Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Thank you for your feedback. Don't hesitate to sign up for availability alerts on the products you want, to be notified when they return. If you would like to discover alternatives to our products, we can undoubtedly direct you to other references. In this case, we can be reached via our form, chat or phone 02 97 87 23 73 The Lyo team >>> https://www.lyophilise.fr/contact
M
Marie M.
Rating: 1 out of 5
Hello , still nothing received , I placed my order on Tuesday 28/06 09:49 , I receive an email from colissimo informing me that delivery is scheduled for Friday 01/07 - Friday 01/07 23:23 new email informing me: "You had chosen a provision in a point of withdrawal "Your merchant Pickup", it is temporarily unavailable. "it's a Super U hypermarket, unavailable? - today tuesday 05/07 still nothing - I think I'm going to cancel my order and stop recommending it - delivery in 48h00! way out of time!
Translated reviews
Response from Freezedried & Co
Sorry about this delivery incident. It can indeed happen that a relay point is no longer able to receive parcels (no more space, especially during sales periods), in which case the parcel is redirected to another relay point. My colleague has contacted you by e-mail to inform you of the new relay point. We apologize for this inconvenience, which is beyond our control, and hope for your understanding. The Lyo team
K
Karim R.
Rating: 3 out of 5
Package opened and torn, goods in good condition.
Translated reviews
Response from Freezedried & Co
Sorry about this incident, and relieved if the bags are not punctured. During transport, these meals, which are heavier than freeze-dried, can be heckled by the carriers. If you have any questions, please don't hesitate to contact us. The Lyo team
A
Anais T.
Rating: 1 out of 5
-
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. Are you not completely satisfied with your order? You had an in-store collection. Write to us and we'll try to improve or find a solution for you. The Lyo team
A
Anais T.
Rating: 1 out of 5
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. Are you not completely satisfied with your order? You had an in-store collection. Write to us and we'll try to improve or find a solution for you. The Lyo team
A
Anais T.
Rating: 1 out of 5
-
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. Are you not completely satisfied with your order? You had an in-store collection. Write to us and we'll try to improve or find a solution for you. The Lyo team
P
Pierre L.
Rating: 3 out of 5
I encountered problems when ordering (error message) but responsive customer service. Product diversity could be improved, especially since several products are sold out. I found little competition. I would probably have gone to decat but products sold out.
Translated reviews
Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
A
Antoine B.
Rating: 3 out of 5
A product that was not in stock was exchanged for another of lesser value, without my having had the opportunity to choose, and I didn't notice the difference in value.
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. On our side, everything was taken care of. Your granola cherry chocolate mousse Fuel was out of stock, so we switched to the Summit to Eat brand, which is from the same manufacturer and produces exactly the same granola cherry chocolate mousse recipe. While the latter was 60 cts cheaper (a credit note was issued for a future order), you gained in the exchange because the recipe is heavier than FUEL's, and the two brands were not initially intended for the same audiences (one for storage, the other for outdoor activities). In any case, my colleagues are in the process of refunding your credit and we hope to have cleared up any doubts about our order management. The Lyo Team
H
Hugo R.
Rating: 3 out of 5
All products are noted as being in stock. No news for a week, only to receive a message saying that one of the products was out of stock and asking if I'd agree to an exchange. In short, not very responsive customer service overall, but if you're not in a hurry, it's OK.
Translated reviews
Response from Freezedried & Co
Thank you for your feedback and sorry about this incident. We did indeed have a stock error, you could order the reference but it was out of stock. My colleagues made the necessary arrangements. We thank you for your understanding and wish you a pleasant trek. The Lyo team
Y
Youssef M.
Rating: 1 out of 5
To this day I still haven't received my parcel.
Translated reviews
Response from Freezedried & Co
Hello, We're very sorry about the delivery problem with your order. The parcel was sent the day after your order was placed, but the tracking system indicates that it was delivered to a different relay point than the one you originally chose. Following an inquiry with the carrier, they have sent us a proof of delivery which we are sending you by email. Yours sincerely, the Lyo Team
N
Nicolas M.
Rating: 1 out of 5
Purchase of an external battery...charger not included.
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. It does not say that the charger is included, only the cable. My customer service colleagues have also received your various emails (we are open Monday to Friday) and will get back to you to explain the returns procedures and product information as soon as possible. We wish you a pleasant day. The Lyo Team
J
James T.
Rating: 1 out of 5
Ordered more than 7 days ago, did not receive order confirmation, on the site the order is still in preparation For 12 small packages to send it seems much too long. With no news tomorrow, I'm cancelling the order and ordering elsewhere.
