Customer reviews of Freezedried & Co

C

Carmen L.

Rating: 1 out of 5

Published on 09/07/2023 à 13h02

Order made 1 week ago still not shipped and no news!!!

Translated reviews

Response from Freezedried & Co Published on 13/07/2023

Hello, we apologize for the delay in preparing your order. As we recently moved our logistics warehouse, we were a little late in dispatching our parcels. However, your parcel has now arrived at the relay point. Next time you want to know the status of your parcel, please contact us by e-mail at [email protected] or call 02.97.87.23.73. We apologize once again for any inconvenience this may cause. Have a nice day.

L

Lucie R.

Rating: 4 out of 5

Published on 08/07/2023 à 11h37

Fast delivery, great prices and a clear website to find your way around!

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Response from Freezedried & Co Published on 10/07/2023

Thank you for your feedback and your confidence! The Lyo team :)

T

Theo B.

Rating: 4 out of 5

Published on 08/07/2023 à 11h05

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Response from Freezedried & Co Published on 10/07/2023

Thanks for the note! The Lyophilise & Co team

T

Theo B.

Rating: 4 out of 5

Published on 08/07/2023 à 11h05

Translated reviews

Response from Freezedried & Co Published on 10/07/2023

Thanks for the note! The Lyophilise & Co team

T

Theo B.

Rating: 4 out of 5

Published on 08/07/2023 à 11h05

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Response from Freezedried & Co Published on 10/07/2023

Thanks for the note! The Lyophilise & Co team

E

Elise D.

Rating: 1 out of 5

Published on 06/07/2023 à 15h27

I ordered nutrition on your site for a very important ultra trail that I'm running this Saturday... I'm leaving home Friday at noon to get there. Worse, on the online tracking system, I don't even see an update today! just "sorted on our platforms" as of yesterday... and since then nothing! I'm very unhappy!

Translated reviews

Response from Freezedried & Co Published on 07/07/2023

Hello, We apologize for the inconvenience. Due to the relocation of our logistics warehouse, our lead times have been extended. The information was mentioned on our website. We did our best to ensure that the parcel arrived on time, but unfortunately it was delivered on Friday at noon. Our customer service will contact you to organize the return and refund of your parcel. Thank you for your understanding. Team Lyo

I

Isabel L.

Rating: 1 out of 5

Published on 06/07/2023 à 11h38

Unfortunately many problems with deliveries beyond their control

Translated reviews

Response from Freezedried & Co Published on 07/07/2023

Sorry for the inconvenience. We have indeed had several delivery problems with your orders. We do our best to ensure that the parcel arrives at the right place at the right time, but we are still dependent on the carriers. For this order, the relay point must have been unavailable and Chronopost dropped off the parcel at another point to avoid too long a delay. Thank you for your understanding. The Lyo team

P

Pierre R.

Rating: 1 out of 5

Published on 04/07/2023 à 11h41

Hello, I still haven't received anything and I'm starting to worry. Do you have any idea where the parcel might be? Thanks in advance.

Translated reviews

Response from Freezedried & Co Published on 05/07/2023

Hello, according to the La Poste tracking system, your order arrived at the relay point yesterday. If you have any problems with your parcel, please do not hesitate to contact us at [email protected]. The Lyo team wishes you a good day )

M

Miguel G.

Rating: 4 out of 5

Published on 04/07/2023 à 11h27

Well-prepared / packed parcel. The delivery of my order to the carrier could have been quicker, hence the missing star.

Translated reviews

Response from Freezedried & Co Published on 05/07/2023

Thank you very much for your feedback! Indeed, due to the move of our logistics department this weekend, we have been delayed in the dispatch of parcels, we apologize for this. The Lyophilise & Co team

V

Verified Buyer

Rating: 4 out of 5

Published on 03/07/2023 à 17h32

Very quick deliver Shipping cost to high

Response from Freezedried & Co Published on 03/07/2023

Thank you for your feedback! The Freezedried & Co team

H

Hugo B.

Rating: 4 out of 5

Published on 03/07/2023 à 05h02

Quality website and products at attractive prices

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Response from Freezedried & Co Published on 03/07/2023

Thank you very much for your feedback! The Lyophilise & Co team

J

James T.

Rating: 4 out of 5

Published on 27/06/2023 à 13h41

Fast, pleasant and intuitive site

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Response from Freezedried & Co Published on 28/06/2023

Thank you for your feedback. The Lyo team :)

I

Isabel R.

Rating: 4 out of 5

Published on 26/06/2023 à 03h22

Choice. Fast delivery time.

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Response from Freezedried & Co Published on 26/06/2023

Thank you very much for your feedback! The Lyophilise & Co team

H

Hugo R.

