Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Product still not received. I hope to have it by June 30th. Very, very late. Not cool......
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Response from Freezedried & Co
Thank you Alain for your feedback. Our team has been in constant contact with you since the incident with your first delivery due to a computer problem. We prepared a second parcel yesterday morning which was collected by our carrier the same day. This parcel is scheduled for delivery today. We hope you understand. The Lyo Team
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Guillaume M.
Rating: 2 out of 5
Order placed a week ago and still no delivery ????????
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Response from Freezedried & Co
Thank you for your feedback. Indeed, when you placed your order, some products were out of stock, which was indicated on the product sheets and in your basket. Your order is being prepared today, and all products are back in stock. My colleague must have informed you yesterday during your telephone conversation. If you have any queries, please do not hesitate to contact us on 02 97 87 23 73 or team(at)lyophilise.com. The Lyo team
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Anais D.
Rating: 2 out of 5
Very disappointed; products ordered promised a long or even very long shelf life, whereas the products received spent the longest time in your stocks.
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Response from Freezedried & Co
Hello, thank you for your feedback. The Katadyn bread tins have a shelf life of up to 15 years, and you should have received the certificate with your last order, which obviously was not the case. My colleagues will e-mail it to you today. On these long-life products, we have a high turnover of stock. For your information, the DLUO marked on the tins is 2 years, as this is the regulation in Germany, where this bread is sold in supermarkets. Hoping to have shed some light on your last order, our team remains at your disposal should you have any questions. Best regards. The Lyo team
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William J.
Rating: 2 out of 5
Shipping time not respected
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Response from Freezedried & Co
Hello, As indicated on our website at the time of your order, a reference was out of stock and we were waiting for the article in order to dispatch your parcel. The restocking time was indicated, however with the new customs constraints at the English borders the delay has been extended. We are very sorry about this and hope that you were able to receive your order on time. Please do not hesitate to contact our customer service department in such situations. Thank you for your understanding, Team Lyo
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Guillaume B.
Rating: 1 out of 5
order placed on 9/2 and still no news on 25!
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Response from Freezedried & Co
Sorry for the delay in the delivery of your order. Our team contacted you by email on 11/02 to inform you of this delay due to a shortage of one of the two products from our supplier. We are contacting you today to find a solution together for the shipment of your order. Thank you for your understanding. The Lyo team
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Sophie L.
Rating: 2 out of 5
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Response from Freezedried & Co
Thank you for your feedback. Could you please come back to us by e-mail to let us know about your experience and understand if there was any dissatisfaction with your order? The Lyophilise & Co team
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Camille T.
Rating: 1 out of 5
I received two packages...one perforated and runny. Maybe it's not the freeze-dryer's fault, but hey...it sucks haha.
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Response from Freezedried & Co
Thank you for your feedback. Despite our precautions during the preparation of your order, some parcels may be damaged during transport by the carriers. We will contact you directly to find a solution. Thank you for your confidence. The Lyophilise & Co team
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Antoine R.
Rating: 2 out of 5
On the picture it looks like a normal knife when you receive it sais a keychain! At 25 euro it's expensive the keychain I do not recommend to anyone!!!!
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Response from Freezedried & Co
Hello, when you made your purchase, it was clearly stated in the article description that this is a 15g mini knife (compared to the "classic" Deejo knives, which weigh between 27 and 37g). We've also included the size and comparison photos to make it easier to find your way around. If the knife doesn't suit you, you can send it back to us within 14 days. Thank you for your understanding. Team Lyo
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Leila E.
Rating: 1 out of 5
Order not received
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Response from Freezedried & Co
Hello, your parcel was shipped the day after your order was confirmed, i.e. on 21/12. However, the delivery time was longer than expected due to the festive season. The parcel was delivered on 24/12 to the relay point and collected by you on the 28th. Thank you for your understanding. Team Lyo
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Theo B.
Rating: 1 out of 5
Does not keep food warm long enough, max. 4 h
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Response from Freezedried & Co
Hello, thank you for your feedback. We invite you to contact our after-sales service for further information on the use of the Valira food box. It is important to fill the bowl as full as possible so that there is as little air as possible. If the volume of your meal does not exceed half that of your food box, you can use the second container to fill the void. Yours faithfully. Team Lyo.
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Theo P.
Rating: 1 out of 5
I can't evaluate an order I haven't received.
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Response from Freezedried & Co
Hello Madam, At the time of your order, the reference "25 Allumettes - Waterproof, Windproof" was out of stock with a supply date indicated. Unfortunately, this date has been extended due to delivery problems with our supplier. We tried to contact you by e-mail or telephone to propose a change or cancellation of the product. Apparently, the information didn't reach you... The matches will be available this weekend, which means they will be shipped this week. Could you please contact us (team[at]lyophilise.com) to know your choice for the delivery time? Thank you in advance for your understanding. Sincerely yours, Team Lyo
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Lucie D.
