Customer reviews of France Trampoline

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Martins S.

Rating: 5 out of 5

Published on 24/04/2015 à 15h18 following a purchase from 27/02/2015

Perfect

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Bertrand V.

Rating: 5 out of 5

Published on 24/04/2015 à 15h14 following a purchase from 06/03/2015

France Trampoline responded quickly and efficiently to our questions. They care about satisfying their customers.

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Thierry J.

Rating: 5 out of 5

Published on 24/04/2015 à 13h21 following a purchase from 09/01/2015

I am completely satisfied

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Serge A.

Rating: 5 out of 5

Published on 24/04/2015 à 10h13 following a purchase from 16/01/2015

As usual, product as described, delivery times OK!

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Brigitte B.

Rating: 4 out of 5

Published on 23/04/2015 à 21h17 following a purchase from 26/02/2015

A assembly service could be offered. The assembly instructions are not clear, missing steps, close-ups, tips, and tricks. Delivery was good, welcoming telephone service.

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Catherine G.

Rating: 5 out of 5

Published on 23/04/2015 à 18h51 following a purchase from 12/03/2015

Fast delivery, very good material

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Pascal F.

Rating: 4 out of 5

Published on 23/04/2015 à 18h16 following a purchase from 19/02/2015

good

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Eric K.

Rating: 4 out of 5

Published on 23/04/2015 à 17h48 following a purchase from 12/03/2015

Delivery within the deadlines, product meets our expectations. The only downside is the anchoring kit; the system that allows tightening the strap is too fragile and does not secure the whole. This is a pity, as the rest of the kit is reliable.

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Response from France Trampoline Published on 12/03/2015

Hello, could you please send us photos of your issue with the ground fixing kit? It is normally simple to install and does not pose any problem. While waiting for your email, we remain at your disposal. The France Trampoline team.

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Julien L.

Rating: 5 out of 5

Published on 23/04/2015 à 17h16 following a purchase from 26/02/2015

excellent material very good order follow-up

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Chris G.

Rating: 5 out of 5

Published on 23/04/2015 à 14h49 following a purchase from 15/01/2015

As I hoped, trampoline of undeniable quality, easy to assemble by following the procedure well, to recommend for those who do not want to neglect quality.

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Marta H.

Rating: 5 out of 5

Published on 23/04/2015 à 13h41 following a purchase from 05/03/2015

Very good service. The product is very good.

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Ophelie L.

Rating: 5 out of 5

Published on 23/04/2015 à 13h24 following a purchase from 26/02/2015

Fast delivery. Excellent quality product (jump'up 300). Easy assembly, very clear instructions. Our 3 children (13-8-3 years) are delighted and so are we 😊 France trampoline was recommended to us by friends and we did well to listen to them. Certainly more expensive than products sold on discount sites or other sports stores but of super quality. We recommend France trampoline.

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Christian A.

Rating: 4 out of 5

Published on 23/04/2015 à 09h22 following a purchase from 19/02/2015

The carrier was supposed to contact me before delivery to arrange an appointment. No contact was made. Delivery was made to a neighbor...! Big lack of trust if a future purchase were to be made.

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Response from France Trampoline Published on 23/02/2015

Hello, Thank you for your comment. For accessories, the carrier does not call before delivery. We mention on our site and in the preparation and shipping emails that the carrier only calls for trampoline shipments. It is normal that you did not receive a call. However, it is not normal that the carrier delivered to a neighbor. We apologize for the inconvenience and wish you a good installation of your accessories. The France trampoline team.

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Ana Cristina G.

Rating: 5 out of 5

Published on 23/04/2015 à 08h41 following a purchase from 22/01/2015

The informational brochure could be improved by indicating the assembly method. Otherwise perfect.

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Gilles G.

Rating: 5 out of 5

Published on 22/04/2015 à 21h42 following a purchase from 18/03/2015

Top! You even called us to confirm the dimensions, nothing to add, thank you!

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Lionel R.

Rating: 5 out of 5

Published on 22/04/2015 à 21h20 following a purchase from 07/01/2015

Very happy with our purchase. Good quality net. Fast delivery.

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Didier D.

Rating: 5 out of 5

Published on 22/04/2015 à 20h55 following a purchase from 21/01/2015

Robust material and generally well designed. The instructions could be more explicit to avoid assembly errors (orientation of the legs, direction of the net, etc.). The lower attachment of the net to the springs is a disaster (the attachments break one by one). I managed to secure all the attachments with a cord that goes around under the spring area.

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Samuel B.

Rating: 5 out of 5

Published on 22/04/2015 à 19h36 following a purchase from 25/02/2015

excellent after-sales service follow-up

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Remi P.

Rating: 4 out of 5

Published on 22/04/2015 à 18h44 following a purchase from 07/01/2015

Quality product that brings joy to our children. Relatively simple and quick assembly. The material seems durable. Very satisfied with our purchase, we will recommend the site to our friends.

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Pierre M.

Rating: 4 out of 5

Published on 22/04/2015 à 17h27 following a purchase from 11/02/2015

Very good product, the only problem is that I ordered it in green and received it in blue.

