Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 3 and 4 stars

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Etienne C.

Published on 05/02/2018 à 18h18 following a purchase from 13/01/2018

ok, as expected

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Céline F.

Published on 04/02/2018 à 16h27 following a purchase from 14/01/2018

Very good on the site. Minor inconveniences with the carrier: - appointment by phone where we indicated that a small truck was needed to access the house. - on the day: no delivery. New call: no appointment was actually scheduled!!! So a new appointment was made. - on the delivery day: call from the delivery person asking where he should go. We indicated that he would not be coming. We had to go ourselves to another location. Delivery made from the truck to the car. ... Not great service from the carrier.

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Response from France Trampoline Published on 14/01/2018

Hello, We have noted your issues with the delivery service provider. We are immediately reporting this incident to them so they can take corrective actions internally. We apologize for this malfunction, which we unfortunately have little control over. We remain at your disposal for any further information, The France Trampoline Team

Rebecca L.

Published on 01/02/2018 à 18h50 following a purchase from 11/01/2018

Initially impossible to order online. Good responsiveness by phone. Careful and fast shipping. Regarding the trampoline itself, good quality. However, very difficult to assemble as it requires strength. Easier with two people. Difficulty installing the surrounding net, had to cut the string. Too bad the instructions are in English!!! Satisfied with the purchase.

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David E.

Published on 31/01/2018 à 22h48 following a purchase from 10/01/2018

Good product

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Didier D.

Published on 30/01/2018 à 12h35 following a purchase from 09/01/2018

Product corresponding to our needs

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Stéphane D.

Published on 30/01/2018 à 09h21 following a purchase from 09/01/2018

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André M.

Published on 28/01/2018 à 13h28 following a purchase from 05/01/2018

Online order for replacement parts (following an accident). No particular difficulty in finding the parts, quite the opposite.

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Bénédicte B.

Published on 26/01/2018 à 09h56 following a purchase from 05/01/2018

Delivery ok

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Agnes M.

Published on 25/01/2018 à 22h34 following a purchase from 04/01/2018

everything went very well. The commitments were kept. -

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Sébastien S.

Published on 24/01/2018 à 15h37 following a purchase from 03/01/2018

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Aline C.

Published on 17/01/2018 à 17h10 following a purchase from 16/12/2017

We are happy with the service provided

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Jordan F.

Published on 17/01/2018 à 16h17 following a purchase from 27/12/2017

Product conforms

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Jacques B.

Published on 17/01/2018 à 10h25 following a purchase from 28/12/2017

Punctuality and speed

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Laurent M.

Published on 15/01/2018 à 13h23 following a purchase from 22/12/2017

No issues, deadlines respected. Easy-to-read site for placing orders.

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Servann L.

Published on 13/01/2018 à 16h24 following a purchase from 01/12/2017

The explanations are a bit lacking for the installation and some additions would be helpful to proceed correctly on the first try.

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Fatiha I.

Published on 12/01/2018 à 17h34 following a purchase from 15/12/2017

The supplied parts were just right, but there was one defective plastic part to secure the trampoline. I unfortunately lost a screw during assembly. I had to search my garden for a long time to finish the assembly. Instructions not clear on some steps.

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Response from France Trampoline Published on 17/12/2017

Hello, Our instructions are regularly updated to provide you with clearer versions. We are sincerely sorry that the one for your trampoline did not fully satisfy you. Please do not hesitate to contact us by phone at 05.56.36.04.62: our team is at your disposal to assist you during the assembly of the trampoline. We are available to answer any further questions.

Jeremie D.

Published on 10/01/2018 à 12h53 following a purchase from 19/12/2017

Site is quite clear and very good contact with customer service during delivery despite the complicated Christmas period.

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William M.

Published on 09/01/2018 à 15h57 following a purchase from 19/12/2017

Delivery time significantly longer than the announced time

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Response from France Trampoline Published on 21/12/2017

Hello, We sincerely apologize for the delay in shipping your order. We indeed had a problem during the making of your net, which caused this additional delay. We are even more sorry as this type of issue is absolutely not in line with the service we wish to offer our customers. We remain at your disposal for any further comments, The France Trampoline Team

Bernard B.

Published on 09/01/2018 à 12h34 following a purchase from 19/12/2017

from order to delivery a lot of satisfaction

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Julie P.