Rating: 1 out of 5
i'm not satisfied with my order i've asked for a return, and still no answer, no news
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Response from Freezedried & Co
Thank you for your comment, but our team got back to you twice following your e-mails (December 9 and 10). Could you please check your spam folder? We also left you a message on your answering machine today. You can send the item back to us at the address indicated on our website, along with your invoice number. Upon receipt of the parcel, we will proceed with the refund. Thank you for your understanding. Team Lyo
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Ethan B.
Rating: 2 out of 5
No follow-up...not yet received. Could I have a follow-up? Thank you in advance. Sabine Ryon
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Response from Freezedried & Co
Hello Madam, Your parcel was dispatched on December 8th following receipt of your payment on the 7th. Your parcel is currently on its way, and will take 4 to 5 days to arrive in Belgium. Delivery should take place in the next few days. I will send you your tracking number by email. Thank you for your understanding. Elodie from Team Lyo
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Laurent B.
Rating: 1 out of 5
Ordered a week ago and no notice...
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Response from Freezedried & Co
Hello, your parcel was dispatched the day after you placed your order and was delivered to the chosen relay point on 27/11. You have not yet collected the parcel from the relay point, it will be available until 03/12. Please go there as soon as possible to collect it. We remain at your disposal should you need us. The Lyo team
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Mehdi M.
Rating: 2 out of 5
Inedible paella
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Response from Freezedried & Co
Hello, Thank you for your feedback. We are very sorry that you were not satisfied with the Paella from our caterer. Could you please get in touch with our team so that we can find out exactly what happened? Thanking you, the Lyophilise & Co team
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Pierre M.
Rating: 2 out of 5
parcel not delivered to requested address but to post office
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Response from Freezedried & Co
Hello and thank you for your feedback. We're surprised ourselves, as your order indicates a Hyper Casino. That being said, this can be explained by the fact that with the confinement, some relay points are saturated and refuse parcels because they lack space. This is even more true at the end of the year, when sanitary measures are in place. If you are unable to get there, please do not hesitate to contact us. We hope you will be satisfied with your order. The Lyophilise & Co. team
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Comprador verificado
Rating: 1 out of 5
Two of the products purchased have a shelf life of less than 20 days. And another of the products came with a hole in the box and some of the contents spilled inside the box. Taking into account that they are not cheap things I expected more. I will neither recommend nor buy again.
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Response from Freezedried & Co
Good morning, thank you for your comment and sorry for the inconvenience. The date was well indicated on our website when you placed the order, which is also the reason why there was such an important discount. As far as the defective products are concerned, it is a transport problem and do not hesitate to contact our team to fix the problem. Anyway, we have made the refund of the items on your account. Thank you for your understanding, best regards. The team Freeze Dried & Co
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Michel B.
Rating: 2 out of 5
Products too expensive (JIMINI'S insects)
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Response from Freezedried & Co
Hello, thank you for your feedback. Regarding the pricing of Jimini's products, we apply the prices recommended by the brand. We hope you are satisfied with our products. If you're looking for protein snacks, we've got a great catalog of dried meats that will delight your taste buds and suit all budgets, as we offer a wide range of references. The Lyophilise & Co. team
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Guillaume P.
Rating: 1 out of 5
The food is not even lukewarm after 4 hours.
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Response from Freezedried & Co
Hello, thank you for your feedback. We invite you to contact our after-sales service for further information on the use of the Valira food box. If you are not satisfied with the product, the after-sales service will provide you with a label to return the product to us for a refund. Our after-sales service address is [email protected]. We hope to see you again on our site. The Lyophilise & Co. team
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Marie R.
Rating: 2 out of 5
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Response from Freezedried & Co
Thank you for your feedback. We are committed to customer satisfaction, so if something goes wrong with your order or anything else, please let us know by email [email protected]. We hope to see you again on our site. The Lyophilise & Co. team
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Antonio M.
Rating: 1 out of 5
The "Les MiniPouss" relay point does not have a valid POSTAL address: the premises indicated in the delivery address are no longer in use.
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Response from Freezedried & Co
I'm sorry to hear about your experience. We have contacted the manager who indicates that the address at the carrier is indeed not up to date and she has pointed this out several times. We will be in touch with you to provide further information. The Lyophilise & Co. team
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Michel P.
