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F
Rating: 4 out of 5
The product is perfect in packaging and easy to assemble. Very valid. Shipping needs improvement. In my opinion, too many steps before being delivered.
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Customer reviews of France Trampoline
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9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Reviews 3 and 4 stars
Reset filtersH
Rating: 4 out of 5
no problem
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S
Rating: 4 out of 5
Quality product. Good phone service with rapid/good answers.
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F
Rating: 3 out of 5
Very good quality tarp, perfect dimensions. The problem is the plastic attachments: they all broke with a simple pressure between two fingers!!! We couldn't even install them! We had to manage with makeshift means to attach the tarp... Really a shame for the price!
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Response from France Trampoline
Hello Sir, we have taken your feedback into account and we apologize for the inconvenience suffered. The hooks must have been damaged during transport. We ask you to believe that this is exceptional. One of our advisors will contact you to find a solution if necessary as it seems you have addressed this problem yourself. We renew our apologies. The France Trampoline team.
S
Rating: 4 out of 5
Everything is correct except for the bottom attachment hooks of the net which broke when we installed them. The quality of these hooks is very disappointing as we are quite cautious and not used to having damaged material.
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C
Rating: 4 out of 5
Great, but 2 attachments to close the net have already broken
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S
Rating: 4 out of 5
A small unforeseen event caused the delivery not to happen on time... nothing important, but as time went by, I suspected that the delivery would not take place on D-Day...
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A
Rating: 4 out of 5
Experience facilitated by the ordering interface. Fast delivery. Product complies with our expectations. I recommend this site.
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H
Rating: 4 out of 5
Good quality, correct delivery time.
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M
Rating: 4 out of 5
CORRECT SERVICE
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P
Rating: 3 out of 5
Very nice trampoline but all the door closing carabiners were broken, what a shame. Because the trampoline provides bounce, fast and serious delivery.
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Response from France Trampoline
Hello Mrs. Charbal, we apologize for the inconvenience caused. The hooks must have broken during transport. As discussed over the phone, we will send you new carabiners by mail to replace the ones that need changing. We renew our apologies and remain at your disposal. The France Trampoline team.
L
Rating: 4 out of 5
Very satisfied with the availability of the sales advisors. However, I regret not having received a commercial gesture following the waiting time for the anchoring kit which prevented us from installing the trampoline this year. Best regards
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A
Rating: 4 out of 5
telephone attention was very helpful, quick delivery, no incidents,
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S
Rating: 4 out of 5
I am happy with the product and the service. The staff is competent and responsive, things were well explained to me. As for the customer service, same welcome and same responsiveness. This is what the customer is looking for: product quality, staff advice, and reliable customer service.
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G
Rating: 4 out of 5
+1 customer service (responsive to questions asked, product being restocked)
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V
Rating: 4 out of 5
Good product that meets my expectations, delivered on time and well packaged.
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L
Rating: 4 out of 5
Good service! We were delivered a larger trampoline at the same price because the delivery could not be made for a long time. We were then asked if we preferred to wait or have another one right away. I found that very professional. However, the delivery person was mediocre. He left us to take everything out of the truck without any help from him. It's the first time I've seen that as we have already had several things delivered.
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S
Rating: 3 out of 5
The packaging is really basic and slightly damaged.
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Response from France Trampoline
Hello Madam, we thank you for your feedback. At the time of delivery, if you find that the parts of the package are damaged, you have the right to refuse the package. The carrier will return it to us and we will quickly send another order. However, if you accepted it without reporting any reservations, the package arrived in good condition and no complaint is possible with the carrier. France Trampoline remains available if needed but it is necessary, as with any order, to check the condition of the package before receiving it, even if the delivery person is in a hurry. We remain at your disposal. The France Trampoline team.
G
Rating: 4 out of 5
Very good.
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J
Rating: 4 out of 5
the delivery is perfect: sms info super! done within the announced hour, package in perfect condition delivered in the yard! Assembly not obvious... in fact, you need to take the time to read the entire brochure to avoid having to disassemble... after reading instructions at the end of explanations... Out of 48 springs, 47 ok ... but the 48th was from another series!!! Delivery of the 48th spring 3 days later by post!
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A
Rating: 4 out of 5
good product
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C
Rating: 3 out of 5
No problems with the order, good order tracking, super trampoline. But tedious delivery! How can a company still ask you to be present from 9 am to 5 pm! To arrive with a supposedly too big truck and have to come with my own vehicle to load and pick up my trampoline at the street entrance, with my 14-month-old son. I accepted for fear of being charged for a redelivery.
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Response from France Trampoline
Hello Madam, We thank you for your feedback and we are pleased to see that the Ovalie 490 trampoline fully satisfies you. Regarding the carrier, he must indeed come with a large truck in order to deliver correctly and if the delivery address is not accessible for maneuvering with such a vehicle, he prefers to ask for your help rather than return another day. We are aware that this is not always ideal but it is the best we can do to satisfy your children. We remain at your disposal for any further information. The France Trampoline team.
F
Rating: 4 out of 5
Good quality trampoline (much better than what you find in some sports stores). Assembly is not too complicated if there are several people. Let's see over time now! I recommend
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C
Rating: 4 out of 5
Hello, we had already made a previous purchase (family hammock) and this hammock seat gives us complete satisfaction. Very good quality, beautiful finish. The only downside concerns the delivery. Initially planned by carrier (which seemed to justify the transport cost) with appointment scheduling according to the sales site but ultimately delivery by post...
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G
Rating: 4 out of 5
order conforms to the announcement and delivery within 72 hours.
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D
Rating: 4 out of 5
5/5 for the trampoline. Trampoline with a very good bounce. Feet' ends that also cushion and therefore very quiet to use. 0/5 for the packaging: however, the packaging really leaves something to be desired... packed in a box too small despite the addition of a protective film, you could see through!
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F
Rating: 3 out of 5
The material was missing grip rubber for the tube, but everything else was fine.
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J
Rating: 4 out of 5
a quantity error quickly corrected by an additional shipment. Company still very serious. I recommend
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B
Rating: 3 out of 5
Absence of nuts in the kit sent (also missing 3 elastic straps for holding the mats, in the process of being resent)
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C
Rating: 4 out of 5
good value for money.
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-
Rating: 4 out of 5
I had asked to be careful because all the mats were tearing in the same place along the entire length, by phone, I was told that you would make it a little longer and wider, but the measurement is the same, so I assume I will have the same tears again. Best regards ***
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M
Rating: 4 out of 5
I am still waiting for the anchoring kit. Best regards
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A
Rating: 4 out of 5
Fast delivery, good quality product
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P
Rating: 3 out of 5
Punctual and fast transport, but transport cost too high. For long-time customers like me, transport should be free. The tarp is satisfactory.
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E
Rating: 4 out of 5
Very good responsiveness of the service
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S
Rating: 4 out of 5
fast and serious service
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F
Rating: 4 out of 5
Of course, the telephone reception was good, less so with the delivery person, who came without calling (which was agreed upon) and was surprised that no one was there.
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J
Rating: 4 out of 5
Nothing to report
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M
Rating: 4 out of 5
Yes, I was satisfied with the item, a bit less with the delivery not being punctual regarding the time slot without notice. Also, I would suggest providing a professional assembly service as an option.
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F
Rating: 4 out of 5
Package received in good condition within a few days. Almost perfect as I am still waiting for the fixing kit.
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