Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Delivery in 48h announced Order made on 24 July Package received on 02 August. Good products otherwise very good quality
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Response from Freezedried & Co
Thank you for your feedback. We ship within 48 hours, and depending on the carrier chosen, in this case La Poste, you should allow 48 hours for delivery. You experienced 2 delays, one in shipping and one in delivery... First of all, we don't dispatch orders at weekends. Even so, your order should have left our premises on the evening of the 27th, but faced with an influx of orders, we had to process orders and emergencies in order of arrival. As for delivery, we're delighted that you received your parcel today, as the tracking on the Post Office's website seems to be a bit tricky! In any case, thank you for your understanding. We look forward to seeing you on future adventures. The Lyo Team
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Jean M.
Rating: 1 out of 5
You deliver to China, Singapore, Japan and Malaysia, but not to the Philippines. It's not much further. Too bad I had a good order for you. US Augason Farm delivered in 1 week without any problem. Poor France.
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Comprador verificado
Rating: 1 out of 5
If you say it takes between 3 and 5 days, keep that in mind because it is essential. I ordered on Sunday and a week later I still have not received my order. Regrettable
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Response from Freezedried & Co
Your order was placed on the 18th and shipped on the 19th, our team respected the deadlines. Your package was then serviced through Correos and arrived in Spain on the 23rd. It seems that the carrier is experiencing some delay, but this is out of our control. We are launching a survey with the carrier and will contact you by email (check your spam) to provide you with a solution. Thank you for your understanding. The Lio Team
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Comprador verificado
Rating: 1 out of 5
After 8 days I am still waiting, in addition to delaying my departure by days. It's a pity!
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Response from Freezedried & Co
Thank you for your comment. Your order was placed on our website on Monday 12/07. This summer, the packages are dispatched within 48h (working days). Wednesday was a holiday in France, so the expedition was on Thursday 15/07. The delivery times for Spain are also 4 working days (carriers do not deliver on weekends). Your parcel is at the delivery place serving your address. Thank you for your understanding, best regards. The Freeze Dried & co team
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Comprador verificado
Rating: 1 out of 5
I have not received my order
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Response from Freezedried & Co
Thank you for your feedback. However, the package tracking indicates a delivery on Tuesday at 12:00, just after your comment. The delivery time for Spain is 3-4 working days - the carrier has encountered a bit of a delay and delivered in 5 days, sorry. Do not hesitate to contact me if you have questions. Best regards, the Lyophilized & Co team
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Jean T.
Rating: 3 out of 5
Hello The wait for my colissimo seemed too long. I was supposed to wait 24 hours and we waited 48 hours before receiving it.
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Response from Freezedried & Co
Thank you for your feedback. As indicated on the site, our preparation time is 48 hours (if all products are in stock) and delivery with Chronopost from our warehouse to your home takes a further 24 hours. For an order placed on the 21st and received on the 23rd, we're right on schedule. Next time, don't hesitate to contact us by telephone to let us know your delivery times so that we can make the necessary arrangements. Have a nice trip. The Lyo team
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Sophie R.
Rating: 3 out of 5
The dishes are not particularly succulent. The lemon dessert is far too sweet (although I'm a big fan of sugar). The chocolate mousse is good, but should be called a chocolate dessert, as in my opinion it's not a mousse. In short, the quality/price ratio is not entirely satisfactory.
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Response from Freezedried & Co
Hello and thank you for your feedback. Your order includes 4 recipes from 3 different, rather entry-level brands. Please don't hesitate to ask us to guide you through our catalog of over 450 freeze-dried/dehydrated recipes and our hundred or so sterilized recipes. We'll be delighted to share our team's and our customers' favorite recipes with you :) The Lyo team
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Hugo R.
Rating: 3 out of 5
Survival gear and impeccable delivery time - nothing to say. On the other hand, I was very disappointed by the little solar-powered, dynamo-charged survival radio... the same radio is 20 euros cheaper on Pearl. As for the quality of the item, it's mediocre (antenna too short range, picks up almost no stations, rather mediocre sound, not to mention the fact that there's no automatic station search... everything's manual and the joysticks/search wheels are hyper-sensitive... frankly, I'm disappointed with this item, which I'd rate 2/5. They need to improve the antenna, sound quality, add an automatic search option and ideally add at least one USB port. Too disappointed with this item given its high price (50 at Lyophilise and 30 at Pearl) and above all its poor operating quality.