Rating: 4 out of 5

Published on 15/06/2023 à 11h46

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Translated reviews

Response from Freezedried & Co Published on 16/06/2023

Thanks for the note! The Lyophilise & Co team

H

Hugo R.

Rating: 4 out of 5

Published on 15/06/2023 à 11h46

Translated reviews

Response from Freezedried & Co Published on 16/06/2023

Thanks for the note! The Lyophilise & Co team

H

Hugo R.

Rating: 4 out of 5

Published on 15/06/2023 à 11h46

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Translated reviews

Response from Freezedried & Co Published on 16/06/2023

Thanks for the note! The Lyophilise & Co team

C

Comprador Verificado

Rating: 1 out of 5

Published on 12/06/2023 à 22h17

I still don't have my order. I needed it and now I don't even want it. More than 12 days without knowing where the package is.

Translated reviews

Response from Freezedried & Co Published on 13/06/2023

Good morning, Your package has been shipped 48 hours after your order. With the tracking number, we can see that the delivery has been made 3 days after at the pick up point. Our customer service will contact you to transmit the proof of delivery and help you to solve the problem. Thank you for your understanding, best regards. The Lio team

L

Lucas M.

Rating: 4 out of 5

Published on 10/06/2023 à 11h51

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Translated reviews

Response from Freezedried & Co Published on 13/06/2023

Thanks for the note :) The Lyo team

L

Lucas M.

Rating: 4 out of 5

Published on 10/06/2023 à 11h51

Translated reviews

Response from Freezedried & Co Published on 13/06/2023

Thanks for the note :) The Lyo team

L

Lucas M.

Rating: 4 out of 5

Published on 10/06/2023 à 11h51

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Translated reviews

Response from Freezedried & Co Published on 13/06/2023

Thanks for the note :) The Lyo team

M

Marie D.

Rating: 4 out of 5

Published on 08/06/2023 à 11h46

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Translated reviews

Response from Freezedried & Co Published on 09/06/2023

Thanks for the note! The Lyophilise & Co team

M

Marie D.

Rating: 4 out of 5

Published on 08/06/2023 à 11h46

Translated reviews

Response from Freezedried & Co Published on 09/06/2023

Thanks for the note! The Lyophilise & Co team

M

Marie D.

Rating: 4 out of 5

Published on 08/06/2023 à 11h46

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Translated reviews

Response from Freezedried & Co Published on 09/06/2023

Thanks for the note! The Lyophilise & Co team

L

Lucas L.

Rating: 4 out of 5

Published on 07/06/2023 à 11h28

Variety and quality of products on offer.

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Response from Freezedried & Co Published on 08/06/2023

Thank you for your feedback. The Lyo team :)

C

Charlotte T.

Rating: 4 out of 5

Published on 31/05/2023 à 11h07

I bought a powerbank at the last minute, specifying it at the time of purchase. The team prepared my parcel and sent it to me quickly so that I had it for my departure.

Translated reviews

Response from Freezedried & Co Published on 01/06/2023

Thank you for this review, we are happy to slip into your backpack during your hikes :) Thank you for your trust! The Lyophilise & Co team

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Nicolas T.

Rating: 4 out of 5

Published on 30/05/2023 à 11h28

perfect but: change the carrier! The box was smashed and I even feared that some things were missing...,..,

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Response from Freezedried & Co Published on 31/05/2023

During transport, some parcels may be mishandled, which is beyond our control. That being said, we'll pass on your comments to our logistics colleagues. The Lyo team would like to thank you for taking the time to write this comprehensive review. Thank you for your confidence ;)

J

Julie P.

Rating: 4 out of 5

Published on 24/05/2023 à 12h19

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Response from Freezedried & Co Published on 25/05/2023

Thanks for the note! The Lyophilise & Co team

J

Julie P.

Rating: 4 out of 5

Published on 24/05/2023 à 12h19

Translated reviews

Response from Freezedried & Co Published on 25/05/2023

Thanks for the note! The Lyophilise & Co team

J

Julie P.

Rating: 4 out of 5

Published on 24/05/2023 à 12h19

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Response from Freezedried & Co Published on 25/05/2023

Thanks for the note! The Lyophilise & Co team

H

Hugo M.

Rating: 4 out of 5

Published on 23/05/2023 à 11h26

Super site, the products are generally good ver excellent, the DLC for EDC OR BOD perfect but some energy bar 4 months is just. The SAV is top it responds, but has these days many out of stock on products like Nadège.

Translated reviews

Response from Freezedried & Co Published on 24/05/2023

Thank you for your feedback. Concerning the DLUO of the bars, a filter allows you to select the desired shelf life when you are in the energy bars section. Looking at your order, the reference you received has a shelf life of 5 months after manufacture (usually a few weeks pass between manufacture, delivery to our premises in Lorient and stock turnover before the bar reaches you :) - For Nalgene products, you can sign up for disposable alerts to be notified of their returns. We'll be happy to answer any questions you may have. The Lyo team

L

Lucia F.

