Customer reviews of Freezedried & Co

Hello, thank you very much for your feedback. We apologize for the delayed response due to the public holiday. Since your request, your parcel has been delivered according to the tracking. We hope you are happy with your order. Available if you have any questions

Thank you for your feedback. Your order does indeed contain a reference awaiting delivery. However, in the current context, this product is in high demand and the manufacturer is experiencing production delays, which is affecting our restocking. My colleagues will get in touch with you to see what suits you best. Thank you for your understanding. The Lyo team

Sorry about this delivery incident. It can indeed happen that a relay point is no longer able to receive parcels (no more space, especially during sales periods), in which case the parcel is redirected to another relay point. My colleague has contacted you by e-mail to inform you of the new relay point. We apologize for this inconvenience, which is beyond our control, and hope for your understanding. The Lyo team

Thank you for your feedback. Are you not completely satisfied with your order? You had an in-store collection. Write to us and we'll try to improve or find a solution for you. The Lyo team

Thank you for your feedback. Are you not completely satisfied with your order? You had an in-store collection. Write to us and we'll try to improve or find a solution for you. The Lyo team

Thank you for your feedback. Are you not completely satisfied with your order? You had an in-store collection. Write to us and we'll try to improve or find a solution for you. The Lyo team

Thank you for your feedback. The correct product is on its way and will be delivered shortly. Our apologies for the inconvenience. The Lyo Team

Hello, we are resellers and not manufacturers, and to be totally transparent, we have also been surprised by the increase in some of our suppliers' prices, both for purchases and resales. Sometimes we don't defer price increases when it's bearable for us. That being said, this year, for most of the increases, we were unable to maintain the 2021 rates and applied the sales rates recommended by our suppliers. There are a number of reasons for this rise in supplier prices: rising raw material costs (or even shortages in some cases), Brexit for UK brands with customs duties that didn't exist before, rising energy costs, the use of more manpower to cope with seasonal peaks, and investment in factories. That said, we regularly run promotions, here's the link: https://www.lyophilise.fr/bons-plans-c-3563 The Lyo team wishes you a good day and a pleasant weekend.

Thank you for your feedback and I'm sorry to hear about this incident. Could you please tell us which part number is damaged? If possible, could you send us a photo so that we can understand the incident. My colleagues will then be able to get back to you with a solution. e-mail address team(at)lyophilise.com. The Lyo team

Hello, We're very sorry about the delivery problem with your order. The parcel was sent the day after your order was placed, but the tracking system indicates that it was delivered to a different relay point than the one you originally chose. Following an inquiry with the carrier, they have sent us a proof of delivery which we are sending you by email. Yours sincerely, the Lyo Team

Thank you for your feedback. We have a lot of stock turnover on freeze-dried meals, so we don't have short dates, and if we do, they are put back with a date clearly indicated. Could you please send us the recipe in question to team(at) lyophilise.com? If possible, a photo of the date and batch number, so that we can compensate you and check with our supplier. Concerning the choice of freeze-dried products, you may prefer a single brand, but don't hesitate to vary to discover new flavors and widen your choice among our hundreds of recipes. We'll be happy to help you choose. As for the price increase, for this French brand there is indeed a price increase applied by the manufacturer to cover real costs (packaging, ingredients, manufacturing...). We try to respect the public selling prices of our suppliers and, like you, we notice increases. We hope you will understand that we are unable to cover these increases. We are sincerely sorry about your last experience, with events beyond our control. We hope to see you again on our site. The Lyo Team

Thank you for your feedback. This can happen when a relay point is saturated, and the carrier redirects the parcel to another point in the network. Sorry for the inconvenience, this relay point is closed on Mondays? If you have any problems collecting your parcel, or if your order is urgent, please don't hesitate to call us directly, and my colleagues in customer service will suggest alternatives. We wish you a pleasant day and look forward to hearing from you. 02 97 87 23 73

Thank you for your feedback. It does not say that the charger is included, only the cable. My customer service colleagues have also received your various emails (we are open Monday to Friday) and will get back to you to explain the returns procedures and product information as soon as possible. We wish you a pleasant day. The Lyo Team

Thank you for your feedback. Your package seems to have been delivered. Was there a problem with your order or delivery? Please let us know so that we can improve our services :) Our mail team(at)lyophilise.com

Thank you for your feedback. Your package seems to have been delivered. Was there a problem with your order or delivery? Please let us know so that we can improve our services :) Our mail team(at)lyophilise.com

