Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Very practical, easy-to-use website. I regretted the unavailability of some freeze-dried dishes.
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Response from Freezedried & Co
We're a small company, so we want to do well. The Lyophilise & Co team thanks you for your comment :) Concerning restocking, some manufacturers have extended their production and delivery times. Don't hesitate to sign up for availability alerts or contact us to be notified of new arrivals or to discover alternatives. We wish you an excellent day. The Lyo Team
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Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Laurent L.
Rating: 4 out of 5
Nothing, it's fast and efficient
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Theo M.
Rating: 4 out of 5
Well-packaged and compliant product, but almost 1 week just to ship it, that's too much! Then there's the delivery time, fortunately I wasn't in a particular hurry!
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Response from Freezedried & Co
Thank you for your feedback. Orders placed after 2 p.m. are processed within 48 hours. This is called order preparation time. An order placed on Monday evening will therefore be prepared by Wednesday at the latest. Your parcel left our premises on Wednesday, which means it left on time. Add to this the 48-hour delivery time for Colissimo, and your parcel was available on Friday :) For faster delivery, don't hesitate to opt for Chrono delivery, or contact us if you need to. The Lyo team
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Pierre P.
Rating: 1 out of 5
One week after ordering, the parcel has not even been dispatched, even though I'm leaving in a few days for a hike ... very very disappointed and worried because I had planned all my meals (5 people over 3 days)
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry to hear about this incident. My colleagues have informed me that they are in contact with you and are following up your case. If you have any queries, please do not hesitate to contact us at [email protected]. The Lyo team
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Miguel R.
Rating: 1 out of 5
Package delivered very late (1 week) contrary to what was advertised on the site. Very disappointed, I won't be able to use the products for my hiking vacations this year.
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Response from Freezedried & Co
Sorry, you seem to have ordered on Sunday. However, we have an order preparation time of 48 hours, not to be confused with the delivery time, in this case Colissimo +48 hours. As it happens, your parcel was also delayed on the road. If the parcel arrived too late and you don't need it, you can return it to us and we'll refund you. Please contact us at team(at)lyophilise.com to let us know your choice. We're sorry about La team Lyo
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Sophie B.
Rating: 4 out of 5
Speed of order processing and product quality
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Elise L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Elise L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Elise L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Comprador verificado
Rating: 1 out of 5
Working with seur is not appreciating the customer. We pay for a shipment, which is already rare with amounts like the ones we spend in your store and you ship with a company that is characterized by never delivering the package and having to go to your facilities to get it. They are already 2 days late because your company, Seur, says they can not deliver the package. I will never shop at their store again.
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Response from Freezedried & Co
Thank you for your comment. We work with Chronopost in France, and this company collaborates with other carriers when orders arrive in Spain. Normally, we do not have any particular problems with the delivery of orders. My colleagues are in contact with the different carriers to solve this problem and guarantee delivery as soon as possible. We remain at your disposal.
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Lucie M.
Rating: 4 out of 5
Order processed and shipped quickly. I have not yet tasted the dishes.
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
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Olivia S.
Rating: 4 out of 5
The speed with which the parcel was dispatched was amazing, thank you very much ????
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Claire D.
Rating: 4 out of 5
Excellent selection and customer service! One item was no longer in stock for my order and someone immediately contacted me by phone to replace it with a more expensive item at no extra charge! I'm taking off one star for just one reason: despite an order of nearly 300, shipping isn't even offered... What a shame!
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Response from Freezedried & Co
Thank you for your feedback. Concerning the free shipping, we offer free delivery in a relay point from 70, maybe you didn't see it? Don't hesitate to contact us next time, my colleagues will be able to direct you to the right carrier. We wish you a pleasant shipment. The Lyo team
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Hugo R.
Rating: 4 out of 5
There was part of what I was looking for, that's good.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Jean D.
Rating: 4 out of 5
The delivery of my parcel was extremely fast, order placed the evening at 21h, parcel sent the next morning at 9h! It was afterwards that things got complicated, the post office took 7 days to pick up my parcel, which could not be delivered to the relay for some unknown reason, then finally two days later it was there, but the relay was closed. Next time I'll pay for express delivery to be sure of getting my parcel on time and do justice to the work done by the site.
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Response from Freezedried & Co
Sorry for the inconvenience. We can indeed refer you to other carriers if necessary, but it sometimes happens that there are delivery incidents and that it remains punctual. We wish you a pleasant day. The Lyo team
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Antoine D.
Rating: 1 out of 5
Still nothing received
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Response from Freezedried & Co
Hello, your order is available since July 13th at BOUTET SELEXION - 16 ROUTE DE BOUILLON - 6700 - STOCKEM - BE. If you have any problems collecting your order, please contact us directly on 0033 2 97 87 23 73. Thank you very much. The Lyo Team
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Verifizierter Käufer
Rating: 1 out of 5
My order has been on the way for 7 days and nobody knows where it is. I have written an e-mail but no one has replied.
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Response from Freezedried & Co
Hello, thank you very much for your feedback. We apologize for the delayed response due to the public holiday. Since your request, your parcel has been delivered according to the tracking. We hope you are happy with your order. Available if you have any questions
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Guillaume D.