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Response from Freezedried & Co
Thank you for your feedback. Concerning product pricing, we apply the reseller price. A small company like ours cannot afford to undercut prices. We hope you will understand. Now, if you're not satisfied with the item, you can return it to us if it's in perfect condition and get your money back, since your order was placed recently. Please contact our team as soon as possible to request your return label by e-mail via team(at)lyophilise.com. The Lyo team
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Pierre D.
Rating: 3 out of 5
I received an order (invoice 88695, customer 1163397) When I put water in the mx3 aligot bag, I noticed water leaking from the bottom (see attached photos). Please note that I am testing a few dishes, so the bag came out of the parcel post to be used directly in the kitchen. The percage was therefore in the parcel. Thank you for your feedback on this subject.
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Response from Freezedried & Co
Hello, sorry about this incident. My colleague learned of your misadventure from your e-mail and got in touch by return e-mail on April 28. Could you please look through your e-mails or junk mail and see if one of the solutions she suggested suits you? If not, please contact us by phone on 02 97 87 23 73 or by e-mail team(at)lyophilise.com. Thank you for your interest. The Lyo team
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Nicolas M.
Rating: 3 out of 5
A little expensive for recipes that aren't all calorie-dense. Otherwise, the taste is very good.
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Response from Freezedried & Co
Hello, thank you for your comment. We offer a wide range of freeze-dried meals made by different brands. The quality of the ingredients and the calorie content differ from one brand to another. Please do not hesitate to contact us to help you make your choice, as we offer a selection of brands with an interesting calorie/price ratio. Thank you for your understanding. Team Lyo.
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Guillaume B.
Rating: 1 out of 5
order placed on 9/2 and still no news on 25!
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Response from Freezedried & Co
Sorry for the delay in the delivery of your order. Our team contacted you by email on 11/02 to inform you of this delay due to a shortage of one of the two products from our supplier. We are contacting you today to find a solution together for the shipment of your order. Thank you for your understanding. The Lyo team
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Jean L.
Rating: 3 out of 5
Lots of choice on products, but unfortunately a product ordered that was not in stock was replaced by a product from the same range but without taking the customer's opinion into account.
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Response from Freezedried & Co
Thank you for your comment. When it comes to packs designed by us, we only change out-of-stock bars with similar references (often only the flavor changes) to avoid a delay in your order. Thank you for your understanding, Team Lyo.
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Guillaume T.
Rating: 3 out of 5
Unfortunately, my chili con carne had a hole in it, so I had to put it in the garbage can and clean up the sauce on all the others...
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Response from Freezedried & Co
We apologize for this inconvenience. Despite our precautions, this can unfortunately happen with sterilized meals following a shock during transport. My colleagues will contact you by e-mail to find a solution. We hope you will be satisfied with your order. The Lyophilise & Co. team
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Claire P.
Rating: 3 out of 5
We liked the minced meat and the concept is great. On the other hand, the beef rice was much too salty, but we know that salt is necessary for preservation...
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Response from Freezedried & Co
Thank you for your feedback. The recipes are different according to the specifications of each of our suppliers. We will shortly be adding the salt content of each recipe on the item sheets. Also, don't hesitate to give your opinion directly on the items in question to warn future buyers if necessary :) Sincerely yours, Team Lyo
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Michel R.
Rating: 3 out of 5
Too much salt, I had to throw away half a meat dish
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Response from Freezedried & Co
Thank you for your feedback. We are currently working on a new website, including the addition of information about salt. This may help you in your future visits to our site.
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Charlotte T.
Rating: 3 out of 5
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Oliver T.
Rating: 3 out of 5
We find that the dishes always taste the same.
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Response from Freezedried & Co
Thank you for your feedback. If we're not mistaken, you've tested recipes from the same brand. Don't hesitate to ask us next time if we can help you with your selection... Among the twenty or so brands to be rehydrated, totalling some 500 recipes, we've got something to delight your taste buds and prevent you from getting bored. The Lyophilise & Co. team
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Camille T.
Rating: 1 out of 5
I received two packages...one perforated and runny. Maybe it's not the freeze-dryer's fault, but hey...it sucks haha.
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Response from Freezedried & Co
Thank you for your feedback. Despite our precautions during the preparation of your order, some parcels may be damaged during transport by the carriers. We will contact you directly to find a solution. Thank you for your confidence. The Lyophilise & Co team
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Leila E.
Rating: 1 out of 5
Order not received
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Response from Freezedried & Co
Hello, your parcel was shipped the day after your order was confirmed, i.e. on 21/12. However, the delivery time was longer than expected due to the festive season. The parcel was delivered on 24/12 to the relay point and collected by you on the 28th. Thank you for your understanding. Team Lyo
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Theo B.
