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C
Rating: 3 out of 5
4 days to ship an order that never arrived. But no problem to get a refund.
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 1 and 3 stars
Reset filtersA
Rating: 1 out of 5
At the end of the order and before its shipment, I wrote to modify the shipment and it was in vain... days later they got in touch... lack of customer attention.
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Response from Freezedried & Co
Dear Alberto, We sincerely regret the situation. We are in a period of high activity, and we responded to your email two days after it was sent. However, at that time your order had already been prepared and shipped, so the requested modification was no longer possible. We assure you that we do everything possible to serve our customers as quickly as possible, but we are a small team of about ten employees, not an internet giant with automated service. Therefore, we would appreciate a minimum of understanding towards our team, which works diligently to provide the best possible service even during peak demand times. Sincerely,
P
Rating: 3 out of 5
1) Delicious sterilized prepared meals! Well done! 2) 1-liter water pouch / not great! Advantage: very light; disadvantage: not transparent; causes problems when filling! And the cap is not suitable for hiking; it would have been better to have a cap from which you can drink directly. 3) 10-liter water pouch: not great / seems fragile, we will see over time and especially, no existing fixation type 'eyelet' to be able to hang it... it's really a shame!
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B
Rating: 3 out of 5
Range is good, but I wasn't given any tracking information at all which resulted in very inconvenient delays. When I reached out the response was reasonably fast, and part of the issue was the postal system where I live, but I really think tracking details should be automatically sent as soon as the order goes out.
Response from Freezedried & Co
Hi there,
Thank you for the honest feedback and I’m really sorry for the inconvenience caused by not receiving tracking details. This was our first delivery to Albania, and while part of the delay came from the local postal hand-off, we should still have sent the tracking automatically the moment your parcel shipped.
Thanks again for helping us improve,
Thank you for the honest feedback and I’m really sorry for the inconvenience caused by not receiving tracking details. This was our first delivery to Albania, and while part of the delay came from the local postal hand-off, we should still have sent the tracking automatically the moment your parcel shipped.
Thanks again for helping us improve,
C
Rating: 1 out of 5
Delivery not possible as allegedly no one was reachable - DPD. No response from the supplier and no refund so far.
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Response from Freezedried & Co
Hello,
we apologize for the inconvenience.
Your package was returned to us by DPD after the delivery person reported that no one was reachable. We informed you about this via email, but we have not received any feedback from you.
We would like to resolve this immediately:
Refund of the order amount or
Reshipment to the desired address.
Please let us know briefly which option you prefer (and in case of reshipment, the address and the desired shipping method).
You can reply directly here or contact us at [email protected].
Thank you for your feedback and again, we apologize for the delay.
we apologize for the inconvenience.
Your package was returned to us by DPD after the delivery person reported that no one was reachable. We informed you about this via email, but we have not received any feedback from you.
We would like to resolve this immediately:
Refund of the order amount or
Reshipment to the desired address.
Please let us know briefly which option you prefer (and in case of reshipment, the address and the desired shipping method).
You can reply directly here or contact us at [email protected].
Thank you for your feedback and again, we apologize for the delay.
M
Rating: 1 out of 5
I have not received my delivery until today!
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Response from Freezedried & Co
Hello,
we have checked the tracking: Your package was delivered to the selected parcel shop on September 12 (tracking number: XJ000023911TS).
Please inquire directly at the parcel shop (bring ID and tracking number).
If the shipment cannot be found there, please let me know briefly and we will immediately start an investigation with the transport service provider.
Best regards
we have checked the tracking: Your package was delivered to the selected parcel shop on September 12 (tracking number: XJ000023911TS).
Please inquire directly at the parcel shop (bring ID and tracking number).
If the shipment cannot be found there, please let me know briefly and we will immediately start an investigation with the transport service provider.
Best regards
G
Rating: 3 out of 5
Reception of the products very ok. However, not satisfied with the rigid return conditions in case of dissatisfaction, to be taken into account in advance
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Response from Freezedried & Co
Hello Grégoire,
Thank you for taking the time to share your feedback on our site "Lyophilise & Co". We are pleased that the reception of your products went well. However, we understand your frustration regarding our return conditions. We strive to provide you with clear information and will take your feedback into account to improve our communication. Your satisfaction is our priority.
Best regards,
The Lyophilise & Co team
Thank you for taking the time to share your feedback on our site "Lyophilise & Co". We are pleased that the reception of your products went well. However, we understand your frustration regarding our return conditions. We strive to provide you with clear information and will take your feedback into account to improve our communication. Your satisfaction is our priority.
