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V
Rating: 4 out of 5
After some transport mishaps, your service is very good and professional.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 062 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 3 and 4 stars
Reset filtersR
Rating: 4 out of 5
Quality product in accordance with the description and arrived on time. Recommended site!
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R
Rating: 4 out of 5
Everything went as agreed
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M
Rating: 4 out of 5
Nothing to report
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J
Rating: 3 out of 5
Order tracking: a bit laborious, the announced deadline was not respected and the responses to requests for information required follow-ups on my part. Product: quite complicated to put the springs and the first level of bounce is lower compared to the previous trampoline of the same brand... to be confirmed with the return of good weather
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Response from France Trampoline
Hello, We have checked the details of your order and found that the delivery time of 5 working days was respected. The order was placed on the 25th, a public holiday, and was handed over to the carrier on December 27, thus respecting our shipping time of 24 to 48 hours. Moreover, we informed you during your order that the carrier would be closed on December 30, causing a slight delay in delivery. You finally received your product on January 4. Regarding the bounce of the trampoline, we note that you previously had the Waouuh/Octopulse trampoline, a sporty model offering a powerful bounce. The model you chose this time, Jump'Up, is part of our family access range, offering a softer bounce suitable for family use without tiring the children too much. We remain at your disposal for any further questions or concerns. The France Trampoline team
P
Rating: 3 out of 5
The products delivered to me do not exactly match what I was looking for; mainly dimension issues (these are Ninja courses and other games to be fixed in trees). I should have contacted the company for advice. I don't know how to buy online, without seeing with my own eyes and especially without discussing with a salesperson.
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Response from France Trampoline
Hello, We are sorry that you were unable to choose the products suitable for your garden. Please do not hesitate to call us or send us an email if you need advice. We are available from Monday to Friday from 9am to 12:15pm and from 1:30pm to 5:30pm at 05 56 36 04 62 and by email at [email protected]. Best regards, The France Trampoline team
C
Rating: 4 out of 5
Happy with my purchase. Just a small issue fixing the slide properly. One side is easy but for now we can't fix the other side correctly.
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L
Rating: 4 out of 5
The trampoline is of great quality, however the assembly takes longer than expected. The skirt of the trampoline does not stay in place properly.
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D
Rating: 4 out of 5
Delivery and quality okay.
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P
Rating: 4 out of 5
Top delivery, good quality material but very complicated assembly, also because the instructions are not very clear. It took us more than 2 hours for two people..
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M
Rating: 4 out of 5
Very happy in general. Good navigation on the site, careful delivery, fast and clear. Very happy with the product. The only downside is that the instructions are not clear! I hope our assembly is correct because it is very difficult to know which bar goes above the others. We had to redo everything because the bolts were upside down. The indication of the installation direction is not highlighted enough.
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S
Rating: 4 out of 5
Quality ok, assembly instructions ok. However, the perimeter protection does not stay in place when you walk on it and with the net passing over it, it's even more difficult to put it back in place. I'm afraid of the result over time.
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M
Rating: 3 out of 5
Delivery with no possibility of assembly... what a hassle!
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C
Rating: 4 out of 5
A very good product despite a more difficult assembly than expected.
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P
Rating: 4 out of 5
Helpful driver.
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L
Rating: 4 out of 5
Smooth order
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J
Rating: 4 out of 5
very good
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C
Rating: 3 out of 5
I wear size 44.5, and my toes stick out excessively, to the point where even flat I have to start my balance on my heels. The material is of good quality.
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T
Rating: 4 out of 5
The order went well, despite a delay from the logistics provider, I had to contact the company France Trampoline to check on the delivery delay as well as the company DPD which was handling the connection.
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A
Rating: 4 out of 5
The product is of lower quality than the initial purchase unfortunately
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N
Rating: 4 out of 5
purchase slake ninja and trampoline
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J
Rating: 4 out of 5
Perfect
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V
Rating: 4 out of 5
Too bad we can't choose the fun ball
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J
Rating: 4 out of 5
The product seems to be of good quality, the size fits perfectly (4.30m), with drainage holes for rainwater, which I have been looking for for some time. The installation is simple and the attachment system is also effective. The small downside I would mention about this product is the number of retaining elastics, which is 8 and too spaced out for such a large diameter; 12 would have been more suitable for better stability in case of wind. The tarp tends to move and needs to be frequently repositioned on the trampoline, too bad!
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M
Rating: 4 out of 5
Order received quickly but we could not set up the jumping mat and safety net due to bad weather. We hope the sizes will be OK
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A
Rating: 4 out of 5
a bit disappointed by the delivery, the box was torn causing some damage to the foam. For the rest of the material, no problem.
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C
Rating: 4 out of 5
Perfect quality, delivery time.....
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R
Rating: 3 out of 5
Well, I don't know if we misunderstood or what really happened, but I didn't pay for express shipping and it arrived the same day they said it would with express shipping. It didn't arrive on the day I needed it.
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P
Rating: 4 out of 5
The delivery was postponed 3 times, and delivered to a relay point and not at home, lack of drivers.
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F
Rating: 3 out of 5
very fast shipping and reception ... But it is really a shame that the 2 m foam protections are folded in a small box of 55 X 35 cm, which means they are all bent or almost twisted! a more suitable packaging would have been better and I hope it will relax once installed...
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C
Rating: 4 out of 5
Very responsive order
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U
Rating: 4 out of 5
The net also works for a *** trampoline with the appropriate diameter (ours is 330cm). I was initially a bit skeptical about whether they are compatible, but it works. The assembly requires some strength because the fiberglass rods are not particularly easy to thread at the top, but you can manage it. One star deduction because it is really a bit expensive, and the supplied rubber hooks for securing at the bottom are not usable. We use cable ties instead. That works better. (This was also the case with the *** trampoline)
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B
Rating: 4 out of 5
Satisfied with your after-sales service. They are top-notch.
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J
Rating: 4 out of 5
Very good
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K
Rating: 4 out of 5
Complete pack and good value for money, but the descriptions of the contents are brief. It is not specified that there are protections for the trees, but they are only 1m each. And the slack at the top is difficult to tighten because the rope is doubled to be able to attach the accessories.
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G
Rating: 4 out of 5
Good manufacturing quality, impression of solidity of the different accessories.
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H
Rating: 3 out of 5
Hello, hook problem, design flaw. Problem not resolved. Best regards.
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Response from France Trampoline
Hello, We have taken your hook problem into account. To resolve this issue, we sent new hooks by mail on Wednesday 11/10. You should receive them in the coming days. If, however, you do not receive them within a reasonable time, do not hesitate to send us a new message, and we will take the necessary measures to resolve this issue. Best regards, The France Trampoline team.
P
Rating: 3 out of 5
A bit long, more than a week. I ordered and paid for a pack of 20 springs and only received one spring. I called, and they told me they would send the box, and I still haven't received anything 15 days later. What to do?
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Response from France Trampoline
Hello Sir, We apologize for the preparation issue. Indeed, your phone request did not go through, and the return has not yet been made. We have received your email reminding us of the problem encountered. We are currently processing the shipment of the missing springs, and they should leave our warehouse tomorrow. Rest assured that we are doing everything possible within customer service to prevent such an issue from happening again. The France Trampoline team.
V
Rating: 4 out of 5
The commercial gesture mentioned was not followed up
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C
Rating: 3 out of 5
Disappointed with the return
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