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. Indeed, my colleagues contacted you but our email was in your spam folder. Your problem has been taken care of this afternoon. We apologize for the inconvenience and thank you for your understanding. The Lyo team
P
Pierre M.
Rating: 3 out of 5
The Chronopost delivery of my order number 114036 arrived at another collection point far from the one requested. I can't pick it up. Can it be repatriated to St Genis Laval or Oullins? Thank you
Translated reviews
Response from Freezedried & Co
My colleagues will check the status of your parcel and get back to you as soon as possible by e-mail. The Lyo team
C
Comprador verificado
Rating: 3 out of 5
I paid 14 euros for a small package and I think it is very expensive.
Translated reviews
Response from Freezedried & Co
Thank you for your opinion. Regarding the shipping cost, you have paid 6,95 for a delivery to a pick up point in Spain, not 14. You can check this information on your invoice that was in your package. We are looking for other solutions to lower the price, however for the moment this is the best price we can propose. Thank you for your understanding, best regards. The Lio Team
S
Sophie M.
Rating: 1 out of 5
Order on April 24th for products in stock. After I claimed at the end of April, I was told that I would be delivered at the beginning of May. As of this May 12, still nothing, even though my credit card was charged on April 24.
Translated reviews
Response from Freezedried & Co
Hello, We're very sorry for the delay in your order. The lead times announced by all our suppliers vary greatly due to restocking problems. The vast majority of products are put on hold and we are waiting for restocking to deliver your order. Our customer service will contact you today. Thank you for your understanding. The Lyo Team
E
Emily A.
Rating: 1 out of 5
Hello, How can I evaluate a service when I still haven't received my order? Sincerely
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. Indeed, a recipe is missing from your order and is being restocked. It is the Travellunch chicken pot. When would you like to receive your order? We can replace this recipe with an equivalent one, cancel it and refund you. We are at your disposal on team(at)lyophilise.com or by phone 02 97 87 23 73. The Lyophilise & Co team
E
Elise M.
Rating: 1 out of 5
The bread you sent that can be kept for 10 years has a use-by date of 3 years... Thanks for the scam!!!
Translated reviews
Response from Freezedried & Co
Thank you for your feedback, it is indeed not pleasant. We have checked our dates in stock and we have those of your batch with dates for 2033. Can you take a photo of the date on the box and send it to us at [email protected] to help us understand? Thank you very much. The Lyo team
M
Marie P.
Rating: 3 out of 5
Fast delivery. Unfortunately, the pack was punctured and opened.
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. My colleagues will get back to you to resolve this problem. Kind regards. The Lyo team
H
Hugo L.
Rating: 3 out of 5
-
Translated reviews
Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
H
Hugo L.
Rating: 3 out of 5
Translated reviews
Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
H
Hugo L.
Rating: 3 out of 5
-
Translated reviews
Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
C
Comprador verificado
Rating: 3 out of 5
-
Translated reviews
Response from Freezedried & Co
Please do not hesitate to contact us if you have any problems with your order. The Lio Team
A
Anais D.
Rating: 3 out of 5
Almost everything I needed was out of stock and I find the prices quite high. Otherwise it's not bad :)
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. Some rations are indeed out of stock. As far as prices are concerned, we apply the prices recommended by the manufacturers. We invite you to subscribe to the alerts available on the desired product sheets to be notified of arrivals :) Have a nice day.
H
Hugo M.
Rating: 3 out of 5
A lot of products are missing, I've been waiting a week for my order because I'm missing a product that was marked available.
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. In the meantime I see that my colleagues have taken the necessary steps to replace the missing products, and your package was dispatched yesterday. Thanking you for your understanding and patience, we wish you all the best for the future. The Lyo Team
L
Lucas B.
Rating: 3 out of 5
Small packaging too expensive for non-organic
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. Supergarden fruit powders are freeze-dried, which is an expensive process. We apply the manufacturer's recommended retail prices. Having said that, if you're looking for organic powders, I invite you to have a look at Lyfood's Lyo Powders. I've included the link below. They come in packs of around 50 g, with a price range from 4 to 9. So maybe more in your price range. If you have any questions, please don't hesitate to contact the lyo team(at)lyophilise.com. Best regards. The Lyo team https://www.lyophilise.fr/fruits-legumes-c-1440?fb=82&f804=050G&f808=oui
G
Guillaume P.
Rating: 3 out of 5
I placed 2 orders, one delivered within 48 hours and on the site my orders are still waiting to be sent. That's it for the 3 stars, otherwise the site is very good.