Rating: 1 out of 5
I still haven't received my order
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Response from Freezedried & Co
Following your comment, we have checked the status of your order. The parcel was dispatched on 28/08 and delivered to the chosen relay point on 01/09. It was collected the same day, and we have asked the carrier for proof of delivery. Can you confirm by return e-mail whether or not the parcel has been recovered? Thank you in advance for your feedback. The Lyo team
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Nicolas M.
Rating: 2 out of 5
Disappointed, given the price of the products, I expected a higher quality than the products you can find in supermarkets much cheaper for example: too many additives, meat or fish dishes where there is almost no product, cooking meat or fish or cubes of cheese imperfect (remains too hard) even after 15Min of rehydration ... in short not convinced.
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Response from Freezedried & Co
Hello, thank you for your comment. We offer a wide range of freeze-dried meals made by different brands. The quality of the ingredients and the manufacturing method differ from one brand to another (many brands no longer use preservatives or additives). So please don't hesitate to contact us to help you make your choice, as we offer a selection of brands with 100% natural recipes and can direct you to some of our brands' leading recipes. Thank you for your understanding. Team Lyo.
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Hugo P.
Rating: 1 out of 5
Part of my order is missing. I only received a small box. Dried fruit, bread and 2 rations. Missing 4 ation and Katadyn filter!!!!
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Response from Freezedried & Co
Sorry for the inconvenience, our team contacted you on 24/08 to let you know that one of the two packages had been dispatched. The second parcel had to be sent today due to a product shortage. Perhaps the e-mail has fallen into your spam folder? We will contact you immediately if you prefer a change of reference. Thank you for your understanding. The Lyophilise & Co team
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Anais T.
Rating: 2 out of 5
And they don't make boxes.
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Response from Freezedried & Co
Hello, thank you for your trust and for your feedback. We do offer postage and packing in France for purchases of 70 or more. Concerning the boxes, we offer "packs" for outdoor activities (hiking, sailing, marathon). We are also available to advise you on a selection of dishes. We thank you for your understanding and remain at your disposal if needed. Sébastien from the Lyophilise & Co team
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Theo D.
Rating: 1 out of 5
I placed an order a week ago and it still hasn't gone out. I'm thinking of buying elsewhere in the future, and I wanted to make French companies work. I'm realizing that in China they're more responsive and deliver faster.
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Response from Freezedried & Co
Hello, we understand your disappointment, a sachet of dried meat is missing (this was indicated at the time of your order) and our supplier is taking a long time to deliver it to us. We thought it would be delivered last week, but this was not the case. Normally, our team contacts customers when products are out of stock, but the fact that the product had arrived misled us. We apologize for this inconvenience, and my colleagues will get back to you in the morning to find a solution that suits you. The Lyophilise & Co team
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Comprador verificado
Rating: 1 out of 5
My order has not arrived yet. Please contact me.
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Response from Freezedried & Co
Good morning your order is on its way to you for delivery next week. Don't hesitate if you have any further questions. Thank you. Oriane from Freeze Dried & Co
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Lucie D.
Rating: 1 out of 5
the product ordered is awaiting shipment but no one has notified me
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Response from Freezedried & Co
First of all, thank you for your confidence. Indeed, as seen with my colleague by email on 02/07 after checking, there was a computer problem on our side, please excuse me for this inconvenience. It seems that there was an error in stock at the time of preparing your order. We will first reimburse your shipping costs and send you an express shipment, once the product is in stock, mid-week at the latest. If necessary, please contact us by e-mail or telephone. Thank you for your understanding. Sébastien from Lyophilise & Co
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Comprador verificado
Rating: 1 out of 5
Very bad delivery. It's been a week since I placed the order (7 days) and I still haven't received the product. I am going on a trip and I had to buy product in a nearby store because the freeze-dried product had not arrived.
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Response from Freezedried & Co
Sorry for the inconvenience. Your order was shipped on Friday 10/07 and the delivery time for Spain is 4-5 working days. Unfortunately, Tuesday 14th was a holiday in France and your order has been delayed. In addition, delivery times may be longer at this time due to the health crisis. Due to our discussion, if you do not want your order yet we propose you a refund of the shipping. Thank you for your understanding, best regards. Elodie of the Lyophilized team
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Anais D.
Rating: 2 out of 5
Transport is normally supposed to take between 3 and 4 working days. As a result, my parcel is still in France and doesn't seem to have left. I had to order freeze-dried food from another site to get it in time.
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Response from Freezedried & Co
Hello Sir, Your order has been shipped 48 hours after your validation. Delivery to Switzerland takes about 3-4 working days, not including customs delays. Unfortunately, it is impossible to predict this delay in advance. We are sorry that the delivery did not take place on time and ask for the return of the parcel in order to proceed with the refund of your order. Thank you for your understanding. The Lyophilise & co team
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Michel B.