Rating: 1 out of 5
Does not keep food warm long enough, max. 4 h
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Response from Freezedried & Co
Hello, thank you for your feedback. We invite you to contact our after-sales service for further information on the use of the Valira food box. It is important to fill the bowl as full as possible so that there is as little air as possible. If the volume of your meal does not exceed half that of your food box, you can use the second container to fill the void. Yours faithfully. Team Lyo.
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Comprador verificado
Rating: 3 out of 5
following a purchase from 06/12/2020
Thanks to the trustedshop guarantee I got my money back, as I didn't get my order, a pity really.... I think that in this aspect the shipping issue should be improved, as I find the store very interesting and I would like to be able to place orders later. If they do not improve this I will have to look for another store that guarantees me the same products and a perfect shipment to my country.
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Response from Freezedried & Co
Sorry for the inconvenience, we have well shipped your package with Chronopost for Andorra. However, there was a problem with the invoices as one of them was missing. The package was returned to our offices and we have made the refund because of the delay of the shipment. Thank you for your understanding. The Lyophilized & co team
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Theo P.
Rating: 1 out of 5
I can't evaluate an order I haven't received.
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Response from Freezedried & Co
Hello Madam, At the time of your order, the reference "25 Allumettes - Waterproof, Windproof" was out of stock with a supply date indicated. Unfortunately, this date has been extended due to delivery problems with our supplier. We tried to contact you by e-mail or telephone to propose a change or cancellation of the product. Apparently, the information didn't reach you... The matches will be available this weekend, which means they will be shipped this week. Could you please contact us (team[at]lyophilise.com) to know your choice for the delivery time? Thank you in advance for your understanding. Sincerely yours, Team Lyo
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Theo P.
Rating: 3 out of 5
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Lucie D.
Rating: 1 out of 5
i'm not satisfied with my order i've asked for a return, and still no answer, no news
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Response from Freezedried & Co
Thank you for your comment, but our team got back to you twice following your e-mails (December 9 and 10). Could you please check your spam folder? We also left you a message on your answering machine today. You can send the item back to us at the address indicated on our website, along with your invoice number. Upon receipt of the parcel, we will proceed with the refund. Thank you for your understanding. Team Lyo
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Lucas M.
Rating: 3 out of 5
We bought this product from you, but the food is lukewarm after 4 hours. Under the lid of the thermo, there is no seal at the base, as we don't have one.
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Response from Freezedried & Co
Hello, thank you for your feedback. We invite you to contact our customer service (team[at]lyophilise.com) for further information on the use of the Valira food box. We recommend that you fill the bowl as full as possible, so as to minimize air entrapment. If the volume of your meal does not exceed half that of your food box, you can use the second container to fill the void. It's also important to add hot water about ten minutes before putting in your meal. The meal must also be very hot when you pour it into the can. Thank you in advance for your understanding. The Lyophilise & Co. team
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Laurent B.
Rating: 1 out of 5
Ordered a week ago and no notice...
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Response from Freezedried & Co
Hello, your parcel was dispatched the day after you placed your order and was delivered to the chosen relay point on 27/11. You have not yet collected the parcel from the relay point, it will be available until 03/12. Please go there as soon as possible to collect it. We remain at your disposal should you need us. The Lyo team
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Leila M.
Rating: 3 out of 5
I am very unhappy with the delivery time, which I paid a very high price of 9.43 euros for delivery within 24 hours. Order placed on Wednesday and delivered the following Monday. Unacceptable
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Response from Freezedried & Co
Hello, we apologize for the inconvenience. We shipped your package the day after you placed your order, but our carrier delayed delivery twice. As the delivery time was far from that indicated, we have just refunded the shipping costs to your credit card. Please do not hesitate to contact us if the delivery times are not met, so that we can intervene with the carrier. Thank you for your understanding. Team Lyo
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Camille R.
Rating: 3 out of 5
A little disappointed with the cans inside, there's only one lid for 2 cans, it would have been better if we could have used the 2 separately. And we chose 1L, thinking that the can would have a capacity of 1L, but in fact it's only 700ml and the little can that fits inside takes up the rest of the space and can't be used separately. A pity, because it's a good article
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Response from Freezedried & Co
Hello, thank you for your feedback. It's true that the Valira food box you bought is a good product. It has a capacity of 1 liter and as indicated on the product sheet, it comes with 2 other containers that will slide inside (one of 0.7l and one of 0.3l, so in fact there won't be any space left if you use the 2 containers). Logically, the canister inserted first will receive the lid, then you can place the second canister, which will benefit from the lid of the food canister. Don't hesitate to contact our customer service department if you don't want the item. The Lyophilise & Co team is at your disposal.