Rating: 4 out of 5
The speed of delivery is excellent. In terms of products, we really need more organic choices.
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Response from Freezedried & Co
Thank you for your feedback. We're always on the lookout for new recipes from our manufacturers. But it's true that organic products are still in the minority at the moment. That said, the emphasis in recent years has been on 100% natural recipes, i.e. without preservatives or additives. Here are the links to organic and 100% natural recipes. https://www.lyophilise.fr/repas-lyophilises-c-456?f808=oui https://www.lyophilise.fr/repas-lyophilises-c-456?f798=oui
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Manon R.
Rating: 4 out of 5
Hello, Thank you for clearly and promptly notifying us of "incomplete" files. Have a nice day.
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Response from Freezedried & Co
Thank you for your feedback. If you have any questions, please don't hesitate to contact us directly at [email protected] or by phone 02 97 87 23 73. We wish you a pleasant day. The Lyo team
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Carlos M.
Rating: 4 out of 5
The site's ergonomics are very good and easy to use. The packs are really well designed. Perhaps the ability to modify the packs, or use them as a basis for an order, would be even better. The only real negative point is the lack of choice of serious carriers. We only have colissimo and chronopost, the worst on the market in terms of meeting deadlines.
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Response from Freezedried & Co
Thank you for your constructive comments. We'll pass them on to our web colleagues. The Lyo Team
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Jean D.
Rating: 4 out of 5
It's the current problem of lack of choice, but it's everywhere with the current situation.
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Response from Freezedried & Co
Thank you for your understanding. Please do not hesitate to contact us, perhaps we can advise you on alternative solutions? We wish you a pleasant day. The Lyo Team
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Laurent B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Laurent B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Laurent B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Charlotte T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Charlotte T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Charlotte T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Claire M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Claire M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Claire M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Elise D.
Rating: 4 out of 5
Before buying the product, I phoned the store to ask if they had the instruction manual. The answer was yes. Indeed, there is one, but only in English! Very problematic! I'm pleased with the speed of the shipment and with the device in principle, but I'm not experienced enough to give an opinion...
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Response from Freezedried & Co
Thank you for your feedback. Yes indeed, my colleague noticed this and subsequently sent you an e-mail with the instructions in French? All that's left now is to wish you happy testing. The Lyo Team
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Marie M.
Rating: 1 out of 5
Hello , still nothing received , I placed my order on Tuesday 28/06 09:49 , I receive an email from colissimo informing me that delivery is scheduled for Friday 01/07 - Friday 01/07 23:23 new email informing me: "You had chosen a provision in a point of withdrawal "Your merchant Pickup", it is temporarily unavailable. "it's a Super U hypermarket, unavailable? - today tuesday 05/07 still nothing - I think I'm going to cancel my order and stop recommending it - delivery in 48h00! way out of time!
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Response from Freezedried & Co
Sorry about this delivery incident. It can indeed happen that a relay point is no longer able to receive parcels (no more space, especially during sales periods), in which case the parcel is redirected to another relay point. My colleague has contacted you by e-mail to inform you of the new relay point. We apologize for this inconvenience, which is beyond our control, and hope for your understanding. The Lyo team
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Nicolas R.
Rating: 4 out of 5
FAST AND MATCHING PRODUCT
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Elise T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Elise T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Elise T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
C
Comprador verificado
Rating: 4 out of 5
They didn't have the product I ordered so I don't rate it 5 stars, but the response was quick and the return was fast.
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Response from Freezedried & Co
Thank you for your feedback, and sorry again for the inconvenience. See you soon, the Lio team
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Charlotte D.
Rating: 4 out of 5
I haven't tried it yet. It's due next weekend
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Response from Freezedried & Co
Thank you for your feedback! We hope you enjoy your tests :) The Lyo team
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Comprador verificado
Rating: 4 out of 5
Some dishes I find too salty, the desserts could be more varied. Overall I am very satisfied with the purchase. Thank you very much
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Response from Freezedried & Co
Thank you for your comments. We have a filter that only retains low salt dishes. I will send you the example link. Thank you for your confidence. The Lio team https://www.liofilizado.es/platos-liofilizados-con-carne-c-457?f801=si
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Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Anais T.
Rating: 1 out of 5
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Response from Freezedried & Co
Thank you for your feedback. Are you not completely satisfied with your order? You had an in-store collection. Write to us and we'll try to improve or find a solution for you. The Lyo team
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Anais T.
Rating: 1 out of 5
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Response from Freezedried & Co
Thank you for your feedback. Are you not completely satisfied with your order? You had an in-store collection. Write to us and we'll try to improve or find a solution for you. The Lyo team
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Anais T.
Rating: 1 out of 5
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Response from Freezedried & Co
Thank you for your feedback. Are you not completely satisfied with your order? You had an in-store collection. Write to us and we'll try to improve or find a solution for you. The Lyo team
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Antoine R.
Rating: 4 out of 5
Perfect in every way: A wide range of products, in small or large quantities, low prices, secure payment and fast delivery.
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;)
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Anais M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Anais M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Anais M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Jean R.
Rating: 4 out of 5
Fast delivery.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Camille L.
Rating: 4 out of 5
Breton company
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Response from Freezedried & Co
Exactly, we're based in Lorient :) Have a nice day. The Lyo team
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Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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