Best regards,
The Lyophilise & Co team
L
Rating: 1 out of 5
I ordered some items expecting that i'll get items with a long shelf life, instead I got items that were only viable for a couple months, very dissapointed.
Response from Freezedried & Co
Hi there,
I’m sorry for the disappointment!
The items you selected are from our hiking/expedition range (designed to be light and ready-to-eat soon), which typically have shorter best-before dates. We also carry a dedicated long-life / emergency food selection with multi-year shelf lives, here: https://www.freezedriedandco.com/471-long-life-foods
If you’re building a reserve, that’s the section you want.
If your items are unopened, we can arrange a return/exchange for products from the long-life range.
For next time: on the site, look for the “Long Life Foods” category and check the shelf-life filter on each product page.
I’m sorry for the disappointment!
The items you selected are from our hiking/expedition range (designed to be light and ready-to-eat soon), which typically have shorter best-before dates. We also carry a dedicated long-life / emergency food selection with multi-year shelf lives, here: https://www.freezedriedandco.com/471-long-life-foods
If you’re building a reserve, that’s the section you want.
If your items are unopened, we can arrange a return/exchange for products from the long-life range.
For next time: on the site, look for the “Long Life Foods” category and check the shelf-life filter on each product page.
D
Rating: 1 out of 5
Very bland food, although the quantities were good.
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O
Rating: 3 out of 5
I am satisfied with my shopping experience but not with the purchased product which does not fulfill its function.
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M
Rating: 1 out of 5
My order arrived late, to another address, and one of the cans was damaged. I have contacted them on WhatsApp several times to resolve it but they do not respond, I expected more to be honest.
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Response from Freezedried & Co
We sincerely apologize for the inconveniences you have experienced with your order. We were in a period of high activity, which delayed our response time to received messages. We confirm that we have proceeded with the refund for the affected can, and we hope this gesture helps to compensate for the inconveniences caused. We appreciate your understanding and trust.
M
Rating: 1 out of 5
I did not arrive at the desired time and they do not answer us for the return
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Response from Freezedried & Co
Dear customer,
We sincerely apologize for the delay in the delivery of your order.
This delay was due to a specific stock error, for which we apologize.
As a commercial gesture, we would like to offer you a discount for your next purchase.
Additionally, after checking our communications, we have not received any return request from you. If you still wish to make it, we will be happy to assist you.
Thank you for your understanding,
We sincerely apologize for the delay in the delivery of your order.
This delay was due to a specific stock error, for which we apologize.
As a commercial gesture, we would like to offer you a discount for your next purchase.
Additionally, after checking our communications, we have not received any return request from you. If you still wish to make it, we will be happy to assist you.
Thank you for your understanding,
A
Rating: 3 out of 5
Great selection, good prices, took 2 weeks to arrive though. Not uk based, ships from france
B
Rating: 1 out of 5
The site gives a completely false dimension of the spoon which makes it perfectly useless for me, I send an email to indicate the problem and request a refund but I receive nothing, not even a response... Lack of seriousness, lack of respect for the customer. Unbearable
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Response from Freezedried & Co
Hello Benjamin,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that the spoon did not meet your expectations and that you did not receive a response to your request. Your satisfaction is our priority and we will ensure that your message is addressed as soon as possible. We value every feedback and are actively working to improve our service. Please do not hesitate to contact us directly, we are here to help you.
Best regards,
The Lyophilise & Co team
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that the spoon did not meet your expectations and that you did not receive a response to your request. Your satisfaction is our priority and we will ensure that your message is addressed as soon as possible. We value every feedback and are actively working to improve our service. Please do not hesitate to contact us directly, we are here to help you.
Best regards,
The Lyophilise & Co team
D
Rating: 3 out of 5
The transport company very bad
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F
Rating: 3 out of 5
Too many difficulties in placing an order for mostly unavailable products.
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Response from Freezedried & Co
Hello Franck,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with your order, particularly with the unavailable products. Your feedback is valuable and we are constantly working to improve our site and our offerings. Please do not hesitate to contact us directly if you need assistance with your future orders.
Best regards,
The Lyophilise & Co team
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with your order, particularly with the unavailable products. Your feedback is valuable and we are constantly working to improve our site and our offerings. Please do not hesitate to contact us directly if you need assistance with your future orders.
Best regards,
The Lyophilise & Co team
N
Rating: 3 out of 5
Products received after our departure. Partly our fault, we should have acted sooner.
