Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
No confirmation when placing an order. No reply to emails
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Response from Freezedried & Co
An automatic e-mail is sent each time an order is validated.Concerning yours, unfortunately we had a stock error on one of the products, so the parcel could not be dispatched.Having contacted you, it turns out that our e-mail was in your spam folder, according to your return e-mail. Your parcel will be dispatched as soon as we receive your strawberries. Your parcel will be dispatched as soon as we receive your strawberries.sorry for the delay, thank you for your understanding.
J
Jean D.
Rating: 1 out of 5
Order not received. Unable to comment
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Response from Freezedried & Co
Hello, Our customer service department contacted you last week to let you know that your order was incomplete (the out-of-stock products were clearly indicated on our site), but nevertheless offered you partial shipment. Perhaps our e-mail was in your spam folder? Please come back to us and let us know your choice. The Lyophilise & Co team
M
Michel D.
Rating: 1 out of 5
following a purchase from 10/03/2020
Null
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Response from Freezedried & Co
Hello, unfortunately due to sudden high demand, many products are currently out of stock and your order has not been delivered. We sincerely apologize for the inconvenience and late response. We will get back to you by e-mail to propose an alternative. Thank you in advance for your understanding. The Lyophilise & Co team
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Theo M.
Rating: 2 out of 5
following a purchase from 12/01/2020
Bjr,same order as 2019, But this year there is no little gift
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Response from Freezedried & Co
Hello, thank you for your advice. We are not manufacturers, and do not have samples. However, we try to make new offers regularly to let you discover new products. We hope to offer a loyalty program on our site soon. Thank you for your understanding. Elodie from Team Lyo.
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Camille T.
Rating: 2 out of 5
following a purchase from 12/01/2020
Bjr,same order as 2019, But this year there is no little gift
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Response from Freezedried & Co
Hello, thank you for your advice. We are not manufacturers, and do not have samples. However, we try to make new offers regularly to let you discover new products. We hope to offer a loyalty program on our site soon. Thank you for your understanding. Elodie from Team Lyo.
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Charlotte R.
Rating: 2 out of 5
following a purchase from 30/10/2019
After a 2nd order, I am disappointed because : Customer service contacted me 1 week later to tell me that one of the products was no longer available and that they had finally received feedback from their supplier of this product telling them that this product was out of stock. They wanted to send it all at once. They could have sent 2 packages, one after the other. And, above all, informed me in good time.
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Response from Freezedried & Co
Hello, we do our best to avoid any shortages, but it's true that sometimes we also suffer from our suppliers' delays and shortages. However, we should have contacted you beforehand to propose a replacement solution. We have proceeded to reimburse you for the missing product and to dispatch your parcel. We apologize for any inconvenience. Team Lyo.
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Pierre D.
Rating: 2 out of 5
following a purchase from 30/10/2019
After a 2nd order, I am disappointed because : Customer service contacted me 1 week later to tell me that one of the products was no longer available and that they had finally received feedback from their supplier of this product telling them that this product was out of stock. They wanted to send it all at once. They could have sent 2 packages, one after the other. And, above all, informed me in good time.
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Response from Freezedried & Co
Hello, we do our best to avoid any shortages, but it's true that sometimes we also suffer from our suppliers' delays and shortages. However, we should have contacted you beforehand to propose a replacement solution. We have proceeded to reimburse you for the missing product and to dispatch your parcel. We apologize for any inconvenience. Team Lyo.
H
Hugo M.
Rating: 1 out of 5
following a purchase from 28/10/2019
Goods not collected
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Response from Freezedried & Co
Hello, we are sorry for the inconvenience caused by the delivery of your package. The parcel was sent on the Monday following your order, but we haven't had any tracking updates since 23/10. We will contact La Poste and get back to you by email/phone. Thank you for your understanding, Elodie from Team Lyo.
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Lucas R.
