The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Very good commercial contact, the website is better now even if I no longer have assembly videos like on the old site. Speed of shipping even if a package (protective cover) is missing from my order. I am convinced that this will be resolved quickly.
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Nelly L.
Rating: 4 out of 5
following a purchase from 01/12/2015
Trampoline not yet installed, but delivery OK. Small issue during the order because the credit card did not go through and I was called back the next day and also followed up on the delivery by phone. It's serious...!
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Laurent N.
Rating: 4 out of 5
following a purchase from 29/11/2015
delivery as expected
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Laurent D.
Rating: 4 out of 5
following a purchase from 09/08/2015
very good after-sales service, high-quality performance material
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Guillaume A.
Rating: 4 out of 5
following a purchase from 20/08/2015
ras
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Sophie V.
Rating: 4 out of 5
following a purchase from 16/09/2015
fast
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Edouard B.
Rating: 4 out of 5
following a purchase from 26/08/2015
One package was missing during the first delivery but the responsiveness was perfect. Very satisfied.
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Roland N.
Rating: 4 out of 5
following a purchase from 05/08/2015
delivery ok everything is fine.
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Monsieur M.
Rating: 4 out of 5
following a purchase from 18/08/2015
good quality of service
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Sandrine M.
Rating: 4 out of 5
following a purchase from 08/09/2015
Great product, it's a shame it slides on the tiles but just putting pads solves it.
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Guyllaume C.
Rating: 4 out of 5
following a purchase from 08/09/2015
Nothing negative to say.
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Sebastien C.
Rating: 4 out of 5
following a purchase from 21/09/2015
Trampoline protection cover delivered on time, product meets expectations and is of good quality
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Denis C.
Rating: 4 out of 5
following a purchase from 06/09/2015
Products conform to expectations and different materials (hope this lasts longer).
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Magalie D.
Rating: 4 out of 5
following a purchase from 05/08/2015
Good material, quick reception, price accordingly!
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Ludovic P.
Rating: 4 out of 5
following a purchase from 26/08/2015
products conform to the order. a bit long delays. Good bulk purchase as it is a bit expensive.
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Nicolas W.
Rating: 4 out of 5
following a purchase from 25/08/2015
Very good quality trampoline. The point of improvement, in my opinion, lies in the design of the cushion borders that cover the edge of the jumping mat: These borders bend under the cushion over time with jumps and no longer protect the feet from the springs.
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Response from France Trampoline
Hello, we have taken your comment into account. We will contact you to obtain photos from you to better understand your request and check if your installation is done correctly. The France Trampoline team.
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Timothy C.
Rating: 4 out of 5
following a purchase from 20/07/2015
Everything is fine except for the lack of clarity on the assembly instructions, particularly for the cover for Apollo 44. I broke a hook while trying to assemble it for the first time, so I was disappointed not to be able to enjoy this new material from the start. Maybe the customer service can replace the cover with this broken hook?
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Response from France Trampoline
Hello, we thank you for your comment. We will contact you by phone to explain how to set up the protective cover on your rectangular trampoline. We will, of course, send you the necessary number of hooks to replace the broken ones. The France Trampoline team.
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Evelyne L.
Rating: 4 out of 5
following a purchase from 12/09/2015
everything is fine .. except the roof does not fit
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Katell L.
Rating: 4 out of 5
following a purchase from 24/09/2015
I would have given 5 stars if there hadn't been a small problem with the delivery: the black loops of the net did not fit on the posts, they were too narrow; I later received some adapters to fit the net. Otherwise, the trampoline is great, very sturdy compared to what I can see with others. The service is impeccable. I always recommend it to others.
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Fabien V.
Rating: 4 out of 5
following a purchase from 17/09/2015
the attachment of the legs to the elastic mat support arch is strange. the 'T' does not completely hold the legs. that's just my opinion.
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Response from France Trampoline
Hello, we will contact you by phone to check your installation. The France Trampoline team
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Laetitia L.
Rating: 4 out of 5
following a purchase from 19/08/2015
Fast and efficient
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Beatrice N.
Rating: 4 out of 5
following a purchase from 18/08/2015
This is the second time I order from France Trampoline, and like the first time, the order was well taken into account and the delivery was made within the announced timeframe. Excellent service provided
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Gladys A.
Rating: 4 out of 5
following a purchase from 01/09/2015
Order received quickly. Good product quality. Customer service is good advice.
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Marie-odile V.