Published on 08/01/2018 à 19h47 following a purchase from 10/11/2017

Quality provider, the only complaint, customs fees upon arrival of the package, which was not expected...

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Xabi E.

Published on 08/01/2018 à 13h30 following a purchase from 07/12/2017

product of very good quality

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Marie Antoinette A.

Published on 07/01/2018 à 11h11 following a purchase from 30/11/2017

Good product, however it would require clearer explanations for assembly

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Florence R.

Published on 06/01/2018 à 19h54 following a purchase from 20/11/2017

the result is superb :-)

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Yorick C.

Published on 06/01/2018 à 14h46 following a purchase from 15/12/2017

Satisfied

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Aude P.

Published on 04/01/2018 à 15h25 following a purchase from 28/11/2017

Delivery made on time. Complete packaging, understandable assembly instructions, the assembly video is very well done and allows for verification in case of any doubt. We are completely satisfied with our purchase, ... and especially the children. We did not pay attention to the height of the trampoline and regret not having taken the ladder. Thank you

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Philippe R.

Published on 04/01/2018 à 12h36 following a purchase from 15/12/2017

Very good except for the delivery

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Andreu F.

Published on 04/01/2018 à 10h11 following a purchase from 14/12/2017

Good telephone attention

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Gaetan M.

Published on 03/01/2018 à 17h42 following a purchase from 13/12/2017

Fast delivery by a nice carrier with appointment scheduling. Careful packaging, too bad a nut was missing. Very easy to assemble, I assembled it with my 9-year-old and 7-year-old daughters in 1h30. Very good idea to provide tools, however, the wrench is not practical, for my part I used a ratchet wrench which is simpler and faster. Good purchase, I recommend.

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Teresa E.

Published on 02/01/2018 à 21h32 following a purchase from 07/12/2017

We are very satisfied with the trampoline and service!

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Charles C.

Published on 02/01/2018 à 18h56 following a purchase from 10/12/2017

Search on a search engine for a quality and safety trampoline for children. Quick order online without phone contact. Good order tracking online. Delivery scheduled on time by a good subcontractor (***) but at an unsuitable time slot (10-12h from Monday to Friday). Assembly instructions very insufficient due to a significant pagination error (French)

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Sandrine T.

Published on 02/01/2018 à 10h50 following a purchase from 10/12/2017

Issue with delivery as the provider only offers appointments in the morning and in the end, they come in the middle of the afternoon. Therefore, one has to take half a day off for nothing as they do not come during the indicated time slot.

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Jean M.

Published on 31/12/2017 à 10h11 following a purchase from 08/12/2017

good

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Yann R.

Published on 30/12/2017 à 22h25 following a purchase from 05/12/2017

Very good

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Philippe C.

Published on 30/12/2017 à 21h36 following a purchase from 06/12/2017

Nothing to report

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Dussaud-Forstin S.

Published on 27/12/2017 à 22h59 following a purchase from 02/12/2017

Very good service as usual.

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Stephane M.

Published on 27/12/2017 à 21h25 following a purchase from 06/12/2017

Good trampoline but difficult to assemble the support bar. The click at the top was very difficult to center, took nearly half an hour to achieve....

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Marie F.

Published on 27/12/2017 à 12h23 following a purchase from 05/12/2017

very satisfied with the advisor

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Lucas S.

Published on 27/12/2017 à 11h14 following a purchase from 13/10/2017

Ordered a custom apartment net, very good quality; but no assembly instructions/help to be found

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Lorenzo S.

Published on 26/12/2017 à 12h56 following a purchase from 01/12/2017

fast and efficient service

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Jerome D.

Published on 25/12/2017 à 19h32 following a purchase from 04/12/2017

I followed the seller's advice who was very accessible and knew his products well. The only problem upon arrival was the size of the trampoline which could have been larger despite my explanations.

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Response from France Trampoline Published on 07/12/2017

Hello, Thank you for your message following your order. Regarding the size of the trampoline, our advisors provide you with the most relevant information possible, based on your needs. The trampoline you selected (the Waouuh 390) offers a nice jumping surface of 9 m², which delights most customers who purchased this model. But we hear your comment and will work to improve further :-) We remain at your disposal for any additional comments, Best regards, The France Trampoline Team