Rating: 4 out of 5

Published on 22/05/2023 à 19h36

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Response from Freezedried & Co Published on 23/05/2023

Thanks for the note! The Lyophilise & Co team

L

Lucia F.

Rating: 4 out of 5

Published on 22/05/2023 à 19h36

Translated reviews

Response from Freezedried & Co Published on 23/05/2023

Thanks for the note! The Lyophilise & Co team

L

Lucia F.

Rating: 4 out of 5

Published on 22/05/2023 à 19h36

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Response from Freezedried & Co Published on 23/05/2023

Thanks for the note! The Lyophilise & Co team

L

Laurent T.

Rating: 4 out of 5

Published on 13/05/2023 à 20h05

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Response from Freezedried & Co Published on 15/05/2023

The Lyophilise & Co team thanks you for the note :)

L

Laurent T.

Rating: 4 out of 5

Published on 13/05/2023 à 20h05

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Response from Freezedried & Co Published on 15/05/2023

The Lyophilise & Co team thanks you for the note :)

L

Laurent T.

Rating: 4 out of 5

Published on 13/05/2023 à 20h05

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Response from Freezedried & Co Published on 15/05/2023

The Lyophilise & Co team thanks you for the note :)

L

Lucas D.

Rating: 4 out of 5

Published on 09/05/2023 à 14h32

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Response from Freezedried & Co Published on 11/05/2023

Thanks for the note! The Lyophilise & Co team

L

Lucas D.

Rating: 4 out of 5

Published on 09/05/2023 à 14h32

Translated reviews

Response from Freezedried & Co Published on 11/05/2023

Thanks for the note! The Lyophilise & Co team

L

Lucas D.

Rating: 4 out of 5

Published on 09/05/2023 à 14h32

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Response from Freezedried & Co Published on 11/05/2023

Thanks for the note! The Lyophilise & Co team

C

Charlotte L.

Rating: 4 out of 5

Published on 09/05/2023 à 11h52

Well packaged, lots of choice and fast delivery. Just a shame about the rather high delivery charges despite an order of over 100e.

Translated reviews

Response from Freezedried & Co Published on 11/05/2023

The Lyo team would like to thank you for taking the time to write this comprehensive review ;) We offer free delivery in France for orders of 70 or more at a relay point. For Belgium, we are not yet able to offer such a service. Indeed, shipping costs are a substantial expense that we don't include in the price of our products. We are constantly working to find the best formula and the best service for our customers, while at the same time ensuring that our contribution to transport costs remains reasonable. Thank you for your understanding. The Lyo Team

V

Verified Buyer

Rating: 1 out of 5

Published on 08/05/2023 à 15h46

Still not delivered

Response from Freezedried & Co Published on 14/05/2023

Sorry, the shipment of your package was delayed in our warehouse and it left after the 48 hours announced. Our customer service will contact you. Thank you for your understanding.

L

Lucas D.

Rating: 4 out of 5

Published on 02/05/2023 à 15h33

Fast and accurate shipping

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Response from Freezedried & Co Published on 03/05/2023

Thank you for your feedback. The Lyo team :)

J

James T.

Rating: 4 out of 5

Published on 28/04/2023 à 13h00

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Translated reviews

Response from Freezedried & Co Published on 02/05/2023

Thanks for the note :) The Lyo team

J

James T.

Rating: 4 out of 5

Published on 28/04/2023 à 13h00

Translated reviews

Response from Freezedried & Co Published on 02/05/2023

Thanks for the note :) The Lyo team

J

James T.

Rating: 4 out of 5

Published on 28/04/2023 à 13h00

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Translated reviews

Response from Freezedried & Co Published on 02/05/2023

Thanks for the note :) The Lyo team

V

Verified Buyer

Rating: 4 out of 5

Published on 23/04/2023 à 20h13

Response from Freezedried & Co Published on 23/04/2023

The Freezedried & Co team thanks you for your note.

N

Nicolas M.

