Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
I did not receive all the products listed in the description
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Response from Freezedried & Co
Hello,
Thank you for your comment. We are sorry that the contents of the pack did not exactly match what you expected.
We want to clarify that some of our packs may vary slightly depending on product availability. We always ensure that the contents are equivalent in quality and nutritional value. The updated description of the pack is always available on our website and accurately reflects the products it contains at the time of the order.
If you believe that an item is truly missing or have any questions, please do not hesitate to contact us: we will be happy to review it with you and find a solution.
Sincerely,
L
Louis C.
Rating: 3 out of 5
following a purchase from 07/04/2025
Order not in stock although noted as in stock but customer service not too bad
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Response from Freezedried & Co
Hello, the product was not available, but orderable. However, we acknowledge that the mention indicating the delay is not visible enough. We are working to make it clearer. We are glad that customer service was able to resolve the situation.
Have a nice day,
The Lyo Team
D
Dominique A.
Rating: 3 out of 5
following a purchase from 12/04/2025
I may have misunderstood the product description, but it is light in weight and volume to eat to my fill!!! Otherwise, everything is perfect
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Response from Freezedried & Co
Thank you for your feedback! Indeed, some dishes are lighter or more compact, as they are designed for specific energy needs or are less energy-consuming. Don't hesitate to contact us if you need recommendations tailored to your appetite or activity – we are here for that 😊
T
Timour K.
Rating: 1 out of 5
following a purchase from 07/04/2025
I read that you recycle your cardboard, which is very good, but I received my pack in a cardboard box that smells of fish food, I don't know why, so I gave you my rating! I haven't tested your products yet, but I have doubts about their quality if you allow me to send packaging that smells the same.
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Response from Freezedried & Co
Hello,
We are sincerely sorry to learn that the packaging of your parcel has given you a bad impression. We want to reassure you: although we occasionally reuse certain boxes as part of an ecological approach, they are always in good condition, clean, and suitable for sending our products. In fact, the majority of our shipments are made in new boxes.
It is possible that an isolated incident affected your parcel (for example, a box that came into contact with a liquid during transport or beforehand). This is in no way representative of our usual standards regarding quality and cleanliness.
Please feel free to test the products received — we rigorously select our offerings to ensure their quality. And if you notice any issues, our customer service is of course available to find a solution.
Once again, we apologize for this inconvenience,
The Lyophilise & Co team
C
Cesáreo Martín O.
Rating: 3 out of 5
following a purchase from 27/03/2025
normal
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Response from Freezedried & Co
Thank you for taking the time to leave us your feedback. We regret that your experience has been only partially satisfactory. If you have any suggestions or if something did not meet your expectations, please feel free to share it with us. We are here to listen to you and improve.
J
Jean Philippe J.
Rating: 1 out of 5
following a purchase from 08/03/2025
Nothing received!
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Julia B.
Rating: 1 out of 5
following a purchase from 04/03/2025
Expensive for very small packages disappointed
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Miguel L.
Rating: 3 out of 5
We bought for 2790, and the pallet was damaged, with deformed boxes and some are no longer airtight because you can smell the spices. Please suggest a solution. I have expressed all my reservations to the deliveryman on his delivery note (see photos).
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Response from Freezedried & Co
We apologize for any inconvenience caused by your delivery. During transport, some parcels may be mishandled, this being beyond our control. That said, we are passing on the information to our logistics colleagues. We have also just contacted you by e-mail to return the damaged goods. The Lyo team would like to thank you for taking the time to write this comprehensive review. Thank you for your trust and loyalty ;)
T
Theo P.
Rating: 3 out of 5
The 12h ration I ordered had the sugar sachet open, so it was full of sugar on all the sachets around it. It's not pleasant to have your hands sticking to the other sachets.
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Response from Freezedried & Co
Thank you for taking the time to share your experience with us. We sincerely apologize for this incident. This type of inconvenience does not reflect the quality standards we wish to offer our customers. We are doing everything in our power to prevent this from happening again and will report this incident to our quality department and our supplier. Please do not hesitate to contact us directly by e-mail at [email protected] so that together we can find the best solution.
