Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.

Reviews 3 and 4 stars

Reset filters
L
Laura C.
Rating: 4 out of 5
following a purchase from 14/05/2016
I am very satisfied with the purchased product. The trampoline arrived a few days late, but complete in all its parts.
Translated reviews
A
Alice F.
Rating: 4 out of 5
following a purchase from 14/05/2016
Very good quality compliant with the description. The only downside is the purchase price, but it is a good investment in my opinion and it's ***!
Translated reviews
T
Tony Z.
Rating: 4 out of 5
following a purchase from 15/05/2016
Appointment scheduling + delivery OK.
Translated reviews
N
Nicolas R.
Rating: 4 out of 5
following a purchase from 14/05/2016
Spare parts easy to find and fast shipping. I am generally satisfied.
Translated reviews
Y
Yves O.
Rating: 4 out of 5
following a purchase from 15/05/2016
Very good
Translated reviews
C
Christophe P.
Rating: 4 out of 5
following a purchase from 08/05/2016
Delivery within the deadlines. Assembly is simple and takes place within the indicated time. Very good jumping quality.
Translated reviews
F
Florent K.
Rating: 3 out of 5
following a purchase from 11/05/2016
There was an error in the delivered products. I had to call customer service and there the 'small' problem was well managed.
Translated reviews
Response from France Trampoline
Hello, Thank you for your feedback and as you may have noticed, we are very responsive to customer service. We apologize for the inconvenience caused during the first delivery. We did everything possible to deliver the correct item as a replacement within a few hours. We remain at your disposal if needed. The France Trampoline team.
H
Huss P.
Rating: 4 out of 5
following a purchase from 11/05/2016
The delivery times were respected, but the boxes were damaged without the material being affected. For assembly, it is necessary to be two; otherwise, it’s a hassle, otherwise good material to recommend.
Translated reviews
Response from France Trampoline
Hello, we do indeed recommend having 2 people to assemble the trampoline, as stated in the leisure trampoline assembly guide. Sometimes, skilled DIYers manage to assemble it alone, but it is easier with 2 people. The France Trampoline team.
P
Pascal R.
Rating: 4 out of 5
following a purchase from 10/05/2016
Good service and fast delivery.
Translated reviews
G
Gerard C.
Rating: 4 out of 5
following a purchase from 10/05/2016
good
Translated reviews
M
Mélanie D.
Rating: 4 out of 5
following a purchase from 10/05/2016
Trampoline *** Assembly quite easy with 2 people. The children (and also the adults!) are starting to get their bearings. The product seems to be of good quality.
Translated reviews
S
Sabine L.
Rating: 4 out of 5
following a purchase from 11/05/2016
I am delighted with the trampoline I purchased. However, I am not satisfied with the delivery method: the carrier did not deliver on the scheduled day and I had to insist at the second agreed appointment for the delivery to be made after 5 PM.
Translated reviews
S
Sylvie P.
Rating: 4 out of 5
following a purchase from 10/05/2016
Very good product. It seems to be of good quality. We will see in use....
Translated reviews
Z
Zahid S.
Rating: 4 out of 5
following a purchase from 10/05/2016
Only one small problem with the delivery where I had to call many times to be delivered on time. I had requested express delivery in 48 hours and if I hadn't called your services several times and called the delivery person, I would have been delivered 5 days later.
Translated reviews
I
Isabelle D.
Rating: 4 out of 5
following a purchase from 12/05/2016
Fast order and material meets my expectations (just a small tear on the tarp surrounding the springs, I hope it won't widen)
Translated reviews
M
Muller M.
Rating: 3 out of 5
following a purchase from 08/05/2016
Damaged packaging because the package was on a very small pallet. Assembly instructions are not detailed enough in my opinion. The material is of good quality.
Translated reviews
Response from France Trampoline
Hello Sir, Thank you for your trust and we are delighted to see that the trampoline, once assembled, fully satisfies you. We will contact you directly to gather your feedback on the areas for improvement regarding the assembly instructions. Additionally, you mentioned receiving the damaged package. We apologize for this, but after verification, you did not leave any reservations on the delivery note. We advise you to specify this if necessary; otherwise, for the carrier, the package arrived in perfect condition and no claims are possible with them. We remain at your disposal. The France Trampoline team.
J
Jean-michel G.
Rating: 4 out of 5
following a purchase from 11/05/2016
The only negative point, the shipping costs are too high.
Translated reviews
A
Angelique M.
Rating: 4 out of 5
following a purchase from 11/05/2016
Very good, except the cushion attachments that broke. Be careful not to hook them with the net attachment underneath but around the circular tube of the trampoline. I have warned and hope for a replacement delivery of the elastics???????? I am still waiting. Otherwise, the edge of the cushion rises and reveals the trampoline tube, probably due to the net. There would probably be a need for additional cushion attachments. Otherwise, excellent product. Excellent sturdiness when my daughters jump on it, nothing moves. Well done to France Trampoline.
Translated reviews
J
Jean-charles J.
Rating: 4 out of 5
following a purchase from 11/05/2016
Product conforms to the order, delivery time respected. Good quality product, easy to assemble.
Translated reviews
Y
Yves K.
Rating: 4 out of 5
following a purchase from 10/12/2015
Perfect delivery conditions. Quality material. Clear instructions. User safety is prioritized. Note, assembly requires two people and some handyman skills.
