English 
A
Rating: 5 out of 5
Reactivity Quality perfect after-sales service
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Reviews 4 and 5 stars
Reset filtersC
Rating: 4 out of 5
The only thing we really missed was more explanations on the assembly instructions for our safety net. 'Real' photos would help us understand in a more concrete way the method to use to assemble the net from start to finish. Otherwise, the contacts are very competent and very friendly.
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Response from France Trampoline
hello, we thank you for your comment and we have forwarded this to the custom nets service. This service remains available for any installation assistance from Monday to Friday. The France Trampoline team
Y
Rating: 5 out of 5
Very good, pleasant treatment, questions answered clearly and product quality according to our expectations. Noteworthy is the effort made to ensure we could have our order on time for a gift, the follow-up and attention provided with seriousness and professionalism but with a friendliness that is appreciated. I can't think of anything to improve, keep it up and I'm sure you will do very well
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F
Rating: 5 out of 5
We easily found what we were looking for on the site. The package arrived quickly, without any particular problem
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C
Rating: 5 out of 5
Very good service performance, very good warranty handling on our defective mat. The children are very happy, very good quality material, nothing to do with supermarket trampolines. Much more bounce, much more robust material. Thank you
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Response from France Trampoline
Hello, We thank you for your comment and your positive feedback. We indeed try to provide you with the best trampolines that will follow your children and your family for many years. Our products have nothing to do with the trampolines you find in supermarkets and we are happy to see that you have noticed it. The France Trampoline team
S
Rating: 5 out of 5
very serious company, very high quality material. Very good phone reception.
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B
Rating: 5 out of 5
Very pleasantly surprised by the after-sales service. Very rare these days! Quick and efficient response ... Very satisfied
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M
Rating: 5 out of 5
The trampoline is large and sturdy; it allows for significant jumps that delight our children
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G
Rating: 5 out of 5
received on time, careful packaging, very good quality material in every detail, very complete assembly instructions, very easy assembly
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P
Rating: 5 out of 5
Professional Very good material
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M
Rating: 5 out of 5
very satisfied with the after-sales service
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M
Rating: 5 out of 5
nothing. perfect.
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A
Rating: 5 out of 5
Everything was exceptional
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M
Rating: 5 out of 5
Everything excellent. I recommend other users to buy calmly and with full confidence. I only recommend that the girl who answers the phone be a little sweeter as she tends to be direct and serious and I say this with all affection and humility. Since the attention received from the company, the material and having had the luck to have spoken with Miss. *** HAVE BEEN MORE THAN EXCELLENT!
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F
Rating: 5 out of 5
The pre-sale service has been very clear and I have received adequate help to decide on the model. When placing the order, I received timely information about the delivery. Very satisfied. Thank you.
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S
Rating: 4 out of 5
very good quality material issue upon receipt: I ordered 2 items that were brought by 2 different delivery people on the same day and I was not informed of this so I didn't know if I should accept the first package it would be wise to inform beforehand of this situation
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Response from France Trampoline
Hello, indeed for your case, we used 2 carriers: 1 for the trampoline (managed by a carrier suitable for this type of package) and 1 for an accessory (managed by a specialist small package carrier). The delivery taking place on the same day is a simple coincidence. We thank you anyway for your comment so that we can improve this point internally. The France Trampoline team
V
Rating: 5 out of 5
good quality product, and very effective and friendly phone information
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J
Rating: 5 out of 5
Totally satisfied. Everything perfect
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S
Rating: 5 out of 5
Very good seller and very good trampoline!
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P
Rating: 5 out of 5
Good advice. Friendly contact. Ultra fast delivery.
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B
Rating: 4 out of 5
Very happy with the product Delivery within three days! the product looks very solid!
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C
Rating: 4 out of 5
following our order in September 2013 the springs were not the right size. we had to call you to get the right ones now problem solved good quality material
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C
Rating: 5 out of 5
Great advice and after-sales service. Top product.
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E
Rating: 5 out of 5
Super quality, ultra-fast delivery, very attentive and very responsive team, really nothing to say, I recommend!