M
Michel M.
Rating: 3 out of 5
Navigation with a phone is not very fluid And home delivery is a bit expensive On Amazon it's free
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Response from Freezedried & Co
Thank you for sharing your feedback. We're sorry to hear that your mobile browsing experience wasn't optimal. We are continually working to improve our site, and your feedback is invaluable in helping us identify areas for improvement. Regarding delivery charges, we understand that this can be a hindrance. Unlike platforms like Amazon, we are an independent company, specializing in a range of technical and quality products, with a personalized service. These fees reflect our efforts to guarantee fast and secure delivery, while supporting sustainable and fair logistics. We hope that the quality of our products and services will meet your expectations. If you have any questions or suggestions, please do not hesitate to contact us. We will be delighted to help you. The Lyophilise & Co team
J
Jean D.
Rating: 3 out of 5
I had tried the curry meal from adventure food and loved it, so I decided to try other products but I really didn't like them. It's not you at all, it's just my taste. Nevertheless, this problem won't prevent me from recommending it to you.
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
G
Guillaume D.
Rating: 1 out of 5
disappointed with the delivery service, paid more for delivery in 24h but received in more than 72h...
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Response from Freezedried & Co
We apologize for the delay. Unfortunately, delivery times are out of our control, but we do our best to ship quickly. Thank you for your patience. The Lyo Team
L
Lucie B.
Rating: 3 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Lucie B.
Rating: 3 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Lucie B.
Rating: 3 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Lucie B.
Rating: 3 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Laurent D.
Rating: 3 out of 5
I received a can with the lid showing the beginnings of rust on the opening. For a long shelf life, it's average. All I got from customer service was: "It's edible as is." Thanks for the information, but I wanted to have a healthy stock that wasn't for immediate consumption, otherwise I'd go elsewhere.
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Response from Freezedried & Co
Hello, we're sorry if our answer didn't bring you complete satisfaction. Our customer service will contact you immediately.
M
Michel T.
Rating: 1 out of 5
Not working with chronopost for example...I'm still waiting for my order...
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Response from Freezedried & Co
We apologize for the inconvenience with the forwarder. I see that your parcel should be delivered today. We wish you a safe arrival.
L
Laurent R.
Rating: 1 out of 5
Order placed and paid (600) Material still not received after 7 days !!!! Very dissatisfied
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Response from Freezedried & Co
Hello, your parcel was indeed sent on Monday 25/11 (carriers do not collect parcels at weekends) and the parcel was made available on 27/11. However, the relay point didn't flash the parcel and so you didn't receive the information sms. According to the tracking system, you did receive it a few days later. Thank you for your understanding, and sorry for the inconvenience. Have a nice day, Team Lyo
M
Marie B.
Rating: 3 out of 5
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Marie B.
Rating: 3 out of 5
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Marie B.
Rating: 3 out of 5
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Marie B.
Rating: 3 out of 5
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Jean D.
Rating: 3 out of 5
Products that are supposed to have a life span of 15 years, whereas the MHD IS barely 6 months . INADMISSIBLE!!, request for return and refund or another shipment really corresponding to expectations and Sales Description...
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Response from Freezedried & Co
Hello, As exchanged together, we are sorry for this situation concerning the expiration dates. The German bread in a tin has a two-year expiry date in supermarkets, but it is designed for an optimal shelf life of 15 years, as indicated on the certificate that should have accompanied your purchase. Our sales team will continue to work with you to find a rapid and appropriate solution (exchange, refund, etc.). Thank you for your understanding. The Lyo team
L
Laurent B.
Rating: 1 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Let us know how we can help. The Lyo team
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Laurent B.
Rating: 1 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Let us know how we can help. The Lyo team
L
Laurent B.
Rating: 1 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Let us know how we can help. The Lyo team
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Laurent B.
Rating: 1 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Let us know how we can help. The Lyo team
L
Lucie T.