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Franck M.

Rating: 5 out of 5

Published on 22/04/2015 à 17h23 following a purchase from 18/03/2015

High-quality trampoline that fully satisfies the children. Everything is in accordance with the delivery service provider: appointment scheduling and timely delivery.

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M. S.

Rating: 4 out of 5

Published on 22/04/2015 à 17h19 following a purchase from 07/01/2015

The charming seller on the phone took a long time to find my customer file and must have an outdated computer system or does not know how to use it well. He informed me perfectly and advised me perfectly. He told me that I would be delivered in 1 week and when I called back after 1 week, he told me he would send me the carrier's phone by email and ultimately made a mistake and sent me the phone number of the France trampoline switchboard.

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Daniel S.

Rating: 5 out of 5

Published on 22/04/2015 à 17h18 following a purchase from 21/01/2015

Excellent value for money. High-quality product (a competing product of 4m20 has only 90 springs, here for the 4m30 there are 230 springs). Instructions need improvement for the ladder and anchoring.

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Valérie M.

Rating: 5 out of 5

Published on 22/04/2015 à 16h54 following a purchase from 28/01/2015

As with every order or customer service request, FRANCE TRAMPOLINE knows how to respond quickly and very effectively. A serious company to really recommend.

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Sebastien P.

Rating: 5 out of 5

Published on 22/04/2015 à 15h10 following a purchase from 11/02/2015

Very complete and easy-to-use website. Fast navigation even on tablet. Quality products. Fast shipping.

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Mme B.

Rating: 4 out of 5

Published on 22/04/2015 à 14h34 following a purchase from 18/03/2015

Perfect timing, delivery matching the order well. However, I regretted that we could not contact the delivery person to agree on a date. I was not home during the delivery. Fortunately, neighbors were able to receive my package. Having the carrier come back: a waste of time and money.

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Danielle W.

Rating: 5 out of 5

Published on 22/04/2015 à 12h39 following a purchase from 21/01/2015

A site more than perfect, for me it's without comment. Nothing to complain about in terms of delivery, timing, and packaging.

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Gilbert S.

Rating: 4 out of 5

Published on 22/04/2015 à 11h57 following a purchase from 11/02/2015

Good reception on the phone and helpful advice for making a choice. Respect for the delivery deadline (however, I paid for express delivery following the technician's advice). Good product quality, easy assembly. Now to see over time, as it's a shame the protective cover is not included, it could be provided at no extra cost!!!

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Michel B.

Rating: 5 out of 5

Published on 22/04/2015 à 11h36 following a purchase from 07/01/2015

Very well-made site that clearly provides all explanations. Very friendly person on the phone. Order arrived as expected in 48 hours. Simple and solid assembly of the trampoline. Thank you.

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Noelle S.

Rating: 5 out of 5

Published on 22/04/2015 à 10h29 following a purchase from 07/01/2015

Speed, efficiency

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Nicole F.

Rating: 4 out of 5

Published on 22/04/2015 à 08h24 following a purchase from 28/01/2015

I find that the black carabiners are not sturdy, and as soon as we ask to resend them, we have to send a photo, it's complicated!!!

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Claire C.

Rating: 4 out of 5

Published on 21/04/2015 à 21h49 following a purchase from 17/03/2015

A priori satisfied with the quality of the product, but we will have to wait a few years to see how it ages. (The trampoline is disassembled and stored during the first frosts and reassembled in spring).

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Stephanie D.

Rating: 5 out of 5

Published on 21/04/2015 à 20h38 following a purchase from 03/02/2015

Delivery on time, price correct compared to the high quality of the received product.

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Karine L.

Rating: 5 out of 5

Published on 21/04/2015 à 20h35 following a purchase from 06/01/2015

The packaging was damaged but no damage inside. On the day of delivery, I was not present, the delivery person was willing to deliver to another address, I am completely satisfied.

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Bruno V.

Rating: 5 out of 5

Published on 21/04/2015 à 20h16 following a purchase from 10/02/2015

Perfect, no worries.

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Alexis P.

Rating: 4 out of 5

Published on 21/04/2015 à 18h36 following a purchase from 10/03/2015

Item conforms to the order delivered on time and of very good quality.

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Bernard P.

Rating: 4 out of 5

Published on 21/04/2015 à 18h27 following a purchase from 24/02/2015

Good product and delivery assured by the service.

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Vincent C.

Rating: 5 out of 5

Published on 21/04/2015 à 17h50 following a purchase from 17/02/2015

Excellent customer service! France Trampoline is always present with its after-sales service. The children are delighted to have a trampoline always in good condition and secure.

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Fabien B.

Rating: 5 out of 5

Published on 21/04/2015 à 15h42 following a purchase from 06/01/2015

Very good, easy order and fast delivery.

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Yann Eric F.

Rating: 5 out of 5

Published on 21/04/2015 à 13h52 following a purchase from 17/03/2015

Listening with a real desire to facilitate delivery. Very professional.

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