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R
Rating: 4 out of 5
good service item arrives quickly
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 3 and 4 stars
Reset filtersE
Rating: 4 out of 5
Quick order taking, processing and delivery a bit slow without notification
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A
Rating: 4 out of 5
Good service overall. The delivery posed no problems even if the desired time slot was not entirely respected. The after-sales service is quite correct: A spring was missing during the assembly of the trampoline which was immediately sent to me.
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A
Rating: 4 out of 5
Very good quality product. Shipping cost too expensive for an order of a protective cover
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Response from France Trampoline
Hello, we thank you for your positive feedback on the protective cover. The shipping costs are clearly mentioned before you place your order. They are 12 euros for an accessory. We send your package to a professional carrier who often delivers within 48 hours after ordering. Such a level of service often reflects on the price. In the future, if a neighbor or family member has a trampoline, combine your accessory order with that purchase and you won't have shipping costs for the accessory. The France Trampoline team.
D
Rating: 4 out of 5
Fast delivery and very good quality trampoline. Only the delivery person did not respect the scheduled time, but that's another story...
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D
Rating: 4 out of 5
Very satisfied
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N
Rating: 4 out of 5
Product quality, ease of assembly (for 2) Speed of delivery. 1 small defective part: a phone call and you receive the replacement part from customer service in 4 days. Great. And the kids are having a blast!!!
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L
Rating: 4 out of 5
Satisfied with the quality of the product and the delivery, the site was recommended to us by our neighbors who are happy with their trampoline. I remain a bit disappointed with the assembly instructions which are not detailed enough for my taste, especially in the early stages of assembly.
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M
Rating: 4 out of 5
very happy
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E
Rating: 4 out of 5
good quality products
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C
Rating: 4 out of 5
Very good material, technical assembly explanations leave something to be desired on how to put the protective cover on the protective foams of the metal masts as well as a lack of clarity for assembling the ladder.
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N
Rating: 4 out of 5
Nothing to report
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S
Rating: 4 out of 5
Quality of products and telephone reception for after-sales service excellent. A downside regarding the carrier who gave us an incorrect appointment, which made us lose a day waiting for it.
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F
Rating: 4 out of 5
Good response to the shipping error. We are waiting for the missing items.
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M
Rating: 4 out of 5
Good product, well explained assembly. Fast delivery but not within the requested time slot so the carrier had to come back and was unhappy.
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F
Rating: 4 out of 5
serious and diligent interlocutors, fast and compliant delivery.
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E
Rating: 4 out of 5
Satisfied with the delivered product. The fixing kit was missing from the box. Very responsive after-sales service. Received the kit 2 days later.
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J
Rating: 4 out of 5
Good respect for deadlines and sales conditions. Product easy to assemble by following the provided instructions.
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L
Rating: 4 out of 5
Ok perfect, everything was fine.
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L
Rating: 4 out of 5
Order and shipping: very fast, very well packaged. Trampoline: easy assembly and no issues. Each element is well thought out, everything seemed very robust. Small downside with the anchoring kit, impossible to screw the elements into the ground. Indeed, as soon as there is a stone, it is impossible to drive deeper. Usage: magnificent! From the first jumps we have fun... The children and parents are therefore delighted! Finally a trampoline that will last!
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G
Rating: 4 out of 5
Very good product, assembly a bit long but given the sturdiness of the trampoline, it makes sense. However, the delivery company has office hours, so delivery was a bit complicated (this should be reviewed). The whole family is delighted with the trampoline
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J
Rating: 4 out of 5
good materials and efficient after-sales service
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S
Rating: 4 out of 5
very good
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F
Rating: 4 out of 5
Quality service. Timely shipping. Easy assembly and clear explanatory instructions. Very good quality material.
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C
Rating: 4 out of 5
I was pleasantly surprised to be called to confirm the correct dimensions of the ordered mat. The jumping mat arrived quickly, well packaged, and the size was correct! Great, my son is having a blast...
