opportunity to add a gift to your package. For your next order, please feel free to contact our sales team directly by email or phone so that we can make a commercial gesture. We remain at your disposal for any further information. The France Trampoline team

Claudio C.

Published on 25/05/2018 à 12h21 following a purchase from 30/04/2018

Regarding the ordering procedure and delivery, everything is fine. I only have a serious concern about the safety level of the product, which is still of quality. Specifically, the vertical protective net includes the entire mat including the related edge made of the protective mat that should protect people from impacts with the underlying iron structure. In reality, I believe the mat is too thin to effectively protect against impacts, so I ask if it is possible to order another mat to place on top of the existing one or if it is possible to adapt the vertical net by fixing it inside the green mat and not outside as it is now. I kindly ask you to contact me by phone at ***. Thank you Best Regards ***

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Florent T.

Published on 24/05/2018 à 21h31 following a purchase from 02/05/2018

No comment

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Chantal M.

Published on 24/05/2018 à 17h28 following a purchase from 02/05/2018

VERY GOOD

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Sébastien B.

Published on 24/05/2018 à 13h19 following a purchase from 01/05/2018

Serious company and very professional in its advice. Called to be sure of the customer's order.

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Christine G.

Published on 24/05/2018 à 13h10 following a purchase from 02/05/2018

The delivery was delayed compared to what was agreed. It's a shame. Nevertheless, the package arrived in good condition.

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Sebastien C.

Published on 24/05/2018 à 11h46 following a purchase from 27/04/2018

very good service

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Joël P.

Published on 24/05/2018 à 11h10 following a purchase from 16/04/2018

Item took a bit long to arrive. There was no assembly instructions.

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Response from France Trampoline Published on 19/04/2018

Hello, Thank you for taking the time to comment on your order, and we apologize for this oversight regarding the assembly instructions indeed. Our sales team was able to contact you about this. We are at your disposal for any further information, The France Trampoline team.

Laure D.

Published on 23/05/2018 à 21h44 following a purchase from 01/05/2018

Items and packaging impeccable but the delivery service was not great... The day was well scheduled with a defined time slot, I waited... and finally received a call... the delivery person seemed a bit lost (I was indeed on his list but he did not know which city I lived in, he thought I was in Issy les Moulineaux while I live in Rueil, he told me he would come but did not... he didn't even warn me and did not apologize when I called him to ask when he was arriving because I was still waiting... I had blocked a good part of my day...) I had to reschedule a date...

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Response from France Trampoline Published on 02/05/2018

Hello, Thank you for your comment and we are sorry that the delivery did not fully meet your satisfaction. Unfortunately, the quality of service from some carriers is not always up to the quality of service we strive to provide. We apologize again for this inconvenience and remain at your disposal for any further information. The France Trampoline team

Jean V.

Published on 23/05/2018 à 19h43 following a purchase from 30/04/2018

Very good contact with the telephone operator. Thank you

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Charlier L.

Published on 23/05/2018 à 16h23 following a purchase from 02/05/2018

Perfect

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Renaud C.

Published on 23/05/2018 à 14h24 following a purchase from 20/04/2018

Nothing to complain about...

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Pierre V.

Published on 23/05/2018 à 13h20 following a purchase from 30/04/2018

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Pierre B.

Published on 23/05/2018 à 12h46 following a purchase from 01/05/2018

Product conforms to the quality indicated on the site

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Laetitia L.

Published on 23/05/2018 à 12h11 following a purchase from 01/05/2018

I am following up on my order and the delivery scheduled for today. I want to point out a delivery problem. Indeed, having ordered a picnic table, I chose to have it delivered to my home to avoid handling when picking up the merchandise. The delivery was scheduled for today, so I took a day off to be present. Being at home, I do not have my mobile phone with me. I just realized that I received a call and a voicemail from the delivery person. He did not bother to deliver my package to my home, as requested at the time of purchase, but left it at a parcel relay 5 minutes from my house. I now have to find a day during the week when my husband does not come home too late to go pick up the package. I do not find this correct at all on the part of the delivery person. You should escalate this information.

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Response from France Trampoline Published on 05/05/2018

Hello, Thank you for taking the time to comment on your order, and we are sorry that the delivery did not fully meet your satisfaction. After verification, it appears that the Mondial Relay delivery method was indeed selected at the time of the order. For your future purchases, please note that it is of course possible to change the delivery method or address chosen for your order as long as it has not been shipped. We thank you for your understanding and remain at your disposal for any further information. The France Trampoline team

Aymerick G.

Published on 23/05/2018 à 08h32 following a purchase from 01/05/2018

Very satisfied with my order, and really fast for delivery.

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Merle J.

Published on 22/05/2018 à 14h57 following a purchase from 14/05/2018

The quality of the jumping mat is top. Friendly and helpful customer service representatives. Fast shipping. Unfortunately, a big minus for the parcel delivery service, which has really annoyed us. Maybe change??

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Jacques V.