Thank you for your feedback. Your package seems to have been delivered. Was there a problem with your order or delivery? Please let us know so that we can improve our services :) Our mail team(at)lyophilise.com

Thank you for your feedback. Indeed, my colleagues contacted you but our email was in your spam folder. Your problem has been taken care of this afternoon. We apologize for the inconvenience and thank you for your understanding. The Lyo team

Hello, We're very sorry for the delay in your order. The lead times announced by all our suppliers vary greatly due to restocking problems. The vast majority of products are put on hold and we are waiting for restocking to deliver your order. Our customer service will contact you today. Thank you for your understanding. The Lyo Team

Thank you for your feedback. Indeed, a recipe is missing from your order and is being restocked. It is the Travellunch chicken pot. When would you like to receive your order? We can replace this recipe with an equivalent one, cancel it and refund you. We are at your disposal on team(at)lyophilise.com or by phone 02 97 87 23 73. The Lyophilise & Co team

Thank you for your feedback, it is indeed not pleasant. We have checked our dates in stock and we have those of your batch with dates for 2033. Can you take a photo of the date on the box and send it to us at [email protected] to help us understand? Thank you very much. The Lyo team

Did something go wrong with your order? Tell us what we can do better :) The Lyo team

Did something go wrong with your order? Tell us what we can do better :) The Lyo team

Did something go wrong with your order? Tell us what we can do better :) The Lyo team

Good morning, Your order is pending shipment as the products were not available at the time of your order. Stock information is clearly indicated on the website. We regret that this was not the case at the time of purchase. Our team will contact you by phone or email today. Thank you for your understanding. Best regards, Elodie from Freeze Dried & Co.

Sorry for the inconvenience. Following our phone conversation, your package was shipped yesterday. One product was missing and will be shipped later. Thank you for your understanding. Best regards, the Lio team

Thank you for your feedback. We apply the sales prices recommended by our supplier. If you have trouble reading the information on capacity, you can go to our very detailed French website. And finally, if you're not happy with your order, you can simply exercise your right of withdrawal within 14 days. Below is a link to further information https://www.lyophilise.fr/page-CMS/droit-de-retractation/ or contact us directly by e-mail team(at)lyophilise.com. The Lyo team

Hello Sir, We're sorry for the inconvenience, there was indeed an error on our part when preparing the order. As the Voyager pasta provençale was not in stock, we preferred to change to a similar recipe from a higher range, so that your parcel would not be delayed. Unfortunately, we inadvertently overlooked the fact that this recipe contained meat. We will contact you by email to propose an exchange solution. Thank you for your understanding. Best regards. Team Lyo

We're sorry to hear about your dissatisfaction with this order. We imagine that this is mainly due to the delayed delivery of your parcel. Our suppliers were delayed in manufacturing and delivering the products due to raw material shortages. Your order was therefore on hold, but our team contacted you to inform you and, if necessary, replace or cancel the unavailable items. The items arrived recently and your parcel was sent out immediately. Thank you for your understanding. Team Lyo

I'm sorry to hear about your dissatisfaction with this order. We imagine that this is mainly due to the delayed delivery of your parcel. Our suppliers were delayed in manufacturing and delivering the products due to raw material shortages. Your order was therefore on hold, but our team contacted you to inform you and, if necessary, replace or cancel the unavailable items. The articles arrived recently and your parcel was sent out immediately. Thank you for your understanding. Team Lyo

We're sorry to hear about your dissatisfaction with this order. We imagine that this is mainly due to the delayed delivery of your parcel. Our suppliers were delayed in manufacturing and delivering the products due to raw material shortages. Your order was therefore on hold, but our team contacted you to inform you and, if necessary, replace or cancel the unavailable items. The items arrived recently and your parcel was sent out immediately. Thank you for your understanding. Team Lyo

Thank you for your feedback. The delivery time for Spain is 2 to 4 working days. Your order was shipped on Wednesday the 12th and delivered on Monday the 18th, that is a delivery in 4 working days. The delivery would have been faster, but it was delayed due to a problem of truck capacity. Thank you for your understanding, best regards. Elodie from Freeze Dried & Co.

