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E
Rating: 4 out of 5
Top
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 1 and 4 stars
Reset filtersP
Rating: 4 out of 5
No issues. Fast shipping. Well-packaged parcel.
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P
Rating: 4 out of 5
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P
Rating: 4 out of 5
Quick to validate and deliver... Compliant and good products
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J
Rating: 4 out of 5
Very good service until the package was received. I need to taste now to get an idea of the quality of the dishes.
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V
Rating: 4 out of 5
Very good, well seasoned and very generous.
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O
Rating: 4 out of 5
Order processing, delivery and timing impeccable! The only downside was that one product was missing from the 20 ordered (1 bolognese sauce). Otherwise, very good products.
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Response from Freezedried & Co
Thank you for your feedback and your trust! We are delighted that the order and delivery met your satisfaction.
We sincerely apologize for the oversight of one product. We take your comment into account to improve our service. Please do not hesitate to contact us if needed!
We sincerely apologize for the oversight of one product. We take your comment into account to improve our service. Please do not hesitate to contact us if needed!
F
Rating: 4 out of 5
Everything very good and very correct, and the shipping very fast.
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A
Rating: 4 out of 5
Some boxes delivered with dents
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Response from Freezedried & Co
Thank you for your feedback. We are sorry that some boxes arrived with dents. Despite the care taken in shipping, marks can sometimes appear during transport.
We hope to provide you with a better experience on your next order.
We hope to provide you with a better experience on your next order.
A
Rating: 4 out of 5
Fast delivery but the delivery site only gave me 2 days for pickup.
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D
Rating: 4 out of 5
perfect very good customer listening and responsiveness top bravo!
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Response from Freezedried & Co
A big thank you for your message! Your encouragements make us very happy and motivate us to continue to offer you the best possible service.
F
Rating: 4 out of 5
I find it unfortunate that prices are going crazy like this.
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Response from Freezedried & Co
Thank you for taking the time to share your opinion.
We take note of your comment, which helps us continue to improve our offer.
We take note of your comment, which helps us continue to improve our offer.
R
Rating: 1 out of 5
crushed and melted package for all the snacks I’m waiting to open the rest to see the condition but not confident
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Response from Freezedried & Co
We regret that some snacks were affected during transport and hope that the rest of your order will bring you complete satisfaction.
If you notice any problems when opening the other products, our customer service is available to assist you.
Thank you for your trust.
If you notice any problems when opening the other products, our customer service is available to assist you.
Thank you for your trust.
D
Rating: 1 out of 5
SELLING BOWLS BUT NOT LIDS SEPARATELY (???) you need to CHANGE jobs Madam !!!
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Response from Freezedried & Co
We understand your disappointment. Lids are indeed offered separately on certain references in our catalog. However, unfortunately, there is no compatible lid for this 16.5 cm frying pan.
We do take note of your comment, which highlights a need that other users may also encounter. Thank you for taking the time to share your opinion.
We do take note of your comment, which highlights a need that other users may also encounter. Thank you for taking the time to share your opinion.
R
Rating: 4 out of 5
Very good bolognese pasta. Oatmeal with blueberries needs to be improved in terms of flavor.
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Response from Freezedried & Co
We are very happy that you liked the bolognese sauce. We took good note of your comment about the blueberry porridge, particularly regarding the flavor. Your opinion is very valuable and helps us improve our recipes.
A
Rating: 4 out of 5
Tastes good
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F
Rating: 4 out of 5
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B
Rating: 1 out of 5
Hello, the spoon/fork ordered was in an envelope and did not require shipping in a box of 20x20x30 cm and with a drop-off at a relay point and not in my mailbox, the cost of postage is exorbitant and the carbon footprint is disastrous. Best regards
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Response from Freezedried & Co
Thank you for your feedback. Environmental issues are important to us, and we are currently working on optimizing our packaging and shipments. We take your comment into account which helps us to improve.
D
Rating: 4 out of 5
Quality products, orders processed and shipped quickly, customer service strives to respond to requests, quite satisfied overall
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I
Rating: 4 out of 5
Yes, effective whistles and not too expensive
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R
Rating: 1 out of 5
Not even a small gift for the money spent, not even discount coupons, nothing
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Response from Freezedried & Co
We are sorry that your experience did not fully meet your expectations.
We regularly offer promotional deals through our newsletter. Don't hesitate to subscribe so you don't miss anything!
We regularly offer promotional deals through our newsletter. Don't hesitate to subscribe so you don't miss anything!
L
Rating: 4 out of 5
Overall, I am satisfied with the order, the only concern is that I am missing an item in the survival bag, upon receiving the package, the box was slightly torn on one side, so the missing item in my bag was not lost for everyone.
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Response from Freezedried & Co
Thank you for your feedback, we are glad that your order meets your expectations.
However, we are sorry to learn that an item is missing from your package. We have just contacted you by email to clarify this point and offer you a solution quickly.
However, we are sorry to learn that an item is missing from your package. We have just contacted you by email to clarify this point and offer you a solution quickly.
