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S
Rating: 4 out of 5
Very good product.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 3 and 4 stars
Reset filtersL
Rating: 4 out of 5
Good quality product. Free delivery without major issues. Assembly instructions not very explanatory, fortunately there are tutorials on the net.
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G
Rating: 4 out of 5
Very serious company and product that meets my expectations. A product that should bring joy to children for a long time.
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P
Rating: 4 out of 5
Sturdy and simple material Should be provided with a protective cover
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C
Rating: 4 out of 5
Very good product made in France
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G
Rating: 4 out of 5
physically difficult assembly and longer than expected
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H
Rating: 4 out of 5
The trampoline was out of stock and I was supposed to receive it at the end of June. It arrived around July 6 but it is perfect and meets our expectations.
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O
Rating: 4 out of 5
very good responsiveness. The package was sent in 2 shipments without warning. An item was missing which was quickly resent in a 3rd shipment.
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F
Rating: 4 out of 5
****
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A
Rating: 4 out of 5
good purchase the children are very happy with this trampoline. the oval shape allows them to evolve while limiting impacts
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L
Rating: 4 out of 5
Satisfactory service, delivery times also.
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L
Rating: 4 out of 5
nothing to report
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S
Rating: 4 out of 5
The jumping mat of my trampoline was torn and the manufacturer does not offer to sell this item alone. On France Trampoline, I was able to order a jumping mat that perfectly fits my trampoline (I just had to provide the diameter of the jumping mat, the number of springs, and the length of the springs). My trampoline is like new at a lower cost and my children are delighted!
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N
Rating: 4 out of 5
6 years after the initial purchase I changed the safety net (torn by the children). Delivered a few days after my order, installed immediately and my trampoline is like new. A great service, thank you.
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L
Rating: 4 out of 5
Super trampoline, easy to assemble and sturdy. Certainly more expensive than other brands but you can see the difference.
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D
Rating: 4 out of 5
fast delivery. simple assembly (2 hours alone).
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N
Rating: 4 out of 5
very good
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G
Rating: 4 out of 5
satisfied and good product
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S
Rating: 4 out of 5
we were not happy with the delivery person, we had said not to deliver between 2 pm and 3 pm and he came just at that time, he disturbed us and I was not happy with him
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R
Rating: 3 out of 5
you delivered a trampoline without a safety net while the price included this item. please check and correct by immediate shipment Thank you
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Response from France Trampoline
Hello, We have taken your request into account. We are getting in touch with the carrier to check the delivery note and what has been prepared for your order. We will contact you again shortly about this. We apologize for this inconvenience. The France Trampoline team.
P
Rating: 4 out of 5
Speed of delivery. Very serious. Delighted with this purchase. The children are having a blast. Thank you!
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M
Rating: 4 out of 5
very good material, fast delivery,
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F
Rating: 3 out of 5
request well taken into account at the start. However, a few reservations: - very long execution times and little information on the arrival of the product - I had requested to be contacted by phone before delivery to be sure to be present (message left for this purpose on your site); this was not the case and the product arrived and left while I was abroad - message indicating that my product would soon arrive when it had already left - I had to contact France trampoline by phone to set a new delivery date (for this, very good telephone reception and efficiency of the operator for this second shipment) - in the end, it started well, it developed poorly, but it ended well!
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Response from France Trampoline
Hello Sir, for your order of a spare part and generally for any order except for trampoline, the carrier does not call before delivery as we mention on our website. We cannot contact all the people who request to be contacted before delivery to tell them that this is not possible. This is mentioned in the 2 shipping emails that are sent. Moreover, we cannot know that you would be absent from your home and that you were unfortunately traveling. It is also possible to indicate this type of comment at the time of the order and we would have postponed the shipment so that you receive your textile net after your trip. However, as you mentioned, we were indeed able to find a solution for the delivery of your order anyway. We remain at your disposal. The France Trampoline team.
A
Rating: 4 out of 5
Good telephone reception. Trampoline with a nice structure - too bad the attachments that hold the net under the protection do not hold (3 broken in 1 month...)