Rating: 3 out of 5
Too many items out of stock! As for the rest, it's great, really a lot of choice! Thanks a lot.
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Response from Freezedried & Co
Thank you for your feedback! Many items are currently being restocked and should be available in the next few days. Don't hesitate to sign up for our availability alerts or to contact us if you need more information. Have a nice day! Sincerely yours, Team Lyo
M
Manon B.
Rating: 3 out of 5
I haven't had any problems with the products but the site still has a lot of problems (photos, non-existent pages, display problems etc). Until the site is fully operational, the experience will not be satisfactory.
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Response from Freezedried & Co
Thank you for your feedback. Following a cyber attack, we had to completely redesign our site in less than 1 week. We're still working on a number of improvements, including ergonomics and product organization, to make your browsing experience more intuitive. We thank you for your patience and are doing our best to optimize the site as quickly as possible. See you soon on our site! The Lyo Team
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Nicolas P.
Rating: 3 out of 5
Not very good, despite what they say. One of the brands (the one that doesn't vacuum-pack) uses I don't know what ingredient that makes the dish very bitter. This was the case with the salmon pasta and the chicken curry. Really bad!
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Response from Freezedried & Co
Thank you for your feedback. We are sorry that these dishes did not meet your expectations. The perceived taste may vary depending on the ingredients used, and we will pass on your feedback to the relevant brand. Please do not hesitate to contact us for recommendations better suited to your tastes. Sincerely yours, Team Lyo
L
Lucas R.
Rating: 3 out of 5
Product navigation and sorting are not necessarily logical
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Response from Freezedried & Co
Thank you for your feedback. We understand your comment about navigation and product classification. Following a cyber attack, we had to completely redesign our site in less than 1 week. We are still working on a number of improvements, particularly in terms of ergonomics and product organization, to make your browsing experience more intuitive. We thank you for your patience and are doing our best to optimize the site as quickly as possible. See you soon on our site! The Lyo Team
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Nicolas R.
Rating: 1 out of 5
too expensive
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Response from Freezedried & Co
Thank you for your feedback. We do our best to offer quality products at reasonable prices. The Lyo Team
K
Karim B.
Rating: 3 out of 5
Long delivery times and not necessarily followed up all the time
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Response from Freezedried & Co
We apologize for the delay. Unfortunately, delivery times are beyond our control, but we do our best to ship quickly. Please do not hesitate to contact our customer service department by phone 02 97 87 23 73 or by e-mail [email protected] so that we can help you. The Lyo Team
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Guillaume D.
Rating: 3 out of 5
Delayed orders not able to test them before thank you before department
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Response from Freezedried & Co
We apologize for the delay. Unfortunately, delivery times are out of our control, but we do our best to ship quickly. Thank you for your patience. The Lyo Team
S
Samir B.
Rating: 1 out of 5
I can't commit to someone I don't know
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Camille L.
Rating: 3 out of 5
An article was missing
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Response from Freezedried & Co
Hello, We apologize for the inconvenience. Our customer service department will contact you immediately by email to resolve the problem. Thank you for your understanding. Team Lyo
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Theo M.
Rating: 1 out of 5
I still haven't received my order even though I placed it on 12/03/2024.
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Response from Freezedried & Co
We apologize for the delay in your order. An inventory error prevented us from shipping earlier. Your order was shipped yesterday and you should receive it shortly. The Lyo Team ???
H
Hugo L.
Rating: 3 out of 5
Order received well packaged, received quickly, unfortunately it remains very expensive in my opinion.
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Response from Freezedried & Co
Thank you for taking the time to leave us a review. We understand that our prices may seem high. Please take a look at our selection of low-priced products: https://www.lyophilise.fr/petits-prix-lyophilises-c-5316 . The Lyo team
C
Carlos F.
Rating: 3 out of 5
Very good contact but unfortunately the merchandise has a different color than the one ordered. Return product and wait for refund.
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Response from Freezedried & Co
Thank you very much for your feedback! As we mentioned, the color is defined by our supplier. We have already initiated your refund, so everything is in progress. Please let us know if you have any further questions. The Lyo Team
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Marie D.