Translated reviews
I
Iga Anna G.
Rating: 4 out of 5
following a purchase from 03/05/2016
Everything excellent, the lady on the phone was very kind, the only flaw was the courier! He delivered a completely broken package, hastily, I accepted with reservation (thank goodness) and shortly after I checked the product and indeed the bags of springs were open and one spring was missing. I called the courier back to check on his van but he cut me off and said he would call me back....but I never heard from him again. Fortunately, the company is serious and sent me the springs as soon as I explained the problem without even arguing. So I would say a serious and reliable company, the trampoline I purchased is fantastic.
Translated reviews
E
Eric M.
Rating: 4 out of 5
following a purchase from 02/05/2016
I am very satisfied with the product, which is undoubtedly of quality, not to be compared at all with other similar ones that are definitely of lower quality, very easy to assemble, if I have to make a small criticism I think that in the complete package given the cost including the ladder would have offered a complete product.
Translated reviews
L
Le Roc C.
Rating: 4 out of 5
following a purchase from 26/04/2016
Delivery on time, good technical advice over the phone without waiting. The quality seems to be there. The only downside is the receipt of the check to validate the order is not very commercial.
Translated reviews
A
Associazione C.
Rating: 4 out of 5
following a purchase from 03/05/2016
Very good and professional, thank you
Translated reviews
E
Edouard K.
Rating: 3 out of 5
following a purchase from 01/05/2016
I am satisfied with the purchase of the trampoline. However, the assembly manual is really not up to par. I spent 2 days assembling it. You can take inspiration from the assembly drawings at *** where everything is explained from A to Z.
Translated reviews
Response from France Trampoline
Hello, we have taken your feedback into account and will contact you to understand which points you were missing information on. We also have assembly videos on our YouTube channel if you need more visuals for the assembly. We remain at your disposal from Monday to Friday. The France Trampoline team.
J
Julien R.
Rating: 3 out of 5
following a purchase from 15/04/2016
Hello, fast and careful shipping but did not receive the right color of the hammock. Ordered a Mexican in canary color. Received a white one. But now it is open and comfortable anyway.
Translated reviews
Response from France Trampoline
Hello, we are pleased to see that the hammock received still meets your expectations and is perfectly installed at your place. Regarding the received color, we have reported the information and corrected the bug on our site to prevent this from happening again. Additionally, we had mentioned exchanging the received hammock for the selected color within a few days or a commercial discount, and it is the latter solution that you wished to retain. The refund has been processed by our accounting department and should appear quickly in your bank account. We remain at your disposal if needed. The France Trampoline team.
C
Claude D.
Rating: 4 out of 5
following a purchase from 06/04/2016
I placed my order by phone because choosing a spring on the site was complicated (very important choice). There was a quantity error at delivery but after claiming, the balance arrived quickly and without shipping costs. Excellent phone contact.
Translated reviews
M
M.mitton C.
Rating: 4 out of 5
following a purchase from 04/04/2016
For now, good product corresponding to the expectations of our young clients. The after-sales service responded to our expectations and our sales representative answered all our questions and requests effectively.
Translated reviews
E
Ezio C.
Rating: 4 out of 5
following a purchase from 09/03/2016
The transport could be improved. The box was open.
Translated reviews
F
Fabienne L.
Rating: 4 out of 5
following a purchase from 19/12/2015
Good advice, good quality, meets expectations.
Translated reviews
J
Jean Pierre F.
Rating: 4 out of 5
following a purchase from 04/12/2015
This trampoline is very good but the installation instructions are insufficient, the included clamps are not suitable at all, you practically need professional equipment.
Translated reviews
Response from France Trampoline
Hello, we thank you for your feedback and your complete satisfaction with the trampoline. If you find that the provided clamp is not sufficient to compress the T-junctions, you could use a standard adjustable wrench to have a bit more force. We want to reassure you that this material is available in regular hardware stores or GS. Sincerely, The France Trampoline team.
G
Guillaume B.
Rating: 4 out of 5
following a purchase from 10/03/2016
Everything went well with the delivery.
Translated reviews
C
Cedric P.
Rating: 4 out of 5
following a purchase from 08/12/2015
Good
Translated reviews
M
Matthieu B.
Rating: 4 out of 5
following a purchase from 22/02/2016
very good product. Simple assembly in 2 hours
Translated reviews
A
Arnaud M.
Rating: 4 out of 5
following a purchase from 19/12/2015
satisfied
Translated reviews
C
Crystel B.
Rating: 4 out of 5
following a purchase from 06/02/2016
Order conforms to our expectations. However, the delivery did not happen at the announced time.
Translated reviews
L
Lionel R.
Rating: 4 out of 5
following a purchase from 09/12/2015
Timely and serious delivery. Product conforms without any problems. Simple and quick assembly of the trampoline. Despite the winter, the children have already played a lot.
Translated reviews
C
Christian M.
Rating: 4 out of 5
following a purchase from 08/12/2015
very good service the children, grandchildren and even we are very satisfied with the trampoline
Translated reviews
N
Nadine J.
Rating: 4 out of 5
following a purchase from 17/01/2016
well received
Translated reviews
D
Didier T.
Rating: 4 out of 5
following a purchase from 28/01/2016
Fast delivery. Robust and quality material that remains to be tested against the test of time.
Translated reviews
We use cookies for audience measurement and improving user experience.