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. Thursday afternoon's order is being prepared. Orders placed before 1 p.m. take 48 hours to prepare, and we do not ship on weekends. For your order of the 5th, some products are out of stock, which we expected to receive last week. My colleagues will get back to you to take stock of the situation. Thank you for your understanding. The Lyo team
G
Guillaume D.
Rating: 1 out of 5
I feel like I've been robbed when the 17 tins arrive, 139E for cheap tins, everything is written in German and English, not very practical to know the capacity. the margin must be incredible for this company, a piece of advice: make your own pack...
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. We apply the sales prices recommended by our supplier. If you have trouble reading the information on capacity, you can go to our very detailed French website. And finally, if you're not happy with your order, you can simply exercise your right of withdrawal within 14 days. Below is a link to further information https://www.lyophilise.fr/page-CMS/droit-de-retractation/ or contact us directly by e-mail team(at)lyophilise.com. The Lyo team
M
Mehdi E.
Rating: 1 out of 5
Normally they do things properly, but in this case they sent 10 bad meals... Instead of sending out pasta with tomato sauce, they sent out pasta with bolognese sauce... Knowing that pasta with tomato sauce is for vegetarians. So there will be 10 kids who won't get their meal....
Translated reviews
Response from Freezedried & Co
Hello Sir, We're sorry for the inconvenience, there was indeed an error on our part when preparing the order. As the Voyager pasta provençale was not in stock, we preferred to change to a similar recipe from a higher range, so that your parcel would not be delayed. Unfortunately, we inadvertently overlooked the fact that this recipe contained meat. We will contact you by email to propose an exchange solution. Thank you for your understanding. Best regards. Team Lyo
S
Sophie R.
Rating: 1 out of 5
-
Translated reviews
Response from Freezedried & Co
We're sorry to hear about your dissatisfaction with this order. We imagine that this is mainly due to the delayed delivery of your parcel. Our suppliers were delayed in manufacturing and delivering the products due to raw material shortages. Your order was therefore on hold, but our team contacted you to inform you and, if necessary, replace or cancel the unavailable items. The items arrived recently and your parcel was sent out immediately. Thank you for your understanding. Team Lyo
S
Sophie R.
Rating: 1 out of 5
Translated reviews
Response from Freezedried & Co
I'm sorry to hear about your dissatisfaction with this order. We imagine that this is mainly due to the delayed delivery of your parcel. Our suppliers were delayed in manufacturing and delivering the products due to raw material shortages. Your order was therefore on hold, but our team contacted you to inform you and, if necessary, replace or cancel the unavailable items. The articles arrived recently and your parcel was sent out immediately. Thank you for your understanding. Team Lyo
S
Sophie R.
Rating: 1 out of 5
-
Translated reviews
Response from Freezedried & Co
We're sorry to hear about your dissatisfaction with this order. We imagine that this is mainly due to the delayed delivery of your parcel. Our suppliers were delayed in manufacturing and delivering the products due to raw material shortages. Your order was therefore on hold, but our team contacted you to inform you and, if necessary, replace or cancel the unavailable items. The items arrived recently and your parcel was sent out immediately. Thank you for your understanding. Team Lyo
C
Comprador verificado
Rating: 1 out of 5
Ordered on the 12th and received on the 18th (the order said between 2 and 4 days).
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. The delivery time for Spain is 2 to 4 working days. Your order was shipped on Wednesday the 12th and delivered on Monday the 18th, that is a delivery in 4 working days. The delivery would have been faster, but it was delayed due to a problem of truck capacity. Thank you for your understanding, best regards. Elodie from Freeze Dried & Co.
M
Michel P.
Rating: 3 out of 5
Products are shipped quickly, but many are out of stock.
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. Brexit combined with raw material shortages are delaying some restocking for English brands in particular. It is possible for you to create an alert on the product in shortage to be informed of its return on our online store. You can also contact us and we will direct you to other products. We thank you for your understanding and remain at your disposal should you have any questions. The Lyo Team
J
Javier G.
Rating: 1 out of 5
It arrived on late so I cannot used it for my sailing regatta.
Translated reviews
Response from Freezedried & Co
Thank you for your feedback and sorry for the inconvenience. We sent your package the 2nd of November and the delivery time for Italy is about 3 to 5 working days. Please do not hesitate to contact us when your parcel is not delivered yet so that we can contact the carrier or send another package in express. I hope you find a food solution for your regatta. Thanks for your understanding. Best, Elodie from Freezedriedandco
C
Comprador verificado
Rating: 3 out of 5
there are communications from the carrier that are not in English, and also the information about when it was going to arrive was not clear, because the Chronopost link did not show you the pick up point.