Rating: 3 out of 5
following a purchase from 28/07/2015
Very happy with the product, just like the first time. But, for the second time, we are again unhappy with your delivery process. When the recipient has a professional life that involves uncertainties, receiving your packages becomes very complicated and costly. We had to go all the way to Bondoufle to pick up a trampoline cover! Can't you use the services of La Poste, which leaves a delivery notice, or those of a local shop that closes late in the evening (like a café for example)? Others do it and it's much more convenient.
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Response from France Trampoline
Hello, we thank you for your comment confirming the quality of the 3m60 protective cover for round trampoline. We remain true to our basic principles, which are to offer quality items that last over time. Regarding delivery, we indicate from the start that the carrier delivers without an appointment and during the day and on weekdays. If you are not present at home during the day, you should indicate another delivery address such as a workplace, a family member, etc. Unfortunately, for many products, we cannot use the services of La Poste. Indeed, if the package exceeds a certain size, additional fees of 50 € excluding tax have been charged since 2014 already. We offer the best possible service for an affordable cost for a delivery, we remind you, in about 72 hours to the requested address. We thank you for your comment and remain at your disposal. The France Trampoline team.
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Claude D.
Rating: 4 out of 5
following a purchase from 31/08/2015
Fast delivery and quick response to my email, very good product thank you
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Sylvie C.
Rating: 4 out of 5
following a purchase from 27/08/2015
Product that meets our expectations but it's a shame we had to wait due to a stock shortage but overall very satisfied
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Beatrice B.
Rating: 4 out of 5
following a purchase from 08/07/2015
quick delivery, product conforms
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Gisele B.
Rating: 4 out of 5
following a purchase from 29/07/2015
ultra fast delivery (24h)
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Géraldine O.
Rating: 3 out of 5
following a purchase from 28/07/2015
The delivery person does not ask for an appointment before coming, and the site to change the delivery address is unbearable
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Response from France Trampoline
Hello Sir, We have taken your comment regarding the delivery of a protective cover into account. We are sorry to see that the Kuehne Nagel carrier's site does not suit you. However, you could have sent us a quick email with your request, and we would have forwarded your address change in a few minutes. Moreover, we clearly indicate that currently, only deliveries for a trampoline are made by appointment. A delivery for an accessory or spare part is made without an appointment. It is necessary to provide an address where someone can receive a package all day: either a workplace or a family member. The France Trampoline team.
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Gaël A.
Rating: 4 out of 5
following a purchase from 08/09/2015
There was a small hiccup with the delivery, it seems to be a communication problem between France Trampoline and the carrier. Otherwise perfect.
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Marianne D.
Rating: 4 out of 5
following a purchase from 24/08/2015
Very good service despite a rather "expensive" shipping cost and carriers not always very friendly!!!
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Anne D.
Rating: 4 out of 5
following a purchase from 22/08/2015
Excellent service!
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Laure G.
Rating: 4 out of 5
following a purchase from 07/08/2015
Very fast service, the trampoline seems to be of very good quality, to see in use. I was advised by a friend who owns the same trampoline. The children are delighted.
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Enrica M.
Rating: 4 out of 5
following a purchase from 31/07/2015
Yes, I would recommend it for the product but I would improve the transport which was poor.
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Marcel R.
Rating: 4 out of 5
following a purchase from 03/09/2015
Short and respected deadlines, good overall quality to be evaluated over time.
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Gaetano P.
Rating: 4 out of 5
following a purchase from 16/07/2015
The packaging is a bit weak for the weight of the content.
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Martial J.
Rating: 4 out of 5
following a purchase from 09/07/2015
good delivery and good material
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Fabien G.
Rating: 4 out of 5
following a purchase from 12/08/2015
Ordered and very fast delivery. Very nice trampoline. However, a small downside a hook to tighten the net broke on the first use.
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Christian R.
Rating: 4 out of 5
following a purchase from 22/07/2015
TOP after-sales service
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Viviane B.
Rating: 3 out of 5
following a purchase from 14/07/2015
I have nothing to report, you have good products otherwise I would not have called on you. Best regards
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Response from France Trampoline
Hello, we thank you for your comment which confirms that you are fully satisfied with your replacement textile net for your trampoline. However, we are surprised by your rating of 3/5 while your comment is more positive towards us and for the ordered product. We invite you, if you wish, to adjust your rating please. We remain at your disposal. The France Trampoline team.
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