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J
Rating: 3 out of 5
Hello, order well delivered but late, more than 3 days late!
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Response from Freezedried & Co
Hello Joël, thank you for taking the time to share your experience. We are sorry to hear that your order was delayed and we are constantly working to improve our delivery service. Please feel free to contact us directly for any other concerns or assistance.
S
Rating: 1 out of 5
I bought a Liteway Biggy backpack for almost €300, which cracked on the very first day of use, not at all durable... I contacted customer service twice by email and once by phone, who offered me nothing and indicated that this is the first time they have a complaint about this product and that they are informing their supplier without giving me any return deadline. I was ready to return the item, but this solution was not considered at this stage... to be continued and it's up to me to wait...
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Response from Freezedried & Co
We are sincerely sorry for your bad experience with the Liteway Biggy backpack and for our response time. This summer, we were understaffed, which prolonged the handling of customer service requests — this is not an excuse, and we are learning from it.
To rectify the situation, we have just refunded the item to the original payment method. Depending on your bank, it may take 2 to 5 business days to appear in your account.
If the backpack is still in your possession, let us know and we will guide you on how to return it. We are of course available if you would like an alternative or advice for a more suitable model.
Again, sorry for the inconvenience caused, and thank you for your patience.
To rectify the situation, we have just refunded the item to the original payment method. Depending on your bank, it may take 2 to 5 business days to appear in your account.
If the backpack is still in your possession, let us know and we will guide you on how to return it. We are of course available if you would like an alternative or advice for a more suitable model.
Again, sorry for the inconvenience caused, and thank you for your patience.
A
Rating: 3 out of 5
The ordering process is good, the prices are good, however the shipping time is not good: the site indicates that any order placed before 1 PM is shipped the same day, so by ordering at 3 PM we still expect it to be shipped the next day and not 4 days later.
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Response from Freezedried & Co
After checking, you chose Standard shipping and your order was placed during a peak period. Here is what we indicate on our site:
If all items in your order are in stock and if your order was placed before 1 PM, your package is normally shipped on the business day of your purchase.
For purchases made on the weekend, shipping occurs between Monday and Tuesday.
During peak activity, we cannot systematically guarantee shipping on the same day.
For guaranteed same-day shipping and faster delivery within 24 hours, you can opt for Chronopost Relais Express or Chronopost Domicile.
We understand that this delay may be disappointing and we are doing our best to process orders as quickly as possible.
If all items in your order are in stock and if your order was placed before 1 PM, your package is normally shipped on the business day of your purchase.
For purchases made on the weekend, shipping occurs between Monday and Tuesday.
During peak activity, we cannot systematically guarantee shipping on the same day.
For guaranteed same-day shipping and faster delivery within 24 hours, you can opt for Chronopost Relais Express or Chronopost Domicile.
We understand that this delay may be disappointing and we are doing our best to process orders as quickly as possible.
A
Rating: 1 out of 5
It took a long time
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F
Rating: 1 out of 5
Indigestible from the start of the Bivouac for the whole family. Positive points: Breakfast
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C
Rating: 1 out of 5
Bought in July 2025, I received an old model from 2022 that does not exactly have the same characteristics as the current model. It does not have the Thermacapture aluminum lining, which was specified in the description on Lyophilized.fr). I reported this to customer service who never responded to me. This is not serious at all! There is deception regarding the merchandise.
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Response from Freezedried & Co
Thank you for your message and for your vigilance.
After verification with our supplier, it turns out that the ThermaCapture™ technology has indeed been removed from the Vesper range since 2019, and is therefore no longer integrated into the models produced since that date, including the one you received, manufactured in 2022.
The information mentioning this technology on our product sheet was therefore incorrect, and we will correct it immediately to avoid any future confusion. The manufacturer Therm-a-Rest has also been informed to update its own official supports.
We completely understand your disappointment, especially if this feature influenced your purchasing decision. In this context, and in accordance with regulations, you are of course entitled to a withdrawal right within 14 days following the receipt of your order. If you wish to return the product, we will proceed with a full refund upon receipt and verification of the quilt.
After verification with our supplier, it turns out that the ThermaCapture™ technology has indeed been removed from the Vesper range since 2019, and is therefore no longer integrated into the models produced since that date, including the one you received, manufactured in 2022.
The information mentioning this technology on our product sheet was therefore incorrect, and we will correct it immediately to avoid any future confusion. The manufacturer Therm-a-Rest has also been informed to update its own official supports.