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S
Rating: 4 out of 5
The quality of the product seems to be very good. A downside regarding the assembly instructions, not always very clear. Another downside regarding the delivery service... Despite the appointment made (you have to be present for a whole day, between 8 am and 6 pm), the package arrived a day late... at the wrong address where I happened to be!!! Moreover, the package was very damaged.
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P
Rating: 4 out of 5
I regret not being able to make my purchase online with the Internet; I had to call by phone and then give my credit card details orally; which is absolutely not secure!!! Moreover, only one of my items was shipped very quickly; I had to call after a week for the rest to be sent!!!
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Response from France Trampoline
Hello, After checking, you ordered a spring clamp not displayed on our website. In this kind of case, we have two solutions. Payment by credit card over the phone (which is the fastest for shipping afterwards) or placing your order via a personalized link sent by email. Apparently, you wanted to place your order by the first method. We regret to see that you did not appreciate this payment method; however, we did not force you to pay by phone. We remain at your disposal. The France Trampoline team.
B
Rating: 4 out of 5
A assembly service could be offered. The assembly instructions are not clear, missing steps, close-ups, tips, and tricks. Delivery was good, welcoming telephone service.
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P
Rating: 4 out of 5
good
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E
Rating: 4 out of 5
Delivery within the deadlines, product meets our expectations. The only downside is the anchoring kit; the system that allows tightening the strap is too fragile and does not secure the whole. This is a pity, as the rest of the kit is reliable.
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Response from France Trampoline
Hello, could you please send us photos of your issue with the ground fixing kit? It is normally simple to install and does not pose any problem. While waiting for your email, we remain at your disposal. The France Trampoline team.
C
Rating: 4 out of 5
The carrier was supposed to contact me before delivery to arrange an appointment. No contact was made. Delivery was made to a neighbor...! Big lack of trust if a future purchase were to be made.
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Response from France Trampoline
Hello, Thank you for your comment. For accessories, the carrier does not call before delivery. We mention on our site and in the preparation and shipping emails that the carrier only calls for trampoline shipments. It is normal that you did not receive a call. However, it is not normal that the carrier delivered to a neighbor. We apologize for the inconvenience and wish you a good installation of your accessories. The France trampoline team.
R
Rating: 4 out of 5
Quality product that brings joy to our children. Relatively simple and quick assembly. The material seems durable. Very satisfied with our purchase, we will recommend the site to our friends.
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P
Rating: 4 out of 5
Very good product, the only problem is that I ordered it in green and received it in blue.
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M
Rating: 4 out of 5
The charming seller on the phone took a long time to find my customer file and must have an outdated computer system or does not know how to use it well. He informed me perfectly and advised me perfectly. He told me that I would be delivered in 1 week and when I called back after 1 week, he told me he would send me the carrier's phone by email and ultimately made a mistake and sent me the phone number of the France trampoline switchboard.
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M
Rating: 4 out of 5
Perfect timing, delivery matching the order well. However, I regretted that we could not contact the delivery person to agree on a date. I was not home during the delivery. Fortunately, neighbors were able to receive my package. Having the carrier come back: a waste of time and money.
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G
Rating: 4 out of 5
Good reception on the phone and helpful advice for making a choice. Respect for the delivery deadline (however, I paid for express delivery following the technician's advice). Good product quality, easy assembly. Now to see over time, as it's a shame the protective cover is not included, it could be provided at no extra cost!!!
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N
Rating: 4 out of 5
I find that the black carabiners are not sturdy, and as soon as we ask to resend them, we have to send a photo, it's complicated!!!
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C
Rating: 4 out of 5
A priori satisfied with the quality of the product, but we will have to wait a few years to see how it ages. (The trampoline is disassembled and stored during the first frosts and reassembled in spring).
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A
Rating: 4 out of 5
Item conforms to the order delivered on time and of very good quality.
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B
Rating: 4 out of 5
Good product and delivery assured by the service.
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