English 
A
Rating: 2 out of 5
Products were as expected, but delivery was made to a different relay point than the one requested, 40 minutes away!
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 1 and 2 stars
Reset filtersC
Rating: 2 out of 5
The experience with freeze-dried has always been excellent, but the experience with SEUR is disastrous. The last package I have to go to pick it up at a cyber locutorio, which is the place used by displaced ace people to send money to their relatives in other continents. According to SEUR the address is wrong. I have already received more packages from you and when it is SEUR it always happens that there is a problem and I have to go to pick up the package, when I have contracted the home delivery. I would be grateful if you could contact SEUR and inform them of your bad service. I would also be grateful if they could use another parcel delivery company so that their reputation is not affected by a third party.
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Response from Freezedried & Co
Thank you for your comment. We are glad that you are satisfied with our products, but we sincerely regret the problems encountered with our carrier, SEUR. We take good note of your comments and understand your frustration. Indeed, we have no direct control over SEUR's actions, but we will take your experience into account and try to find a solution so that this type of problem does not occur in the future. If this happens again, please do not hesitate to contact our customer service at [email protected] so we can help you. Thank you for your understanding and loyalty.
M
Rating: 2 out of 5
Freeze-dried, it's getting more and more expensive, I won't be ordering anymore.
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Response from Freezedried & Co
We understand and share your frustration about prices. We do our best to offer quality products at reasonable prices. The Lyo team
S
Rating: 1 out of 5
I can't commit to someone I don't know
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
E
Rating: 2 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
E
Rating: 2 out of 5
Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
E
Rating: 2 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
H
Rating: 2 out of 5
Do not send food products with expired use-by dates. And respond to solicitations due to this problem.
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T
Rating: 1 out of 5
I still haven't received my order even though I placed it on 12/03/2024.
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Response from Freezedried & Co
We apologize for the delay in your order. An inventory error prevented us from shipping earlier. Your order was shipped yesterday and you should receive it shortly. The Lyo Team ???
M
Rating: 1 out of 5
Quite simply package not received it makes shit especially for a trek snow where I needed THIS mattress NOT to be cold cordially
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Response from Freezedried & Co
Thank you for your feedback and sorry for this incident. Our team will get back to you as soon as possible to find a solution. Please do not hesitate to contact us by email at team[at]lyophilise.com or by phone at +33.2.97.87.23.73 so that we can quickly resolve the problem. Thank you for your understanding. The Lyo team
C
Rating: 2 out of 5
My order has not arrived yet, it has been held at cronopost manresa for 3 days.
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Response from Freezedried & Co
Sorry for the inconvenience, delivery times in Spain can vary with the festive season. However, we have seen that your order has been delivered the day after your message. Thank you for your understanding. Best regards, the Lio team.
A
Rating: 1 out of 5
I haven't received anything!
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Response from Freezedried & Co
Hello, Due to an inventory, our shipments have indeed been extended. Your parcel left our warehouse on September 7, but the carrier is having problems delivering your order. My colleagues will be in touch with you to discuss how we can get your parcel to you as soon as possible. We apologize for the inconvenience. Good day to you, the Lyo team
T
Rating: 2 out of 5
I did not receive an email when the order was sent. I made a request via the form to find out where things stood, but no reply after 48 hours. After telephoning, it was sorted out but in the return email I think a word of apology or even a small gesture would not have been too much. We'll have to wait and see when we receive the parcel.
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Response from Freezedried & Co
Hello, Our teams do their utmost to respond quickly to requests. However, with our recent move and the summer vacations our response times are longer than usual. As for your order, we are once again sorry for the wait and the lack of tracking information on your package.
A
Rating: 1 out of 5
I did not receive the parcel!
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Response from Freezedried & Co
Hello, your parcel was delivered to a relay point on Monday 31st July. As you did not collect it, it was returned to our warehouse. My colleagues will contact you to discuss what to do. The Lyo team
G
Rating: 1 out of 5
I have ordered twice from Lyophilise. Each time I placed an order, the site told me that my product was in stock and ready for immediate delivery. Each time, the product took several weeks to arrive. If you need your product quickly, don't order from Lyophilise.