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Comprador verificado
Rating: 1 out of 5
Two of the products purchased have a shelf life of less than 20 days. And another of the products came with a hole in the box and some of the contents spilled inside the box. Taking into account that they are not cheap things I expected more. I will neither recommend nor buy again.
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Response from Freezedried & Co
Good morning, thank you for your comment and sorry for the inconvenience. The date was well indicated on our website when you placed the order, which is also the reason why there was such an important discount. As far as the defective products are concerned, it is a transport problem and do not hesitate to contact our team to fix the problem. Anyway, we have made the refund of the items on your account. Thank you for your understanding, best regards. The team Freeze Dried & Co
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Jean M.
Rating: 3 out of 5
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Anais D.
Rating: 3 out of 5
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Antoine L.
Rating: 3 out of 5
Fast and careful delivery, products arrived well, but the freeze-dried meal pack costs more than if you buy it separately, and not just a little. I hadn't paid much attention to that and I'm very disappointed.
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry for your disappointment. The 7-day pack is more expensive because of its packaging, which allows for better preservation. We apply the manufacturer's recommended price, but we are checking with the manufacturer to better understand the reason for this difference. We'll get back to you shortly by e-mail. Thank you for your understanding. Elodie from the Lyophilise & Co. team.
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Miguel R.
Rating: 3 out of 5
delivery problem / chrono post delivered in 7 days: problem reported but no response ...
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Response from Freezedried & Co
Hello, thank you for your feedback. We sent you feedback on October 14 and 16, but perhaps our emails fell into your spam folder. Could you please check? If you wish, you can contact us directly by phone on 02 97 87 23 73. The Lyophilise & Co. team
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Comprador verificado
Rating: 3 out of 5
A little late
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Response from Freezedried & Co
Sorry for the inconvenience, your order has been shipped quickly by our service. However, the transit to the Canary Islands may vary and take time with customs. Thank you for your understanding, best regards. The Lyophilized team
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Guillaume P.
Rating: 1 out of 5
The food is not even lukewarm after 4 hours.
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Response from Freezedried & Co
Hello, thank you for your feedback. We invite you to contact our after-sales service for further information on the use of the Valira food box. If you are not satisfied with the product, the after-sales service will provide you with a label to return the product to us for a refund. Our after-sales service address is [email protected]. We hope to see you again on our site. The Lyophilise & Co. team
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Lucie T.
Rating: 3 out of 5
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Antonio M.
Rating: 1 out of 5
The "Les MiniPouss" relay point does not have a valid POSTAL address: the premises indicated in the delivery address are no longer in use.
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Response from Freezedried & Co
I'm sorry to hear about your experience. We have contacted the manager who indicates that the address at the carrier is indeed not up to date and she has pointed this out several times. We will be in touch with you to provide further information. The Lyophilise & Co. team
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Michel P.
Rating: 1 out of 5
I still haven't received my order
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Response from Freezedried & Co
Following your comment, we have checked the status of your order. The parcel was dispatched on 28/08 and delivered to the chosen relay point on 01/09. It was collected the same day, and we have asked the carrier for proof of delivery. Can you confirm by return e-mail whether or not the parcel has been recovered? Thank you in advance for your feedback. The Lyo team
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Julie R.
Rating: 3 out of 5
Hello, I have received 6 boxes, but there is no protection in the cardboard box: as a result, two boxes are damaged (dents). Does this affect the expiration date of the product? Otherwise impeccable.
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Response from Freezedried & Co
We apologize for the inconvenience. Our customer service department has contacted you. If they are only sunken, there will be no conservation problems. It is important to check that they are not pierced and that the dent is not in the joints. We will notify logistics of this incident so that it doesn't happen again. Thank you for your trust and loyalty. The Lyophilise & Co team
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Hugo P.
Rating: 1 out of 5
Part of my order is missing. I only received a small box. Dried fruit, bread and 2 rations. Missing 4 ation and Katadyn filter!!!!
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Response from Freezedried & Co
Sorry for the inconvenience, our team contacted you on 24/08 to let you know that one of the two packages had been dispatched. The second parcel had to be sent today due to a product shortage. Perhaps the e-mail has fallen into your spam folder? We will contact you immediately if you prefer a change of reference. Thank you for your understanding. The Lyophilise & Co team
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