Customer reviews of Freezedried & Co

No need to be in a hurry... We are 28/07/2023 I ordered on 21/07/2023 and since no news. I will no longer order from this site.

wide choice of products but unfortunately delivery too slow (order placed on 21/08 ..... Delivery on 29/08

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Preparation and delivery time too long.

Order received yesterday. Made for survival bag. Disappointed to see a Gourmiz coconut cereal bar expired on 7/25/23. Especially with large order. I don't see how I can put it in a survival bag .

FD&Co provides a huge variety of products and an amazing one stop shop for all things outdooor, particularly food. The site layout is amazing and the and the information is displayed is super helpful (although some of the filters when choosing products were not working). However the stocks were not up to date and they did not have a series of products that I ordered, which not only changed the order but also delayed the delivery which was not in the indicated timeframe. This said they were super helpful and quick to respond in the support channels, and after that shipped the revised order quickly.

My order is awaiting delivery. I would have liked to know why and if my order would arrive before my departure on 10/08/2023. I would have liked to test my equipment before departure.

did not arrive on the estimated date

Order made 1 week ago still not shipped and no news!!!

I ordered nutrition on your site for a very important ultra trail that I'm running this Saturday... I'm leaving home Friday at noon to get there. Worse, on the online tracking system, I don't even see an update today! just "sorted on our platforms" as of yesterday... and since then nothing! I'm very unhappy!

Unfortunately many problems with deliveries beyond their control

Hello, I still haven't received anything and I'm starting to worry. Do you have any idea where the parcel might be? Thanks in advance.

Hi I found the prices correct, the choice and the whole site very pleasant but, there is always a but, even several: - my order made on June 20th arrived only on the 27th, it is not very serious but could be improved - I ordered products, cakes not to name them, and even before tasting them I am disappointed: the advertised weight of 200g is not what I received (around 150g), not to mention the resulting calories, which limit my interest in these items, and what about the enormous packaging for this little cake? - I'm also worried about the travel meals, whose bags are inflated with air. Maybe it's nothing serious, but it remains to be seen. I'll wait to see if the products are OK in the end, and will no doubt test other products again before making a final judgement.

The delivery of the order was fast, the products were well wrapped and in good condition, we haven't tried them yet. Freeze-dried products are quite expensive. It would be nice if they offered some discount , some product offer or put free shipping. Otherwise very good.

I still don't have my order. I needed it and now I don't even want it. More than 12 days without knowing where the package is.

Plenty of choice of dishes, very good. The sachets are not cheap, but the rations are well proportioned and easy to prepare. On the other hand, there is no delivery tracking and delivery times are long. You really need to plan ahead. A link to keep you up to date on the progress of the preparation of the parcel and its state of acceptance would not be a bad thing.

Still not delivered

delivery time not respected. Product still not received after 1 week

The shipping takes longer than what it says on the web when you make the purchase (I haven't received it yet) and you can't track it on the courier's website. I needed it for this weekend and it has caused me problems.

It says free delivery and at the time of payment there was a 6 euro charge.

Still waiting to receive it! Hasn't turned up. Promised deliver in 2-4 days and I'm now over a week.

Delivery much longer than expected, I was not asked if I wanted to wait. So I'm still waiting.

Dishes ordered with a relatively short BBD (NOV 2023). Too expensive to return! I am disappointed and will think again before ordering. Concerning the delivery, RAS.

choice of delivery points too limited

Not yet received

description I liked the detail of the food inside, especially the lactose-free notion, it would be nice to do the same for the packs.

The items I want to order are always low in stock or not in stock at all

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Same-day shipping is just ridiculous: if the order is placed after 1 p.m., you have to wait until the next day or even the day after that, in the middle of the afternoon. Frankly, there's no point in being in a hurry, you might as well go elsewhere.

None of the orders placed have arrived on the proposed day, in fact one of them arrived 3 days later. As for the products, they are very good both in quality and taste.

They do not respond to messages or questions. Ils n'ont pas répondent aux demandes envoyées. Satisfait par produit et expédition rapide.

I still haven't received my parcel!!! Delivery scheduled for August 1...I'm afraid to go trekking without my food.

The order takes a long time

One week after ordering, the parcel has not even been dispatched, even though I'm leaving in a few days for a hike ... very very disappointed and worried because I had planned all my meals (5 people over 3 days)

Package delivered very late (1 week) contrary to what was advertised on the site. Very disappointed, I won't be able to use the products for my hiking vacations this year.

Working with seur is not appreciating the customer. We pay for a shipment, which is already rare with amounts like the ones we spend in your store and you ship with a company that is characterized by never delivering the package and having to go to your facilities to get it. They are already 2 days late because your company, Seur, says they can not deliver the package. I will never shop at their store again.

The parcel was supposed to be delivered (as usual) to the pickup point 2 minutes' walk from my house, but it was delivered to the next town, forcing me to take the car. I was faced with a fait accompli (it was mentioned that the initial relay was not available, but on the parcel it says that the change was at my request, which is not the case).

Still nothing received

My order has been on the way for 7 days and nobody knows where it is. I have written an e-mail but no one has replied.