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S
Rating: 3 out of 5
The product is of very good quality. The delivery service provider is deplorable. This can tarnish the company's image. The instructions are incomplete and incorrect, making assembly more complicated than it actually is. Nevertheless, I would recommend this company. Hoping that these remarks will help improve the service. And I remain at your disposal for more information.
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Response from France Trampoline
Hello Madam, we sincerely thank you for your feedback confirming the quality of our Apollo Sport 500 trampoline. Regarding the instructions, we had sent you an email with the correct instructions before your delivery, clearly specifying the error in the instructions in the package. We apologize for this inconvenience. Regarding the delivery, the carrier uses (especially for an Apollo Sport 500 trampoline that weighs over 225kg and measures more than 2.5m long) semi-trailer trucks (44T). After taking charge of your order and arriving almost at your address (20m), he realized that he could not maneuver to access your doorstep directly. He offered to load your vehicle, but you unfortunately declined this offer. You were able to find a solution with your husband afterward. We apologize for this inconvenience, but for the carrier to deliver to you, it must be accessible. The France Trampoline team.
V
Rating: 4 out of 5
Great professionalism! Thank you!
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O
Rating: 3 out of 5
Very happy with the products themselves, only the delivery method was not up to my expectations...
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Response from France Trampoline
Hello Madam, We sincerely thank you for your "5 stars" on our products that you acquired from our company. Regarding home delivery, it appears that the carrier tried to deliver to you on 25/06/15 and that you were probably not present at home at that time. You then chose to pick up your package at the agency next to your home according to the tracking information. You could also have chosen to have it redelivered to your mentioned address if you wished. We remain at your disposal. The France Trampoline team.
J
Rating: 4 out of 5
Fast and no problems. Good.
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Y
Rating: 4 out of 5
Nothing to say, delivery time and quality are perfect.
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J
Rating: 4 out of 5
Good.
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B
Rating: 4 out of 5
Good quality accessories and very good order + delivery time.
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B
Rating: 4 out of 5
Solid material, easy to assemble, delivered on time. Perfect! However, the gadget for playing ball in the trampoline detaches too easily.
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C
Rating: 4 out of 5
All OK. Good product. Easy assembly, however, the tensioners of the safety net break easily (it's plastic!!! not normal..). Sorry.
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P
Rating: 4 out of 5
Our daughter does competitive gymnastics. She went through the fabric of our previous trampoline! We can therefore affirm that your material is really of very high quality. The only downside is the instructions and assembly explanations that must be thoroughly reviewed.
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M
Rating: 3 out of 5
Error on the ordered item.
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Response from France Trampoline
Hello Sir, we have taken your comment regarding the ordered anchoring kit into account. Indeed, your order suffered a package inversion with the carrier and you initially received a jumping mat. We sent you the correct item within 48 hours after we became aware of the problem, and the carrier picked up the incorrectly delivered package at the same time. We apologize for this inconvenience and sincerely believe we have resolved this issue as quickly as possible. We remain at your disposal. The France Trampoline team.
S
Rating: 4 out of 5
Fast order and careful shipping. Website not clear enough.
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V
Rating: 4 out of 5
Nothing to complain about.
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C
Rating: 4 out of 5
good
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J
Rating: 4 out of 5
Very good welcome during the request for information that turned into an order. Very fast delivery time - clear explanation for assembly - The only problem encountered was that 2 isolated nailed boards were placed on the pallet, underneath the trampoline package. These nails simply pierced the cardboard without damaging the trampoline.
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A
Rating: 3 out of 5
I was very satisfied with the trampoline until the plastic hooks holding the net under the trampoline broke. One hook of the door also broke. The plastic is not strong. Otherwise, the trampoline is stable, seems solid, it inspires confidence.
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Response from France Trampoline
Hello Mr. and Mrs. Foutrier, we have taken your comments regarding the hooks of your trampoline that break into account. Did you follow the installation instructions for the safety net, please? Indeed, it is necessary to first pass the lower edge under the trampoline before attaching the hooks. This allows for proper distribution of the safety net. Only then should the hooks be installed. Additionally, we indicate that if the net is too tight to place the hooks on the D-rings, you can place them on the side of the steel frame. Did you proceed this way for the installation? We will send you hooks to replace the defective ones, of course. How many do you need, please? The France Trampoline team.