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Response from Freezedried & Co
We're sorry for the delivery delays you've experienced. Our recent warehouse move has caused some temporary delays. We are actively working to optimize our process to ensure faster and more reliable delivery. Please do not hesitate to contact our customer service department if you experience any delays.
C
Rating: 1 out of 5
On the web they said that the purchased product would be delivered within five working days. It does not seem to have been so... I have not received it yet and I leave today from ....
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Response from Freezedried & Co
Hello, Due to the relocation of our logistics department and a peak in activity, we have experienced a delay in the shipment of orders. We apologize for this. Your order has been shipped. Please feel free to contact us at 02.97.87.23.73 or by email at [email protected] when you place your next order so that we can ship it faster. Have a nice day
S
Rating: 1 out of 5
No need to be in a hurry... We are 28/07/2023 I ordered on 21/07/2023 and since no news. I will no longer order from this site.
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Response from Freezedried & Co
Hello. Due to a peak in activity and the move of our logistics warehouse, we have experienced a delay in the dispatch of parcels. Please do not hesitate to contact us on 02.97.87.23.73 or by e-mail at [email protected] to resolve the problem. The Lyo team
C
Rating: 1 out of 5
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Response from Freezedried & Co
Hello, if you have had any problems with your package or if you are not satisfied with our service, please feel free to contact us at +33297872373 or by email at [email protected].
H
Rating: 2 out of 5
Hello, extremely disappointed with the delivery times. I had to cancel my order and leave without the products, which greatly disrupted the organization. Delivery times really suffer in comparison with the leader, a certain Amazon...
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Response from Freezedried & Co
Hello, Indeed, following the move of our logistics warehouse and a peak in activity, we have taken a delay in the shipment of our orders, as we have posted on our website. We don't compare ourselves to Amazon, because we're a small company on a human scale, and we do our best to satisfy our customers' needs. If your next order is again slow in arriving and urgent, don't hesitate to contact us at [email protected] or 02.97.87.23.73 to have your parcel prioritized. The Lyo team wishes you a good day
P
Rating: 2 out of 5
Order still not shipped after a week, no status or communication to know what to expect.
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Response from Freezedried & Co
Hello, Thank you for your order. We would like to apologize, following the move of our logistics department a short while ago, we have experienced a delay in the shipment of orders. We have highlighted the information on our website, sent a newsletter and we are also communicating on our social networks (Instagram and Facebook) to warn of our delays. We apologize if this information did not reach you. Concerning your order, after checking, we have noticed that there is a product that is not in stock and that is blocking your parcel. Our customer service team will contact you today to discuss with you what to do to unblock your order so that it can finally leave. The Lyo team wishes you a good day.
T
Rating: 1 out of 5
My order is awaiting delivery. I would have liked to know why and if my order would arrive before my departure on 10/08/2023. I would have liked to test my equipment before departure.
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Response from Freezedried & Co
Hello, Following the relocation of our logistics department some time ago, we have experienced a delay in the dispatch of orders. We apologize for this. After checking our platform, we noticed that your order was missing a product in stock. Our customer service will contact you by e-mail to see what can be done to ensure that your parcel arrives quickly. Have a nice day from the Lyo team!
M
Rating: 2 out of 5
Choose your relay point .. I wasn't asked which one I prefer and I end up with one more than 30 minutes away with lousy opening hours.
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Response from Freezedried & Co
Hello, once you've arrived at your basket, our website offers you to choose your relay point. Perhaps you didn't see it? The Lyo team apologizes for this. Next time, don't hesitate to contact our customer service department at [email protected] or 02.97.87.23.73 for more information on relay points. Have a nice day from the Lyo team.
C
Rating: 1 out of 5
did not arrive on the estimated date
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Response from Freezedried & Co
Hello, we apologize for this. We have recently moved our logistics department and there has been a delay in shipping orders. However, please feel free to contact us at [email protected] or 02.97.87.23.73 to discuss how we can reimburse you for the shipping costs and we apologize. Have a nice day.
M
Rating: 2 out of 5
bought products noted in stock and 4/5 days of delays 9 days after the products are always noted in order!!! Leaving on a trek, I had to re-order the products from the competition.