Rating: 1 out of 5
Quite simply package not received it makes shit especially for a trek snow where I needed THIS mattress NOT to be cold cordially
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Response from Freezedried & Co
Thank you for your feedback and sorry for this incident. Our team will get back to you as soon as possible to find a solution. Please do not hesitate to contact us by email at team[at]lyophilise.com or by phone at +33.2.97.87.23.73 so that we can quickly resolve the problem. Thank you for your understanding. The Lyo team
L
Laurent R.
Rating: 3 out of 5
After a test run at lunchtime, I found that the instructions for adding water were not very clear. Indeed, when you're in the middle of nowhere and you're asked to add 212 ml of water, it's not that easy! So I had more of a soup than a chili con carne. There could be a scale for this purpose. Unfortunately, I can't say whether this product would have been appreciated. Product : Chili sin carne bio LF 06-07-BI Best regards Pascal
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Response from Freezedried & Co
Thanks for your opinion! The vast majority of brands have added a graduation system to the inside or outside of their packaging to facilitate dosing in the middle of an adventure. We'll pass this information on to the manufacturer. Tip: you can rehydrate your meal in several stages to avoid overwatering. You can cover the first time, stir and wait, then add more water if necessary :) Team Lyo
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Antoine R.
Rating: 1 out of 5
I haven't received anything!
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Response from Freezedried & Co
Hello, Due to an inventory, our shipments have indeed been extended. Your parcel left our warehouse on September 7, but the carrier is having problems delivering your order. My colleagues will be in touch with you to discuss how we can get your parcel to you as soon as possible. We apologize for the inconvenience. Good day to you, the Lyo team
C
Comprador verificado
Rating: 3 out of 5
The courier company SEUR Spain does not deliver the order where indicated. They did NOT notify me of the status of the shipment and left it somewhere else.
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Response from Freezedried & Co
Hello, thank you for your message. Your order has been shipped on time by our logistics department. Sometimes there can be delivery problems with the transport company SEUR Spain, for which we apologize. My colleagues will contact you today to find a solution. Have a nice day.
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Anais M.
Rating: 1 out of 5
I did not receive the parcel!
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Response from Freezedried & Co
Hello, your parcel was delivered to a relay point on Monday 31st July. As you did not collect it, it was returned to our warehouse. My colleagues will contact you to discuss what to do. The Lyo team
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Camille D.
Rating: 3 out of 5
A Friday morning delivery for an order placed the previous Tuesday morning, despite a Chronopost relais recommandé, so that the order can be processed first.
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Response from Freezedried & Co
Hello, we apologize for this, due to a move in our logistics department and a peak in activity, we have been delayed in shipping orders. We hope you were able to get your parcel on time all the same. The Lyo Team
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Manon T.
Rating: 3 out of 5
Order reception deadline
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Response from Freezedried & Co
Hello, following the move of our logistics department, we've been delayed in the dispatch of parcels. We apologize for this, but we're in the process of catching up. Have a nice day!
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Guillaume M.
Rating: 1 out of 5
I have ordered twice from Lyophilise. Each time I placed an order, the site told me that my product was in stock and ready for immediate delivery. Each time, the product took several weeks to arrive. If you need your product quickly, don't order from Lyophilise.
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Response from Freezedried & Co
We're sorry for the delivery delays you've experienced. Our recent warehouse move has caused some temporary delays. We are actively working to optimize our process to ensure faster and more reliable delivery. Please do not hesitate to contact our customer service department if you experience any delays.
C
Comprador verificado
Rating: 1 out of 5
On the web they said that the purchased product would be delivered within five working days. It does not seem to have been so... I have not received it yet and I leave today from ....
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Response from Freezedried & Co
Hello, Due to the relocation of our logistics department and a peak in activity, we have experienced a delay in the shipment of orders. We apologize for this. Your order has been shipped. Please feel free to contact us at 02.97.87.23.73 or by email at [email protected] when you place your next order so that we can ship it faster. Have a nice day
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