Published on 22/05/2018 à 12h38 following a purchase from 29/04/2018

very good

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Nicolas F.

Published on 21/05/2018 à 14h18 following a purchase from 19/04/2018

The process from order to delivery went well. But one of the products is not quite technically compliant with the original product... Otherwise, delivery time was respected, nothing else to say.

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Response from France Trampoline Published on 21/04/2018

Hello, First of all, we thank you for taking the time to comment on your order. You ordered spare parts for your trampoline 490 on our site, which have indeed slightly evolved compared to the original products. Thus, if the technical reference is no longer exactly the same, we assure you that the provided parts are perfectly suited to your trampoline and ensure the same level of safety and reliability as the previous ones. We remain at your disposal for any further information. The France Trampoline team

Celine S.

Published on 21/05/2018 à 08h14 following a purchase from 27/04/2018

Very satisfied with the received material.

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Karine J.

Published on 20/05/2018 à 19h27 following a purchase from 17/04/2018

Ease of ordering and speed of delivery however the delivery person left the packages in front of my door because he could not enter with the pallet truck. Very heavy packages for one person alone

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Michael F.

Published on 20/05/2018 à 19h11 following a purchase from 13/05/2018

Service very competent, knew exactly about the order. I specifically chose express shipping (2-3 days) for more money, but it was independently changed to normal shipping. Through a lot of initiative from Trampoline Technology, it arrived after 5 days, as indicated for normal orders. That was good, but not what was ordered! I have not received anything back from the extra charge so far. Would correspond to the idea, assembly went well. Works well!

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Sophie V.

Published on 20/05/2018 à 14h11 following a purchase from 27/04/2018

Very good product. Fast delivery. Missing one part (to trace the diameter).

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Olivier T.

Published on 20/05/2018 à 10h23 following a purchase from 28/04/2018

very good

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Christian M.

Published on 18/05/2018 à 21h56 following a purchase from 27/04/2018

The assembly instructions are not precise enough and should be redone with more readable and larger diagrams.

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Mineau M.

Published on 18/05/2018 à 20h23 following a purchase from 23/04/2018

Good service and what is most appreciated is that payment can be made by bank check and that we can contact you by phone to get the right measurements and advice. Thank you very much

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Damien B.

Published on 18/05/2018 à 19h42 following a purchase from 26/04/2018

Good quality material

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Daniel F.

Published on 18/05/2018 à 18h11 following a purchase from 26/04/2018

Material ok Delivery on time Good service

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Marita S.

Published on 18/05/2018 à 17h28 following a purchase from 30/04/2018

Very good service from the order to delivery abroad. Very stable trampoline. (Booster)

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Fernand J.

Published on 18/05/2018 à 08h52 following a purchase from 25/04/2018

very good

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Cindy B.

Published on 17/05/2018 à 16h59 following a purchase from 25/04/2018

Unhappy with the delivery

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Response from France Trampoline Published on 25/04/2018

Hello, Thank you for taking the time to comment on your order. Indeed, the initially scheduled delivery appointment had to be postponed by the carrier. We are sorry for this delay that is beyond our control and we apologize for this inconvenience. The France Trampoline Team

Yves M.

Published on 17/05/2018 à 16h36 following a purchase from 18/04/2018

Poorly advised in the first phase of the order, I had to pay shipping costs twice

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Response from France Trampoline Published on 19/04/2018

Hello, we receive your feedback with understanding and we apologize for this delivery problem. Indeed, in the interest of quality, we systematically contact our customers in the case of orders for spare parts to ensure that the ordered part will fit perfectly with the product. This is how one of our collaborators contacted you, but, having recently joined us, he unfortunately did not detect a compatibility issue with the ordered net, which resulted in a second shipment with the adapted product. However, if this led to the billing of two shipping fees, we immediately proceeded to refund the fees charged for the erroneous order. We thank you for your understanding. The France Trampoline Team.

Thomas H.

Published on 17/05/2018 à 14h43 following a purchase from 04/05/2018

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Grand V.

Published on 17/05/2018 à 10h16 following a purchase from 25/04/2018

The order met my expectations. Only downside: the delivery. The delivery person did not bother to come to the indicated address and left it at a pickup point. I had to contact France Trampoline to find out where my package was!! What’s the point of paying for home delivery!!

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Frédéric R.

Published on 17/05/2018 à 08h36 following a purchase from 22/04/2018

Nothing to complain about excellent choice, however be careful to plan for reinforcement for assembly, not possible alone. The kids totally love the trampoline, I admit that the adults do too....

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Mireille B.

Published on 16/05/2018 à 17h29 following a purchase from 19/04/2018

Very good service

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Aude D.

Published on 16/05/2018 à 13h47 following a purchase from 24/04/2018

Very good trampoline for young and old

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Christophe V.

Published on 16/05/2018 à 08h52 following a purchase from 21/04/2018

The order and shipping were quick. Very pleasant welcome on the phone

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