M
Rating: 4 out of 5
Product OK but shipping such a small box in a carton, was it useful? Shipping by post in a cardboard envelope would have sufficed and I could have received it in my mailbox.
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Response from Freezedried & Co
Hello,
Thank you for taking the time to share your feedback.
We prioritize certain packaging to better protect the products during transport and limit the risks of crushing or damage, even for small formats. That said, your feedback is relevant and we take it into account in our reflection on more suitable and less bulky packaging when possible.
Thank you again for your order and your constructive remark.
Thank you for taking the time to share your feedback.
We prioritize certain packaging to better protect the products during transport and limit the risks of crushing or damage, even for small formats. That said, your feedback is relevant and we take it into account in our reflection on more suitable and less bulky packaging when possible.
Thank you again for your order and your constructive remark.
R
Rating: 4 out of 5
Very satisfied with my purchase received with care I will very likely even surely recommend very soon.
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D
Rating: 4 out of 5
fast and efficient delivery nothing to complain about, good quality material overall for the filtering bottle, I just have some doubts about the filter because I really have to push hard to get water out, and it's not the flow rate shown in the videos.
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J
Rating: 1 out of 5
Hello, I still haven't received my order. Have a nice day
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Response from Freezedried & Co
We are sorry that the delivery time may have disappointed you. Your order placed on May 5 was delivered on May 12, and we note that your review was left before its receipt.
We hope, however, that your order brings you complete satisfaction and we remain at your disposal if needed.
The Lyophilise & Co. team.
We hope, however, that your order brings you complete satisfaction and we remain at your disposal if needed.
The Lyophilise & Co. team.
P
Rating: 4 out of 5
Quick, perfect
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B
Rating: 1 out of 5
Missing the main part of the order, a stove.
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Response from Freezedried & Co
Thank you for your feedback, and again sorry for this incident upon receiving your order.
Unfortunately, the main part was missing at the time of preparation, but we are happy to have been able to resolve the situation quickly with you so that you could receive your stove as soon as possible.
Thank you for your understanding and patience despite this setback.
Unfortunately, the main part was missing at the time of preparation, but we are happy to have been able to resolve the situation quickly with you so that you could receive your stove as soon as possible.
Thank you for your understanding and patience despite this setback.
J
Rating: 4 out of 5
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H
Rating: 4 out of 5
Practical, good, varied dishes
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Y
Rating: 4 out of 5
Perfect!
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C
Rating: 4 out of 5
A good option for expeditioners with EC.
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J
Rating: 4 out of 5
Package conforms to the order. The rations are very good but the quantities are a bit tight after a day of hiking.
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J
Rating: 1 out of 5
I order a ration with pork meatballs and I receive vegan and halal, so without pork! The product is not suitable at all.
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Response from Freezedried & Co
Thank you for taking the time to share your feedback, and our sincere apologies for this error with the received product.
We completely understand your disappointment, especially when the product received does not match at all what was ordered or your expectations. The issue has been reported to the supplier to understand the origin of this preparation error and to prevent it from happening again.
We are sincerely sorry for this bad experience. Please do not hesitate to reach out to us during your next order: we will make a commercial gesture to make amends
We completely understand your disappointment, especially when the product received does not match at all what was ordered or your expectations. The issue has been reported to the supplier to understand the origin of this preparation error and to prevent it from happening again.
We are sincerely sorry for this bad experience. Please do not hesitate to reach out to us during your next order: we will make a commercial gesture to make amends
E
Rating: 4 out of 5
satisfied
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F
Rating: 4 out of 5
Received my order well and quickly. Small downside, a sugar packet exploded in one of my 24-pack rations.
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J
Rating: 4 out of 5
Speed of delivery, perfect because I was hitting the road! Congratulations and good luck to you.
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M
Rating: 1 out of 5
I was expecting a box and I receive A BAG given the price I consider it a scam I will make no recommendations for this product!
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D
Rating: 4 out of 5
Delivery made at home in perfect condition.
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F
Rating: 4 out of 5
Everything was correct except for the delivery location. I couldn't change the delivery place of the product when placing the order, as none appeared. When finalizing the purchase, it automatically changed the delivery location to my home to another one that was not mentioned anywhere. Fortunately, I was finally able to pick it up at this second location. Other than that, everything was perfect.
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Response from Freezedried & Co
Hello
Thank you for your comment and for sharing your experience.
After verifying your last order, we see that the delivery was correctly made to a pickup point, and not to your home.
There may have been a small visualization error when choosing the delivery point, which could have caused confusion, but we are glad to know that you were finally able to pick up your package without any problem.
We will certainly take your feedback into account to improve the experience on the website.
Thank you again and see you soon!
Thank you for your comment and for sharing your experience.
After verifying your last order, we see that the delivery was correctly made to a pickup point, and not to your home.
There may have been a small visualization error when choosing the delivery point, which could have caused confusion, but we are glad to know that you were finally able to pick up your package without any problem.
We will certainly take your feedback into account to improve the experience on the website.
Thank you again and see you soon!