Rating: 4 out of 5

Published on 23/04/2023 à 14h38

fast delivery

Translated reviews

Response from Freezedried & Co Published on 24/04/2023

Thanks for the note! The Lyophilise & Co team

M

Michel L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h35

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Response from Freezedried & Co Published on 24/04/2023

The Lyophilise & Co team thanks you for the note :)

M

Michel L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h35

Translated reviews

Response from Freezedried & Co Published on 24/04/2023

The Lyophilise & Co team thanks you for the note :)

M

Michel L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h35

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Response from Freezedried & Co Published on 24/04/2023

The Lyophilise & Co team thanks you for the note :)

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Laurent L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h28

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Translated reviews

Response from Freezedried & Co Published on 24/04/2023

Thanks for the note! The Lyophilise & Co team

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Laurent L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h28

Translated reviews

Response from Freezedried & Co Published on 24/04/2023

Thanks for the note! The Lyophilise & Co team

L

Laurent L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h28

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Translated reviews

Response from Freezedried & Co Published on 24/04/2023

Thanks for the note! The Lyophilise & Co team

C

Camille D.

Rating: 4 out of 5

Published on 20/04/2023 à 19h02

Hello, received quickly but no email to say that the order has been placed. Cdlt

Translated reviews

Response from Freezedried & Co Published on 21/04/2023

Hello, thank you for your feedback. Have you checked your junk mail? Unfortunately, some of our e-mails can end up there, depending on the address. If this is not the case, we apologize for this computer problem. Please do not hesitate to contact us if the problem recurs. See you soon. Team Lyo

A

Anais M.

Rating: 1 out of 5

Published on 18/04/2023 à 11h23

delivery time not respected. Product still not received after 1 week

Translated reviews

Response from Freezedried & Co Published on 21/04/2023

Hello Sir, We apologize for the inconvenience. We shipped your parcel the day after you placed your order, but the carrier's tracking system has not been updated since the parcel was delivered. We have contacted the carrier and will get back to you by email to find a solution together. Thank you for your understanding. Team Lyo.

C

Comprador Verificado

Rating: 1 out of 5

Published on 15/04/2023 à 07h51

The shipping takes longer than what it says on the web when you make the purchase (I haven't received it yet) and you can't track it on the courier's website. I needed it for this weekend and it has caused me problems.

Translated reviews

Response from Freezedried & Co Published on 21/04/2023

Good morning, Following our conversation, the package has been delivered before your departure. Access to the collection point was not available as the delivery time has been extended. Sorry for the inconvenience. The most important thing is that everything went well. Thank you for your patience. Best regards, the Lio team.

I

Isabella T.

Rating: 4 out of 5

Published on 12/04/2023 à 19h12

Efficient order processing

Translated reviews

Response from Freezedried & Co Published on 13/04/2023

Thanks for your comment! Have a nice day ;) The Lyo team

T

Theo B.

Rating: 4 out of 5

Published on 09/04/2023 à 13h13

Fast and quick answer to the question super serious

Translated reviews

Response from Freezedried & Co Published on 11/04/2023

Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team

M

Marie B.

Rating: 4 out of 5

Published on 05/04/2023 à 14h45

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Translated reviews

Response from Freezedried & Co Published on 06/04/2023

Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team

M

Marie B.

Rating: 4 out of 5

Published on 05/04/2023 à 14h45

Translated reviews

Response from Freezedried & Co Published on 06/04/2023

Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team

M

Marie B.

Rating: 4 out of 5

Published on 05/04/2023 à 14h45

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Translated reviews

Response from Freezedried & Co Published on 06/04/2023

Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team

Y

Youssef B.

Rating: 4 out of 5

Published on 02/04/2023 à 12h13

French instructions would have been welcome

Translated reviews

Response from Freezedried & Co Published on 04/04/2023

Hello, thank you for your feedback. The manufacturer doesn't supply any. We will translate it and send you a French instruction manual as soon as possible. The Lyo team

H

Hugo R.

Rating: 4 out of 5

Published on 30/03/2023 à 13h55

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Response from Freezedried & Co Published on 31/03/2023

The Lyophilise & Co team thanks you for the note :)

H

Hugo R.

Rating: 4 out of 5

Published on 30/03/2023 à 13h55

Translated reviews

Response from Freezedried & Co Published on 31/03/2023

The Lyophilise & Co team thanks you for the note :)

H

Hugo R.

Rating: 4 out of 5

Published on 30/03/2023 à 13h55

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Translated reviews

Response from Freezedried & Co Published on 31/03/2023

The Lyophilise & Co team thanks you for the note :)

C

Charlotte D.

Rating: 4 out of 5

Published on 30/03/2023 à 12h03

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Response from Freezedried & Co Published on 31/03/2023

Thanks for the note! The Lyophilise & Co team

C

Charlotte D.

Rating: 4 out of 5

Published on 30/03/2023 à 12h03

Translated reviews

Response from Freezedried & Co Published on 31/03/2023

Thanks for the note! The Lyophilise & Co team

C

Charlotte D.

Rating: 4 out of 5

Published on 30/03/2023 à 12h03

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Translated reviews

Response from Freezedried & Co Published on 31/03/2023

Thanks for the note! The Lyophilise & Co team