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Response from Freezedried & Co
Hello, the stock noted on our website is in real time. At the time you ordered, one of the products was not in stock. However, please do not hesitate to contact us for a refund or to exchange your product with another in stock at [email protected] or 02.97.87.23.73. The lyo team wishes you a good day.
C
Rating: 1 out of 5
Order made 1 week ago still not shipped and no news!!!
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Response from Freezedried & Co
Hello, we apologize for the delay in preparing your order. As we recently moved our logistics warehouse, we were a little late in dispatching our parcels. However, your parcel has now arrived at the relay point. Next time you want to know the status of your parcel, please contact us by e-mail at [email protected] or call 02.97.87.23.73. We apologize once again for any inconvenience this may cause. Have a nice day.
E
Rating: 1 out of 5
I ordered nutrition on your site for a very important ultra trail that I'm running this Saturday... I'm leaving home Friday at noon to get there. Worse, on the online tracking system, I don't even see an update today! just "sorted on our platforms" as of yesterday... and since then nothing! I'm very unhappy!
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Response from Freezedried & Co
Hello, We apologize for the inconvenience. Due to the relocation of our logistics warehouse, our lead times have been extended. The information was mentioned on our website. We did our best to ensure that the parcel arrived on time, but unfortunately it was delivered on Friday at noon. Our customer service will contact you to organize the return and refund of your parcel. Thank you for your understanding. Team Lyo
I
Rating: 1 out of 5
Unfortunately many problems with deliveries beyond their control
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Response from Freezedried & Co
Sorry for the inconvenience. We have indeed had several delivery problems with your orders. We do our best to ensure that the parcel arrives at the right place at the right time, but we are still dependent on the carriers. For this order, the relay point must have been unavailable and Chronopost dropped off the parcel at another point to avoid too long a delay. Thank you for your understanding. The Lyo team
P
Rating: 1 out of 5
Hello, I still haven't received anything and I'm starting to worry. Do you have any idea where the parcel might be? Thanks in advance.
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Response from Freezedried & Co
Hello, according to the La Poste tracking system, your order arrived at the relay point yesterday. If you have any problems with your parcel, please do not hesitate to contact us at [email protected]. The Lyo team wishes you a good day )
C
Rating: 1 out of 5
I still don't have my order. I needed it and now I don't even want it. More than 12 days without knowing where the package is.
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Response from Freezedried & Co
Good morning, Your package has been shipped 48 hours after your order. With the tracking number, we can see that the delivery has been made 3 days after at the pick up point. Our customer service will contact you to transmit the proof of delivery and help you to solve the problem. Thank you for your understanding, best regards. The Lio team
V
Rating: 1 out of 5
Still not delivered
Response from Freezedried & Co
Sorry, the shipment of your package was delayed in our warehouse and it left after the 48 hours announced. Our customer service will contact you. Thank you for your understanding.
C
Rating: 2 out of 5
I have a power banck 5000amh and the mini USB charging socket is empty, I have not heard back from you, I have been a customer for 3 years, I will continue to buy freeze dried food from you but I will no longer buy material from your company.
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Response from Freezedried & Co
Good morning, Sorry for the inconvenience, your email was in our spam folder. We have sent an email right away to solve the problem with the battery. Thank you for your understanding, best regards. The Lio Team
A
Rating: 1 out of 5
delivery time not respected. Product still not received after 1 week
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Response from Freezedried & Co
Hello Sir, We apologize for the inconvenience. We shipped your parcel the day after you placed your order, but the carrier's tracking system has not been updated since the parcel was delivered. We have contacted the carrier and will get back to you by email to find a solution together. Thank you for your understanding. Team Lyo.
C
Rating: 1 out of 5
The shipping takes longer than what it says on the web when you make the purchase (I haven't received it yet) and you can't track it on the courier's website. I needed it for this weekend and it has caused me problems.
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Response from Freezedried & Co
Good morning, Following our conversation, the package has been delivered before your departure. Access to the collection point was not available as the delivery time has been extended. Sorry for the inconvenience. The most important thing is that everything went well. Thank you for your patience. Best regards, the Lio team.
V
Rating: 1 out of 5
Still waiting to receive it! Hasn't turned up. Promised deliver in 2-4 days and I'm now over a week.