Translated reviews
Response from Freezedried & Co
Thank you very much for your comments. We will forward all the problems to our logistics service to improve the tracking of the package in Spain. Sorry for the inconvenience, best regards. The Lio Team
C
Comprador verificado
Rating: 3 out of 5
-
Translated reviews
Response from Freezedried & Co
An incident with your order? Tell us what we can do to improve :) The Lio Team
A
Antoine D.
Rating: 3 out of 5
-
Translated reviews
Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
A
Antoine D.
Rating: 3 out of 5
-
Translated reviews
Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
C
Comprador verificado
Rating: 1 out of 5
I have not received anything and the address was correct.
Translated reviews
Response from Freezedried & Co
Sorry for the inconvenience, we have had to contact you several times in the past week as the package has been returned to our office because of the address. Due to our conversation, we sent the package in the good address. Thank you for your understanding, best regards. Elodie of Freeze Dried & Co.
H
Henry S.
Rating: 1 out of 5
product advertised as in stock and in fact not in stock at all
Translated reviews
Response from Freezedried & Co
We apologize for the inconvenience. The mattress was indicated as being in stock on our website at the time of your purchase. Unfortunately, the model you received was incorrectly received. We became aware of this when you placed your order and contacted you directly. Your order was refunded immediately. Thank you for your understanding. Sincerely, Team Lyo
P
Pierre L.
Rating: 1 out of 5
Products of the worst possible quality. Bottom of the range. Military" rations are inedible! Tinned food stinks! Avoid at all costs!
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. We are sorry if two military rations were not to your liking, especially as we normally receive positive feedback on these products. We hope to see you again on our site. As our colleague indicated to you by e-mail, we will be able to advise you on a selection of recipes .... We offer more than 1500 references on our site, including rations, so there's sure to be one that your palate will appreciate. The Lyo team
L
Laurent R.
Rating: 3 out of 5
Good value for money, but it's still an army-style ration box from the end of the last century. Fortunately, today's products are of better quality.
Translated reviews
Response from Freezedried & Co
Thank you for your feedback on this product. You can leave your opinion on the product directly via an email type "Relance avis" via the address team(at)lyophilise.com ;) Kind regards from the Lyo team
C
Comprador verificado
Rating: 3 out of 5
-
Translated reviews
Response from Freezedried & Co
Please do not hesitate to contact us if you have any problems with your order. The Lio Team
C
Comprador verificado
Rating: 3 out of 5
I like the store for its variety of products, fast shipping and reasonable prices, especially with regard to shipping costs. I received the goods for this order on time, but the four cans of freeze-dried product were damaged, two of them with significant bumps and deformations. These damages could hardly have been caused by the transport, as the can of freeze-dried product was damaged.
Translated reviews
Response from Freezedried & Co
Thank you for your comment and sorry for the problem encountered on your order. The cans are well checked before the package is shipped. If there is a problem about a can, the information is well written on the website and they are sold with a discount. Then, the problem comes from the delivery - the cans are very fragile. Our service will contact you to solve the problem. Thank you very much for your understanding. Best regards, Elodie from the Lyophilized & Co team.
P
Pierre T.
Rating: 3 out of 5
I was disappointed by the packaging, in fact I ordered cookies that arrived all broken. Too bad they weren't packaged better.
Translated reviews
Response from Freezedried & Co
Sorry for the inconvenience, we'll pass on the information to our logistics department. Our customer service will contact you by email to resolve the problem. Thank you for your understanding. The Lyo Team
C
Comprador verificado
Rating: 1 out of 5
Order arrived late
Translated reviews
Response from Freezedried & Co
Thank you for your comment. You ordered on 07/29, and the package was shipped on 07/30, so we respected the deadlines for the preparation of your order. Then, on our site it is indicated that the delivery is within 3 to 5 working days to the address of your choice in Spain, and you received the parcel on 04/08/08. For another order, do not hesitate to contact us if you want an express delivery. Marie of Lyophilized & Co
C
Comprador verificado
Rating: 1 out of 5
I have not received the products yet, after a long wait, even paying the shipping to my home I had to change it to pick it up at the store and they still have not sent me the code to be able to pick it up.
Translated reviews
Response from Freezedried & Co
Thank you for your comments. When we saw the situation of your order, my colleagues called you to help you find your package at your local post office. We thank you for your apologies for this incident and thank you for your understanding. We hope you were able to retrieve your package.
We use cookies for audience measurement and improving user experience.
English 