We completely understand your disappointment, especially if this feature influenced your purchasing decision. In this context, and in accordance with regulations, you are of course entitled to a withdrawal right within 14 days following the receipt of your order. If you wish to return the product, we will proceed with a full refund upon receipt and verification of the quilt.
A
Rating: 1 out of 5
Complete garbage! Order still hasn't arrived! They just send the package somewhere else... and write to me in French! Absolutely not recommended!
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P
Rating: 3 out of 5
These are very good products but the prices are high....
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A
Rating: 1 out of 5
I called once to complain that my order had not arrived at the right place that I still have not received. It has been almost 15 days since I have heard anything about my order.
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T
Rating: 1 out of 5
Not good. I even got sick with one sachet. I have about fifteen sachets left on my hands ...
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C
Rating: 3 out of 5
The products and the price are very satisfactory. However, delivery was deplorable!
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E
Rating: 1 out of 5
The products and freeze-dried items are perfect. Chronopost as a transport agency gets a zero. I didn't receive any information that my order had arrived and I almost lost it.
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A
Rating: 1 out of 5
The goods were very poorly packed and especially packed. Everything arrived completely, but unfortunately, nearly everything was somehow broken or crushed. Very unfortunate...
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C
Rating: 1 out of 5
I placed an order with home delivery in 1 day for a trip in 4 days. Not only did the order not arrive on time, but it was delivered to a pickup point in another department... I have no doubt about the quality of the products themselves, but the delivery leaves much to be desired...
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C
Rating: 1 out of 5
I had paid for faster shipping but it never arrived on the day, and then my package was delivered to another village far from me.
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Response from Freezedried & Co
We apologize for the delivery delay you experienced. Unfortunately, these delays depend on the carrier and are beyond our control.
Following your report, we immediately offered you several solutions, including resending a package or a refund in case of excessive delay.
Thank you for your understanding.
Following your report, we immediately offered you several solutions, including resending a package or a refund in case of excessive delay.
Thank you for your understanding.
J
Rating: 3 out of 5
The delivery time was already quite long from the beginning. And then it came even later than indicated -- too late for my trip for which I had ordered the food.
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E
Rating: 3 out of 5
Cheap, but already stored for a long time. Of the 4 years of shelf life, one year had already expired at delivery.
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Response from Freezedried & Co
We are sorry to hear that part of the shelf life had already expired when you received your product. Our products usually have a very long shelf life, and we ensure to only ship items with sufficient remaining shelf life.
However, we understand your disappointment and would like to apologize for that. Please do not hesitate to contact our customer service – we are happy to find a solution together.
Thank you for your understanding and trust.
However, we understand your disappointment and would like to apologize for that. Please do not hesitate to contact our customer service – we are happy to find a solution together.
Thank you for your understanding and trust.
T
Rating: 3 out of 5
my order was processed and delivered well, but I received many spam messages afterwards. there must be a leak in the chain, no idea where
Response from Freezedried & Co
Thank you for your feedback. We’re glad your order went smoothly and take your concern seriously. We never share customer data and will look into this closely.
A
Rating: 3 out of 5
Not bad except for the fact that the site advertised a free gel and upon receipt, we got nothing extra. Too bad for this point but the order was delivered quickly with all the ordered items (except the free gel)
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Response from Freezedried & Co
Thank you for your feedback! Sorry for the oversight of the free gel. Happy that everything else arrived quickly. We will include a small gift with your next order to make it up to you (please let us know).
D
Rating: 3 out of 5
The bucket with the freeze-dried food had an open packet (there was white powder on the bottom of the bucket)
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Response from Freezedried & Co
We apologize for the issue with the open packet. You can contact us and we will resolve it quickly. Thank you for letting us know!
M
Rating: 1 out of 5
Had to delay my departure by 3 days due to an order error.
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Response from Freezedried & Co
We are truly sorry for this error and the consequences on your departure. We understand your frustration and are doing what is necessary to prevent this from happening again.
V
Rating: 3 out of 5
Not very satisfied with the freeze-dried products purchased
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N
Rating: 1 out of 5
The communication and response times of the sales service are too long and require numerous follow-ups. The delivered products do not match our order and invoice, and here too we cannot get a response to correct and pay your invoice.
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Response from Freezedried & Co
Thank you for your message. We apologize for these communication issues and order errors. Our customer service has contacted you to resolve the situation as quickly as possible. Thank you for your trust and patience.