Rating: 1 out of 5
Deliver parcels to requested locations
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Response from Freezedried & Co
Hello, when relay points are saturated with parcels, some of them can no longer accommodate them. As a result, they are routed to other relay points theoretically close to the selected point, but we recognize that this is not always perfect. This is beyond our control; the carriers are companies independent of Lyophilise & Co, but we have every confidence in them. We hope you understand. The Lyophilise & Co. team
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James S.
Rating: 1 out of 5
you must receive it before evaluating
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Response from Freezedried & Co
Hello, your order has been available since Wednesday morning at your point relais. Packages only stay in the point relais for 7 days. We invite you to go there on Wednesday at the latest (ask about opening times) to collect it, otherwise it will be returned to us. If you have any concerns, please contact us by e-mail or telephone. Have a nice day. The Lyophilise & Co. team
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Alejandro L.
Rating: 2 out of 5
The box arrived open
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Response from Freezedried & Co
Hello, the Lyophilise & Co team is sorry for this feedback. We hope the content was intact. If not, please do not hesitate to contact us directly by email team[at]lyophilise.com. Thank you for your confidence. The Lyophilise & Co team
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Lucas M.
Rating: 1 out of 5
Order placed on 25/06 and still no information about it. Either the order arrived at a relay point but I have received NO e-mail telling me that the parcel has arrived, or the 24-hour delivery is ABSOLUTELY not respected. Either way, it's not right. I'm going to call my relay point this afternoon, hoping that the parcel hasn't arrived and then left again because I didn't go to pick it up (normal, like an idiot I'm waiting for their e-mail telling me that the parcel has arrived but NOTHING).
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Response from Freezedried & Co
Hello, your order did indeed contain products that were out of stock (indicated on our site at the time of your order). Their production was delayed and we were unable to ship the products in time. After our exchange yesterday, your order is being prepared and shipping costs have been refunded. Due to the exceptional circumstances, our suppliers have done their utmost for the reorders, some delays have been impacted. We apologize for the delay, but hope for your understanding. The Lyophilise & Co team
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Marie D.
Rating: 2 out of 5
package not received
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Response from Freezedried & Co
Hello, We apologize for the inconvenience. Your parcel has been delivered to a different relay point than the one you initially chose. As seen together, we request the return of the package in order to reship it quickly to your address. Thank you in advance for your understanding. Elodie from Team Lyo.
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Guillaume P.
Rating: 1 out of 5
Order not received, no reply to my email
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Response from Freezedried & Co
Your parcel was dispatched on the 3rd, but we've just been informed that the post office is experiencing some problems with its platform. The Post Office technician is due to get back to us this morning with more information about the parcels concerned. We will do our best to come back to you with clear information and solutions. Thank you for your understanding. The Lyophilise & Co. team
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Antoine M.
Rating: 2 out of 5
it's up to you to see how you can improve! Parcel received on time, but after opening: - salted crackers, ordered 24 received 17 no balance indicated on the invoice, so missing 7 items what do you offer? On 17 received, 15 are broken or in crumbs (see photo), 2 intact. - chocolate crackers, the number ordered is there, but 21 broken and 3 intact. What can you suggest to improve?
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Response from Freezedried & Co
Hello, we are sorry for the inconvenience. The products were badly damaged during delivery. We will get back to you by email for a refund or replacement of the products. Thank you in advance for your understanding. Elodie from Lyophilise & Co.
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Hugo D.
Rating: 1 out of 5
I haven't received anything yet, so I can't say
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Response from Freezedried & Co
Hello, your order did indeed contain out-of-stock products (indicated on our site at the time of your order), which we received yesterday. Your order is being prepared and will be shipped today. Due to the exceptional circumstances, our suppliers have done their utmost to reorder, and some lead times have been affected. We apologize for the delay. The Lyo Team
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Charlotte T.
Rating: 1 out of 5
SCAM!
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Response from Freezedried & Co
Hello, Trusted Shop is a platform to which we have subscribed to certify the reviews on our site (the reviews on our site are not false reviews) in addition to a guarantee for customers. This guarantee is free for customers, and it's a platform that ensures that in the event of an incident with your order, you'll be covered. Elise from the Lyophilise & Co team
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Guillaume P.
Rating: 1 out of 5
Hello, I will reply when I receive my order. Sincerely
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Response from Freezedried & Co
Hello Sir, as indicated on our website at the time of your order, the products missing to complete your order will be available mid-May due to sudden high demand. We will keep you informed as soon as possible of the expected delivery date. Thank you in advance for your understanding. Elodie from Team Lyo
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