Response from Freezedried & Co
Thank you for your return of experience and sorry if you have encountered a problem with the delivery. It seems that your order is delayed with the customs. My colleague has refund the shipping charges and stay in touch with you until the delivery. The Freezedried and Co team.
C
Rating: 2 out of 5
i placed an order with you, and i know it's my fault. i forgot to pay the shipping, i've been waiting for my order for a week and seeing nothing coming, i contacted you. To tell me that I hadn't paid the postage! why didn't you send me an e-mail to remind me? it's stupid! I know I didn't pay attention when I paid! sad though :(
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Response from Freezedried & Co
Thank you for your feedback. We understand your frustration. Payment must be complete for the order to be dispatched. On our side, my colleagues normally warn us. It seems that there has been human error on both sides. Your order will be shipped today. Have a nice day. The Lyo team.
S
Rating: 1 out of 5
Not yet received
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Response from Freezedried & Co
Hello, it seems that the service provider was unable to deliver your parcel immediately. However, the tracking of your parcel indicates that it has been available at your collection point since Saturday. Will you be able to pick it up? If you encounter any problems, please contact us by phone or e-mail team(at)lyophilise.com. Best regards. The Lyo team
H
Rating: 1 out of 5
I still haven't received my parcel!!! Delivery scheduled for August 1...I'm afraid to go trekking without my food.
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Response from Freezedried & Co
La Poste is experiencing problems with the tracking of certain parcels, but rest assured that your parcel has been available since July 30. My colleague will contact you to give you more information. We wish you a pleasant trek. The Lyo team
P
Rating: 1 out of 5
One week after ordering, the parcel has not even been dispatched, even though I'm leaving in a few days for a hike ... very very disappointed and worried because I had planned all my meals (5 people over 3 days)
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry to hear about this incident. My colleagues have informed me that they are in contact with you and are following up your case. If you have any queries, please do not hesitate to contact us at [email protected]. The Lyo team
M
Rating: 1 out of 5
Package delivered very late (1 week) contrary to what was advertised on the site. Very disappointed, I won't be able to use the products for my hiking vacations this year.
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Response from Freezedried & Co
Sorry, you seem to have ordered on Sunday. However, we have an order preparation time of 48 hours, not to be confused with the delivery time, in this case Colissimo +48 hours. As it happens, your parcel was also delayed on the road. If the parcel arrived too late and you don't need it, you can return it to us and we'll refund you. Please contact us at team(at)lyophilise.com to let us know your choice. We're sorry about La team Lyo
C
Rating: 1 out of 5
Working with seur is not appreciating the customer. We pay for a shipment, which is already rare with amounts like the ones we spend in your store and you ship with a company that is characterized by never delivering the package and having to go to your facilities to get it. They are already 2 days late because your company, Seur, says they can not deliver the package. I will never shop at their store again.
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Response from Freezedried & Co
Thank you for your comment. We work with Chronopost in France, and this company collaborates with other carriers when orders arrive in Spain. Normally, we do not have any particular problems with the delivery of orders. My colleagues are in contact with the different carriers to solve this problem and guarantee delivery as soon as possible. We remain at your disposal.
N
Rating: 2 out of 5
My last order of almost exclusively CONVAR "Emergency food" products arrived very damaged. Every other box is crushed. - the outer packaging is impeccable: sturdy cardboard without a single dent. - your inner packaging is neat: plenty of bubble wrap. In my opinion, the problem lies in the fragility of the box itself: the sheet metal is far too thin... It seems that the boxes were damaged during transport. Best regards olivier Weyer
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Response from Freezedried & Co
Hello, I'm sorry about this delivery incident and thank you for your feedback. Can you inspect the boxes and take a closer look at the joints? If they are affected, please contact us as soon as possible for a replacement. Our contact details are team(at)lyophilise.com. We wish you a pleasant day. The Lyo team
A
Rating: 1 out of 5
Still nothing received
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Response from Freezedried & Co
Hello, your order is available since July 13th at BOUTET SELEXION - 16 ROUTE DE BOUILLON - 6700 - STOCKEM - BE. If you have any problems collecting your order, please contact us directly on 0033 2 97 87 23 73. Thank you very much. The Lyo Team