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C
Rating: 5 out of 5
very satisfied, the contacted people are nice and very serious, no problem...
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V
Rating: 5 out of 5
Very professional
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N
Rating: 4 out of 5
Fast and correct delivery now the weather has not yet allowed us to assemble the trampoline!!!
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L
Rating: 5 out of 5
Just perfect I am delighted today my daughter will discover it because it is her birthday very good quality and I must admit I tried it and had a blast :) I recommend excellent quality/price ratio
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J
Rating: 4 out of 5
The delivered material is more beautiful than in the photos on the site, of very good quality, very well packaged. The essential instructions are well written. One part had a slight defect: a female tube missing a hole to engage the safety of the male tube (safety net). For even more convenience, a small assembly video on the site would be welcome.
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Response from France Trampoline
Hello, thank you for your comments. We called and you were able to assemble the problematic part anyway. Please note that you can find our assembly videos either in the range of the purchased trampoline (except for the Hip/hop) or on our YOUTUBE channel at France Trampoline. The France Trampoline team
N
Rating: 5 out of 5
Disappointed with the color especially if there are others on the cargo. that are not on the site
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Response from France Trampoline
Hello, We acknowledge receipt of your comment (and even if we do not fully understand it). We are sorry to see that the color of the Hop trampoline does not suit you. It is, however, the same color as shown in the photos on the website for the blue trampoline. We have 2 colors for this range: either blue or pink. Apart from the color, we are sure that the trampoline will fully satisfy your children in terms of bounce and durability! The France Trampoline team
O
Rating: 5 out of 5
Trampoline delivered on time. The site does not emphasize enough the necessity to buy the protective cover at the same time as the trampoline, to avoid shipping costs for a complementary order
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Response from France Trampoline
Hello, We apologize for this inconvenience. We do put a message in your cart to remind you that we also sell accessories. We apologize if you did not see our ACCESSORIES page. We contacted you on your mobile to see together what we could do about this. We remain at your disposal at 05 56 36 04 62 from Monday to Friday and from 9am-12pm and 1:45pm-5:45pm. The France Trampoline team
H
Rating: 5 out of 5
Very good quality trampoline. Impeccable delivery (contact from the carrier to know our availability) It's perfect
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I
Rating: 5 out of 5
Everything went very well and the ordered items perfectly meet our expectations. If needed, we will contact you without hesitation. Good continuation to all of you
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C
Rating: 4 out of 5
Quality products, clear site, fast delivery... maybe a very slight downside on the assembly guides but professionalism of the team (quick and effective responses to questions)
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Response from France Trampoline
Hello, Thank you for your comments. We strive to regularly improve our assembly instructions throughout the year and we are happy to see that you were fully satisfied with your call. The France Trampoline team
J
Rating: 5 out of 5
A truly EXCEPTIONAL service. Very happy with the treatment received, the responsiveness in answering our questions, and the quality of the product received. We didn't know this company, but I think it's a clear example of good online sales service. We are very satisfied, and if we know someone interested in buying a trampoline, we will definitely recommend you. Thank you.
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A
Rating: 5 out of 5
Customer service is attentive, satisfactory product and fast delivery!
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H
Rating: 5 out of 5
Super happy, fast delivery, very good advice, quick and very correct after-sales service
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M
Rating: 5 out of 5
Very fast delivery. The protective cover has been improved compared to the first one purchased (bungee to attach it, more water drainage provided.)
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Response from France Trampoline
Hello, Thank you for your comment. We are evolving our products based on your requests and needs. We remain at your disposal if needed. The France Trampoline team.
J
Rating: 4 out of 5
Quality service.
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J
Rating: 5 out of 5
Fast transaction, no delivery issues. Impeccable material. Simple assembly. Small downside: the assembly instructions for the ladder are not very clear.
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Response from France Trampoline
Hello, Thank you for your comment. We left you a message on your mobile to know exactly what issue you encountered so that we can improve it if necessary. We remain at your disposal at 05 56 36 04 62 from Monday to Friday. The France Trampoline team.