I'm sorry to hear about your misfortune. Despite our precautions on the packaging, parcels sometimes fall during transport. Having said that, a dented box doesn't mean that the products can't be used - it all depends on where the damage occurred. My colleagues will get back to you by e-mail later today to assess the situation and advise you on whether or not to use these products, and if so, to suggest an alternative solution. The Lyo team

Sorry for this incident. I have received your email exchanges with my colleagues, who have opened an inquiry with the carrier and will get back to you as soon as possible. The Lyo team

Thank you for your feedback and sorry for the inconvenience. We sent your package the 2nd of November and the delivery time for Italy is about 3 to 5 working days. Please do not hesitate to contact us when your parcel is not delivered yet so that we can contact the carrier or send another package in express. I hope you find a food solution for your regatta. Thanks for your understanding. Best, Elodie from Freezedriedandco

Sorry for the inconvenience, we have had to contact you several times in the past week as the package has been returned to our office because of the address. Due to our conversation, we sent the package in the good address. Thank you for your understanding, best regards. Elodie of Freeze Dried & Co.

We apologize for the inconvenience. The mattress was indicated as being in stock on our website at the time of your purchase. Unfortunately, the model you received was incorrectly received. We became aware of this when you placed your order and contacted you directly. Your order was refunded immediately. Thank you for your understanding. Sincerely, Team Lyo

Thank you for your feedback. We are sorry if two military rations were not to your liking, especially as we normally receive positive feedback on these products. We hope to see you again on our site. As our colleague indicated to you by e-mail, we will be able to advise you on a selection of recipes .... We offer more than 1500 references on our site, including rations, so there's sure to be one that your palate will appreciate. The Lyo team

Thank you for your comment and sorry for the inconvenience caused during your order. We have checked and we have no inquiries, mails from our side. Our system prints the labels directly with the address you added. We do not understand what happened. We will refund the shipping charges for the delay and delivery problems. Do not hesitate to call us when there is a problem. Thank you for your understanding, best regards. Elodie from Freeze Dried & co

Thank you for your feedback and sorry about this incident. In the meantime, my colleagues have come back to you to resolve the problem. Thank you for your understanding and trust. The Lyo Team

Thank you for your feedback on our company and the DentaPass product. It's not always easy to do your own treatment and we understand your disappointment. In any case, the use of this emergency kit must be followed by a visit to the dentist within 30 days of use. We hope that everything has since returned to normal. Sincerely yours, the Lyo team

Thank you for your comment. You ordered on 07/29, and the package was shipped on 07/30, so we respected the deadlines for the preparation of your order. Then, on our site it is indicated that the delivery is within 3 to 5 working days to the address of your choice in Spain, and you received the parcel on 04/08/08. For another order, do not hesitate to contact us if you want an express delivery. Marie of Lyophilized & Co

Thank you for your comments. When we saw the situation of your order, my colleagues called you to help you find your package at your local post office. We thank you for your apologies for this incident and thank you for your understanding. We hope you were able to retrieve your package.

Thank you for your feedback. For a postal order, it takes 4 days on weekdays. 2 for shipping and 2 for delivery. According to our back office, you ordered on Friday July 23 at 14:09. Our orders are prepared within 48 hours from Monday to Friday (excluding Saturday and Sunday). Your order was therefore dispatched on Monday at the end of the day when the Post Office picked it up, and reached you on Wednesday. Delivery times were respected. Having said that, please don't hesitate to contact us by phone or via the contact form to let us know how urgent your order is?

Your order was placed on the 18th and shipped on the 19th, our team respected the deadlines. Your package was then serviced through Correos and arrived in Spain on the 23rd. It seems that the carrier is experiencing some delay, but this is out of our control. We are launching a survey with the carrier and will contact you by email (check your spam) to provide you with a solution. Thank you for your understanding. The Lio Team

Thank you for your comment. Your order was placed on our website on Monday 12/07. This summer, the packages are dispatched within 48h (working days). Wednesday was a holiday in France, so the expedition was on Thursday 15/07. The delivery times for Spain are also 4 working days (carriers do not deliver on weekends). Your parcel is at the delivery place serving your address. Thank you for your understanding, best regards. The Freeze Dried & co team

Thank you for your feedback. However, the package tracking indicates a delivery on Tuesday at 12:00, just after your comment. The delivery time for Spain is 3-4 working days - the carrier has encountered a bit of a delay and delivered in 5 days, sorry. Do not hesitate to contact me if you have questions. Best regards, the Lyophilized & Co team

Thank you for your feedback. The water filter is out of stock, which was indicated at the time of your order. A colleague will get back to you to find out your delivery preferences. Thank you for your understanding. The Lyo team