Rating: 1 out of 5
following a purchase from 28/10/2019
Goods not collected
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Response from Freezedried & Co
Hello, we are sorry for the inconvenience caused by the delivery of your package. The parcel was sent on the Monday following your order, but we haven't had any tracking updates since 23/10. We will contact La Poste and get back to you by email/phone. Thank you for your understanding, Elodie from Team Lyo.
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Theo D.
Rating: 1 out of 5
following a purchase from 10/09/2019
I still haven't received my order, which I needed for tomorrow, and the carrier doesn't know where it is ...
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Response from Freezedried & Co
We apologize for any inconvenience caused. If you encounter a problem during delivery, please contact us directly so that we can take action before it's too late (e.g. contact the carrier, send a new parcel). We will contact you to arrange for a new express parcel to be sent or for your order to be refunded. Team Lyo
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Nicolas M.
Rating: 1 out of 5
following a purchase from 10/09/2019
I still haven't received my order, which I needed for tomorrow, and the carrier doesn't know where it is ...
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Response from Freezedried & Co
We apologize for any inconvenience caused. If you encounter a problem during delivery, please contact us directly so that we can take action before it's too late (e.g. contact the carrier, send a new parcel). We will contact you to arrange for a new express parcel to be sent or for your order to be refunded. Team Lyo
J
Javier G.
Rating: 2 out of 5
following a purchase from 16/06/2019
Delivery incomplete despite changes requested by Ly.
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Response from Freezedried & Co
Hello, we have replaced the missing part number with the one agreed by e-mail on 04/06. The bars are present in the invoice and packaging. Is it possible to contact us by e-mail ([email protected]) to solve the problem? Thank you in advance. Team Lyo
G
Guillaume D.
Rating: 2 out of 5
following a purchase from 16/06/2019
Delivery incomplete despite changes requested by Ly.
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Response from Freezedried & Co
Hello, we have replaced the missing part number with the one agreed by e-mail on 04/06. The bars are present in the invoice and packaging. Is it possible to contact us by e-mail ([email protected]) to solve the problem? Thank you in advance. Team Lyo
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Theo B.
Rating: 1 out of 5
following a purchase from 28/04/2019
product available on the site, but not actually available.
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Response from Freezedried & Co
Hello, We sincerely apologize for the stock problem with your order. You had chosen the last article and unfortunately our stock had indeed misaligned. We have refunded your order. Sincerely yours, Elodie from Team Lyo
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Julie R.
Rating: 1 out of 5
following a purchase from 28/04/2019
product available on the site, but not actually available.
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Response from Freezedried & Co
Hello, We sincerely apologize for the stock problem with your order. You had chosen the last article and unfortunately our stock had indeed misaligned. We have refunded your order. Sincerely yours, Elodie from Team Lyo
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Nicolas T.
Rating: 2 out of 5
following a purchase from 24/03/2019
new product (water filter), the box was not sealed in the carton. the plastic packaging was cut with scissors. why, that leaves something to be desired for this type of product. it's unacceptable. manufactured products arrive in sealed packaging normally, I don't see why the seller violates this packaging which is basically a guarantee for the consumer.
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Response from Freezedried & Co
Hello, the boxes containing the Care Plus "Sawyer water filters" are not sealed, and have not been since we first listed them. As a result, they open in two easily with a single press. We invite you to contact us by e-mail with photos of the box received. Thank you for your understanding. The Lyo team.
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Omar B.
Rating: 2 out of 5
following a purchase from 24/03/2019
new product (water filter), the box was not sealed in the carton. the plastic packaging was cut with scissors. why, that leaves something to be desired for this type of product. it's unacceptable. manufactured products arrive in sealed packaging normally, I don't see why the seller violates this packaging which is basically a guarantee for the consumer.
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Response from Freezedried & Co
Hello, the boxes containing the Care Plus "Sawyer water filters" are not sealed, and have not been since we first listed them. As a result, they open in two easily with a single press. We invite you to contact us by e-mail with photos of the box received. Thank you for your understanding. The Lyo team.
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